Simplr is the entrepreneur’s customer service solution. It offers High-quality, US-based, 24/7 customer support designed exclusively for ecommerce businesses (and their budgets).

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Outsource your customer service

Simplr features

Good customer service is a small business’s key to compete. Until now, access to high-quality, 24/7 outsourced customer service was reserved exclusively for massive companies. Simplr wants to make sure that businesses of all sizes can enjoy the financial benefits of around-the-clock customer service that’s quick and empathetic.

Scale up and down

Simplr offers a “pay for what you use” model, giving businesses the flexibility to scale up during seasonal peaks and product launches or scale down when things get quieter.


Simplr charges $2.25 per resolution, 40% less than the cost of hiring an in-house customer service representative.


Our network of on-demand specialists are U.S.-based and supported by Simplr’s cutting edge machine learning to help them deliver an experience unique to your company’s brand and voice.


Simplr provides easy integrations with the most common ecommerce, billing and shipping platforms.

Easy to start

We can onboard in a matter of hours, as opposed to weeks, and jump in to solve your customer support problems fast and effectively (including technical support).


Simplr’s 24/7 specialists can offer pre-sales support to your after-hours customers who are on the verge of a purchase

Prepare for the holidays

The holiday season can account for up to 50% of an ecommerce business’s annual revenue. Having a robust customer service strategy for Q4 will help maximize your business’s holiday success.

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