With ecommerce expanding rapidly, all online stores must have an optimized order fulfillment process to stay ahead of the competition. This is where a third-party logistics (3PL) software solution comes in.
By automating the fulfillment process with technology, businesses can offer a delivery experience that’s as good as the purchasing experience.
What is 3PL software?
The term 3PL software refers to the technology a 3PL provides to the merchants for whom they fulfill orders. It can also be the software that a 3PL uses within its fulfillment centers, such as a warehouse management system.
3PL software helps manage and automate the order fulfillment process in real time.
3PL software: the best of warehouses and technology
A 3PL like ShipBob handles fulfillment for brands so they can spend their time on growing the business instead of logistics.
However, not all 3PLs are created equal and many are notorious for having antiquated 3PL software for merchants to use. Fortunately, ShipBob offers industry-leading 3PL software at no additional cost to ecommerce brands.
“We researched 3PLs and found a great solution in ShipBob. They worked really well with our core tech stack. ShipBob also owns the entire stack: inventory and order management system, warehouse management system, and their fulfillment centers.”
Gerard Ecker, Founder & CEO of Ocean & Co.
How 3PL software from ShipBob enables ecommerce growth
ShipBob provides ecommerce brands with reliable order fulfillment services and 3PL software solutions. We own the entire tech stack, meaning we don’t use anyone else’s software. We built our own warehouse management system (WMS), which acts as a control center to compile all fulfillment metrics across all elements of our fulfillment centers.
“ShipBob’s technology provides cost savings. Other 3PLs pass fees onto the client for work they do related to manual processes because they lack the fulfillment technology needed to meet customer expectations.
ShipBob’s technology has effectively eliminated the work of a program manager at other 3PLs, while providing immediate visibility into inventory and the ability to respond and make changes myself.”
Carl Protsch, Co-Founder of FLEO
Owning this deep of a tech stack increases the velocity and scale at which we can make any type of change to our technology based on real-time customer feedback. Here are some of the downstream benefits for ecommerce brands.
1. Reliable order management software
ShipBob tracks all orders and streamlines them to give you a quick overview of the fulfillment process from when an item is picked to when it is packed. ShipBob’s 3PL software allows you to have full control of your orders and automatically lets you share tracking information with your customers.
2. Warehouse management system for faster picking and packing
ShipBob’s WMS tracks everything — from how many orders per hour a picker can pick to how long it takes to receive, count, and stow new inventory that arrives — to identify opportunities for improvement and share real-time fulfillment status updates with merchants.
For customers that split their inventory across multiple locations, our 3PL software algorithm automatically selects the fulfillment center with available inventory that’s closest to the end customer for a shorter transit time.
3. Intuitive reporting on shipping and 3PL performance
Our proprietary merchant dashboard connects to our WMS and gives each merchant deep insights into fulfillment performance, how we’re hitting our SLAs, visibility into order status and inventory counts, and much more.
Rather than requesting someone to create a report for you, you can automatically pull them on-demand, eliminating back and forth while increasing transparency. You get real-time analytics with charts to help you with everything from year-end reporting, to better supply chain decision-making.
“ShipBob’s advanced software helps us quickly understand shipping costs and how to improve shipping times by being closer to where our customers are.”
Andrea Lisbona, Founder & CEO of Touchland
How order fulfillment works with ShipBob’s 3PL software
Order fulfillment with ShipBob’s 3PL software keeps customers in the loop without them having to do any of the heavy-lifting. Here’s how it works.
1. Order is placed
ShipBob’s 3PL software receives the order that your customer places so our warehouse workers can begin the fulfillment process.
2. ShipBob picks, packs, and ships the order
Our 3PL software automatically gives the picker information on where to find the items in our warehouse, so the packer can verify items in our 3PL software, and have the order shipped according to its carrier service and speed. Then, tracking is pushed from our 3PL software to your store to be shared with the customer.
3. Customers receive packages faster
ShipBob works closely with all carriers to help ensure your customers receive their orders as soon as possible. ShipBob offers 2-Day Express shipping and other expedited services, and fulfills orders the same business day for any orders imported into our 3PL software by noon local time. That way, they get shipped out the same day when our carriers come pick up orders.
What top merchants think of ShipBob’s 3PL software
Hear about ShipBob from the ecommerce brands that use our 3PL software and fulfillment services, and learn how ShipBob compares to other 3PLs.
