🧾 Search, Filter, & Download Invoices 

We launched new invoice filtering and downloading capabilities to give you full visibility into all of your ShipBob charges in one easy-to-download file with up to 600k line items. Learn more. 

⚙️ Automate Lost Order Credits for Shopify & WooCommerce Shipments 

Merchants with Shopify and WooCommerce stores can handle lost order claims in one-click – no more ticket queues or waiting. Submit a claim directly from your ShipBob dashboard and we’ll automatically perform an eligibility check. If everything’s in order, expect your credit within a minute. Learn more.  

💻 Inventory Status Page: Search, Filter, & Export Improvements 

We’ve improved the Inventory Status page with new options to customise columns, search by SKU, inventory ID or product name, apply filters, and export data. Learn more.  

💌 Include Standard Gift Notes in Adobe Commerce Orders 

We’ve added the ability to import gift messages for orders ingested from Adobe Commerce. If a gift message is included in the store order details in the ShipBob dashboard, our Operations team will print and include the standard gift note in those shipments. 

🏷️ New Options to Tag TikTok Seller Shipping Orders 

For merchants using ShipBob to fulfil TikTok Seller Shipping (TikTok FBM), we now support 3 tags for converting Shopify orders to TikTok FBM orders. Adding the tag ensures that the orders get the expected TikTok FBM processing priority in the fulfilment centre, and orders are shipped using TikTok-approved couriers. The spelling must be an exact match of one the following values (only one is needed): TikTok-FBM, TikTok FBM, or TikTok Shop. Learn more. 

🚚 New US Ship Option: USPS Bounded Printer Matter (BPM) 

We’ve added a new ship option to cost-effectively ship books or bounded material to US customers. To activate this ship option, contact support to verify your products. Once verified, you’ll be able to mark your products as bound printed matter under “Fulfilment Information” in your product details and map to standard shipping or the standalone USPS Bounded Printer Matter ship option.

🌎 Fulfil Orders With DDP Shipping from Australia, Canada & The EU (All ShipBob Locations Now) 

We updated our Delivered Duties Paid (DDP) solution so you can provide a transparent and reliable cross-border shipping experience from any ShipBob location in the US, UK, EU, Canada and Australia to 250+ destinations across the globe. Contact your Merchant Success Manager or ShipBob support to get started. Learn more. 

🧾 Duties, Taxes, and Commercial Invoice Improvements 

We’ve made improvements to ensure shoppers are charged exact duties and taxes at checkout, and that commercial invoices automatically populate with all the right information needed for customs clearance. Previously, the listed product value on the commercial invoice was pulled from the Product Catalogue but did not account for sales, bundles, or gifts. Now, the value will be imported from the order details on your ecommerce platform. Learn more. 

📦 Storage Fee Automation 

We’ve adjusted storage invoicing from monthly to every 2 weeks (payment schedule is still based on your daily, weekly, or monthly billing cycle), and released a more detailed invoice that outlines all daily snapshots and storage charges. Learn more. 

⚙️ Make Bulk Action Updates & Add Country of Origin in the Product Catalogue

For merchants who have migrated to the new Product Catalogue , we’ve added the ability to convert products into variants and move them under a parent product in bulk and add Country of Origin (COO) directly in the Product Catalogue to ensure commercial invoice compliance for cross-border shipments. 

📦 Returns Page Improvements to Save Time & Money

On the Returns page in the ShipBob dashboard, you can now use the new return status dates (Arrived, Processing, and Completed) and Store Order ID columns to easily identify and sort returns. We’ve also added advanced filtering to easily find returns by Return or Reference ID, Created Date, Return Types, Fulfilment Centre, Associated Shipment, Tracking Number, Store Order ID, Returns Actions, and Product. Learn more.  

🇳🇱 New Courier in the Netherlands: Deutsche Post 

We’ve added Deutsche Post as a courier for Standard shipping for orders fulfilled in the Netherlands and shipping to destinations in the EU and UK.

🇨🇦🇲🇽 Section 321 Fulfilment from Canada and Mexico 

🇨🇦 Section 321 fulfilment from ShipBob’s fulfilment centres in Toronto is officially live and generally available!  Learn more about 321 from Canada. 

If you’re sending inventory from outside of the US to your US customers and have high-tariff category products, you can avoid costly US import duty and tariff costs with Section 321 fulfilment. ShipBob can help you eliminate duties and fulfil orders directly to US customers from our warehouses in Canada and/or Mexico.

Mexico: ShipBob’s location in Mexico will be generally available May 2024. 

Interested in Section 321 from Canada or Mexico? Reach out to your Merchant Success Manager or fill out the form here. 

⚙️ FBA Freight Automation 

ShipBob’s FBA Freight Automation lets you enter your FBA inventory transfer orders in your ShipBob dashboard, and it will automatically flow through to your Amazon Seller Central. FBA labels automatically flow into ShipBob, so we can print and apply the Amazon box and pallet ID labels for you. ShipBob also handles the freight booking and reserves dock times for you, along with reducing your freight costs by up to 30% compared to previous ShipBob rates. In turn, you get instant access to the signed BOL and photos of your staged pallets are available in your ShipBob dashboard at the bottom of the order’s page. Learn more in our Help Centre here.  

📖 New ShipBob API Guides for Developers 

We’ve released a new API Guides page on ShipBob’s Developer site to improve the developer experience in efficiently using ShipBob’s public APIs, providing clear instructions for common scenarios such as creating D2C and B2B orders, creating products, and retrieving tracking via API. Learn more. 

