📍 TrackBob (Branded Tracking Page) Controlled Release is Live! 

Following a successful beta, we’ve officially begun the controlled release of TrackBob, our new branded tracking page, that lets merchants customize the post-purchase expeirence with their own brand elements. TrackBob helps brands extend their identity beyond checkout and keep customers engaged through delivery. It’s available now for qualified merchants shipping US domestic Shopify and ShipStation orders. Learn more.  

🍁 Fall ’25 Product Release

Our Fall ’25 Product Release is happening Thursday, October 16th, 2025, at 1pm CDT, hosted by ShipBob CEO, Dhruv Saxena and Chief Supply Chain Officer, Melissa Nick. RSVP now to secure your spot and learn about all the new features, how to chaos-proof fulfillment operations, and prepare for Peak 2025 and beyond. Can’t make it October 16th? RSVP anyway and we’ll email you the recording. Click here to save your spot.

🧾 Billing APIs

Retrieve and search billing invoices, transactions, and fee details directly through ShipBob’s API. Developers can now access invoice lists, transaction history by invoice, run transaction queries with filters (date range, type, reference IDs), and view all available fee types for easier reconciliation and reporting. Learn more.

📍 TrackBob (Branded Tracking Page) Beta is Here!

Earlier this month we launched the beta program for TrackBob, our new branded tracking page that lets merchants customize the post-purchase experience with their own brand elements. This is a great way to extend the brand beyond checkout and keep customers engaged even longer. Controlled Release will begin later this month – stay tuned for how to access it. Learn more.

🔁 Returns Webhooks

We’re continuing to update our returns webhooks for ShipBob’s developer APIs to make it easier for merchants to work with third-party returns partners like Loop or Recharge or a returns 3PL while still accessing the same data they see in the ShipBob dashboard. These webhooks provide real-time updates, create a more seamless way to manage returns, and are perfect for brands with complex returns workflows. Learn more.

📆 New Returns Filter: Completed Date

We’ve added new query parameters to our developer returns APIs and the merchant dashboard so merchants can easily filter and view returns by completed date range. This makes it faster to find the information needed to refund customers, issue replacements, or take other actions and gives merchants more control over their post-purchase workflows. Learn more.

🇬🇧 Increased Capacity at our Manchester, UK Location

We’ve added 50% more fulfillment square footage space to our Manchester, UK fulfillment center, giving merchants even more room to scale their inventory and reach customers across the UK and Europe. Learn more.

📦 New UK Ship Option: Evri ParcelShop & Locker Delivery

Give your UK customers more flexible delivery options at checkout with the option to pick up orders from 2,000+ Evri ParcelShops and 24/7 lockers across the UK while making delivery more convenient and secure, especially in high-density areas. This ship option will be integrated directly into your Shopify checkout and will only appear if the order meets Evri’s size and weight requirements. Available by request. Learn more.

🇬🇧UK Order Cutoffs Extended to 8pm (from 6pm)

We’re extending the DTC order cutoff from 6pm to 8pm local time at all UK fulfillment centers, giving your customers more time to place orders and still receive same-day fulfillment. This update applies to all carriers and is already live in Manchester and Wellesbourne, with Birmingham going live by August 16. Learn more.

🏬 New Ability to Specify Fulfillment Center for Retail EDI Orders

US merchants using SPS Commerce can now choose which ShipBob fulfillment center should fulfill each purchase order (PO), offering more control over order routing. If no location is specified, ShipBob will default to the optimal site with available inventory. To enable this, reach out to your SPS Commerce contact. Learn more.

📅 WRO Status History Dates via Developer API

Now available through ShipBob’s Developer API, WRO Status History Dates provide full timelines of receiving milestones, making inventory reconciliation easier and reducing manual work by improving system synchronization. Learn more.

🧰 Webhooks Control Panel

ShipBob now offers a powerful webhook engine with built-in management from the merchant dashboard. View delivery success rates, test or replay events, and access detailed payloads for faster troubleshooting. Learn more.

