Terms & Conditions
Date of Last Revision: May 12 2021
Acceptance of Terms.
- ShipBob Inc. (“ShipBob”, “we” or “our”) provides its Services (as defined below or in an ancillary agreement) to you (“you” or “your”) which are exclusively governed by these Terms & Conditions (“Agreement”). By accepting this Agreement, by accessing or using the Services, or clicking through on our website, you acknowledge that you have read, understood, have the authority to, and agree to be bound by this Agreement. The terms of your Order shall not modify this Agreement. If you are an individual, you certify that you are 18 years of age or older. If you are entering into this Agreement on behalf of your customer, business or other legal entity, you represent that you have the authority to bind such entity and its affiliates to this Agreement, in which case the terms “you” or “your” shall also refer to such entity and its affiliates. If you do not have such authority, or if you do not agree to be bound by this Agreement, you must not accept this Agreement and may not use the Services.
- We may change or revise this Agreement at our discretion. If any change or revision to this Agreement is not acceptable to you, your only remedy is to stop using the Services and send a cancellation email to [email protected] Otherwise, you will be bound by the changed or revised terms. ShipBob may change or revise this Agreement from time to time by providing ten (10) days prior notice either by emailing the email address associated with your account, by posting a notice on the website at www.shipbob.com or by providing notice on the ShipBob Platform (as defined below) (“Notice”). You can review the most current version of this Agreement at any time here or by logging into your account on the ShipBob Platform. Your use of the Services ten (10) days after this Notice shall constitute full acceptance of the revised or changed terms.
You must register for the Services. As part of the registration process, you will identify an administrative user name and password for your account (“Account”). You may use the administrative user name and password to create standard users (each with a user password).
Description of Service.
The “Services” include, without limitation, (a) the receipt, counting, storage, packaging, and shipment of physical goods sold or shipped by you (the “Goods”) pursuant to the order (“Order”), (b) use of ShipBob’s proprietary platform and associated technology, in object code format only, which is made available by ShipBob to you and, when technically feasible and when implemented by you and ShipBob, is intended to permit you to, among other things, submit Orders for Goods and fulfill such Orders via ShipBob’s fulfillment centers (the “ShipBob Platform”), and (c) all data, reports, text, images, sounds, video, and content, including any offline reports, pricing matrices, or other content, made available to you through any of the foregoing (collectively referred to as the “Content”). We may separately enter into a Warehousing, Fulfillment and Service Level Agreement (“Service Level Agreement”) which may modify the terms of the Services. If we do so, the terms of the Service Level Agreement shall take precedence over any conflicting terms of this Agreement. The terms of any Service Level Agreement are incorporated into this Agreement by reference. In our sole discretion, we may provide you additional Services as set forth in the Excel and Bulk Upload and Promotional/Volume Spikes Agreement (“Volume Agreement”). If we do, the terms of the Volume Agreement shall be incorporated into this Agreement. The terms of the Volume Agreement shall take precedence over any conflicting terms in this Agreement.
Access to and Use of the Services – Your Obligations.
- Subject to the terms and conditions of this Agreement, you may access and use the Services only for lawful purposes. All rights, title and interest in and to the Services (including all intellectual property rights) will remain with and belong exclusively to ShipBob. You shall not (i) sublicense, resell, rent, lease, transfer, assign, time share or otherwise commercially exploit or make the Services available to any third party; (ii) use the Services in any unlawful manner (including without limitation in violation of any data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Services, or (iii) modify, adapt or hack the Services, or otherwise attempt to gain unauthorized access to the Services or its related systems or networks. You shall comply with any codes of conduct, policies or other notices ShipBob provides you or publishes in connection with the Services, and you shall promptly notify ShipBob if you learn of a security breach related to the Services.
- Any software made available to you by ShipBob in connection with the Services (“Software”), including but not limited to the ShipBob Platform, contains our proprietary and confidential information that is protected by applicable intellectual property laws and this Agreement. ShipBob hereby grants you a non-transferable, non-sublicensable and non-exclusive right and license (“License”) to use the object code of any Software and Content on a single device solely in connection with the Services, provided that you shall not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code or sell, assign, sublicense or otherwise transfer any Content or right in any Software. You agree not to access the Services by any means other than through the interface that is provided by ShipBob. Any rights not expressly granted herein are reserved and no license or right to use any trademark of ShipBob or any third party is granted to you in connection with the Services. The License may be terminated immediately at ShipBob’s sole discretion and shall, in any event, terminate upon the termination or expiration of this Agreement.
- You are solely responsible for all data, information, feedback, suggestions, text, content and other materials that you upload, post, deliver, provide or otherwise transmit or store in connection with or relating to the Services (“Your Content”). For every email sent outside of your organization via the Services, you acknowledge and agree that ShipBob shall have the right to automatically add an identifying footer in accordance with our standard policies then in effect. You agree to cooperate with and provide reasonable assistance to ShipBob in promoting and advertising the Services.
