5 Steps to Build Loyalty Through Online Returns
As ecommerce continues to grow, returns are also on the rise. Returns and exchanges have evolved greatly from the days of exclusively brick and mortar shopping, and can be viewed as a headache for both merchants and customers. Ecommerce merchants must adapt to handle new complexities — from shipping and logistics to accurately forecasting and managing inventory.
How do you go about making it easy to exchange or return items, or even make simple returns a competitive advantage for your business?
Watch this presentation by Returnly’s Deanna Hammond, and you will:
- Establish a return policy that’s right for your business
- Offer consistent policies across your sales channels
- Create and leverage return reporting to inform business decisions and marketing campaigns
- And much more!