As ecommerce continues to grow, returns are also on the rise. Returns and exchanges have evolved greatly from the days of exclusively brick and mortar shopping, and can be viewed as a headache for both merchants and customers. Ecommerce merchants must adapt to handle new complexities — from shipping and logistics to accurately forecasting and managing inventory.
How do you go about making it easy to exchange or return items, or even make simple returns a competitive advantage for your business?
Watch this presentation by Returnly’s Deanna Hammond, and you will:
- Establish a return policy that’s right for your business
- Offer consistent policies across your sales channels
- Create and leverage return reporting to inform business decisions and marketing campaigns
- And much more!