Outsourced Fulfilment Guide
Fulfilment is one of the most important (and most complicated) aspects of running an ecommerce business. As customer expectations continue to shift, both the complexity and the pressure increase for ecommerce brands to meet demand and keep up.
While you can likely manage it all yourself when your company is small or just getting started, at some point it may make sense to outsource supply chain managements tasks, including warehousing, fulfilment, and shipping.
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What does it mean to outsource fulfilment?
Outsourced order fulfilment refers to hiring a third party to manage some or all aspects of theorder fulfilment process
, including storing inventory, packaging items, and shipping orders. Third party logistics companies, also known as 3PLs, provide all of the services required to truly outsource your fulfilment.
While outsourcing may seem like a risky option, the company you outsource fulfilment to should be a true partner for your business, not just a transactional vendor.
Request a Fulfilment Quote From ShipBob
“With ShipBob, I feel like I have a team member running my fulfilment — I’m never worried that a shipment won’t go out.”
Nicole Humphreys, Founder, August Effects
What services are offered by third-party order fulfilment companies?
Most 3PLs offer standard fulfilment services like picking and packing, inventory storage, global shipping, automated package tracking, and more. Additional services include managing returns, customised solutions from kitting to branded packaging, B2B fulfilment, and more. On top of that, some 3PLs provide fulfilment technology that has all-in-one order and inventory management software, analytics tools, and software to track real-time stock levels, orders, and shipments.
Outsourcing order fulfilment processes to a third-party logistics (3PL) company means they handle the following services on your behalf using their infrastructure, workforce, and technology:
Storing and managing your inventory in the 3PL’s facilities (not just an on-demand warehousing platform that just matches you with warehouses that have excess space).
Following a pick list and retrieving the item(s) from their spot in the 3PL’s warehouse as soon as an order is placed on your website.
Packaging all items in the order using the appropriate box or poly mailer and packing materials, then adding the shipping label to the package.
Scheduling shipping couriers to pick up packages from the 3PL’s facility to be sent to your customers along with electronic order tracking information.
Facilitating the returns process and getting your unused merchandise back into your available inventory.
The benefits of outsourcing shipping with an order fulfilment company
There are many reasons why ecommerce brands hand off retail order fulfilment processes to a third-party logistics partner rather than keeping fulfilment in-house.
1. You don’t have to store inventory yourself
Whether you have your own fulfilment warehouse or your inventory is filling up your living room, basement, or garage, dealing with storage can be a nightmare.
Your sales may fluctuate seasonally or month-over-month. This can lead to a shortage of space when you get a new batch of inventory or cause you to pay for too much ecommerce warehouse space before you’ve fully grown into it or when your inventory isn’t selling during low seasons.
When you outsource fulfilment, your 3PL can efficiently track your inventory levels without you having to handle product, organise everything, or sacrifice your space. All you have to do is send more inventory when stock levels get low.
The cost to store inventory shouldn’t eat into profit margins. In fact, logistics warehouse tenants can expect to see a 10% rate hike starting in 2021, due to a high demand for warehouse expansion and construction. That’s why more brands are seeing the added value of outsourcing fulfilment with warehousing space included.
“My garage was at maximum capacity — we couldn’t even fit another person in there. I could have leased a warehouse somewhere and grown into the space, but with the seasonal nature of our business, meaning we’d have to scale up our fulfilment and workforce every year, I knew I had to find a 3PL partner.”
Noel Churchill, Owner and CEO of Rainbow OPTX
2. You don’t have to deal with packing boxes, shipping couriers, or running a warehouse
If you’ve ever fulfiled orders yourself, the following inbound and outbound logistics tasks are all too familiar:
- Searching for a box that will fit all of your products
- Layering your items in dunnage
- Playing Tetris to pack the box
- Taping the package closed
- Printing labels
- Running to the local post office or UPS Store
Doing those activities every day becomes time-intensive and costly. The greatest clue that it’s time to outsource fulfilment is that you can no longer keep up with your increasing order volume. While you can hire someone to take on these tasks, you will still be stuck paying the many hidden costs of fulfiling orders in-house.
