Automating the order fulfillment process helps your ecommerce store optimize your supply chain, increase customer satisfaction, drive sales, and cut back on labor and fulfillment costs. In order to stay competitive, finding way to implement automation into your logistics operations will help you scale faster and more efficient, while saving you time and money.
Growing fast and can’t keep up with demand?
Growing ecommerce businesses might reach a point where they no longer can self-fulfill orders and will need to take a more strategic role instead of dealing with day-to-day tasks. If your attention and efforts are focused on retail fulfillment, then you won’t have enough time and resources to take care of the more important tasks like product development, customer relationships, and marketing.
Order fulfillment requires a significant amount of manpower and resources to manage. That’s why fast-growing direct-to-consumer (DTC) brands rely on a tech-enabled 3PL like ShipBob to help them be more successful online.
“When I was gearing up to launch the business, I was looking for someone who would automate fulfillment for us. I chose ShipBob, and it turned out to be a very easy and scalable solution.
Everything was automated, from setting up my store, to sending product, to fulfilling orders.
It was pretty remarkable how a 24-year-old like me with very little money and no prior logistics experience could launch a product and have distribution be automated.”
Josh Hollings, Founder & CEO of Drop FX
What is automated fulfillment?
Automated fulfillment is the implementation of technology and resources to automatically manage the fulfillment process, which helps to speed up processes, save time, and reduce human error. ShipBob allows to put fulfillment on ‘autopilot’ by fully delegating the pick, pack, process to the experts.
“Our fulfillment is on autopilot. ShipBob saves us so much effort, and the opportunity cost savings has been substantial. I’ve been spending my time on business development and strategic partnerships, reaching out to retailers to see if they want our product on their shelves. Rather than us packing boxes and going to FedEx, or paying additional fees to another third-party, having ShipBob do it all is awesome.”
Yannick Crespo, Co-Founder & President of Pot d’Huile
Leave the picking, packing, and shipping to us
ShipBob is a leading third-party logistics (3PL) provider that specializes in order fulfillment. By simply syncing your online store with ShipBob’s technology, orders placed at your store will automatically be sent to a ShipBob fulfillment center where inventory is stored. From there, we pick, pack, and ship the order for you.
“An hour after an influencer ordered from me, he had already received an email saying his order had shipped. If I was fulfilling orders myself, it would have taken me much longer. This was the perfect example of ShipBob working how it should, automatically sending tracking info and giving my customers everything they needed.”
Tracey Wallace, Founder of Doris Sleep
Get orders out faster
By outsourcing fulfillment to a 3PL, you’re able to speed up the shipping process by delegating fulfillment tasks to the experts. ShipBob also provides solutions that help to reduce shipping costs and and transit times. Methods like distributed inventory allow merchants to split inventory across fulfillment center locations. That way, you can ship orders from the fulfillment center closest to its destination while broadening your customer base.
Automated order processing
Although automated order processing is used more so by larger, enterprise ecommerce businesses, ShipBob can help introduce automation into your order management process. Our fulfillment experts pick, pack, and ship orders and tracking information is automatically pushed to your store, where it can be shared with your customers. That way, you spend less time worrying about orders being processed and shipped.
ShipBob leads in automated fulfillment
From the moment your customers place an order through your online store, it automatically gets sent to one of our fulfillment centers. From there, we manage everything from automatically generating picking lists to utilizing our technology to determine the most efficient shipping route. With ShipBob, ecommerce fulfillment has never been easier.
Simple built-in inventory management
ShipBob’s platform comes with built-in inventory management software that allows you to closely track inventory levels at each location, view order status in real-time, identify slow-moving inventory, set reorder points to avoid stockouts, and much more. You can also manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
Professional picking and packing
Fast-growing ecommerce businesses can quickly become overwhelmed with a high volume of orders. If the wrong items are packed or orders are sent to the wrong address, returns increase and customers complain. If you leave warehouse picking and packing up to ShipBob, our skilled fulfillment experts will handle the fulfillment process for you.
“Compared to other warehouses we’ve worked with, ShipBob processes orders so quickly to get them out the door faster. It’s fun to see orders shipping out instantaneously. I love how fast and efficient ShipBob is.”
Harley Abrams, Operations Manager of SuperSpeed Golf, LLC
Although ShipBob takes care of fulfillment for you, you still have full visibility into the entire process. Through ShipBob’s dashboard, you can filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfillment process, easily find shipping-related information, and get a quick snapshot of any orders that require action.
Shipping discounts with major carriers
ShipBob offers volume shipping discounts from major carriers such as FedEx, DHL, USPS, and UPS. Last-mile delivery is one of the most expensive parts of the fulfillment process, so shipping discounts can save your business lots of money in the long run.
Growing businesses trust ShipBob so they can focus on growth
Many growing ecommerce businesses have put their trust in ShipBob to manage their order fulfillment processes. While we take care of their customer orders, our customers have managed to grow their businesses to new heights over the years.
SubSubmarine: an Australian-based independent music label
SubSubmarine is an Australian-based music label and artist collective that promotes and markets independent music. The founder, Lee Nania, needed to find a way to easily ship US-based orders without dealing with expensive international shipping rates. He found that ShipBob was the only 3PL that provided the flexibility he needed to ship a surge of orders without worrying about minimum order volume per month.
“ShipBob pulls me out of having to deal with the physical labor side of the business, which allows me more time to focus on making and marketing music. It’s an automated flow that lets me spend less time on things that aren’t making money.”
Lee Nania, Founder of SubSubmarine
Boie: a personal care brand
Boie produces eco-friendly disposable toothbrushes that last longer than conventional toothbrushes. Since Boie’s products are low-cost and shipped to customers for free, the brand required a 3PL provider that would reduce shipping costs and efficiently manage the fulfillment process. They chose ShipBob, which now handles around 13,000 orders a month for Boie.
“ShipBob’s customer service continues to improve with direct contacts that know our account, real-time follow through, and a better customer delivery experience. They are a fulfillment partner that is truly an extension of our brand.”
Manuel de la Cruz, CEO at Boie
Automating the order fulfillment process is vital for ecommerce businesses to grow sustainably and expand their customer base. ShipBob offers a growing international fulfillment network across the US, Canada and Europe powered by proprietary technology. By automatically sending orders to one of our fulfillment center locations, you no longer have to worry about picking, packing, and shipping orders yourself.
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