If someone is going to treat your products like their own, that’s the most you can hope for in a fulfillment partner. ShipBob does exactly that. The customer experience and brand consistency is really important to us, so to receive that level of support from ShipBob means so much to us. Because we don’t operate our own warehouse, we need to trust a 3PL team that is going to be invested in delivering our products to the best of their ability.

ShipBob is a drastic difference from our last 3PL. They listen and quickly get their customers’ needs live in their software. It feels like a really honest and fruitful relationship. I log on to our ShipBob account and see everything in one place, no matter if I’m looking at our facility in Kankakee, IL, or the ShipBob fulfillment centers in Canada or Europe. I didn’t have to learn different platforms or deal with support representatives at different companies.

Not all fulfillment companies are created equal. Before we partnered with ShipBob, we worked with a 3PL. When we went viral in 2016 and suddenly had thousands of additional orders to fill, we knew we had to outsource to a different 3PL that could give us the attention we needed, regardless of our size. We moved to ShipBob, and have received dedicated support ever since! We know that the next time we go viral, we will always be ready.

In my experience, ShipBob is a lot more clear and transparent about what customers can expect compared to the other 3PL we used. ShipBob’s analytics dashboard is quite helpful and straightforward. It’s really helpful to have that level of visibility so we don’t have to constantly email back and forth, asking when things will be completed. It saves a lot of time and helps set expectations appropriately.

The deciding factor that sold us on ShipBob was price. International fulfillment can be incredibly expensive, but ShipBob was cheaper than our old provider. ShipBob’s software was also much easier to use than our previous provider’s, and gave us a better picture of what was going on with our orders. Even from overseas, it gave us the visibility and control we would expect from a provider in our backyard.

We’re partnering with ShipBob for every aspect of our shipping, fulfillment, and storage, and we’re relying on them to continue to come up with better technology and solutions, figuring out ways to improve not only the service levels for us, but also cut down on costs. That way, we can leave logistics to ShipBob and keep focusing on what’s most important to use: serving our customers.