“Our fulfilment team worked 5-6 hours every day preparing orders to be shipped out. This added up to be a massive time sink, taking up scarce staff resources. I knew we had to outsource fulfilment to a 3PL to support the volume we wanted to achieve. Since partnering with ShipBob, we’ve scaled from $300,000 in sales per year to over $1.1 million due to infrastructure, technology, and scalability improvements.”
Ryan Casas, COO of iloveplum
Additionally, leasing a space comes with a lot of warehousing management and operational responsibilities. You have to staff it, purchase equipment, insurance, and software, and manage operations. Investing in your own fulfilment infrastructure is a long-term commitment requiring a lot of resources and expertise.
Alternatively, outsourcing order fulfilment to a 3PL eliminates tasks like packing boxes and managing complex fulfilment operations, and instead of hiring fulfilment staff, you can hire marketing and customer support roles.
3. You can scale by focusing on only the most important tasks
While fulfillment-related tasks are important, it’s likely that none of them are the reason you started your business — and they only eat up more of your time as you grow.
Eventually, you will find that your time is your greatest resource. Spending time on fulfillment-related tasks instead of on generating more sales and building your customer community can ultimately prevent you from scaling your business.
Smart business owners understand they can’t do everything themselves and know when to take something off their plate. Outsourcing order fulfilment helps you free up your time to focus on branding, product development, and other initiatives that only you can lead. You can hand over managing inventory, packing boxes, and shipping orders to a 3PL; after all, it’s their core business — not yours!
4. You get to leverage the 3PL’s volume and fulfilment expertise
With all the nuances of managing order fulfilment processes, unexpected issues can arise that quickly become overwhelming — especially if order volume picks up.
Because a third-party logistics company works with countless ecommerce companies, they are used to fulfiling large volumes of shipments. This affects everything from the rates they negotiate with major couriers for steep discounts to ship across the world to the number and size of the fulfilment centres they operate.
“We are very impressed by ShipBob’s transparency, simplicity, and intuitive dashboard. Their shipping costs are very reasonable, and their platform makes fulfilment feel so easy.”
Harley Abrams, Operations Manager of SuperSpeed Golf, LLC
A 3PL has a network of partners that help drive faster, more effective, affordable service. They know best practices, are prepared to handle peak season, can easily scale their workforce, manage returns, and much more. Working with a fulfilment expert means you don’t have to become one yourself.
“Since partnering with ShipBob, we’ve been able to scale our business from $300,000 in sales per year to over $1.1 million due to infrastructure, technology, and scalability improvements.”
Ryan Casas, COO of iloveplum
5. You gain a strategic geographic footprint with multiple fulfilment centres
If you fulfil orders in-house, you are limited to shipping orders from one location, which can be more expensive and lead to longer transit times for customers who are farther away. To meet customer expectations around affordable 2-day delivery and even same-day shipping, this won’t cut it.
Partnering with a 3PL lets you use their fulfilment centres in various regions, no longer limiting you to shipping from the confines of your neighborhood post office.Splitting your inventory among several warehouses
across the country means your products are already stored near your customers, so you’re shipping to lowershipping zones
, reducing the costs and time in transit.
“Because of Amazon, our customers expect 2-day shipping. Luckily, ShipBob has fulfilment centres in major cities all over the US. The more fulfilment centres we have inventory in, the more addresses we can offer 2-day shipping to. And the more people we offer it to, the more conversions we get: We’ve seen an 18% reduction in cart abandonment.”
Founder of My Calm Blanket
[Download: ShipBob’s 2-Day Express Shipping: How to Drive Revenue Through Ecommerce Fulfilment]
6. You get the best technology and analytics to help your business grow
Handling fulfilment in-house typically involves manual order fulfilment processes. When you outsource shipping, you’re not just getting the 3PL’s services but also a plethora of tools, distribution metrics, and inventory reporting you can actually use to inform business decisions.
3PLs are no longer seen as a cost centre but rather a revenue generator that helps reduce cart abandonment and increase conversions by meeting customer expectations.