- You are solely responsible for maintaining the confidentiality of your login, password, Your Content and account and for all activities that occur under your login or account. ShipBob reserves the right to access your account in order to respond to your requests for technical support. By posting Your Content on or through the Services, you hereby do and shall grant ShipBob a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform Your Content. ShipBob has the right, but not the obligation, to monitor the Services, Content, or Your Content. You further agree that ShipBob may remove or disable any Content (including Your Content)at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or Your Content), or for no reason at all.
- You understand that the operation of the Services, including Your Content, may be unencrypted and involve (i) transmissions over various networks; (ii) changes to conform and adapt to technical requirements of connecting networks or devices and (iii) transmission to ShipBob’s third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Services. Accordingly, you acknowledge that you bear sole responsibility for adequate security, protection and backup of Your Content. ShipBob will have no liability to you for any unauthorized access or use of any of Your Content, or any corruption, deletion, destruction or loss of any of Your Content, and you will indemnify and hold ShipBob harmless for any claims, damages or liability related to Your Content.
- You own all Your Content or have obtained all permissions, releases, rights or licenses required to engage in your posting and other activities (and allow ShipBob to perform its obligations) in connection with the Services without obtaining any further releases or consents; Your Content and other activities in connection with the Services, and ShipBob’s exercise of all rights and license granted by you herein, do not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right, nor does Your Content contain any matter that is defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing.
- You shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, server, software, operating system, networking, web servers, long distance and local telephone service (collectively, “Your Equipment”). You shall be responsible for ensuring that Your Equipment is compatible with the Services (and, to the extent applicable, the Software) and complies with all configurations and specifications set forth in ShipBob’s published policies then in effect. You shall also be responsible for maintaining the security of the Your Equipment, your Account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of your Account or Your Equipment with or without your knowledge or consent.
- You have no right to access our physical facilities or property. Under no circumstances, and at no time, during the Term of this Agreement or after, are you permitted to enter ShipBob’s facilities, fulfillment centers, or premises without prior express written notice by us. As your Goods may be commingled with the Goods of other vendors in ShipBob’s facilities, under no circumstances, during the Term or after, may you access the Goods while the Goods are stored in ShipBob’s facilities, without prior express written consent of ShipBob. If you are granted access, you will be monitored during the access period and your access can be terminated at our sole discretion.
- ShipBob reserves the right to use your name and/or company name as a reference for marketing or promotional purposes on ShipBob’s website and in other communication with existing or potential ShipBob customers. To decline ShipBob this right you need to email [email protected] stating that you do not wish to be used as a reference.
- ShipBob may (but has no obligation to) provide technical support services, through email in accordance with our standard practice. ShipBob bears no liability for such technical support services.
- ShipBob is not the importer of record for Goods stored at ShipBob. ShipBob shall not be held liable for complying with your instructions through the ShipBob Services. You understand that ShipBob does not inspect your Goods nor does ShipBob take responsibility for the business decisions that you make and implement through the Services. For example, ShipBob cannot control or ensure that a buyer or seller with whom you do business will remit payment for Goods in accordance with your agreement with them. For purposes of clarity, ShipBob is not the Merchant of Record for any of your Goods. ShipBob is not responsible for items damaged during the pick and pack process or for breakage of items during transit that have been picked and packed by ShipBob.
Service Fees You Will Owe.
- “Service Fees” are the fees for any Services and any third-party fees (including, but not limited to carrier fees, shipping fees, rates of duty, international brokerage charges, freight charges, insurance premiums, taxes, or other charges incurred during your use of the Service).
- You shall pay the following Service Fees (unless modified by a Service Level or Volume Agreement):
- A $25.00 initial receiving fee to inventory and store the Goods, but if receipt of the Goods takes more than two hours, then you shall pay $40.00 per additional hour for the remainder of the time required to inventory and store the Goods;
- A $40.00 monthly pallet fee, $10 monthly shelf fee or a $5.00 monthly bin fee, whichever is applicable, that shall be due for any whole or partial month, beginning on the date that inventory is delivered to ShipBob;
- Fulfillment charges, which shall be calculated based on the final destination, dimensions of the final packaged shipment, and speed of shipment selected;
- Above 4 picks per order will be billed at an additional $0.20 per pick
- Additional services pricing found here: https://support.shipbob.com/en/articles/3972669-additional-services-pricing
- Charges, costs, taxes and expenses identified in Section 5(g) and (h); and
- Any charges or fees incurred by us associated with your payment for the Services by credit card.
- Based upon the dimensions and final destination of the final packaged shipment, ShipBob shall use its software to browse through the following carriers: United Parcel Service, Inc. (“UPS”), FedEx Corporation (“FedEx”), United States Postal Service (“USPS”) and DHL Express (“DHL”) (each, individually, a “Carrier,” and collectively, the “Carriers”), to find the lowest shipping rate for the most reliable shipping option for the desired speed.
