Storing inventory might seem like a simple process—you order products from your supplier, get them delivered to a warehouse, and place the items on a warehouse rack.
In reality, it’s a comprehensive process that must be done right to set fulfillment operations up for success.
How a business receives inventory at a warehouse will impact other areas of the retail supply chain, including inventory management, picking, packing, and shipping. That’s not to say that it can’t be simple when you’re first starting out, but as your business grows, the warehouse receiving process can get messy pretty easily.
A poor warehouse receiving process can lead to stock control issues and higher operational costs.
In this article, you will learn more about the warehouse receiving process, the benefits of optimized warehouse receiving, and how ShipBob can take care of fulfillment and inventory receiving for you using our standardized processes, fulfillment network, and expertise.
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What is warehouse receiving?
Warehouse receiving is the first step of the ecommerce fulfillment process and refers to the process of delivering, unloading, and storing ecommerce inventory in a warehouse or fulfillment center. A well-established warehouse receiving process can help make inventory management and fulfillment easier, cost-effective, and more efficient.
The standard warehouse receiving process
Warehouse receiving is not simply a matter of purchasing inventory and having it delivered to your warehouse; rather, it involves several key steps that must be done right to ensure the right items and quantity are being delivered and stored correctly. Here is an overview of the standard process of receiving goods:
1. Create proper documentation and then send your inventory
Before inventory is ordered and delivered, a business owner must complete pre-receiving tasks before sending inventory to a warehouse.
During this stage, the business owner decides how much of each item will be shipped in how many containers, as well as determine packaging requirements for each item (e.g., labeling criteria, the number of packages loaded per pallet, and acceptable package sizes and weights).
If you partner with a third-party company (3PL), you will want to check their pre-receiving requirements as most of them have their own process for how to send inventory to their warehouse(s) and often steps you must complete before you send them your inventory.
In most cases, you will need to fill out a Warehouse Receiving Order (WRO) label and attach it to each shipment with the barcode visible. This makes it easy to scan the shipment using a warehouse management system (WMS) to pull up data on the order and make sure the receiving inventory is accurate and stored in the right place.
2. Receive and unload stock
If you manage a warehouse, the next step is to have warehouse receiving staff meet the shipper at a loading dock and unload the necessary cargo. Receiving staff should be standing by to discuss questions or concerns regarding the shipment with the delivery driver.
Ideally, truck beds should be packed back-to-front in the reverse order of the delivery schedule so that warehouse workers can unload their inventory immediately without having to move another other cargo in the way.
Depending on the size and volume of the cargo, unloading sometimes requires heavy lifting equipment such as forklifts and pallet jacks.
3. Count and confirm inventory
As the cargo is being unloaded, the warehouse staff checks the contents of each delivery, including the quantity, the integrity of seals, the product codes/SKUs, and the overall condition of the cargo to ensure that what’s in the boxes matches what is listed on the WRO and is expected to arrive.
Stock counting, inspection, and general warehouse operations can be time-consuming. To avoid hours at the loading dock, some merchants require warehouse staff to count boxes or pallets, rather than individual items, or choose to perform periodic random inspections. Or, you can use an inventory scanner system to automate this process, or leave it up to a 3PL to take care of.
4. Store and file product
Once all inventory is unloaded and inspected, the final step in the warehouse receiving process is organizing and storing new inventory in the warehouse.
This step looks different for each business, depending on the type of warehouse, the quantity and size of their items, and whether a business relies on a 3PL partner for inventory storage.
Depending on the size and quantity of products, inventory can be stored either on a palette, a shelf, or a bin. If you partner with a 3PL, it’s up to their fulfillment staff to store your inventory in the most efficient and cost-effective way to save you on carrying costs.
If you own or lease a warehouse, businesses are in charge of handling storage based on their fulfillment process. Your logistics staff will need to take charge of completing all documentation and verification, as well as inputting the receive inventory’s information into the WMS or manually track it.
Where most businesses get receiving wrong
The goal of warehouse receiving is to unload, check, and store inventory efficiently and accurately, and to make sure all inventory is accounted for.
When warehouses or businesses don’t have a set of procedures or a checklist for unloading and receiving, they risk ending up with inaccurate or lost inventory, which can impact accurate inventory counts.
To avoid dealing with inaccurate inventory tracking, business owners should provide their warehouse staff with resources that clearly communicate a streamlined, step-by-step task list to follow when receiving, as well as ordered lists of questions to ask and details to check.