Fulfilment solutions today include seamless integrations that connect your entire retail supply chain to your sales channels, enabling the ability to:
- Offer expedited shipping options
- Route each order to the fulfilment centre that is closest to the customer
- Provide real-time tracking for orders
- Make data-driven decisions using built-in reports that help you reduce shipping costs and transit times
- Forecast inventory and send proactive alerts to reorder more product
- And much more
“Since our store is powered by Shopify, the integration between ShipBob and Shopify has made it really easy to manage everything from inventory and warehousing to customer communication. It’s been really helpful when clients reach out, for example, when they enter the wrong address at checkout. I can jump into ShipBob and edit it.”
Steve Staffan, founder and CEO of Brummell
Why you shouldn’t outsource fulfilment
While outsourced order fulfilment may seem like a great option for your ecommerce business, the following considerations may convince you to keep fulfilment in-house.
1. You want to maintain total control of every step of the fulfilment process
Whether you have trouble delegating or simply want your own staff to handle everything, keeping fulfilment in-house gives you complete and precise control over how your items are stored, picked, packed, and shipped to customers. This can be especially helpful for handmade or fragile items.
Furthermore, if you or someone on your team are an ecommerce logistics expert, your distribution network is a core competency, or you’ve already built your own supply chain, you likely won’t need a 3PL, at least for some time.
2. You insist on personalising orders with gift wrapping or customisation
If you have unique packaging that involves any type of customisation on an order-by-order basis — whether it’s a personalised handwritten note or a gift wrapped box with crinkle paper and a sticker on top — your unboxing experience may be beyond a 3PL’s capabilities.
Many 3PLs allow the use of branded boxes and poly mailers and provide kitting services to meet the unique needs of customers, though it may raise the cost of fulfilment. But in-house fulfilment will always give you freedom and flexibility over packaging.
3. Each of your products is different or has special needs
For products that are made-to-order, personally customised, or one-of-a-kind, sticking to self-fulfillment will be the way to go. This is because each unique item will need a separate location in the 3PL’s warehouse, making storage inefficient and expensive.
Additionally, if your products are perishable, hazardous, or flammable, outsourced order fulfilment may be difficult or impossible. If you have strict inventory storage requirements, you may have trouble finding a 3PL that can meet your needs.
4. Your sales volume is low enough to pack orders yourself
If your current volume of orders is manageable for you to fulfil yourself, then you can continue to do so. Self-fulfillment is lower-cost when your business is small, though of course there is a time tradeoff.
If you’re trying to save as much money as possible, refraining from outsourced order fulfilment helps you increase cash flow, especially if you have a low profit margin. Just monitor any increases in order volume over time before it becomes too much for you to manage.
How to outsource order fulfilment
Not every 3PL is going to be the best fit for your business, but the right 3PL should have the technology, infrastructure, support, and expertise to help you grow your business, no matter what stage of growth you’re in and what challenges come your way.
Below, you will learn the most important questions to ask a potential 3PL, plus tips you should consider during your search, so you feel confident in choosing the right fulfilment partner for your business.
1. Are you ready to outsource fulfilment?
There is no “right” time that will be the same for every brand when it comes to outsourcing fulfilment, but there are signs to look out for. Here is a checklist to help you decide if you’re ready to partner with 3PL and make it worth the investment.
You may be ready for a 3PL if any of the following apply to you:
- I spend several hours a week (or day) packing boxes and shipping orders.
- I don’t want to fulfil orders myself anymore (or when I launch my brand).
- I’m running out of space to store my inventory.
- I need more time for strategic projects, like marketing and product development.
- I don’t want to invest in a distribution infrastructure (e.g., warehouses, forklifts, labour, etc.).
2. Determine your needs for the right fit
During your initial conversations with different 3PLs, you might come across a few that are not able to work with you. Don’t get discouraged. Every 3PL has their own set of customer qualifications, such as:
- A maximum SKU count
- Monthly order minimums or maximums
- Product size and weight limitations
- Prohibited product materials
- Integrations they offer that match where you sell, and certain features, services, or capabilities that they can or cannot provide
Your business is unique. That’s why it will take some time to find a 3PL that will provide everything that you need. If you’re coming across challenges finding a 3PL that will fit within your budget, consider the following:
- Are you able to work the cost of fulfilment into your budget? It might not come until you hit a certain order volume.