- Quotations for the Services and Service Fees are for informational purposes only, are subject to change without notice, and shall not under any circumstances be binding upon ShipBob. Quotations accepted through our online interface are estimates based on the best information available at the time made. The final rates and Service Fees may vary based upon the Goods actually tendered, the work actually performed, or a number of factors such as carrier shipping prices, the actual characteristics of your product, the delivery address, and service requested during the normal course of delivery. ShipBob reserves the right to bill the Service Fees based on actual charges at any time after the Services are rendered. ShipBob specifically disclaims liability for any shipping rate errors due to inaccurate or incomplete information provided to it, such as dimensions and weights.
- ShipBob reserves the right to adjust its pricing in response to currency fluctuations, including but not limited to, currency conversation rate changes, conversion fee changes, and/or discount rate changes.
- You acknowledge that you are responsible for, and agrees to reimburse ShipBob for, all sales taxes, transportation taxes, Service Fees, reversals, charge-backs, claims, fees, fines, penalties and other liability incurred by ShipBob (including costs and related expenses) in connection with the Services.
- You acknowledge and agree that all Service Fees, charges, and any other rates or amounts charged by ShipBob to you hereunder are exclusive of applicable value added, sales/use or inventory, CDT (as defined in this Agreement) and service taxes (“Transaction Taxes”) which may be levied in connection with the supply by ShipBob of the Services to you. Where applicable, you shall pay all Transaction Taxes arising in respect of the Service Fees or other amounts charged to ShipBob by you.
- All dollar amounts stated in this Agreement and the website will be in US dollars unless otherwise specified.
- Failure to promptly pay Service Fees is a material breach of this Agreement and ShipBob may immediately suspend Services if prompt payment is not made by You. All Service Fees shall be payable as set forth in this Agreement. Time is of the essence for your payment obligations to us.
Your Data Rights.
- You retain all right, title and interest in and to Your Data, other than the limited rights expressly granted in this Section 6. For purposes of this Agreement, “Your Data” means any and all information collected and/or stored by or on behalf of ShipBob in connection with your use of the Services, excluding data and information relating to the operation and/or performance of the ShipBob Platform.
- You hereby grant ShipBob the non-exclusive right and license to (i) copy, use, modify, distribute, display and disclose Your Data solely to the extent necessary to provide the Services to you pursuant to the Agreement, (ii) copy, modify and use Your Data in connection with internal operations and functions, including, but not limited to, operational analytics and reporting, financial reporting and analysis, audit functions and archival purposes and (iii) copy, use, modify, distribute, display and disclose Your Data on an aggregate and anonymous basis for marketing purposes.
Payment Method and Liens.
- Payment processing for Services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Service Agreement”) set forth at https://stripe.com/ssa. By agreeing to this Agreement or continuing to operate as a User on the Services, you agree to be bound by the Stripe Service Agreement, as the same may be modified by Stripe from time to time. As a condition of ShipBob enabling payment processing Service through Stripe, you agree to provide ShipBob accurate and complete information about you and your business, and you authorize ShipBob to share it and transaction information (including User Data) related to your use of the payment processing Service provided by Stripe.
- Unless otherwise specified by ShipBob, Stripe will collect payment from you via credit card or ACH for Service Fees due on a daily, weekly or monthly basis depending on the account set-up; if necessary, payment may instead be collected at a later point. ShipBob cannot control any fees that may be charged to you by your bank related to Stripe’s collection or disbursement of such payment, and ShipBob disclaims all liability in this regard.
- When you use the Services, all charges for the Services and any additional fees payable to ShipBob will be immediately charged to the credit card associated with your Stripe account. You agree to pay ShipBob the amount that is specified in accordance with this Agreement. If you dispute any charges you must let ShipBob know within thirty (30) days after the date that ShipBob invoices you.
- You agree and acknowledge that ShipBob shall maintain a warehouseman’s lien and security interest under the UCC for all Goods in ShipBob’s possession or control, regardless of whether a specific receipt is issued by ShipBob, to cover all charges, expenses, costs and Service Fees set forth in this Agreement. In the event ShipBob is required to exercise its lien or security interest, you shall be responsible for all necessary and reasonable costs incurred by ShipBob to enforce the lien or security interest including, but not limited to, reasonable attorney fees. You will execute all agreements and documents so that ShipBob may obtain, perfect and maintain its lien rights and security interest in the Goods. You will execute all documentation to permit us to perfect our liens.
Inbound Shipments – Your Obligations.
