Summer ‘24 Release
Introducing new features to help you delight your shoppers, expand your global reach, and cut costs while improving operations.
Sell Everywhere
Delight Shoppers
Nail the Customer Experience with New Customization Suite Offers
Early Access 🇺🇸
Did you know that 37% of shoppers say that it takes at least five purchases to consider themselves ‘loyal’ to a brand? That’s a high bar to reach, so how do you ensure your customers purchase from your brand again, especially with peak around the corner?
Introducing ShipBob’s new Customization Suite: four new gift note and marketing insert options that showcase your brand in an elevated way, ‘wow’ shoppers with personalized unboxing experiences, and empower them to keep coming back for more, for both themselves and the people they love most.
Request early AccessGive your customers faster, more reliable shipping.
Premium Gift Notes Early Access 🇺🇸
Allow your customers to add a special touch by sending a personalized message on branded 4×6 inch postcards with any gift order. Our Premium Gift Notes are printed on high-quality color card stock with handwritten font and your choice of background color and orientation, giving you the ability to elevate your brand and delight your shoppers at the same time.
Fully Customizable Premium Gift Notes Early Access 🇺🇸
Take the gifting experience to the next level by allowing your customers to send a personalized message on 8×6 foldable greeting cards with any gift order. We’ve partnered with UnDigital to get you direct access to their platform to fully customize card designs, fonts, and more. Plus, add a custom widget to your Shopify checkout so shoppers can choose the card that will make their gift truly unforgettable.
Standard Marketing Inserts Printed On-Demand Early Access 🇺🇸
Did you know that 44% of shoppers say that promotional offers received during unboxing an online order makes them more likely to shop with the same brand again?
When you enable Standard Marketing Inserts, you can upload a full-page 4×6 inch image designed by your team for maximum brand alignment and offer clarity. Rather than send your inserts in advance for us to store, we’ll print and pack the insert with each order at our fulfillment center(s) while your marketing campaign is running to encourage repeat purchases from a loyalty-boosting unboxing experience.
Fully Customizable Marketing Inserts Printed On-Demand Early Access 🇺🇸
Deliver a personalized unboxing experience, drive reorders, and unlock new growth opportunities with Fully Customizable Marketing Inserts. We’ve partnered with UnDigital to get you direct access to their platform to create personalized promotional marketing creatives on your choice of card stock that can be added with any order. Run unlimited targeted marketing campaigns concurrently, measure their efficacy, and watch your business grow.
Sell Everywhere
Go Global
Give your customers faster, more reliable shipping.
Unlock New Markets and Expand Your Global Reach with ShipBob DDP 🌎
ShipBob DDP has gone global, enabling you to ship orders DDP from any ShipBob location to 250+ destinations worldwide for a more transparent, reliable cross-border shopper experience that drives repeat purchases.
We’ve also expanded our integrations to offer you new ways to implement our elevated DDP solution, so you can choose the option that best fits your business needs no matter where you are on your global expansion journey.
Fulfill Orders to US Customers from Canada and Mexico via Section 321 🇨🇦🇲🇽
Tired of paying high import fees to fulfill your US orders? With ShipBob’s Section 321 solution, you can store your high-duty products in our Toronto, Canada and/or Tijuana, Mexico warehouses and bypass those costly import fees for eligible orders. We will automatically route Section 321 orders to the optimal ShipBob location, generate compliant eManifests for seamless customs clearance, and ensure orders get to your customers efficiently.
save on US import Duties
Save on Inbound Parcel-Sized Freight to ShipBob UK & EU Sites via UPS 🇬🇧🇪🇺
Looking to save money on sending parcel-sized freight to a ShipBob warehouse in Europe? We partnered with UPS to offer a quick, easy, and competitively priced solution.
Fill in the details in our ShipBob UPS portal, arrange a pickup or dropoff, and have your parcels automatically shipped via DDP to the ShipBob site of your choosing in the UK or EU.
ShipBob’s Global Locations
Ship delivered duty unpaid (DDU) and delivered duty paid (DDP) to 250+ destinations from any ShipBob location in the US, UK, EU, Australia, and/or Canada.