For example, ShipBob uses a step-by-step WRO process to check inventory being received and to ensure it gets stored correctly. We require every customer to fill out a WRO from the ShipBob dashboard for each box and/or pallet of inventory they order and book or reserve a dock appointment, which helps us understand how much of each item is being shipped and to which fulfillment center location and plan for capacity.
If a box or pallet does not contain exactly what is listed on the WRO, we will put a hold on your items and move the boxes/pallets to an on-hold receiving status. This creates an Unidentified Receiving Order (URO). We will notify you about the URO via email and ask that you create a new WRO for the order or resolve the discrepancy. This ensures minimal delay in processing your inventory and getting it on the shelves.
What happens when you optimize your warehouse receiving?
Optimizing your warehouse receiving process is an investment that will set your fulfillment logistics strategy up for success. Since it’s the first step in the fulfillment process, a structured warehouse receiving process will help you properly manage inventory and make sure the right items and quantity of those items are available to be fulfilled.
Here are just a few of the benefits you can expect when you optimize the warehouse receiving process.
1. More accurate stock counts
By taking the time to develop a comprehensive checklist for your staff to follow will help with inventory control—especially if you use automated technology to make the process easier, such as using a new inventory scanner, so stock levels can be updated in real-time. This also to ensures that the contents of a delivery matches the original order.
2. Fewer stockouts and dead stock
Stockouts (not having enough items in stock to fulfill order) can cause customers to look elsewhere and can also lead to negative reviews that can impact your online brand’s reputation.
On the other hand, overstocking (known as dead stock) leaves business owners with an inventory surplus that will not deliver a return on investment, let alone a profit.
An optimized warehouse receiving process will help prevent both issues, and issues with inventory receiving can be caught early on—such as the supplier not delivering the quantity ordered.
3. Efficient inventory storage
Optimizing your warehouse receiving process can also strengthen your inventory storage system by making sure inventory is being stored in the most efficient, cost-effective way possible.
Using a WMS, once the inventory is scanned when received, staff can retrieve instructions on how to unpack and store the inventory, as well as how to pick, pack, and ship items once sold.
How to optimize your warehouse receiving
There are several ways to optimize the warehouse receiving procedure. To help you get started, here are some best practices that you can implement–whether you manage your own warehouse or partner with a 3PL like ShipBob.
Deploy inventory management systems
Inventory management systems help ecommerce businesses optimize their entire supply chain (not just the process of receiving goods) by automating the process.
They give you insights into real-time inventory counts and more accurate numbers for inventory accounting purposes.
Once your existing inventory is loaded into an inventory management system, you’ll be able to view real-time stock levels and see your inventory numbers change immediately after the warehouse receiving process.
“ShipBob’s inventory management functionality lets us track inventory change and velocity over time. Being able to monitor which styles are selling quickly helps us to always keep our best sellers in stock.
We’ve been able to get through our heaviest seasons while staying ahead of production using ShipBob’s forecasting tools—even as our order volume more than quadrupled in less than a year.”
Ryan Casas, COO of iloveplum
Track your inventory metrics
A proper warehouse receiving process will make tracking inventory and logistics costs much easier—especially if you store inventory in multiple warehouses or fulfillment centers. By using technology to manage all inventory, you’re able to monitor important distribution metrics all from one central dashboard.
For instance, with ShipBob’s built-in analytics reporting tool, you can keep track of:
- Average storage cost per unit
- Total number of bins/shelves/pallets currently in use
- How much inventory is stored at each location
- And more
By monitoring these metrics and translating them into meaningful change, business owners can transform their data into a competitive advantage.
“Storing inventory in different regions is key to reducing costs and transit times. From expanding into a second ShipBob fulfillment center, we are able to offer 65% of our customers with 2-day shipping, up from 32% by only having a single West Coast facility. Soon, this will be 100%.
Not only is this better for our customers, but we also gain a 13% savings to our bottom line.”
Pablo Gabatto, Business Operations Manager at Ample Foods
A few minutes of caution upfront prevents the hassle and expense of sending back damaged, missing, or incorrect inventory after it’s too late. Periodic inventory audits such as physical counts and cutoff analyses also catch inventory imbalances before they get out of hand, and will inform your next round of warehouse receiving.
ShipBob’s built-in inventory management tool can help you conduct inventory audits as needed, and gives you real-time updates on stock levels, damaged products, and specific SKUs to make tracking inventory quicker and easier.
“We have access to live inventory management, knowing exactly how many units we have in each warehouse. It not only helps with our overall process in managing and making sure our inventory levels are balanced but also for tax purposes at the end of the year.
