Customized Fulfillment Services for Unique Customer Experiences

ShipBob is a 3PL that offers more control and flexibility. By outsourcing fulfillment to ShipBob, you have the ability to customize your fulfillment solution to meet your unique needs.

From custom packaging to choosing the fulfillment locations to store inventory in, we partner with you to help you make the right decision for your business, so you can continue to offer a great experience for your customers.

The amazing thing about ShipBob has not just been its flexibility and ability to customize, but also the support it’s given us whenever we’ve faced problems. ShipBob has really allowed us to capture growth well.

Aaron Patterson

COO of The Adventure Challenge

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What is customized fulfillment?

Customized fulfillment refers to the ability to customize your logistics needs based on your type of online business. It consists of direct integrations and API to create an end-to-end fulfillment solution that meets your needs, from subscription orders to reverse logistics.

5 types of customized fulfillment services

Customized packaging

ShipBob offers several different packaging options and partners, so you can design a custom box or poly mailer with inserts that will keep enhance the unboxing experience and delight your customers. For eco-friendly brands, ShipBob partners with Ecocart to easily offset your shipping and fund high-impact forest conservation and restoration projects worldwide. We also partner with experts in eco-friendly shipping and packaging.

Subscription orders

ShipBob partners with ecommerce brands that offer a subscription service, and we make it easy for them to connect their online store to ShipBob’s subscription-friendly technology to fulfill subscription orders automatically, accurately, and quickly.

Inventory management

ShipBob’s technology offers built-in inventory management tools included at no extra cost for merchants who use ShipBob to fulfill orders. This provides you with the tools, guidance and reporting necessary to efficiently manage your inventory across multiple stores and fulfillment centers and forecast future demand.

“We utilize ShipBob’s Inventory API, which allows us to programmatically retrieve real-time data on how many units of each product are currently stored at ShipBob’s warehouses. We currently use this API to generate custom reports to tie this inventory data into our accounting platforms.”

Waveform Lighting Team

Distributed inventory

When ShipBob partners with your business, we analyze where orders are coming from and strategically split inventory among our fulfillment centers located across the globe. That way, you can strategically reduce the number of shipping zones a package must travel through, reducing shipping costs and last-mile delivery time.

Returns management

Creating a solid returns process can be a huge undertaking. ShipBob’s fulfillment solution gives you several different options on how to manage returns. We make it easy to manage all returns from one dashboard, and with every item returned, you have the option to have it restocked, quarantined, or disposed. We also partner with leading returns solutions to help you enhance your returns management process.

The ability to work with one of the co-founders of ShipBob to launch a new, custom returns process was awesome. Returns were taking a lot of time and resources to process on our end, but ShipBob was super helpful and critical in creating a solution for us.”

Nikolai Paloni, Co-Founder of Ombraz Sunglasses

How customized fulfillment boosts customer experience

Your fulfillment strategy has a lot of power over how you provide more value for your customers by enhancing the unboxing experience. ShipBob’s customized fulfillment solution gives you more control over your logistics operations while saving time and money in the long run. With ShipBob, you’re also given full visibility into the entire order management process, so you can keep your customers up to date about their orders in real time.

How ShipBob helped The Finer Things 1920 fulfill customer orders

The Finer Things 1920 offers a quarterly gift subscription. Before ShipBob, founder Andrea Hamilton was fulfilling orders from her home. To prepare for a hectic Q4, she knew she needed help to fulfill orders accurately and on time. She outsource fulfillment to ShipBob and was able to streamline her fulfillment strategy just in time for the holiday season.

“Last time we shipped our own packages, it took us 3 weeks. It took ShipBob less than 2 days. I couldn’t wait to delegate this business over, because the stress level was through the roof. I am just so grateful for ShipBob.” 

Andrea Hamilton, founder of The Finer Things 1920

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Distributed inventory

With ShipBob’s network of fulfillment centers, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.

Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and carrier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.

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100% Coverage Across the Continental US

If you’re looking to expand into the United States, ShipBob has 2-Day Express Shipping that provides 100% coverage in the continental US from even just one fulfillment center.

You can also distribute your inventory across ShipBob’s fulfillment centers across all regions of the United States. We leave it up to you to decide where you want us to store your inventory.

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Order management

At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfillment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or carrier service), and get a quick snapshot of any orders that require action.

With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.

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Reporting and analytics

To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.

Data can be a competitive advantage, and our reports show an analysis of which fulfillment centers you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfillment cost per order, storage cost per unit, and much more.

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End-to-end customer experience

We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.

As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.

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Save on fulfillment costs

Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfillment costs, while at the same time achieving 4x growth.

Learn more about Prymal’s growth

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Improve your conversion rate

Not only was BAKblade able to scale internationally by partnering with ShipBob, but they found adding 2-Day Shipping increased their conversions as well.

Learn more about BAKblades’s growth

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Store, ship, and grow internationally

Sunglasses brand Ombraz distributed their inventory across 3 fulfillment centers in two different countries. This has allowed them to ship to 55 countries on seven continents.

Learn more about Ombraz’s growth