🇬🇧 United Kingdom
📍 Birmingham, Manchester, and 🆕 location coming soon!
🆕 Extended outbound fulfillment SLAs for orders imported into ShipBob until 6pm local time!
🆕 New domestic carrier: Royal Mail Large Letter 24
🆕 New international carriers: Royal Mail International and DPD International
🇪🇺 European Union
📍 Poland and the Netherlands
🆕 New carrier for Netherlands: Deutsche Post
🇦🇺 Australia
📍 Melbourne and Sydney
🇨🇦 Canada
📍Toronto and Vancouver
🇺🇸 United States
📍 50+ across multiple regions
🆕 New ShipBob Logistics sort centers in the West and Northeast regions (more below!)
🇲🇽 Mexico
📍Tijuana
Sell Everywhere
Sell Everywhere
Fulfill TikTok Shop Orders 🇺🇸 🇬🇧
As your go-to TikTok fulfillment partner, we help hundreds of brands across the US and UK fulfill TikTok Shop orders through Seller Shipping or Fulfilled by Merchant (FBM). Manage all your orders from a single inventory pool in your ShipBob dashboard, take advantage of ShipBob’s competitive rates, delight TikTok customers with custom packaging and marketing inserts, and own the customer data to advertise outside of the TikTok platform, all while providing a best-in-class delivery experience, from discovery to doorstep.
Fulfill TikTok Shop Orders
One-Stop Logistics Shop with ShipBob Freight 🌎
Save time, cut costs, and scale your business faster when you use ShipBob Freight for inbound and outbound B2B shipments.
Up until now, merchants who used ShipBob Freight in the US and Canada save on freight costs (we will match or beat any freight quote), reduce time spent on transit and coordination with all appointments booked for them, and simplify vendor management with ShipBob’s all-in-one logistics solution.
Now, we’re expanding ShipBob Freight to the UK, EU, and Australia for manual B2B and manual FBA Prep orders. Our global solution offers next-day pickup and rates lower than the industry standard.
Get Started with ShipBob FreightSell Everywhere
Optimize Your Supply Chain
Unlock Faster, More Reliable Delivery via Sortation Centers 🇺🇸
As part of our commitment to provide you and your shoppers with faster, more reliable shipping, we’re launching new ShipBob sort centers in the US. Our West sort center in Southern California is already up and running, our Northeast sort center goes live end of August, and our Southwest and Midwest sortation hubs are both set to go live in early October 2024. The technology and network enhancements associated with these sort centers enable ShipBob to move your inventory quickly and more efficiently from hub, to last-mile, to your customer’s doorstep without errors.
Save Money and Reduce Transit Times with Inventory Placement 🇺🇸
ShipBob’s Inventory Placement Program (IPP) is your ‘easy’ button to saving money on shipping costs, reducing operations workload, cutting time in transit, and thriving during peak. Automate distributing and balancing your inventory based on your unique customer mix and order history, using a time-series forecasting model to address seasonality and prepare for peak. Customize your distribution plans and edit inventory quantities directly in your dashboard or upload your own distribution plan for easy bulk updates. Plus, smart replenishment recommendations coming soon, helping you know when, where, and how much inventory to replenish to keep your operations running smoothly.
Get Started with IPPGive your customers faster, more reliable shipping.
New Orders Page for Easier Filtering, Enhanced Order Data Visibility, & Faster Exception Resolution 🌎
We heard your feedback on the Orders page and are making massive improvements soon, including:
- 🎨 Improved user interface and a side panel to drill into order details from a single view
- ➕ Expanded filtering options so you can quickly find the exact information you need
- 🤝 Added visibility for resolving orders that are on hold or in exception, with item-level details and resolution suggestions
- ✍️ Nesting all shipments under a single master order, making it easier to identify split order details
New report repository to easily access performance insights 🌎
We’re improving our reports repository to provide you with more accurate and easily accessible data at your fingertips. Access new reports like Inventory Velocity and Shipping Cost and Speed from the Analytics page in your dashboard to help you make more informed, data-driven decisions. Stay tuned for even more reports launching in the fall!