⚙️ Klaviyo App Upgrade

Klaviyo has released an API upgrade to improve integration, security, and user experience. To access the latest version, uninstall and reinstall the Klaviyo app from your ShipBob dashboard. Follow the steps in our Help Center to reconnect your account. Learn more.

✅ Support for Products with Multiple Barcodes

Starting next week, we will support products with multiple barcodes, improving accuracy and efficiency across every stage of fulfillment, especially for complex or high-SKU catalogs. By making barcode scanning a reliable checkpoint at receiving, picking, shipping, and more, we can prevent errors and order exceptions, while enabling faster, more consistent fulfillment. Learn more.

🛠️ Orders Page Improvements

Later this month, the updated Orders page will become the default view in your dashboard, offering a more streamlined and customizable experience to help you find the information you need at a glance.

Prefer the previous layout? For a limited time, you can still access the legacy Orders page by clicking the three dots in the top-left corner next to the “Add Order” drop down button and selecting “Take me to the legacy orders page”. Learn more.

🔄 Self-serve Account Switching

Managing multiple ShipBob accounts across brands or regions just got easier. With this new feature, you can switch between linked accounts using a single login, allowing you to enable and manage account access directly from the ShipBob dashboard, maintain consistent viewing permissions, and simplify daily operations with a user-friendly interface. Learn more.

🛒 CartBob for Shopify Merchants Using Middleware

If your Shopify store is integrated with ShipBob via a middleware platform (e.g., NetSuite, ShipStation, or the ShipBob API), you can now use CartBob, a ShipBob-powered Shopify app that displays estimated shipping rates at checkout.

CartBob calculates rates based on factors like order weight, dimensions, destination, and service level to help you show more accurate shipping costs to your customers, reflecting the all-in fulfillment cost from ShipBob. Learn more.

🚛 Zone Skipping & TrackBob, a New ShipBob Tracking Experience 

We’ve launched zone skipping for eligible US domestic orders that flow through ShipBob’s middle-mile network. Orders headed to the same region are consolidated and skip intermediate zones for faster, more reliable delivery with less risk of damage. With ShipBob owning more of the order journey, zone-skipped orders come with TrackBob, an enhanced tracking page offering deeper visibility and additional order statuses for you and your customers. Learn more. 

🌎 Passport DDP Integration  

ShipBob’s integration with Passport for Delivered Duties Paid (DDP) shipping allows you to localize pricing, streamline returns, and access built-in support for tax, duty, and VAT compliance to convert more global shoppers. This is available now for international orders fulfilled from any ShipBob warehouse in the US. Learn more. 

🛍️ Macy’s Marketplace Integration Now Available in the ShipBob App Store 

Connect Macy’s Marketplace with ShipBob to streamline operations through automated syncing of products, inventory, orders, tracking, and returns. This integration ensures accurate product availability, timely order fulfillment, real-time shipment updates, and a smoother returns process, all powered by seamless data exchange between Macy’s (via Mirakl) and ShipBob. Learn more.  

📦 Bulk Multi-Box Package Selection & Parameters 

The new Bulk Multi-Box Package Selection feature automatically assigns the most suitable pre-selected packaging for large or complex D2C orders at the time of order ingestion. You can now set a max weight per package, max number of packages, smallest packaging sizes, and custom packaging requirements for larger orders. This minimizes overpacking and waste while providing earlier visibility into shipping costs to support better forecasting and decision-making. To enable this feature, please use the chat feature in your dashboard or create a case for our Merchant Care team. 

💻 Improved Developer Portal 

We have updated our developer portal to deliver a more intuitive and user-friendly experience, featuring enhanced search across all content, an interactive “Try It” API explorer, and real-time feedback collection. Learn more. 

🧑‍💻 Updated Inventory & Product APIs  

We’ve updated our Inventory and Product APIs to make integrations more efficient and streamlined. Our enhanced Inventory API is 25% faster than before and includes focused endpoints like /inventory-levels for quick access to key data points across all fulfillment centers. Plus, our upgraded Products API now matches the ShipBob merchant dashboard UI, with new fields like bundles and variants, product migration, and more. Learn more. ard. Please note that only full order cancellations are supported, and cancellations will not be processed for orders that have already been picked and packed. Learn more. 