- You represent and warrant to ShipBob that (i) you are the legal owner and/or have lawful possession or control of the Goods and have the sole legal right to store and thereafter direct the release and/or delivery of the Goods, (ii) there are no potential health, safety, or environmental hazards associated with the shipment, warehousing, or fulfillment of the Goods tendered to ShipBob under this Agreement, (iii) the Goods do not contain any material violating any federal, state, or local law (collectively, “Laws”); (iv) the Goods are not and do not contain any hazardous or dangerous materials under applicable Laws or do not follow the ShipBob hazardous and dangerous materials process at https://support.shipbob.com/s/article/Manage-Dangerous-Goods-HAZMAT-Items, which is incorporated into this Agreement; and (v) the Goods do not violate our Acceptable Products policy at https://www.shipbob.com/acceptable-products-use-policy/, which is incorporated into this Agreement. You will strictly meet or exceed any compliance obligations under these provisions. ShipBob may, in its sole discretion, reject Goods that ShipBob determines do not meet the above. If the Goods do not meet the foregoing requirements, You may incur additional fees from ShipBob, and if ShipBob rejects the Goods, this may result in a delay or non-shipment, and You agree that ShipBob shall not be liable for any loss or damage as a result of such delay or non-shipment.
- Vendor shall provide ShipBob, in a digital format through the ShipBob dashboard, with bills of lading for the inventory of all inbound shipments of Goods prior to the shipment arriving to ShipBob’s facility. All inbound shipments shall be properly labeled and clearly identify the units and quantities of carton, case, or master case. Vendor represents and warrants that the information set forth on any shipment or delivery document, including, without limitation, information as to count, weight, description and condition of the Goods, is accurate and complete and may be relied upon by ShipBob. If any inbound inventory received doesn’t follow ShipBob’s WRO instructions, it will be subject to delays, and the Vendor will be charged an initial $25 fee as well as additional daily charges reflecting $25/day for every day that it remains unsolved. If the items in such shipment cannot be identified by ShipBob, they may be discarded and ShipBob assumes no responsibility for any associated losses. The warehouse receiving order shall be attached to the side of the box and the product name shall be clearly and conspicuously written on the outside of box.
- You need to make an appointment in advance for any inbound freight shipment (non-parcel). Instructions are located here: https://support.shipbob.com/en/articles/3948678-schedule-an-appointment.
- All inbound shipments must be received and inventoried before the Goods shall be shipped.
- Upon receipt, ShipBob may, at its sole discretion, verify the quantity of the Goods and inspect for any damage. You acknowledge and agree that ShipBob has no obligation to verify the quantity, content, condition or quality of the Goods delivered to ShipBob for storage and/or delivery. ShipBob may, at its sole discretion, reject to store and/or deliver any Goods that it deems, in its sole discretion, to be improperly labeled or packaged or, any Goods that contain any hazardous or illegal material.
- If there are any outstanding or pending Orders that need to be fulfilled first, you shall notify ShipBob of the number of Orders to be sent initially and the expected timeline of processing such Orders.
- Unless otherwise specified in a Service Level Agreement or Volume Agreement, upon actual receipt of the Goods, you can expect a minimum of five business days for products to be inventoried at ShipBob’s warehouse. After five business days, your Orders will begin to be processed and labeled, beginning with outstanding and pending Orders.
- ShipBob will plan to fulfill the number of Orders which was communicated during onboarding every day. Additional time may be required for special kitting, picking or any alterations in regular process.
- ShipBob shall thereafter process, package, and ship all Orders within one business day of actual receipt of the Order from you provided that proper inventory amounts exist and there are no issues with the Order. This provision shall not apply to Orders that are altered, Orders with low inventory items (less than 10 items in stock), held Orders and bulk Orders.
- You shall provide ShipBob with an expectation of the date to begin shipping Goods, which shall conform to the terms of this Agreement.
- You shall be solely responsible for the accuracy of any information provided to ShipBob and/or inputted onto ShipBob’s website. You agree that ShipBob shall not be liable for any delay, loss, damage or costs as a result of any inaccurate information provided by you to ShipBob or any information inputted incorrectly by you onto ShipBob’s website.
- ShipBob’s obligations for Excel and Bulk Uploads and Promotional/Volume Spikes are set forth in our Excel and Bulk Upload Policy. ShipBob bears no other liability or obligations for Excel and Bulk Uploads or Promotional/Volume Spikes. This Volume Agreement shall apply to any excel upload orders or large spikes in volume above regular volume. Customers with inconsistent volume with frequent and infrequent spikes without prior notice to ShipBob create difficulty in predicting the labor required. Infrequent high volume makes it difficult for ShipBob to predict and plan labor and other resources. Accordingly, the following terms apply:
- Excel and Bulk upload:
- Based on the number of Orders in an Excel upload, the following requirement apply:
- Order Count <100: No action required.
- Order count 100 – 999: Inform ShipBob using the below Google Form at least 72 hours before Order placement.
- Order count 1,000 – 4,999: Provide notice to ShipBob using the Google Form set forth below at least 72 hours before Order placement and allow order volume to be distributed over 2 days.
- Order volume >=5000: Customer shall contact ShipBob AM and Operations and work out a special schedule to complete Orders acceptable to ShipBob.
- Based on the number of Orders in an Excel upload, the following requirement apply:
- Promotional / Volume Spikes
- If Order volume is expected to be greater than 2 times the previous 30 day average and the Order count is greater than 100 Orders on a particular day, then 72 hour notice is required to maintain Services. Customer shall provide notice pursuant to the Large WRO early warning Google form set forth below.
