New Mexico Fulfilment Services
In ecommerce, there are few things more important than offering fast, affordable shipping. Customers expect it, but many ecommerce companies struggle to offer fast shipping at cost. One common reason is because they have a fulfilment centre in their home city but many of their customers live elsewhere. This results in order having to cross more shipping zones to reach their destination, which drives up costs and extends delivery timelines.
ShipBob is a third-party logistics (3PL) company that offers an international network of fulfilment centres to store inventory in. Our entire fulfilment centre network is powered by best-in-class logistics software that streamlines logistics operations.
Customers get accustomed to a certain service level at a low price — often free — and want it faster over time. Ever since we started our partnership with ShipBob in the summer of 2018, they’ve been able to deliver the customer service level we need at the right cost.
VP of E-Commerce Operations at TB12
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Reduce cart abandonment and increase AOV
Say your business is based in New Mexico but you have customers spread out across the US. If you ship all of your products from New Mexico, then shipping to customers in areas like New York or Los Angeles will be expensive.
ShipBob has fulfilment centres across the United States, plus international fulfilment locations. We can help you analyse historical order data to determine which fulfilment centre locations make the most sense for your business.
From there, you can can ship your inventory to us and we’ll take care of the fulfilment process, from the moment an order is placed on your online store to when it arrives at the customer’s door. By splitting inventory, you can reduce shipping costs and speed up last-mile delivery to offer a great experience for your customers.
Offering your customers better shipping options can have huge downstream benefits for your business. Shipping costs that are too high is the number one cause of shopping cart abandonment, so lowering your shipping costs is a simple way to increase average order value (AOV). When customers see the savings in their shopping cart, they’re more likely to convert and spend more.
How ShipBob improves your fulfilment and logistics
Save on fulfilment costs
Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfilment costs, while at the same time achieving 4x growth.
Improve your conversion rate
Not only was BAKblade able to scale internationally by partnering with ShipBob, but they found adding 2-Day Shipping increased their conversions as well.
Store, ship, and grow internationally
Sunglasses brand Ombraz distributed their inventory across 3 fulfilment centres in two different countries. This has allowed them to ship to 55 countries on seven continents.
With ShipBob’s network of fulfilment centres, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.
Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and carrier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.
100% Coverage Across the Continental US
If you’re looking to expand into the United States, ShipBob has 2-Day Express Shipping that provides 100% coverage in the continental US from even just one fulfilment centre.
You can also distribute your inventory across ShipBob’s fulfilment centres across all regions of the United States. We leave it up to you to decide where you want us to store your inventory.
At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfilment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or carrier service), and get a quick snapshot of any orders that require action.
With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
Reporting and analytics
To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.
Data can be a competitive advantage, and our reports show an analysis of which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.
End-to-end customer experience
We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.
As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.