🛠️ Orders Page Improvements 

We’ve updated our Orders page UI, making it easier to customize and collect the information you need in a single view: 

• Improved filter organization: New filters include store name, lot date and lot number, ship option, and retailer PO number. 

• Better visibility and usability: Customize columns, toggle between a view of orders or shipments, and drill into shipment-level details from either view. 

• Omnichannel order management: See B2C and B2B order details in a unified view, access order-level details without opening a new window, and learn how orders were split into shipments for fulfillment. 

• Faster resolution for orders that require action: Click on any “Action Required” statuses to instantly see more info like the root cause of the issue at the item level. 

• Upgraded order export: Download a full Excel worksheet of order info with the ability to leverage new fields, including order tags, ship option, tracking URL, store name, and store shipping method. 

Currently both the legacy Orders page and the improved page are available, with plans to sunset the legacy page in the upcoming months. Learn more. 

🛍️ Order Cancellations Directly in Shopify 

Request fulfillment cancellations directly from Shopify without having to navigate to your ShipBob dashboard. Please note that only full order cancellations are supported, and cancellations will not be processed for orders that have already been picked and packed. Learn more. 

SHEIN Integration Now Available in the ShipBob App Store 

Brands selling on SHEIN Marketplace can now seamlessly integrate their account with ShipBob to sync products, orders, and inventory, and receive tracking updates. Connect the integration in the ShipBob App Store. 

📊 New Reports: Billing Summary, Business Performance Report, & IPP Replenishment Recommendations Report 

We redesigned the Analytics tab and added new reports to the ShipBob dashboard to make it easier to get the advanced insights needed to make strategic business decisions.  

• Billing Summary Report: Access a view of fees across all categories, allowing you to review your aggregated invoiced transactions, see where you are spending money with ShipBob, and track this spend over time. Learn more. 

• Business Performance Report: Gain a comprehensive view of business performance across costs, orders, and inventory. With this, you can review consolidated business information related to costs, orders, inventory with historical time period comparisons to monitor and improve your business. Learn more. 

• IPP Replenishment Recommendations Report (only available for merchants using IPP): Powered by your order data and demand forecasting models, this report provides the insights required to maintain optimal inventory levels and avoid stockouts.  Learn more. 

👩‍💻 Self-Serve App Creation & Publishing 

Build and publish multi-user apps and integrations directly through the ShipBob dashboard. Once your app or integration is complete, you can easily submit it for review. Upon approval, your app will be published in the ShipBob App Store, making it available to ShipBob merchants worldwide. Learn more. 

🏦 ShipBob Capital 

ShipBob has partnered with J.P. Morgan-backed Slope to give our merchants access to a flexible line of credit to help you scale faster. To apply in under 5 minutes: navigate to the “Finances” section of your ShipBob dashboard, go to “ShipBob Capital,” and click on “Apply.” Learn more. 

🛍️ Temu Integration 

With our latest integration, you can now connect Temu to ShipBob for automatic order syncing and tracking updates upon order fulfillment, making it easier than ever to manage and scale your business. Learn more. 

🌎 Open Border Integration  

As 36% of brands plan to expand internationally in 2025, our enhanced DDP shipping integrations help merchants scale globally with confidence and access more ways to elevate their international shipping experience. With our new Open Border integration, brands can offer hyper-localized shopping experiences, transparent checkouts, and streamlined international returns, to boost conversion rates and keep customers coming back. Learn more. 

📊 Daasity Integration  

Our new integration with Daasity enables you to automatically incorporate shipping and fulfillment costs into financial reports and analytics. Consolidated reporting will help your team identify trends and make smarter, data-driven business decisions without manual number crunching. Learn more. 

🎨 New Marketing Insert & Gift Note Options Printed On-Demand 

Enhance your customers’ unboxing experience with our new gift note and marketing insert options. 

• Premium Gift Notes lets you create a 4×6-inch postcard-style template that showcases your brand. Your customers can include a personal note at checkout and the gift note will be printed and packed with the order, making gifting your products effortless. 

