How ShipBob
works

ShipBob is a tech-enabled 3PL. We use our proprietary software across our fulfillment network for a cohesive experience. Orders are automatically sent to our warehouses, where inventory is picked, packed, and shipped to your customers.

Our fulfillment services help you optimize for time and cost, use the delivery experience to beat customer expectations, and own more of the customer relationship.

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READY, SET, SHIP

Streamlined fulfillment from your online store to your customer’s door

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Connect your store and send us your products

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We store your inventory securely in our fulfillment centers

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Your customer places an order on your store

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We pick, pack, and ship the order to your customer fast

Features

A single source of truth for your orders and inventory

Easy and helpful onboarding

We’ve onboarded thousands of ecommerce merchants and helped some of the fastest-growing brands scale effortlessly. Our implementation team sets you up for success with everything from configuring your ship options, to syncing your online store.

ShipBob’s turnkey integrations with all major ecommerce platforms and marketplaces – including Shopify, Magento, BigCommerce, Amazon, and Walmart – let you import orders and send data back and forth for a two-way flow of information.

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Distributed inventory

With ShipBob’s network of fulfillment centers, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.

Distributed inventory also helps you stay competitive by offering two-day shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and carrier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.

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2-Day Express shipping

ShipBob’s 2-Day Express Shipping Program leverages ground shipping as an inexpensive alternative to expedited air shipping, using ShipBob’s network of fulfillment centers with coverage across the US, our algorithm, and integrations with ecommerce checkouts. 

When a customer enters their shipping destination, ShipBob dynamically verifies the delivery zip code and the inventory on-hand at the nearest fulfillment center to display the guaranteed “2-Day Express” option. With 2-day shipping as the standard, this has helped our merchants reduce cart abandonment by 18% and increase their average order value by 97%.

Order management

At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfillment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or carrier service), and get a quick snapshot of any orders that require action.

With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.

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Inventory management

At ShipBob, we empower merchants to manage their inventory with the right tools and guidance. It’s easy to view the status of inventory and quantity on hand across locations at any point in time, identify slow-moving inventory with high storage costs, and gain insights into the performance of units sold over time by channel.

Our inventory management software helps you set reminders to proactively replenish inventory with reorder notifications, bundle your products for promotions, make inventory transfer requests, and much more.

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Reporting and analytics

To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.

Data can be a competitive advantage, and our reports show an analysis of which fulfillment centers you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfillment cost per order, storage cost per unit, and much more.

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End-to-end customer experience

We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.

As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.

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Customer Stories

Don’t just take our word for it — see why ShipBob is trusted by thousands of merchants

It was kind of like magic — my orders were imported into ShipBob from my Shopify Plus store and started getting fulfilled right away. I didn’t have to do anything. Since then, we’ve grown 115% and experienced 2.5 times more order volume. And with ShipBob’s 2-Day Express program, we’ve seen a 24% increase in our average order value for qualifying orders placed on our Shopify Plus store.

Noel Churchill,

Owner and CEO of Rainbow OPTX

There is a cost-benefit to having several fulfillment centers, as orders can be shipped from warehouses that are closer to customers and delivered very quickly. With ShipBob, I stay up-to-date with what’s shipped, physical inventory levels, and my company’s performance. They keep getting better, helping brands grow and expand at a ratio that other 3PLs might be a few years behind.

Matt Dryfhout,

Founder and CEO of BAKblade

Our business is almost all subscriptions, and ShipBob helps us offer reliable, affordable shipping that shows up at the same time each month. ShipBob’s analytics tool helps us a lot with planning inventory reorders, seeing when SKUs are going to run out, and we can even set up email notifications so that we’re alerted when a SKU has less than a certain quantity left.

Oded Harth,

CEO and Co-Founder of MDacne

INTEGRATIONS

Robust integrations to streamline order fulfillment, plus APIs for custom builds

More than just picking, packing, and shipping

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Solutions for your unique needs

ShipBob can accommodate your business if you require additional services such as kitting, B2B orders, temperature control, international fulfillment, and much more. 

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A scalable partner as you grow

From helping you grow to supporting your growth, ShipBob makes it easy to increase revenue, reduce cart abandonment, and expand domestically or internationally.

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World-class support

You get fast support from the same people who are familiar with your unique needs. We also have on-site reps at each location to help troubleshoot any issues that arise.