83% of companies that believe it’s important to make customers happy. For ecommerce bsuinesses, that means getting customers their orders quickly, efficiently, and in one piece.
This is where delivery partners like courier services play a crucial role. Couriers make the entire difference between an order getting delivered on time and an order being delayed. In other words, they could make or break your customer experience.
In this post, we take a closer look into what courier services are, what functions they offer, and when they make a great choice for your business. More importantly, we show you the different factors that will help you choose the perfect courier service to partner with. Let’s find out.
What is a courier?
A courier is a person or company that delivers parcels or consignments from one place to another. Both individuals and organizations alike can make use of this delivery service. However, courier services are particularly useful for businesses that sell products online and need a fast and affordable solution for sending a volume of packages. As such, many ecommerce businesses will have partnerships with dedicated couriers who can provide them with reliable service and bulk discounts.
What are the different types of couriers?
When choosing a courier service to work with, you may come across many different types of companies offering different types of services. Some may have varying scopes of work while others may have different delivery methods. Let’s find out the different types of couriers to understand the various options you have available.
Local courier services
These types of couriers operate locally and only offer their delivery services within the city. That means if you work with a local courier service, you can only send packages to others who live in the same city. Many locally based enterprises partner with them to deliver goods to their customers.
Global courier services
These couriers operate on a much larger scale, often spanning multiple continents and countries. For example, you can send orders from the U.S. to someone in Europe with the help of these courier services.
Global courier services often have huge fleets and sophisticated infrastructure that allow them to deliver a better level of service than postal companies.
Standard delivery services
Couriers that offer standard delivery services maintain a set of guidelines based on where you live. This typically means having to pay extra charges if your package exceeds the given weight limit. They often take 2-3 days to deliver the items, making them a great and affordable option for sending packages if you’re not in a hurry.
As the name suggests, same-day couriers deliver your package on the same day that it’s sent out. This is the ideal option for those who are in a rush to get their orders delivered.
However, there are certain requirements you must meet. Deliveries must be local or abide my a certain cutoff time to ensure that the packages can be delivered within the promised time. Orders placed before noon qualify for same day delivery. This way, the courier has sufficient time to arrange the route and pick up the package.
Most courier services have set operation hours typically ranging from 8 AM to 5 PM local time. After those operating hours, they no longer take on additional packages and at that point they focus on sending out the remaining packages.
However, overnight shipping services don’t have time-related restrictions and continue shipping out items even at night. That way, you don’t have to worry about the goods being stuck in traffic and being at risk of damage or expiration in transit.
Rush and on-demand deliveries
Rush and on-demand deliveries are even faster than same-day delivery services, getting items delivered within half a day. It typically only takes four hours for rush and on-demand deliveries to be completed. This type of service is ideal if you have extremely urgent items and important documents to send.
Key differences between a courier and a parcel carrier
A common mistake people make is confusing a courier with a parcel carrier. Since both services deal in the transportation and delivery of goods, it’s an easy mistake to make. If you’re trying to decide which is the best option for you, here are the key differences between a courier and a parcel carrier:
- Parcel carrier services typically set limitations in terms of package weight and dimensions, whereas courier services are customizable for your needs and can even handle non-standard packages.
- Parcel carrier services are best for standard deliveries, while courier services are ideal for faster deliveries like next-day and same-day shipping.
- With courier services, the service is personalized for you, and they take extra care of your goods. Meanwhile, parcel carrier services are generalized and have a higher risk of parcel damage.
- Courier services tend to cost more whereas parcel carrier services are the cheapest way to ship items.
Functions that courier services offer
Courier services perform the following functions:
- Picking up items to be delivered
- Verifying the accuracy of delivery information including addresses and phone numbers
- Loading the packages onto the delivery vehicles
- Arranging the most efficient delivery route
- Delivering the items to their final destination based on the planned route
- Collecting necessary signatures and payments
- Maintaining a record of delivery information such as the recipient’s name and delivery time
What can a courier deliver?
Most couriers deliver a wide variety of items – ranging from small consumer goods to bulky furniture. They can also deliver mail, luggage, pallet shipments, important documents, and even medical supplies. Some couriers even specialize in one type of service (i.e., pharmaceutical and medical items that need special handling).
When should you use a courier?
Considering the quality of service they offer, there are many situations in which a courier makes the most sense. Consider using a courier if:
- Time is of the essence, and you want to deliver orders as quickly as possible.
- You don’t want to risk damaging items in transit.
- You need to ship items that require special handling during transport.
- Your packages tend to vary in size, and you often have to ship nonstandard packages.
5 factors to consider when choosing a courier service
Once you’ve decided that a courier service is the right choice for you, consider the following factors to narrow down the best option:
Do they offer a service for the type of products you want to deliver? Do they have the capacity to handle the number of packages you want to send each month? Can they deliver to all the areas you service? These are important questions to ask to check the service availability of a courier service.
It’s important to partner with a courier service that’s capable of meeting all your delivery needs. So, make sure to check ahead for any limitations–whether it’s in terms of delivery method, package size and weight, product type, and so on.
Cost to value
Consider their rates and weigh the cost against the actual value they offer. For example, even if they charge slightly more, the cost could be worth it if they can ship packages that need special handling.
An important question to ask is: Does the courier have a solid reputation in your industry? You need to make sure you’re partnering with a reliable courier service that can help you meet customer expectations. Otherwise, you could risk disappointing customers which may damage your reputation.
Use of technology
Tech enablement is one crucial factor to consider as technology can help couriers efficiently manage their deliveries. Moreover, it’s essential for improved transparency in the supply chain.
When should you consider alternatives?
Some businesses may also prefer to use standard postal services or parcel carriers over courier services. This option makes the most sense if cost is your biggest concern and you don’t have to worry too much about speedy deliveries. If you’re sending items such as clothing that isn’t at risk of being damaged in transit, these alternatives are also worth considering.
You may also want to look for partners who can help you beyond the delivery stage. Some services such as 3PLs can offer more complete services and even help you arrange for returns shipping, for example.
How ShipBob can help your business with fast and affordable shipping options
ShipBob is a world-leading 3PL that offers fast and affordable shipping options for ecommerce businesses. With fulfillment centers distributed across the continental U. S and different parts of the world, ShipBob allows you to distribute your inventory to get your goods closer to your customers for faster deliveries.
ShipBob has a close partnership with leading international, national, and regional carriers so you can enjoy bulk shipping discounts. Using our proprietary software, you can easily compare rates between multiple carriers and decide on the best option for each order.
ShipBob is also constantly finding ways to speed up transit times for customers, offering same-day fulfillment and delivering orders in as little as two days. That way, your customers can enjoy a seamless fulfillment experience while you keep your fulfillment costs low.
Ready to get started with ShipBob?
If ShipBob sounds like the fulfillment solution your business needs to succeed, request a quote to connect with our team.
What is a courier FAQs
Below are answers to the top questions about couriers.
What is the difference between a delivery service and a courier?
A courier is a person or company that delivers parcels or consignments from one place to another, whereas a delivery service is a broad term that encompasses all types of companies that deliver different types of goods.
Are DHL, DPD, and Royal Mail considered couriers?
DHL and DPD can be considered couriers, whereas Royal Mail is a postal service.
Is courier faster than regular mail?
Courier is typically faster than regular mail, sometimes even delivering packages on the same day.
Is a courier a postal service?
No. A postal service is a delivery company that’s typically operated by national governments.
How much does a courier cost?
Courier shipping costs vary based on a number of factors such as package weight and dimensions, delivery speed, shipping destination, and package contents.