• Standard Marketing Inserts give you the flexibility to run impactful printed marketing campaigns. Simply upload your 4×6-inch insert design to your ShipBob dashboard, and we’ll print and include it at the time of packing. You can update your designs as often as needed and easily disable the feature once your campaign ends. 

These new options make it easier than ever to connect with your customers and leave a lasting impression. Learn more. 

🧾 Line-Item Pricing on Packing Slips 

You can now enable SKU-level pricing on packing slips for your shipments. This new feature is designed to enhance the customer experience by providing detailed, itemized pricing information for each product within their order. Learn more. 

🔁 Inventory Sync at the SKU Level for Your Store
You can now enable inventory sync at the product level for all Shopify, Amazon, and BigCommerce stores. This gives you greater flexibility and smoother management of flash sales and product drops, allowing you to continue selling without stock limits getting in the way, even as your inventory is in route to ShipBob’s fulfillment centers. Learn how to enable for Shopify, Amazon, and BigCommerce. 

🔗 Easily Manage Multiple Linked Accounts 

Save time and manage fulfillment more efficiently by linking your multiple ShipBob accounts in a primary and subaccount structure. Primary account users can seamlessly switch between linked accounts from the ShipBob dashboard using a single login while enjoying a user-friendly interface that streamlines day-to-day operations. If you’re interested, please reach out to your MSM or create a case for Merchant Care. 

📊 New Reports: Warehouse Storage Cost & Inventory Snapshot 

We redesigned the Analytics tab in your ShipBob dashboard to make it easier to get the advanced insights needed to make strategic business decisions in just a few clicks. In addition to the recent Inventory Velocity and Shipping Cost and Speed reports, we’ve added 2 additional reports related to inventory management and associated costs:  

• The Inventory Snapshot Report provides a historical view of your inventory levels, allowing you to see changes aggregated by day and fulfillment center. With full visibility into inventory fluctuations over time, you get the granularity you need for auditing. Learn more. 
• The Warehouse Storage Fees Report offers a detailed breakdown of storage costs, enabling you to see how your inventory storage is being charged across different warehouse locations, storage location types, and items. Learn more. 

🔐 Multi-Factor Authentication (MFA) for Enhanced Security 

You can now enable MFA to strengthen the security of your ShipBob account at the point of login by requiring a second authentication factor for access to protect against situations where passwords are compromised and phishing. This optional but recommended feature can be enabled at the user or company level, with users having the choice to use an authenticator app or to authenticate via email. Learn more. 

☎️ On-Site Support (OSS) Live in the US 

ShipBob has you covered with a boots-on-the-ground, direct line to our fulfillment centers when you need it. We have operation support managers at the majority of our US locations, who are just a phone call away, and have a 4-hour response time target for urgent issues. To access OSS live, contact your Merchant Success Manager or use this link to create a support ticket. 

🌎 New Integration with Shopify Managed Markets 

ShipBob is now Shopify Managed Markets certified! As a result, we’ve expanded our DDP shipping integrations to offer you more ways to elevate international shipping. Merchants with a Shopify store can confidently scale globally using ShipBob’s DDP solution via Managed Markets. This allows brands to manage multiple markets from a single dashboard and provide hyper-localized shopping experiences that delight shoppers and boost international conversion rates (by an average of 40% in one year). Learn more. 

🔎 SKU + Product ID Search Functionality for WRO & Kitting Requests 

We heard your feedback and implemented new ways to speed up creating both warehouse receiving and kitting orders. You can now search for products by SKU or product ID when creating these orders in your ShipBob dashboard. We’ve also grouped the display of product names and SKUs to make it simple to distinguish products with similar names or variations with different product IDs. 

🏦 Direct Debit Payments from Bank Accounts in the UK, EU, & Australia 

We’ve added payment method flexibility for merchants that wish to pay from their bank account in their home country. Now, UK-based merchants can pay via BACS, EU-based merchants can pay via SEPA, and Australian merchants can pay via BECS, all using direct debit in their local currency. Learn more. 

