3PL Distribution Guide

With so many operational activities to oversee, it’s not always viable for ecommerce businesses to handle everything in-house. In these cases, brands often outsource to a third-party logistics service provider, or 3PL.

But selecting the right 3PL for your brand can be a complicated task, as there are many different elements to consider. In particular, ecommerce companies should always evaluate a 3PL candidate’s distribution network — that is, the number and locations of 3PL warehouses and/or fulfilment centres that the 3PL runs.

The size and reach of a 3PL’s distribution network is more important for an ecommerce business than one might think, as it directly impacts your business’s shipping costs, 2-day capabilities, and scalability in the future.

So to position your business for growth, it is absolutely critical to find a 3PL partner with a distribution network that fits your vision and enables your brand to reach its goals.

In this article, you’ll learn what 3PL distribution is, why it’s important to partner with a 3PL that has a distributed network of warehouses, and how ShipBob’s fulfilment centre network helps DTC businesses grow.

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What is 3PL distribution?

3PL distribution refers to when an ecommerce business outsources distribution (that is, the processing, fulfilment, and shipping of orders) to a third-party logistics company.

In 3PL distribution, your 3PL partner handles all logistics services involved in distribution, including:

A 3PL may perform these functions for an ecommerce company in just one warehouse or fulfilment centre, or may utilise multiple fulfilment centres in different locations.

What role do fulfilment centres play in logistics?

Fulfilment centres are facilities where ecommerce businesses store their inventory and prepare orders to be shipped to end customers.

Typically, fulfilment centres receive inventory directly from an ecommerce business’s manufacturer or supplier, and then store that inventory within the facility. Once an order is placed, that order is prepared in the fulfilment centre — meaning the purchased SKUs are picked and packed in a box — and set aside to be shipped out later (usually through last-mile shippers such as UPS, FedEx, and USPS).

In this model, ecommerce brands get the best of both worlds: while they are not responsible for the facility’s rent, maintenance, or labour costs, they get access to warehouse space for their inventory and can completely outsource time-consuming distribution processes such as receiving, stowing, picking, packing, and shipping processes.

How 3PLs with distributed warehouses are facilitating DTC growth

While some third-party logistics companies operate using a single fulfilment centre, more established 3PLs will have a network of fulfilment centres in various locations across a country, or even internationally.

For ecommerce companies, partnering with a 3PL that has an extensive distribution and fulfilment network can serve as a major competitive advantage. Here are just a few of the benefits that ecommerce businesses can expect from working with a 3PL with a sizable distribution network.

Offer fast shipping to meet customer expectations

Thanks to retail giants like Amazon, customers have come to expect lightning-fast shipping for their orders, with 67% of consumers expecting 2-day delivery. 3PLs with a broad network of distribution centres enable smaller DTC brands to meet this expectation by optimising the physical distribution of products.

With multiple fulfilment centres at their disposal, the right 3PL can store portions of your inventory in different locations. This way, when an order comes in, it can be processed, fulfilled, and shipped from the fulfilment centre closest in proximity to the final delivery location.

This greatly shortens the average transit distance, which results in significantly faster deliveries that increase customer satisfaction.

“For us, changing from a 3 week lead time to 3 days through ShipBob is what drove our sales. Even now, one of the primary reviews we get on Etsy is, ‘My order arrived really quickly!’ Having the stock locally in the US means that lead times and shipping times are minimal, and that you’ll get higher conversion rates because you’re offering better lead times.”

John Greenhalgh, Co-Founder of A Year of Dates

Reach international audiences without the headache

For DTC brands that want to expand internationally, global shipping can be extremely complicated and time-consuming, as you have to consider import laws and customs procedures.

It can also be extremely expensive, as international orders are subjected to import duties, taxes, and fees that can balloon shipping costs, discourage buyers, and cut into your profits or bottom line.

3PLs with international warehouses help alleviate these burdens by allowing you to store inventory within the country you’re shipping to. This drastically reduces the distance orders must travel, meaning that orders arrive more quickly and cost less to ship.

Additionally, because your inventory is stored locally and never leaves the country, your brand can bypass many import duties and customs fees that you would otherwise be forced to absorb or pass on to the customer.

“Canada is our biggest market outside of the US. We were shipping from our Chicago area warehouse to Canada for a long time. We were missing out on revenue by taking on import fees and taxes. We wanted to outsource fulfilment there to reclaim some of that. We also wanted to help improve customer satisfaction by speeding up their order delivery time and avoiding those frustrating customs hold-ups.

Being in ShipBob’s Canadian fulfilment centre has been great for us.” 

– Adam LaGesse, Global Warehousing Director at Spikeball 

Distribute inventory more tactically

When you have access to a solid network of fulfilment centres, you have the freedom to distribute your inventory between multiple locations.

By distributing inventory strategically, you can better manage inventory holding costsallocate product to best meet customer demand regionally, and protect your business from inventory loss in the event of unforeseen disasters.

Some 3PL services include software and analytics tools to help you distribute inventory. ShipBob, for example, has built-in analytics to provide you with the historical sales data to help you understand where your current customers are buying from, and which distribution centres see higher inventory turnover rates than most.