ShipBob made that entire process very simplified for our accountants and us.”
Matt Dryfhout, Founder & CEO of BAKblade
No one likes paperwork, but you will save the trouble of correcting mistakes by double-checking that receiving inventory matches your purchasing order.
Implementing a system for all receiving and shipping documents, in which each type of document has a numbering system and different forms are labeled in sequential order, also makes it easier for staff to check paperwork thoroughly and identify missing inventory.
For instance, ShipBob’s WRO system is designed to make sure you have the information you need to send us your inventory, so everything is accounted for and stowed away properly.
From the dashboard, you easily create a WRO with information on where you’re sending inventory to, the quantity of each SKU being sent, how it will be shipped to us (e.g., parcel, palletized container, or floor-loaded container), and create a box label for each shipment.
With this information, we’re able to make sure what is sent to our fulfillment centers is accurate, so we can store and update inventory levels accordingly.
“ShipBob’s customer service has been great. I have no trouble placing orders and submitting warehouse receiving orders.”
Lee Nania, Founder of SubSubmarine
Improve warehouse receiving with a WMS
To optimize your warehouse receiving process, you need the right tech in place. ShipBob has a best-in-class warehouse management system (WMS) for brands that have their own warehouse and need help managing inventory in realtime, reducing picking, packing, and shipping errors, and scaling with ease.
With Merchant Plus, brands can even leverage ShipBob’s fulfillment services in any of ShipBob’s fulfillment centers across the US, Canada, Europe, and Australia to improve cross-border shipping, reduce costs, and speed up deliveries.
Find ecommerce operations jobs
ShipBob launched the Ecommerce Operations Job Board to help people find the best jobs and hire top talent for ecommerce operations, supply chain, logistics, fulfillment, and shipping roles. Post a job here, browse jobs here, or prepare for a job interview here.
How ShipBob optimizes warehouse receiving for faster shipments
ShipBob is a 3PL that helps business owners optimize their supply chain. ShipBob takes the fulfillment process seriously, and it starts with a proper warehouse receiving procedure.
ShipBob implements a number of best practices when receiving customers’ inventory. First and foremost, ShipBob’s standardized WRO process is designed to cut unnecessary time and complication out of the warehouse receiving process by having your inventory sent directly to one of our orderfulfillment centers.
Once it arrives, your inventory is unloaded, checked, and unpacked by expert warehousing and fulfillment workers trained to store inventory in the most spatially-efficient manner possible; all while being tracked in our inventory management software. From the ShipBob dashboard, you can track the status of all WROs and check if WRO was received on time based on our service level agreements (SLA).
ShipBob stores each SKU in a separate, dedicated storage location within our fulfillment centers (either on a shelf, in a bin, or on a pallet, even equipped for lot tracking) and enters new inventory using our WMS technology that tracks real-time inventory as your stock depletes.
Once inventory is stowed, ShipBob merchants can track inventory in real-time, set reorder points, forecast inventory needs, and more, all from one dashboard.
With ShipBob, ecommerce business owners can spend less time and money on inbound and outbound logistics, knowing that warehousing and fulfillment are being taken care of. To learn more about ShipBob’s capabilities and to request pricing, click the button below.
Warehouse receiving FAQs
Here are answers to some of the most frequently asked questions about warehouse receiving.
How do I improve warehouse receiving?
There are several ways to improve warehouse receiving. Tools like inventory management or warehouse management software go a long way in improving warehouse receiving, as they allow you to quickly scan new inventory and make sure it’s accurate and is stored correctly. Always measure deliveries against order documentation to reduce inventory issues in the long run.
What is involved in warehouse receiving?
The standard warehouse receiving process comprises several stages. First, you must establish receiving requirements and order inventory through the proper channels. When the inventory shipment arrives, warehouse staff unload the cargo, count the stock delivered, and inspect it to make sure it exactly matches what was requested before storing each item in its designated location in the warehouse and updating inventory levels.
What is putaway in warehousing?
Putaway refers to every stage involved in the process of receiving goods.
It typically refers to the initial placement of a purchase order with a supplier or vendor, all the way through to the landing of orders in your receiving dock and subsequent packing into their respective warehouse locations. Quantity and quality checks are also part of the putaway process.
What is pre-receiving in a warehouse?
Pre-receiving is a preparatory stage of the warehouse receiving process that ecommerce business owners must complete before any inventory is shipped or delivered to a warehouse. In this stage, you must decide on receiving requirements and fill out appropriate documentation, labeling materials, and order forms needed to ensure new inventory is received by the warehouse properly.