🆕 Improved ShipBob WMS Experience for Batch Management in ToolBob  

ShipBob WMS merchants can leverage a more efficient and accessible batch management experience. ToolBob users can now effortlessly search for batch IDs within a single tab, eliminating the need to search across multiple tabs to find the correct status. We’ve also expanded search capabilities (with all status points now searchable without restrictions) and extended the time limit for batch searches up to two years. 

📦  ShipBob Freight for Inbound & Outbound B2B Shipments 

Save time, cut costs, and scale your business faster when you use ShipBob Freight to move your inventory. We can pick up from any port or factory and deliver to a ShipBob location, and send your orders from any ShipBob location to your retail partner’s distribution center or any Amazon fulfillment center. Learn more in our Help Center or submit a freight quote request.  

🎄 2024 Holiday Peak Surcharges 

USPS announced that they will be implementing peak surcharges for the 2024 holiday season. For USPS-specific ship options like Ground Advantage, these surcharges will be directly passed on to you and be in effect from October 6, 2024, through January 19, 2025. For ship options that use multiple carriers including USPS, we will share those final peak surcharge amounts once we hear from other carriers. View all current peak surcharges so far here. 

📰 Dashboard Announcement Changes 

We know how important it is to stay informed of major announcements and changes at ShipBob. Previously, once an announcement was dismissed in your dashboard, there was no way to revisit it. To enhance your experience, we’ve updated the Announcements section to store all active messages after they’ve been closed. Going forward, you can easily reopen and review these notifications at any time by clicking the Read More button.  

🚚 Amazon Shipping Available in the UK 

Amazon Shipping is available for all of your UK domestic orders out of Birmingham, regardless of the sales channel. We will automatically add Amazon Shipping as a carrier for our Standard domestic and Express ship options when it is the most optimal, cost-effective option for you.  Learn more. 

⏰ New 2PM Cutoff for US Fulfillment Centers 

ShipBob has extended our outbound fulfillment SLA for B2C orders from 12:00 pm to 2:00 pm local time for all fulfillment centers in the US. This means you get two additional hours each day for customers to place orders and have ShipBob fulfill and ship them out the same day. This applies to all standard and expedited B2C orders as long as they are imported into the ShipBob dashboard by 2:00 pm local time of the fulfillment center fulfilling those orders. 

🧾 Search, Filter, & Download Invoices 

We launched new invoice filtering and downloading capabilities to give you full visibility into all of your ShipBob charges in one easy-to-download file with up to 600k line items. Learn more. 

⚙️ Automate Lost Order Credits for Shopify & WooCommerce Shipments 

Merchants with Shopify and WooCommerce stores can handle lost order claims in one-click – no more ticket queues or waiting. Submit a claim directly from your ShipBob dashboard and we’ll automatically perform an eligibility check. If everything’s in order, expect your credit within a minute. Learn more.  

💻 Inventory Status Page: Search, Filter, & Export Improvements 

We’ve improved the Inventory Status page with new options to customize columns, search by SKU, inventory ID or product name, apply filters, and export data. Learn more.  

💌 Include Standard Gift Notes in Adobe Commerce Orders 

We’ve added the ability to import gift messages for orders ingested from Adobe Commerce. If a gift message is included in the store order details in the ShipBob dashboard, our Operations team will print and include the standard gift note in those shipments. 

🏷️ New Options to Tag TikTok Seller Shipping Orders 

For merchants using ShipBob to fulfill TikTok Seller Shipping (TikTok FBM), we now support 3 tags for converting Shopify orders to TikTok FBM orders. Adding the tag ensures that the orders get the expected TikTok FBM processing priority in the fulfillment center, and orders are shipped using TikTok-approved carriers. The spelling must be an exact match of one the following values (only one is needed): TikTok-FBM, TikTok FBM, or TikTok Shop. Learn more. 

🚚 New US Ship Option: USPS Bounded Printer Matter (BPM) 

We’ve added a new ship option to cost-effectively ship books or bounded material to US customers. To activate this ship option, contact support to verify your products. Once verified, you’ll be able to mark your products as bound printed matter under “Fulfillment Information” in your product details and map to standard shipping or the standalone USPS Bounded Printer Matter ship option.

