ShipBob Data
Status Page

Weekly insights into ShipBob’s performance, support times, carrier updates, and product releases.

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ShipBob Shipping Status 

The data below is based on ShipBob’s standard ground carrier transit times from click-to-delivery, meaning the time it takes once an order is placed until the customer receives their order.

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ShipBob Zone Index 

The data below is based on ShipBob’s standard ground carrier transit times from click-to-delivery broken out by shipping zones across the United States.

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Receiving Times 

The data below shows how many business days it takes for ShipBob to identify inventory that arrives at our fulfillment centers and store it.

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2-Day Shipping Performance

The data below is based on ShipBob’s standard ground carrier 2-day shipping performance percentage.

Support Performance 

The data below is a weekly snapshot of our customer support performance, including our time to first response and the time to full resolution.

2.3

Time to First Response

(in hours)

9.6

Time to Full Resolution

(in hours)