- Pricing tactics such as bundles, increasing product costs, and minimum spend thresholds in exchange for free shipping (that is greater than your average order value), should be considered.
Also keep in mind that every 3PL is different, especially when it comes to following:
- Pricing model
- How many customers they have and their capacity to take on more
- The order volume they can handle per customer
- Different warehouse locations and the total number of them (e.g., some only have local or nationwide locations while others have an international network)
3. Anticipate what questions a 3PL will ask you
To determine a mutual fit, a 3PL will also ask you questions about your business and needs to help you get the info you’ll need to ship products the most strategic way you can.
To prepare going into the conversation ahead of time, be ready to have answers to questions related to:
- Product weights and dimensions
- Current monthly order volume
- Business projections based on marketing plans, product launches, PR initiatives, and markets that you plan to enter or expand into
- Where your customers are located (by postcode) — this allows a 3PL to determine what fulfilment location(s) you should store in inventory in (this is often exportable from your online store)
- Average number of items per order and common order combinations
- Total number of SKUs (or unique products you sell)
- The technology you use (ecommerce platform at minimum)
Some 3PLs might even ask about average order value and have other questions that will help them advise you on maximising sales, reducing costs and abandonment, and optimising your supply chain. This will be from 3PLs that think through business strategy and are looking for a long-term partnership. The more data and info you share, the more a 3PL is equipped to help you and offer ways to streamline your fulfilment strategy.
Keep in mind that the larger and more experienced the 3PL, the more insights and knowledge they have from working with thousands of brands across industries.
4. Compare 3PL providers and make a decision
To stay organised, you might want to create a list of the “must-haves” such as services, technology, warehouse locations, and pricing. You will also want to come up with a way to help you keep track of the pros and cons and services of each 3PL, such as a scorecard or a comparison table.
Another thing to keep note of is that the cheapest option isn’t always the best option. Be cautious of tradeoffs for the lowest cost option, and closely compare apples to apples. Ask yourself:
- What am I getting for this price?
- Which services are most important for my business?
- How much support will I get?
5. Connect your sales channels & send inventory
Once you’ve made a decision, go through the full onboarding process and requirements to get started. An implementation team may assist you in creating an account, integrating your store (and other sales channels), setting up shipping options, and importing all of your products.
Be sure to follow the 3PL’s exact protocols when it comes to preparing and sending inventory (and be sure to communicate it with your manufacturers and other providers you currently work with).
How to Choose the Right 3PL
Not all 3PLs are created equal. The partner that makes sense for you will depend on your brand’s needs. When evaluating your fulfilment partner alongside your technology stack and sales channels, ask the following questions:
- How are you different from traditional 3PLs?
- What do I have access to in your fulfilment dashboard?
- What do you use as a warehouse management system (WMS)? Did you build it or use another third-party tool?
- Which ecommerce platform integrations and fulfilment options do you support (Shopify, Walmart, Amazon, Facebook, Google, etc.)? Which can offer 2-day shipping?
- How can you help me offer a best-in-class customer experience?
P.S. We built a checklist to help you evaluate providers. Download it here.Download The Guide To Choosing The Right 3PL
How ShipBob works
ShipBob is a tech-enabled 3PL, meaning we use our own proprietary software across our fulfilment network which pushes back to our customers so they can keep track of real-time inventory levels and orders as they are being picked, packed, shipped, and delivered.
Once your store is connected, orders are automatically sent to our warehouses, where inventory is picked, packed, and shipped (and tracking info is pushed back to your store and shared with your customers). Our fulfilment services help you optimise for time and cost, and use the delivery experience to beat customer expectations and own more of the customer relationship.
Using ShipBob’s global fulfilment centres, you can strategically distribute your inventory across our locations to get your products delivered faster and for cheaper, as storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations. Whether you ship from one or multiple fulfilment centre locations, you can offer 2-day shipping to 100% of the continental US using ShipBob’s 2-Day Express shipping option.