🌎 Fulfill Orders With DDP Shipping from Australia, Canada & The EU (All ShipBob Locations Now) 

We updated our Delivered Duties Paid (DDP) solution so you can provide a transparent and reliable cross-border shipping experience from any ShipBob location in the US, UK, EU, Canada and Australia to 250+ destinations across the globe. Contact your Merchant Success Manager or ShipBob support to get started. Learn more. 

🧾 Duties, Taxes, and Commercial Invoice Improvements 

4We’ve made improvements to ensure shoppers are charged exact duties and taxes at checkout, and that commercial invoices automatically populate with all the right information needed for customs clearance. Previously, the listed product value on the commercial invoice was pulled from the Product Catalog but did not account for sales, bundles, or gifts. Now, the value will be imported from the order details on your ecommerce platform. Learn more. 

📦 Storage Fee Automation 

We’ve adjusted storage invoicing from monthly to every 2 weeks (payment schedule is still based on your daily, weekly, or monthly billing cycle), and released a more detailed invoice that outlines all daily snapshots and storage charges. Learn more. 

⚙️ Make Bulk Action Updates & Add Country of Origin in the Product Catalog

For merchants who have migrated to the new Product Catalog, we’ve added the ability to convert products into variants and move them under a parent product in bulk and add Country of Origin (COO) directly in the Product Catalog to ensure commercial invoice compliance for cross-border shipments. 

📦 Returns Page Improvements to Save Time & Money

On the Returns page in the ShipBob dashboard, you can now use the new return status dates (Arrived, Processing, and Completed) and Store Order ID columns to easily identify and sort returns. We’ve also added advanced filtering to easily find returns by Return or Reference ID, Created Date, Return Types, Fulfillment Center, Associated Shipment, Tracking Number, Store Order ID, Returns Actions, and Product. Learn more.  

🇳🇱 New Carrier in the Netherlands: Deutsche Post 

We’ve added Deutsche Post as a carrier for Standard shipping for orders fulfilled in the Netherlands and shipping to destinations in the EU and UK.

⚙️ FBA Freight Automation 

ShipBob’s FBA Freight Automation lets you enter your FBA inventory transfer orders in your ShipBob dashboard, and it will automatically flow through to your Amazon Seller Central. FBA labels automatically flow into ShipBob, so we can print and apply the Amazon box and pallet ID labels for you. ShipBob also handles the freight booking and reserves dock times for you, along with reducing your freight costs by up to 30% compared to previous ShipBob rates. In turn, you get instant access to the signed BOL and photos of your staged pallets are available in your ShipBob dashboard at the bottom of the order’s page. Learn more in our Help Center here.  

📖 New ShipBob API Guides for Developers 

We’ve released a new API Guides page on ShipBob’s Developer site to improve the developer experience in efficiently using ShipBob’s public APIs, providing clear instructions for common scenarios such as creating D2C and B2B orders, creating products, and retrieving tracking via API. Learn more. 

🔢 New EDI Transaction Types Now Supported 

We’ve released support for additional EDI transaction types for merchants using ShipBob to fulfill EDI retail distribution orders. Previously, ShipBob supported EDI 850 (purchase order) and 940 (ASN) transactions, and we now support both EDI 850 and EDI 940 purchase orders and EDI 856 and EDI 945 ASNs. For questions or to get started with the new EDI transaction types, reach out to your Merchant Success Manager or ShipBob’s Merchant Care team. 

📦Customize Ship-From Address for Third-Party Shipping Labels 

Currently, third-party shipping labels display ShipBob’s fulfillment center address as the ship-from address. We’ve added the ability for merchants to customize the ship-from address for retailers that prefer to use the retail store address as the return address on third-party shipping labels. This enhancement will improve retailer compliance and provide greater convenience to customers by clearly indicating the address where they should send the product back in case of a return. For questions or to get started, reach out to your Merchant Success Manager or our Merchant Care team. 

