DTC makeup and other types of beauty products are taking over the globe. In fact, 52% of online shoppers said they have purchased a beauty product from a direct-to-consumer (DTC) brand in the past. This goes to show there is high demand for independent online beauty brands. But even with so much opportunity, there are challenges — especially when it comes to shipping delicate makeup products.
In this article, we’ll go over the challenges and best practices of shipping makeup.
Shipping makeup has its challenges
Cosmetics come in both liquid and solid form, as well as different types of containers from plastic to glass. Depending on the type of makeup and the container it comes in, some makeup products are more challenging to ship than other less breakable items. Here are three reasons why makeup can be difficult to ship.
Contrary to popular belief, makeup can expire. Although makeup doesn’t always come with a “best by” date, they do expire at some point. Unopened, foundations and mascara last up to three years and lipsticks can last up to five. From ingredients to environment, there are so many different factors that determine the shelf life of makeup products. One important factor to keep in mind is if you’re selling organic or natural makeup products, the shelf life is significantly shorter.
Whether it’s the makeup itself (e.g., powders) or the container (e.g., glass or easily broken plastics), makeup products tend to be extremely fragile shipments. Some makeup products even come with small, delicate pieces like applicators that can easily break. Before you ship a product, consider ways to provide extra protection. A little bit of tape to keep makeup containers sealed shut or an applicator in place goes a long way.
Some makeup products are more temperature-sensitive than others. Whether the makeup comes in a liquid or a solid form, too much humidity or heat can cause the makeup to melt or even change in color. Freezing temperatures can also ruin the texture of the makeup or freeze the bottle, causing it to explode. Whether you’re storing products at home or in a warehouse, make sure it’s stored away from extreme temperatures, sunlight, and humidity.
Many DTC makeup brands have found success by going global. If you’re looking to ship cosmetics internationally, be aware of any limitations. For instance, alcohol-based fragrances are considered hazardous and cannot be shipped by air without certification.
Certain makeup ingredients may also be banned in certain locations around the world. ShipBob has fulfillment centers in the USA, Canada, and the European Union and can help with international fulfillment.
6 tips when shipping makeup
Nothing is worse than receiving an order in the mail that you’re excited about only to find that it’s been damaged. Here are six tips on how to ship makeup orders to your customers safely.
1. Wrap it!
Wrap the makeup product in bubble wrap or other forms of dunnage to protect it from any shock damage while it’s being shipped. For more fragile items like pressed powders or eyeshadows, make sure to wrap it at least four times — the more padding the better!
2. Stick with high-quality warehousing
A high-quality, well-organized warehouse will ensure your products are stored in a safe and secure place. Many tech-enabled third-party logistics (3PL) companies offer multiple warehouse locations so you can store your inventory closest to your customers, also known as distributed inventory. That way, an order can reach its destination faster, which lowers the chance of any damage during shipping.
Some 3PLs also offer temperature- and climate-controlled warehousing for certain makeup products that are more sensitive to humidity or higher temperatures.
3. Opt for insurance
From loose pigments to small pieces like eyeshadow applicators, makeup is highly prone to shipping damage. Even if you prepare the order properly before shipping, anything can happen while it’s being shipped via truck, rail, or air — especially if it has a long way to go before it reaches its destination. Most of the time it is out of your control, so opting in for shipping insurance to protect your shipments is worth the extra cost.
4. Add package fillers
Adding extra dunnage can help keep your product in place, especially if it’s a fairly small makeup item. Kraft paper is a cheap, eco-friendly option and can help protect your package from movement. For makeup products that come in liquid form or loose pigments, and you’re hearing customers complain about damaged shipments, it may be beneficial to wrap your products in a small plastic bag to avoid it from spilling. This will also add extra protection from humidity or moisture.
5. Know the ingredients of your product
Understanding what ingredients are in your product will help you decipher if it will ship safely, comply with carrier regulations, and strive in certain temperatures. By knowing what your makeup products are made of, you’ll avoid the possibility of your products melting in a hot warehouse or finding out it’s not allowed to ship to certain locations, especially internationally (e.g., makeup with CBD or alcohol-based products).
