Delight your customers, lower CX costs & convert returns into repurchases with Returnly x ShipBob
Returnly helps ShipBob merchants deliver a refreshingly seamless return process that exceeds expectations to ensure customers become loyal and repeat shoppers.
ShipBob + Returnly
Why use ShipBob + Returnly integration for your returns management?
Lower your CS and ops costs
Process returns faster and easier with your own self-serve, on-brand Returns Centre from Returnly that includes automated authorizations and flexible policy controls with fully-brandable shopper touchpoints.
This seamless integration lets you sync Returnly return merchandise authorization (RMA) data and auto-generate an advance shipping notice (ASN) within ShipBob’s system.
Leverage Returnly Credit
Customers make mistakes. Don’t make them weeks to correct them. With Returnly Credit, you can ship out the right order and Returnly will bear the risk of the customer returning the wrong one.
WOW your customers with a 91 CSAT rating
Get the right items in your customers’ hands and convert more returns into seamless exchanges, as supported by ShipBob’s fast fulfilment.
Built for growth
Returnly works with merchants of all sizes. You have the ability to scale with additional Returnly products (e.g., order and return tracking, Returnly Credit, international, Green Returns, and other integrations) as you grow to give customers the experiences they expect.
Frequently Asked Questions
What are the requirements to leverage the ShipBob and Returnly integration?
The ShipBob and Returnly integration is only available for merchants on Shopify and Shopify Plus.
How do I get started with Returnly?
Sign up for a free trial by downloading Returnly’s certified app on the Shopify App Store.
Which Returnly plan is right for my store?
Shopify Plus merchants are required to be on an annual plan. Shopify merchants have the option for either a monthly or annual plan. Find more plan information here and reach out to Returnly with any questions.
I already use both ShipBob and Returnly. How do I get started with the integration?
Email [email protected] your store URL and request your Returnly API token for the integration. Returnly will reply back and the ShipBob team will take care of the rest. If you are on an annual Returnly plan, your onboarding project manager will help you out.