🔢 New EDI Transaction Types Now Supported 

We’ve released support for additional EDI transaction types for merchants using ShipBob to fulfil EDI retail distribution orders. Previously, ShipBob supported EDI 850 (purchase order) and 940 (ASN) transactions, and we now support both EDI 850 and EDI 940 purchase orders and EDI 856 and EDI 945 ASNs. For questions or to get started with the new EDI transaction types, reach out to your Merchant Success Manager or ShipBob’s Merchant Care team. 

📦Customise Ship-From Address for Third-Party Shipping Labels 

Currently, third-party shipping labels display ShipBob’s fulfilment centre address as the ship-from address. We’ve added the ability for merchants to customise the ship-from address for retailers that prefer to use the retail store address as the return address on third-party shipping labels. This enhancement will improve retailer compliance and provide greater convenience to customers by clearly indicating the address where they should send the product back in case of a return. For questions or to get started, reach out to your Merchant Success Manager or our Merchant Care team. 

🎟️ New Way to Create Support Tickets for More Streamlined Resolution   

Going forward, you can use this link to create support tickets. While emailing Support, calling ShipBob, or starting a live chat will continue to work, this new link will speed up resolution as you can specify a fulfilment centre and support category, and we can automatically route it to the right team on the front end. 

📦 Section 321 Fulfilment from Canada and Mexico 

We’re kicking off our early access program for Section 321 fulfilment from Canada this month and Mexico next month! If you’re sending inventory from outside of the US to your US customers and have high-tariff category products, you can avoid costly US import duty and tariff costs with Section 321 fulfilment. ShipBob can help you eliminate duties and fulfil orders directly to US customers from our warehouses in:  

🇨🇦 Canada: ShipBob’s fulfilment centre in Toronto will begin early access in March 2024 and general availability in April 2024.  

🇲🇽 Mexico: ShipBob’s location in Mexico will begin early access in April 2024 and general availability in May 2024. 

If you’re interested in early access, reach out to your MSM or fill out the form here. 

🆕 Sync Wholesale and B2B Orders via NetSuite 🌎 

We’ve updated ShipBob’s NetSuite integration to help you manage DTC and B2B orders with just one API connection that syncs orders via NetSuite for ShipBob to fulfil. With your ShipBob and NetSuite integration, your wholesale and B2B orders can now flow seamlessly to ShipBob, complete with a standard GS1 label and packing slip, making your fulfilment process smoother than ever. Learn more. 

🆕 Self-Service Packing Slip Customisation 🌎 

We have new self-service options to help you manage packing slips from one page in your ShipBob dashboard. You can now add your brand logo, exclude the order price from the packing slip, add a custom message to your packing slip without the help of ShipBob’s Merchant Care team, and disable packing slips from being printed for D2C orders (note: this can be disabled without affecting dropship or B2B orders). To update your preferences in ther ShipBob dashboard, go to Settings and then Customise Packing Slip. Learn more. 

🆕 Easier Rebalancing and Inventory Transfers Early Access 🇺🇸  

Last year, we built a new inventory transfer process to help brands rebalance existing inventory during Inventory Placement Program (IPP) implementation. Now, merchants transferring inventory within any of ShipBob’s US fulfilment network can get our new inventory transfer process for improved visibility on the Inventory Status page (so you don’t have to use B2B orders and WROs to transfer inventory from one site to another).  

Inventory will be accurately reported in the “Internal Transfer” status until it is stowed at its final destination. If you are interested in transferring inventory using this new flow, please reach out to your Merchant Success Manager or ShipBob’s Merchant Care team to have it enabled. Note: Starting in April 2024, you will be able to transfer inventory yourself (our team will be able to do in on your behalf until then). 

🆕 Custom Routing for Receiving Orders 

With ShipBob’s custom routing feature for receiving orders (available by request), you can specify the final US fulfilment centre destination for your inventory. During the WRO creation process, select the ShipBob hub location you are sending inventory to (you can choose any hub in the US) and the final ShipBob fulfilment centre where the products will be stored (choose from any ShipBob location in the US that you have access to today). Final destinations that are outside of the receiving hub’s region in the US will incur an additional fee. If you are interested in gaining access to this feature, please contact your Merchant Success Manager or ShipBob’s Merchant Care team. Learn more.  

🚚 Inventory Placement SKU Distribution Model Updates 
For merchants leveraging our Inventory Placement Program, we’ve updated our SKU distribution model to account for exception orders when calculating how much inventory to distribute during WRO creation. ShipBob predicts where out-of-stock orders will be fulfilled based on when inventory will arrive at one or multiple FCs. By predicting and adding buffer to WRO distributions, ShipBob’s distribution model ensures that inventory levels are ideally balanced once OOS orders are fulfilled.  

🛍️ Order Prefix & Suffix Sync for Shopify Orders
For merchants managing multiple Shopify storefronts or using third-party apps that leverage order prefix or suffix, we’ve updated our Shopify integration to make it easier for you to identify orders across platforms. We can now automatically sync the entire order number, including prefix and suffix, when orders are imported from Shopify. Contact Merchant Care to enable. Learn more. 

⚙️ Revamped My Profile and Company Profile Pages   
For ShipBob account admins, we have redesigned the My Profile and Company Profile pages in your ShipBob dashoard to provide a more user-friendly navigation experience and display the most important information. Learn more. 

📦 Royal Mail Large Letter Shipping   
For merchants shipping from any of ShipBob’s UK fulfilment centres, we’ve added Royal Mail’s Large Letter service to our available courier options. Popular with subscription brands and those with smaller parcel sizes (under 750g and 2.5cm parcel thickness), the new lower-cost alternative does not sacrifice quality or speed, with full tracking and a 48-hour delivery time across the UK.