Based on this data, our tool calculates your ideal inventory distribution proportions, so that you know precisely how much inventory to store at each fulfilment centre to minimise shipping time, maximise cost savings, and prevent stockouts.

Consolidate your fulfilment to a single 3PL

To expand into new regions, some ecommerce businesses choose to partner with several different 3PLs in different areas, each of which operates a single fulfilment centre.

However, this approach is almost always more trouble than it is worth; not only does it require a business owner to constantly check in with different stakeholders, but each 3PL’s idiosyncratic warehousing SOPs can easily lead to inconsistent customer experiences and pointless inefficiencies.

Working with one 3PL that runs multiple fulfilment centres eliminates this hassle. With the right partner, you gain all the benefits of a broad distribution network without complicating communication or juggling dozens of platforms — and with one standard set of procedures for ecommerce fulfilment, orders are fulfilled uniformly every time.

How ShipBob helped TB12 grow with their distributed 3PL network

In 2018, TB12 — a growing health, wellness, and fitness brand that sells supplements, protein power, and other products that promote performance enhancement — knew the time had come to scale.

With customers all over the US, they partnered with ShipBob to expand beyond the Northeast while simultaneously improving delivery times.

ShipBob offers a robust distribution network, with dozens of fulfilment centres across the country and abroad. By distributing their inventory between various ShipBob fulfilment centres, TB12 achieved 2-day shipping on their orders and reduced shipping costs significantly, enabling them to offer free shipping once a certain purchasing threshold is hit to increase AOV and conversions.

“As we started to hit that first inflection point of growth, it became apparent we needed to look for a 3PL that could help us expand geographically in the US and also drive down shipping costs and expenses. Since switching to ShipBob from our previous 3PL, our fulfilment cost on comparable orders went down by 25%.”

Michael Peters, VP of E-Commerce Operations at TB12

But distributing inventory with ShipBob did not make TB12’s inventory management or fulfilment more complicated — in fact, it got easier. Because all of ShipBob’s fulfilment centres operate under the same vetted warehouse management system (WMS), TB12’s inventory was stored and received uniformly across locations, and orders were fulfilled accurately and efficiently.

With ShipBob keeping their logistics operations and distribution organised, TB12 has grown over 75% since 2019, and continues to innovate new ways to promote the health of their customers.

“We grew our ecommerce business by around 75% last year. The ability to execute as well as we did was due to ShipBob’s team and facility in Pennsylvania.”

Michael Peters, VP of E-Commerce Operations at TB12

Getting started with ShipBob is easy

With a global network of fulfilment centres, ShipBob makes it simple to optimally distribute your inventory across multiple locations, save on shipping costs, and achieve 2-day delivery.

ShipBob’s distribution network includes dozens of fulfilment centres across the US, Europe, and Australia, making both regional and international expansion simple and cost-effective for smaller DTC brands.

Using our analytics, merchants can calculate their ideal inventory distribution to better meet customer demand while avoiding stockouts, backorders, and deadstock.

Powered by best-in-class fulfilment technology, ShipBob also provides full visibility in operations throughout the entire distribution network. From one dashboard, merchants can check real-time inventory levels, track orders through the supply chain, manage warehouse operations, and more — all while ShipBob’s trained experts handle order processing, fulfilment, and shipping for you.

To further optimise your 3PL experience, ShipBob also tracks critical metrics such as inventory turnoverorder accuracy, and time in transit, and on-time percentage at every location you utilise.

With this data, you can identify opportunities for improvement and optimise supply chain management for success at every location you utilise.

3PL partner FAQs

How does a 3PL work?

3PL companies work with DTC brands and ecommerce businesses to take over the execution of various logistics operations, such as inventory management, order fulfilment, and shipping. 3PLs receive finished goods directly from an ecommerce brand’s manufacturer or supplier, store them in one or multiple fulfilment centres before picking, packing, and shipping orders as they come in.

What is the difference between a 3PL and a 4PL?

Third-party logistics services involve outsourcing the distribution and logistics of your business to a 3PL company, while letting you retain oversight of the entire supply chain. On the other hand, fourth-party logistics services involve outsourcing not just the distribution and logistics management, but also the management and organisation of your entire supply chain.

Do 3PL companies use multiple fulfilment/distribution centres?

Not all 3PL providers utilise multiple fulfilment or distribution centres. However, 3PLs that do have a broad fulfilment centre network (like ShipBob) allow merchants to split inventory between multiple fulfilment centres to improve shipping speed and efficiency while keeping costs low.

Does ShipBob have a distributed network of fulfilment centres?

ShipBob has dozens of fulfilment centres distributed across many countries and continents to support local, regional, and international fulfilment.

Where are ShipBob’s fulfilment centres located?

ShipBob has multiple domestic fulfilment centres in the Midwest, Northeast, Pacific Northwest, Southeast, Southwest, and West Coast of the US. It also maintains fulfilment centres in international locations including Canada, Poland, Australia, and the UK.