- The following exception applies to this Volume Agreement:
- If You do not provide 72 hour notice of an excel upload over 100 Orders, ShipBob will fulfill those Orders according to the below schedule:
- Tier 1: 0-100 orders – fulfilled within 1 day
- Tier 2: 100-249 orders – fulfilled within 2 days
- Tier 3: 250-499 orders – fulfilled within 3 days
- Tier 4: 500-749 orders – fulfilled within 4 days
- Tier 5: 750-4,999 orders – fulfilled within 5 days
- Tier 6: 5,000 and above – Shipment will depend on ShipBob’s AM and Operations and is subject to ShipBob’s discretion.
- If You do not provide 72 hour notice of an excel upload over 100 Orders, ShipBob will fulfill those Orders according to the below schedule:
- ShipBob will increase labor on hand to fulfill large Order drops same day. In the event these large Order drops do not occur, ShipBob will charge a fee to help recoup the costs of unnecessary additional labor. Clients may cancel a stated large order drop at no fee if they provide 48 hour written notice.
- In any event, the following additional charges for Services shall apply:
- If at least 50% of stated order volume is placed, no charge.
- If under 50% of stated Order volume is placed, a charge of $1.25 per Order for all Orders from the stated volume to the realized volume will be assessed to recoup labor costs. (For example, if You stated You would place 200 Orders and only placed 50 Orders, You would be assessed a fee of $187.50 (150 Orders at $1.25 per Order).
- For Orders subject to this Volume Agreement, Customer will provide notice as follows:
- Promotional/Bulk Upload details google form: https://goo.gl/forms/v79sqgLkaTI76Tch1
- All forms must be true and accurate.
- Excel and Bulk upload:
- You are solely responsible for the accuracy and deliverability of Order shipping addresses. ShipBob may, at its sole discretion, verify Order shipping addresses, but this is not a replacement for merchant address diligence and verification by You. You agree and acknowledge that ShipBob has no obligation to verify any shipping addresses provided by You.
- If ShipBob provides an Order shipping estimate on the basis of an address later discovered to be inaccurate or incomplete, you are solely responsible for any applicable address correction fees ShipBob incurs from the Carrier, any difference in shipping cost or for any other costs or fees due to the incomplete or inaccurate address. Examples of discrepancies for which you may be responsible include, but are not limited to, incomplete addresses, incorrect addresses, commercial/residential address status, and rural address status. ShipBob also reserves the right to put the order on hold if addresses are not validated by the ShipBob system.
Service Level Agreement
ShipBob’s SLA’s for non-excel upload and volume spikes can be found at the following link: https://support.shipbob.com/s/article/ShipBob-s-turnaround-times-policies-and-SLAs. Additionally, during peak season (defined as the dates between Thanksgiving Day and Christmas Eve), ShipBob SLAs will increase by 1 business day for each category due to increased volume.
Delays or Non-Delivery.
Unless specifically excepted in a Volume Agreement or Service Level Agreement, ShipBob shall not be liable or responsible for any delays in domestic or international shipments of Goods or Orders, and is, without limitation, not responsible or liable for non-delivery or late delivery of Goods caused by third-parties, including carriers.
IT IS YOUR SOLE RESPONSIBILITY TO PROTECT YOURSELF FROM FRAUD. IT IS YOUR SOLE RESPONSIBILITY TO PAY ALL FEES RELATED TO ORDERS WHETHER THE ORDER IS FRAUDULENT OR THE PRODUCT IS DELIVERED OR NOT.
International shipments that are not delivered are often returned by the Carrier and assessed return shipping, brokerage, and returns processing carrier fees. These fees assessed by the Carriers are billed through to merchants, often without notice. ShipBob strives to work with you to circumvent International returns or abandoned inventory at your request; however, this is done on a reasonable efforts basis and ShipBob reserves the right to charge you fees to the value of the original shipping cost, including all costs and expenses of returns. If a tariff is not available, ShipBob will either put orders on hold until tariff information is available or override the order with no liability to ShipBob.
Customs, Duties and Taxes (“CDT”) on any international shipment charged by the Carrier are your sole responsibility and will be charged back to you regardless of whether they were or were not in the initial shipping estimate, or whether the order was or was not delivered.
All non-Carrier related returns (international and domestic) must follow the return policy at https://shipbobsupport.force.com/Support/s/article/Returns-ShipBob, which may be updated from time to time. Custom returns may be rejected and/or subject to additional fees. Vendor shall be solely responsible for any fees assessed by any Carrier as a result of any shipments of Goods that are returned to ShipBob by the Carrier for any reason whatsoever.
ShipBob may, at its sole discretion, require you to remove unsuitable or unsellable Goods from its distribution centers. ShipBob will notify You if it has any inventory that requires removal. Pick fees may also be assessed for labor incurred to remove inventory. If you do not remove the inventory within 30 days of receiving a required removal notice, ShipBob may dispose of the inventory listed in the required removal notice. You shall not be entitled to any damages or reimbursement for the value of Goods disposed of by ShipBob if you do promptly remove the Goods upon ShipBob’s written request.