6. Understand different carrier rules
Major shipping carriers including USPS, FedEx, UPS, and DHL have their own set of rules when it comes to shipping makeup, especially any that may contain flammable liquids. Be sure to read through your shipping carrier’s rules and guidelines beforehand to ensure your products ship on time without any issues.
How a 3PL can help you scale your online makeup brand
Shipping makeup can be a challenge and it can take up a lot of your time as you build your business. Fortunately, you don’t have to figure it all out on your own. Partnering with a 3PL can help ensure your products are fulfilled and shipped properly while saving you time and money.
“Utilizing ShipBob to get my time back meant that I could focus on all the other aspects of my business that actually drive sales, like marketing and product development. That’s a huge part of how I was able to build a six-figure revenue business within 11 months.”
Teri Miyahira, founder of Teri Miyahira Beauty
Here are just a few of the benefits of partnering with a 3PL, like ShipBob, to fulfill and ship cosmetic products:
When it comes to delicate products like makeup, not all warehouses are created equal. ShipBob offers a robust fulfillment center network that is powered by our proprietary technology and managed by retail fulfillment experts.
From temperature control services to lot numbers to managing expirations dates, ShipBob works with you to store your products according to their needs. That way, you can spend less time worrying if your inventory is stored properly and if orders are being packed safely before shipping.
Once a customer places an order, the customer experience doesn’t stop there. One way to make your online makeup brand standout is through branded, custom packaging.
ShipBob allows merchants to maintain high brand quality with the freedom to use their own branded boxes along with marketing flyers and inserts (or you can use our plain packaging at no additional cost). Our software also helps you effortlessly bundle products, mark them as fragile, and tell us if you prefer each item be shipped out in a box or poly mailer.
The online cosmetics industry is booming, which means competition is at an all-time high. Offering affordable, 2-day shipping options for your customers can give you a competitive edge, and ultimately improve conversion rates and increase average order value.
Online makeup brands can benefit highly from a subscription box or recurring orders model. Based on when your customers run out of their favorite products, you can automatically ship more products to them on a regular, predetermined basis.
ShipBob offers easy integrations that connect your online store with our technology to use subscription apps such as ReCharge and Bold Subscriptions. We also offer a robust Developer API to integrate your tech stack with ours, build a custom experience, and create a seamless subscription fulfillment process.
“Our business is almost all subscriptions, and ShipBob helps us offer reliable, affordable shipping that shows up at the same time each month.”
Oded Harth, CEO & Co-Founder of MDacne
Whether you’re based in the United States, or from another country and want to save on US shipping costs, ShipBob has the ability to ship orders to all countries where the major shipping carriers can deliver to. We also negotiate bulk discount carrier rates, so you can ship internationally at a lower cost.
Beauty brand Baja Bae found success with ShipBob
Australian-based beauty brand Baja Bae was founded by two friends Carly and Tamarin. Before partnering with ShipBob, they were spending too much valuable time packing and shipping orders — not to mention struggling with the entire inventory management and fulfillment process.
Once they started shipping orders through ShipBob’s Chicago fulfillment, they now are able to get orders shipped to customers around the world:
“ShipBob offered us the best solution and was tailored toward our needs as an early startup business on its way to growing.”
Tamarin Oblowitz, co-founder of Baja Bae
Now, Baja Bae ships to customers from around the world and has successfully created an exceptional customer experience.
Scale faster with ShipBob
Building a successful DTC makeup brand is thrilling, but it does come with some challenges. Understanding shipping best practices will not only save you time and money, but it will also help build customer loyalty along the way. With so much competition, your logistics strategy can provide a competitive advantage and allow you to scale your online makeup business faster.
By partnering with ShipBob, you’re able to tap into our strong network of fulfillment center locations, technology, and expertise to help you grow your ecommerce business. To learn more about how ShipBob can help scale your online makeup brand, click below to speak with a fulfillment expert today.