BAKblade provides DIY men’s body groomers and shavers, which have gained a lot of popularity since their invention in 2012. They had to deal with large orders ever since a video about BAKblade went viral online and that is when they chose ShipBob for ecommerce fulfillment.
Their reach has since grown across the US, Europe, and Canada through ShipBob’s global fulfillment network with millions of satisfied customers.
“We’ve had a long-term partnership with ShipBob, and we’ve seen the improvements and evolution of the technology over the last three years. If you bring them an idea, they will look into it. They are very cutting edge, always looking for the next angle to make their business better while keeping their customers happy.”
Matt Dryfhout, Founder & CEO of BAKblade
MDacne is a direct-to consumer brand that provides a fully customized acne treatment kit. Their MDacne app analyzes your skin and recommends a personalized skincare routine with clinically tested, dermatologist-formulated treatments.
MDacne started its journey with ShipBob upon the launch of their ecommerce store in 2017. They uses ShipBob’s API to build into ShipBob’s 3PL software with custom logic to ship personalized products in MDacne’s branded boxes. The brand has also enjoyed reduced shipping costs with no compromise on quality.
“We looked at several different fulfillment companies before we launched our business and really liked ShipBob. ShipBob had an open API that allowed our tech-savvy company to operate exactly how we wanted.
Other 3PL companies only had simple technology like a very basic Shopify integration. We provide a personalized product that requires unique configurations, so we couldn’t rely on an out-of-the-box solution like Shopify and what other 3PLs offered.
We can write a few lines of code instead of creating a manual kit for each possible order combination as we’d have to do in a tool like Shopify.”
Oded Harth, CEO & Co-Founder of MDacne
Pot d’Huile is a CBD brand that sells premium olive oils and other condiments. Pot d’Huile found a reliable fulfillment partner in ShipBob and they have since seen cost savings on fulfillment. They enjoy ShipBob’s 3PL software integration with WooCommerce.
“ShipBob’s platform is easy to use and navigate, the interface is intuitive, and the analytics are very clearly laid out.
I give ShipBob’s technology a 9/10. Getting our shop integrated with ShipBob was easy, and it’s been fantastic to have; we had no problem with it.
We can see our orders come in and get fulfilled in real-time without any hiccups for the most part, which is great. Our fulfillment is on autopilot. ShipBob saves us so much effort, and the opportunity cost savings has been substantial.”
Yannick Crespo, Co-Founder & President of Pot d’Huile
Use ShipBob’s 3PL software with your ecommerce store
A key part of 3PL software is its integrations. ShipBob’s 3PL software integrates with all major ecommerce platforms and allows merchants to sell on multiple channels.
Brands with Shopify stores can enjoy our unmatched services. ShipBob’s 3PL software integrates seamlessly with Shopify store in just a few clicks.
“ShipBob was the obvious solution for us. They align very well with Shopify and don’t have older, archaic technology like other 3PLs.”
Greg MacDonald, Customer Success Manager at Shopify and CEO of Bathorium
ShipBob’s 3PL software also complements the ecommerce setup for users with WooCommerce stores. After connecting your store to ShipBob and sending us your inventory, we’ll take care of the order picking, packing, and shipping with great efficiency.
ShipBob’s 3PL software works seamlessly for BigCommerce stores. With ShipBob, you can automate the inventory management and order fulfillment of your BigCommerce store.
ShipBob helps Wix retailers meet their online order requirements efficiently. With ShipBob, your store can provide customers with faster, more affordable shipping times thanks to a streamlined supply chain.
ShipBob is easy to connect to Squarespace stores and is the single trusted fulfillment provider powering Squarespace Extensions.
ShipBob has an apps and integrations store for more ecommerce platforms and marketplaces, allowing brands to connect to all the tools they use, from returns management platforms to packaging vendors.
ShipBob’s industry-leading 3PL software caters to all your order fulfillment needs with unmatched accuracy, transparency, and efficiency. With ShipBob, your brand can save on shipping costs, enjoy faster delivery times, and provide your customers with a great experience.
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3PL software FAQs
3PL software can be complex. Here are some of the common questions we’ve heard from our customers about how 3PL software works.
1. How do I get started with ShipBob’s 3PL software?
2. Does 3PL software work for small businesses?
3. Does ShipBob’s 3PL software integrate across all platforms?