If your Service Fees (or any other amounts owed ShipBob) remain unpaid for a period greater than 30 days, then ShipBob reserves the right, at its sole discretion, to terminate this Agreement, suspend its performance, and/or reclassify your Account as an “Abandoned Account.” Additionally, any Account that remains unpaid for greater than 60 days will automatically be deemed an Abandoned Account. To the fullest extent permitted by law, upon an Account becoming an Abandoned Account, all rights to ownership of the Account Balance and Goods would then immediately be forfeited by you. Goods will become immediately and irrevocably unavailable to you, and liquidation proceedings would begin. You agree such Goods would be free and clear of liability, and that you would assume any liability therefore. You would have no rights to the liquidation proceeds. You would also remain liable for any pending Service Fees above and beyond the liquidation proceeds.
ShipBob shall not be liable for any failure or delay in performance hereunder which may be due, in whole or in part, to fire, explosion, earthquake, storm, flood, drought or other adverse weather condition, accident, casualty, breakdown of machinery or facilities, strike, lockout, combination of workmen or other labor difficulties (from whatever cause arising, and whether or not the demands of the employees are reasonable or within ShipBob’s power to grant), war, civil disturbance, acts of terrorism, insurrection, riot, act of God or the public enemy, law, act, order, proclamation, decree, regulation, ordinance, instruction or request of Government or other public authorities, judgment or decree of a court of competent jurisdiction, delay or failure of carriers, shippers or contractors, labor shortage or inability to obtain transportation, equipment, operating materials, plant equipment or materials required for our performance, curtailment or suspension of operations to remedy or avoid an actual or alleged violation or violations of Federal, State or local law, as may be in effect from time to time during the Agreement period, or any contingency or delay or failure or cause of any nature beyond the reasonable control of ShipBob, whether or not of the kind hereinabove specified and whether or not any such contingency is presently occurring or occurs in the future. ShipBob shall give notice of any force majeure event as soon as reasonably practicable by giving notice to your administrative email account.
You have the right to terminate this Agreement at any time, provided you do not have a balance due and owing (other than any amounts subject to a good faith dispute) by sending a termination request to [email protected] Subject to earlier termination as provided below, ShipBob may terminate, at its discretion and without cause, this Agreement (or our shipments of Goods or Services hereunder) at any time by providing thirty (30) days prior notice to the administrative email address associated with your Account. In addition to any other remedies we may have, ShipBob may also terminate this Agreement upon thirty (30) days’ notice (or ten (10) days in the case of nonpayment) if you breach any of the terms or conditions of this Agreement. The termination of this Agreement shall constitute a termination of any Service Level Agreement or Volume Agreement. ShipBob reserves the right to immediately modify, suspend or discontinue, temporarily or permanently, the Services (or any part thereof) if you are in breach of this Agreement. All of Your Content (if any) may be permanently deleted by ShipBob upon any termination of your account in ShipBob’s sole discretion. However, all rights to payment and the terms of Sections 1(a), 3, 4, 5, 6, 7, 8, 11, 12, 16, 17, 18, 20, 21, 22, 25 and 26 shall survive termination or expiration of this Agreement.
DISCLAIMER OF WARRANTIES.
- The Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by ShipBob or by third-party providers, or because of other causes beyond our reasonable control. ShipBob shall use reasonable efforts to provide advance notice in writing or by email of any Services disruption. ShipBob shall not be liable for any such unavailability or disruption of Services.
- THE SERVICES, INCLUDING THE SHIPBOB PLATFORM AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, AND SHIPBOB EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. EXCEPT AS EXPRESSLY SET FORTH IN THIS OR ANY ANCILLARY AGREEMENT, YOU ACKNOWLEDGE THAT SHIPBOB DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, NOR DOES SHIPBOB MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES, AND NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM US SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
- Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, COMPANY’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW UNDER THE TERMS OF THIS AGREEMENT.
- ShipBob does not represent, warrant, or guarantee that any of its facilities will maintain any specific temperature ranges or humidity levels.
LIMITATION OF LIABILITY.
- UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, BY STATUTE OR OTHERWISE) SHALL SHIPBOB BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, OR LOST DATA. FOR AVOIDANCE OF DOUBT, SHIPBOB IS NOT LIABLE FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE GOODS DAMAGE CAP OR THE AGGREGATE LIABILITY CAP SET FORTH BELOW, WHICHEVER IS THE LESSER AMOUNT. SHIPBOB WILL NOT BE RESPONSIBLE FOR, AND EXPRESSLY DISCLAIMS ANY LIABILITY FOR, ANY PRODUCT DAMAGE, LOSS, OR DETERIORATION CAUSED BY FLUCTUATIONS IN TEMPERATURE OR HUMIDITY LEVELS.
