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A streamlined fulfillment process is one of the most important tasks of running an ecommerce store. If you fail to deliver a memorable ‘unboxing’ experience, it can damage your brand’s reputation.
But not every ecommerce business is well-positioned to build a seamless order fulfillment process. It takes time, manpower, expertise, resources, and infrastructure to get it right. With all this in mind, it’s no wonder that so many direct-to-consumer (DTC) brands turn to a third-party logistics (3PL) company for support.
A 3PL can take important fulfillment tasks off your plate. But not all 3PLs are created equal. ShipBob is a tech-enabled 3PL with international fulfillment center locations. Our goal is to reduce shipping costs and speed up time in transit.
“Last year, we started to experience a surge in orders. We were managing shipping and logistics ourselves via USPS, but we didn’t understand just how massive and difficult fulfillment was. Shipping is frustrating because it involves us getting deep into the logistics and supply chain side, which prevents us from focusing on our core products. After a thorough search of companies that could give us something akin to Amazon and its delivery capabilities, we chose ShipBob.”Andrew Hardy, COO of Nature’s Ultra
Order fulfillment in Utah
Getting started with a 3PL is easier than you think. Here’s how to get started with ShipBob:
- Sync your store with our platform, so we are notified when an order is placed.
- Ship your inventory to one or several fulfillment center locations.
- Orders are forwarded to our fulfillment center to be picked, packed, and shipped.
- Tracking info is sent to the customer (and you can view the entire fulfillment process from your ShipBob dashboard).
Order and inventory management
Many ecommerce businesses lack an order and inventory management process to help keep inventory organized and keep track of all orders. This leads to fulfillment errors, poor warehouse management, and inefficient shipping and returns management. Partner with ShipBob and you get built-in order and inventory management tools such as:
- Real-time inventory tracking at each fulfillment center
- The ability to set automatic reorder points
- Access to data and analytics
- And much more!
For every order, our software searches the top mail carriers to find the best rates and the fastest deliveries. We’re also integrated with many of the top solutions in ecommerce, making it easier to plug your tech stack into our technology.
What makes ShipBob the best choice for Utah-based ecommerce businesses?
Shipping and fulfillment is an opportunity to enhance the customer experience. It means faster ship times and fewer headaches for you and the customer. With ShipBob, you can uncap substantial growth and let your business reach its maximum potential.
Speed up growth
For most ecommerce businesses, fulfillment is just another distraction, a tedious problem that soaks up time and attention and detracts from focusing on growth. Outsourcing fulfillment to a 3PL frees up valuable time and helps you run your business more efficiently.
Men’s body shaver BAKblade partnered with ShipBob and started using 5 fulfillment centers to ship their products from. In just over 3 years they grew 291%.
“After working with ShipBob and seeing the initial 20,000 – 30,000 units go out the door, it allowed me to sleep better at night. We felt the weight lifted off our chests. We weren’t having to spend a lot of our time processing those orders, and we were very relieved that we were being taken care of.”Matt Dryfhout, Founder & CEO of BAKblade
Scale order volume with ease
Ecommerce businesses often have trouble scaling their fulfillment process. As more orders per month come in, the harder it will be to keep up with fulfilling and shipping packages in a timely manner.
Partner with ShipBob and your business can fulfill any amount of orders without lifting a finger. One of our merchants, Boie, started out on Kickstarter with a campaign that raised nearly $100k. With our help they were able to scale and fulfill 12,000 orders per month.
“ShipBob’s customer service continues to improve with direct contacts that know our account, real-time follow through, and a better customer delivery experience. They are a fulfillment partner that is truly an extension of our brand.”Manuel de la Cruz, CEO at Boie
Offer affordable 2-day shipping
Not only do we take fulfillment off your plate, but with ShipBob, you can offer faster, more affordable shipping options to more customers. For example, Ample Foods lowered shipping costs by 13% while increasing 2-day ground shipping coverage by 103% after partnering with ShipBob.
“ShipBob has been a great partner as Ample has grown. ShipBob helps us offer new products to our customers with hardly any extra effort on our part. Our focus is to grow our business, and that will not be achieved by packing up orders, sending out boxes, and dealing with enormous carriers like FedEx and UPS ourselves.”Pablo Gabatto, Business Operations Manager at Ample Foods
How do I know when it’s time to outsource fulfillment?
While the answer to this question varies with each business, the simple answer is that it’s time to outsource when one or more aspects of fulfillment are holding you back from maximum growth. Most ecommerce companies struggle with one or two parts of fulfillment, so if you recognize any of these scenarios, it might be time to outsource:
- You are using one Utah-based fulfillment center but your customer base is spread across the US and you’re overpaying for shipping.
- You want a more efficient inventory or order management system.
- You want to offer faster shipping times.
- Your team spends too much time on fulfillment, shipping, and logistics.
- Your warehouse is overpacked or disorganized.
Take it from Utah-based Pit Viper:
We were outgrowing that solution and our own warehouse, and weren’t able to keep up with shipping deadlines.
We began vetting warehouse management systems that would provide structure and make our processes and workflows more efficient. I met with ShipBob and felt like they would be a good partner because they could offer all of the solutions we needed.Jourdan Davis, Operations Manager at Pit Viper
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We ship all over the world
We use our network of fulfillment centers to help you strategically split and manage your inventory to reduce shipping costs and transit times.