To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob offers data and analytics to help you with everything from year-end reporting to better supply chain decision-making. We show which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.
ShipBob’s pricing explained
ShipBob takes a simplified approach to fulfilment pricing. There are only a few core fees you will be charged:
- Receiving for a flat rate of $25 for the first two hours ($40/man hour after the first two hours).
- Storage for a prorated monthly charge of $40 per pallet/month, $10 per shelf/month, $5 per bin/month.
- Overall fulfilment cost per order (includes postage, picking, and packing for the first four picks in an order, then $0.20 per pick for the fifth pick and after).
Note: The exact shipping rate charged is specific to the order and varies based on destination, weight, dimensions, shipping service, and more. Request a quote here to get your pricing plan.
Many ecommerce businesses find that moving away from self-fulfillment is the best decision they’ve made. But choosing to outsource shipping to a third-party logistics company is a major decision to make.
If you’re ready to find a partner to outsource fulfilment, download the e-guide, “How to Choose a 3PL for Your E-Commerce Business.”
Outsourced fulfilment FAQs
Is it cheaper to outsource fulfilment to a 3PL?
This will depend on the fee structure, shipping rates, your products (weight, dimensions, and value), and more. It’s possible to save money by outsourcing fulfilment, but it’s also a service you’re paying someone else to do for you. Some brands reduce shipping costs by outsourcing fulfilment since they are able to optimise their shipping zones to save money.
However, there are also many hidden costs of self-fulfiling orders rather than outsourcing fulfilment, including:
- The cost of packing materials and supplies (packing tape, bubble wrap, dunnage, air pillows, boxes, poly mailers, labels and paper, printers and ink, and mail bins)
- The cost of transportation (driving to and from the post office)
- The cost of inefficiencies (the lack of bulk discounts and better rates negotiated with couriers, integration with other systems and automated processes, and data to drive decisions)
- The costs of making your customers wait from slow delivery, non-competitive shipping rates, and a poor experience
- The opportunity cost of completing higher-dollar tasks (the loss of potential gain from other alternatives when one option is chosen, as every hour you spend checking for new orders, packing your items, driving to the post office, waiting in line, and shipping your products, you’re missing the opportunity to grow your customer base, develop new products, market your business, and much more)
Similarly, if you’re considering leasing a warehouse and investing in fulfilment infrastructure, consider the pros and cons.
Which 3PL is best for ecommerce order fulfilment?
ShipBob is the top 3PL that specializes in ecommerce order fulfilment. With thousands of customers around the globe, ShipBob has a fulfilment network that spans across the world, best-in-class technology, and the modern tools needed to succeed in a competitive landscape and make it easy to outsource fulfilment.
How do I outsource my fulfilment with ShipBob?
Getting started with ShipBob is easy.
- Request a quote to start the conversation.
- Connect your store and send us your products, following our warehouse receiving order (WRO) process.
- We store your inventory securely in our fulfilment centres.
- Your customer places an order on your store.
- ShipBob picks, packs, and ships the order to your customer fast.
Check out our Getting Started guide here.
What services should I expect from a 3PL?
Traditional fulfilment services include warehousing, receiving, picking, packing, shipping, kitting, and returns processing. Some 3PLs offer other value-added services and special projects.
Does ShipBob offer custom packaging solutions?
Yes, ShipBob offers several custom packaging options, as a unique unboxing experience can help you stand out amongst your competitors and increase the likelihood of repeat customers. ShipBob even has packaging partners that help with everything from custom boxes to eco-friendly packaging. Here are a few ways ShipBob lets you make a great first impression:
- Branded boxes and poly mailers: ShipBob can use your own eye-catching boxes and mailers to build your customer’s excitement over their purchase! Just send them to us and set up your packaging preferences in the ShipBob dashboard.
- Marketing inserts: Set up rules and send inserts to ShipBob so we can include your collateral in every order.
- Kitting: Have products arranged within the box a certain way.
- Gift notes: Offer branded, personal gift notes to your shoppers that are printed at pack (you can even let your customers add a custom gift note at checkout if they are sending a present to someone special).