- Insurance, Damage and Loss of Goods:
- INSURANCE IS AVAILABLE AT YOUR SOLE COST AND EXPENSE. NOTWITHSTANDING YOUR PURCHASE OF INSURANCE COVERAGE, IN THE EVENT OF LOSS, DAMAGE OR DESTRUCTION OF GOODS (“GOODS LOSS”) FOR WHICH SHIPBOB IS OR MAYBE LEGALLY LIABLE, YOU AGREE THAT SHIPBOB’S LIABILITY SHALL NOT EXCEED THE GOODS DAMAGE CAP SET FORTH BELOW. FOR INSURANCE TO APPLY TO YOUR CLAIM, YOU MUST PURCHASE THE INSURANCE PRIOR TO THE GOODS LOSS. SHIPBOB DOES NOT REPRESENT, WARRANT OR GUARANTY THAT INSURANCE WILL COVER ALL OR A PORTION OF YOUR GOODS LOSS. SHIPBOB SHALL NOT BE RESPONSIBLE OR LIABLE IF INSURANCE COVERAGE IS NOT AFFORDED FOR THE GOODS LOSS OR IF COVERAGE IS DENIED.
- SHIPBOB’S MAXIMUM LIABILITY FOR GOODS LOSS (INCLUDING LOSS FROM ANY GOODS COUNT INACCURACIES) WILL BE CAPPED AT 5% OF THE TOTAL PRODUCT VALUE OR ONE MONTH OF THE AVERAGE BILLABLE STORAGE, WHICHEVER IS LOWER (“GOODS DAMAGES CAP”). FOR GREATER COVERAGE, YOU MUST ADD INSURANCE IN YOUR ACCOUNT SETTINGS ON THE GOODS THAT YOU WISH COVERED BY INSURANCE, IN WHICH CASE AN INCREASED CHARGE WILL BE MADE BASED UPON SUCH INCREASED COVERAGE. NO SUCH COVERAGE SHALL BE VALID UNLESS PAID FOR BEFORE LOSS, DAMAGE OR DESTRUCTION TO ALL OR ANY PORTION OF THE GOODS HAS OCCURRED.
- Exclusive Remedy. THE GOODS DAMAGE CAP SET FORTH IN THIS SECTION 22 SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY AGAINST SHIPBOB FOR ANY CLAIM OR CAUSE OF ACTION WHATSOEVER RELATING TO LOSS, DAMAGE AND/OR DESTRUCTION OF GOODS, AND SHALL APPLY TO ALL CLAIMS, INCLUDING GOODS SHORTAGE OR ANY OTHER CLAIMS RELATING TO THE SERVICES (INCLUDING CONVERSION OR THEFT CLAIMS).
- IN ANY EVENT, SHIPBOB’S MAXIMUM AGGREGATE LIABILITY TO YOU, NOTWITHSTANDING THE NATURE OR GROUNDS FOR ALL CLAIMS, INCLUDING THE BREACH OF THIS AGREEMENT BY SHIPBOB, SHALL NOT EXCEED $2,000 FOR ANY CLAIMS NOT COVERED BY THE GOODS DAMAGE CAP. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS AGREEMENT AND THE PARTIES RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS AGREEMENT.
You shall defend, indemnify, and hold harmless ShipBob from and against any claims, actions or demands, liabilities (including court costs and attorney’s fees), tax obligations, fines and penalties, including without limitation reasonable legal and accounting fees and expenses, arising or resulting from: (a) your breach of this Agreement, (b) any of Your Content, (c) your negligence, fault, omissions, or willful misconduct, (d) your fraud or misrepresentation in connection with the Services or with your access, contribution to, or use of the Services, or (e) your misuse of the Services (“Claims”). ShipBob shall provide notice to you of any claim. ShipBob reserves the right to assume the exclusive defense and control of any third-party Claims which are subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting ShipBob’s defense of such Claim. This indemnity shall include, without limitations, all Claims in tort, contract, by statute or otherwise, including Claims for personal injury (including death) and actual or tangible property damage.
U.S. Government Matters – Your Compliance with Trade Laws.
You may not remove or export from the United States or allow the export or re-export of Goods subject to this Agreement or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. As defined in FAR section 2.101, the software and documentation installed by ShipBob on your Equipment (if applicable) are “commercial items” and according to DFAR section 252.227 7014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement.
You may not assign this Agreement without the prior written consent of ShipBob, but ShipBob may assign or transfer this Agreement, in whole or in part, without restriction.
If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect, and enforceable. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, representation and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. Except as specifically set forth in this Agreement (or a Volume Agreement or Service Level Agreement), the terms of this Agreement shall take precedence over any contrary or conflicting terms in any other agreement. The failure of ShipBob to exercise or enforce any right or provision of this Agreement shall not be a waiver of that right. You acknowledge that this Agreement is a contract between you and ShipBob, even though it is electronic and is not physically signed by you and ShipBob, and it governs your use of the Services. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind ShipBob in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement or otherwise, the substantially prevailing party will be entitled to recover its costs, expenses and attorneys’ fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by facsimile or email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.