Enable Direct Debit Payments 🌎
We’re committed to supporting your continued growth, and part of that is making your payment processes as seamless as possible. Over the next two months, we’re adding more payment method flexibility, allowing merchants to pay via direct debit in their local currency. We’ll start by enabling BACS for our UK merchants, followed by SEPA for EU merchants, and finally BECS for Australian merchants.
Search products by SKU to create receiving orders faster 🌎
Now you can search by store SKU in addition to product ID, inventory ID, and product name to quickly find what you need when creating a warehouse receiving order, with more improvements designed to further streamline getting your inventory to a ShipBob fulfillment center.
Automate lost order credits for Shopify & WooCommerce orders 🌎
Merchants with Shopify and WooCommerce stores can handle lost order claims in one-click – no more ticket queues or waiting around. Submit a claim directly from your ShipBob dashboard and we’ll automatically perform an eligibility check. If everything’s in order, expect your credit within a minute!
Improved Billing & Invoice Experience 🌎
We’re rolling out improvements to invoices, credits, and refunds to provide merchants with improved accuracy and transparency.
Search, filter, and download invoices 🌎 We launched new invoice filtering and downloading capabilities to give you full visibility into all ShipBob charges in one easy-to-download file with up to 600k line items.
View order-level credits and receive transaction-level refunds 🌎 You can now view credits and claims tied to each order, giving you a clearer picture of your revenue and costs. Plus, for refunds, we’ll break down which charges were refunded from individual transactions, not just invoices.
Sell Everywhere
Connect & Build Anything
Multi-Factor Authentication for Added Security 🌏
We take your feedback seriously and are dedicated to keeping your data safe and secure. Starting in September, you’ll be able to enhance your account security and protect your ShipBob dashboard data with multi-factor authentication at login at the user and/or company level. This optional but recommended feature strengthens your account by making it harder for unauthorized users to gain access, even if passwords are compromised, reducing the risk of phishing by requiring a second authentication factor for login access.
People Said…
Delight Shoppers
Our branding is really important to us, so we wanted to convey that during unboxing. ShipBob has done such a great job at customizing our orders the way we envisioned. So much so that now almost all our influencer orders go through ShipBob. Cowboy Colostrum is a luxury brand and ShipBob helps us maintain our brand aesthetic.
Jessy Shenfeld, Co-Founder & CEO of Cowboy Colostrum
Go Global
We utilize several of ShipBob’s US fulfillment centers, as well as their warehouses in Canada, the UK, Poland, and Australia. Right now, I’m at the point where I’m not going to expand into any country unless ShipBob is there, because our business is so spoiled with the data we get from them.
Mithu Kuna, Founder & CEO of Baby Doppler
Sell Everywhere
When we first joined ShipBob we were mostly doing DTC, but now we’ve built up a robust B2B business. Today, CLEARSTEM is in Neiman Marcus, all 10 Erewhon locations, and we ship to spas, resorts, and estheticians. The ShipBob and Shopify Wholesale connection has allowed us to scale this part of our business to thousands of clinics without having to spend excess time managing it.
Kayleigh Christina, Co-Founder & CMO of CLEARSTEM
Optimize Your Supply Chain
ShipBob’s Inventory Placement Program lets us send all our inventory to a single hub and use ShipBob’s algorithms to calculate and automate ideal regional distribution from there. We can trust ShipBob to get it right, which is a huge time-saver.
Jessica Cedarleaf, VP of Operations at Tonies
Connect & Build Anything
There are so many things about ShipBob that make fulfillment simple for us. The integration with Shopify is seamless to set up and works really well. And the fact that you can go into the ShipBob dashboard and see what’s going on in real time is great.
Steven Weinstock, Co-Founder of Pick Up Bricks
Request more information
about the latest features
and products!
Enter your details below and we’ll be in touch.
A fulfillment expert will get back to you shortly. Privacy Policy