🎟️ New Way to Create Support Tickets for More Streamlined Resolution   

Going forward, you can use this link to create support tickets. While emailing Support, calling ShipBob, or starting a live chat will continue to work, this new link will speed up resolution as you can specify a fulfillment center and support category, and we can automatically route it to the right team on the front end. 

🆕 Sync Wholesale and B2B Orders via NetSuite 🌎 

We’ve updated ShipBob’s NetSuite integration to help you manage DTC and B2B orders with just one API connection that syncs orders via NetSuite for ShipBob to fulfill. With your ShipBob and NetSuite integration, your wholesale and B2B orders can now flow seamlessly to ShipBob, complete with a standard GS1 label and packing slip, making your fulfillment process smoother than ever. Learn more. 

🆕 Self-Service Packing Slip Customization 🌎 

We have new self-service options to help you manage packing slips from one page in your ShipBob dashboard. You can now add your brand logo, exclude the order price from the packing slip, add a custom message to your packing slip without the help of ShipBob’s Merchant Care team, and disable packing slips from being printed for D2C orders (note: this can be disabled without affecting dropship or B2B orders). To update your preferences in ther ShipBob dashboard, go to Settings and then Customize Packing Slip. Learn more. 

🆕 Easier Rebalancing and Inventory Transfers Early Access 🇺🇸  

Last year, we built a new inventory transfer process to help brands rebalance existing inventory during Inventory Placement Program (IPP) implementation. Now, merchants transferring inventory within any of ShipBob’s US fulfillment network can get our new inventory transfer process for improved visibility on the Inventory Status page (so you don’t have to use B2B orders and WROs to transfer inventory from one site to another).  

Inventory will be accurately reported in the “Internal Transfer” status until it is stowed at its final destination. If you are interested in transferring inventory using this new flow, please reach out to your Merchant Success Manager or ShipBob’s Merchant Care team to have it enabled. Note: Starting in April 2024, you will be able to transfer inventory yourself (our team will be able to do in on your behalf until then). 

🆕 Custom Routing for Receiving Orders 

With ShipBob’s custom routing feature for receiving orders (available by request), you can specify the final US fulfillment center destination for your inventory. During the WRO creation process, select the ShipBob hub location you are sending inventory to (you can choose any hub in the US) and the final ShipBob fulfillment center where the products will be stored (choose from any ShipBob location in the US that you have access to today). Final destinations that are outside of the receiving hub’s region in the US will incur an additional fee. If you are interested in gaining access to this feature, please contact your Merchant Success Manager or ShipBob’s Merchant Care team. Learn more.  

🚚 Inventory Placement SKU Distribution Model Updates 
For merchants leveraging our Inventory Placement Program, we’ve updated our SKU distribution model to account for exception orders when calculating how much inventory to distribute during WRO creation. ShipBob predicts where out-of-stock orders will be fulfilled based on when inventory will arrive at one or multiple FCs. By predicting and adding buffer to WRO distributions, ShipBob’s distribution model ensures that inventory levels are ideally balanced once OOS orders are fulfilled.  

🛍️ Order Prefix & Suffix Sync for Shopify Orders
For merchants managing multiple Shopify storefronts or using third-party apps that leverage order prefix or suffix, we’ve updated our Shopify integration to make it easier for you to identify orders across platforms. We can now automatically sync the entire order number, including prefix and suffix, when orders are imported from Shopify. Contact Merchant Care to enable. Learn more. 

⚙️ Revamped My Profile and Company Profile Pages   
For ShipBob account admins, we have redesigned the My Profile and Company Profile pages in your ShipBob dashoard to provide a more user-friendly navigation experience and display the most important information.

📦 Royal Mail Large Letter Shipping   
For merchants shipping from any of ShipBob’s UK fulfillment centers, we’ve added Royal Mail’s Large Letter service to our available carrier options. Popular with subscription brands and those with smaller parcel sizes (under 750g and 2.5cm parcel thickness), the new lower-cost alternative does not sacrifice quality or speed, with full tracking and a 48-hour delivery time across the UK.