Governing Law – Prevailing Party in Litigation.
This Agreement and all Claims or disputes between the parties shall be governed by the laws of the State of Illinois without regard to its conflicts of law provisions. The UN Convention on the International Sale of Goods shall not apply. All Claims, lawsuits, causes of action and disputes between us shall be exclusively brought in the State or Federal Court located in Chicago, Illinois. The parties submit to the exclusive personal jurisdiction and venue of these courts. The substantially prevailing party in any dispute or litigation between us, including those related to this Agreement or the Services, shall be awarded their reasonable court costs, expenses and reasonable attorneys’ fees.
- Acceptance of Terms
- By electing the ShipBob 2-Day ShipBob 2-Day Express Shipping Option, you acknowledge that you have selected the ShipBob 2-Day Express Shipping Option and you have read, understood, and agree to be bound by these ShipBob 2-Day Express Fee Terms & Conditions.
- Express Shipping Option
- ShipBob provides the ShipBob 2-Day Express Shipping Option in qualifying geographic areas.
- While ShipBob aims to provide 100% coverage of zip codes in the continental US, the “ShipBob 2-Day Express Shipping Option” is defined as a shipment with a transit time of two business days once fulfilled by ShipBob, with a cutoff time of 12:00 PM local time Monday through Friday.
- The ShipBob 2-Day Express Shipping Option may only be available in select zip codes in the United States, the list of which is available upon request. ShipBob reserves the right to modify such list of qualifying zip codes in its sole discretion and shall not be required to provide you with notice of any such modifications. The qualifying zip codes may also fluctuate in connection with the amount of your on hand inventory.
- ShipBob will be responsible for processing and routing shipments within the time frame set forth above. Due to carrier limitations, the following cannot be delivered within 2 business days from when the order is fulfilled: out of stock items, dangerous goods, orders shipping to Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes.
- During peak season (defined as the dates between Thanksgiving Day and Christmas Eve), a transit time of 2 days may be impacted by changes to shipping carrier SLAs.
- Vendor Agreements
- You agree to maintain inventory levels of a minimum of four weeks of “on hand inventory.” “On hand inventory” shall be calculated by multiplying the most recent two weeks of sales by two.
- You agree to send replenishment inventory to a fulfillment center designated by ShipBob promptly upon request by ShipBob.
- You agree that ShipBob may move inventory as reasonably required in ShipBob’s discretion to enable and ensure coverage for the ShipBob 2-Day Express Shipping Option.
- ShipBob 2-Day Express Shipping Option Fee
- Upon receipt of Vendor’s selection of the ShipBob 2-Day Express Shipping Option, ShipBob will advise Vendor of the fee (the “ShipBob 2-Day Express Shipping Option Fee”) for such service, and Vendor shall pay the ShipBob 2-Day Express Shipping Option Fee.
- The ShipBob 2-Day Express Shipping Option Fee shall be considered a Service Fee.
- Acceptance of Terms
- For orders being shipped to a business (“B2B Order”), ShipBob allows the use of pre-paid labels or client-directed freight shipments. When submitting a B2B order through ShipBob, the following conditions apply:
- ShipBob will notify you via email once a pre-paid parcel or client-arranged freight order has been packed.
- After this notification, you will have 5 business days to upload a shipping label for pre-paid parcel shipments or to have a freight provider pick up your client-arranged freight order.
- After 5 business days if the conditions in step 2 have not been met, you will be assessed a $25.00 fee for pre-paid parcel orders or a $50.00 fee for client arranged freight orders.
- After 10 business days from the time an order was packed, if you have not yet uploaded shipping labels for your parcel order or have not yet had a freight company pick up your client-arranged freight order, ShipBob will restock your B2B order and you will be assessed a cancellation fee. This cancellation fee will be equal to ShipBob’s total cost to prepare the order, including, but not limited to, pick fees, prepaid label fees, and any other costs incurred to prepare the order.
- If you cancel a B2B order after ShipBob has started pick your B2B order, you will also incur the above cancellation fee in additional to the original fee to prepare your B2B order.
- ShipBob reserves the right to charge for a prepaid order once it has been packed.
- If ShipBob does not pack a B2B order within ShipBob’s stated SLA, ShipBob will cover all costs if you provide proof of invoice for you having to reschedule freight, up to a maximum of $500.00. In this circumstance, ShipBob will not assess a late fee and also will hold the order for up to 15 business days before restocking, and, restocking will be done free of cost. If ShipBob fails to pack an order within ShipBob’s stated SLA, and you contact ShipBob to request a hold, ShipBob will hold the packed B2B order for up to 30 calendar days.
- For orders being shipped to a business (“B2B Order”), ShipBob allows the use of pre-paid labels or client-directed freight shipments. When submitting a B2B order through ShipBob, the following conditions apply: