Townsville Fulfilment Solutions
Whether you’re a Townsville-based business or a global brand looking to better serve your customers, ShipBob has you covered.
ShipBob offers global fulfilment solutions with a growing fulfilment network, including Sydney and Melbourne-based fulfilment centre locations.
Learn more about how ShipBob can help you more efficiently reach Australian customers while also expanding into new markets outside the country.
As an Australian business, we’re excited to gain access to ShipBob’s fulfilment solutions in our home country. With physical distance, time zones, and regulatory differences always playing a factor when expanding internationally, finding a trusted 3PL years ago was definitely not easy.
Head of Operations at Karst
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Provide a Great Customer Experience in Australia
ShipBob is an international 3PL that offers exceptional customer experience for your customers by reducing shipping costs and transit times.
By fulfiling orders within the most optimal locations in Australia, you can save money while also better serving customers from all over the globe. It works by bulk shipping inventory to our Sydney and/or Melbourne fulfilment centres, (and even other locations of your choice in America, Canada, the UK, and mainland Europe).
You can learn more about our Australia-based fulfilment centre here.
Why partner with ShipBob?
ShipBob is a best-in-class international fulfilment provider. Our entire distribution network is powered by the same technology, which provides more visibility, transparency, and consistency throughout your supply chain.
No matter if you bulk ship inventory to our Sydney and/or Melbourne locations or any other location within our network, ShipBob’s warehouse management system, SLAs, and support team provide the same level of world-class fulfilment, consistency, and transparency.
“I can’t tell you how much of a godsend it was that ShipBob opened an Australia fulfilment centre. I hope it dominates that market — the alternatives are terrible. ShipBob truly empowers the world of small businesses.”
Nathan Garrison, Co-Founder and CEO of Sharkbanz
ShipBob is trusted by thousands of the fast-growing ecommerce brands that have successfully expanded into new markets, saved on costs, and have grown their business faster — all while spending less time and money on logistics.
“The biggest logistical problem that our organisation has had in recent years is one faced by hundreds of businesses around Australia. The tyranny of distance.
With ShipBob, we’ve been able to remove that. With hubs in Sydney and Melbourne, which are two of our largest markets, we’ve been able to put our products closer to those who want them. We’ve been able to cut our freight and postage spend while removing labour costs.
For Betoota Outfitters, working with ShipBob has been easy and affordable. It’s been the perfect growth partner for our organisation and we look forward to working with them for years to come.“
Errol Parker, Editor-at-Large, The Betoota Advocate
How ShipBob improves your fulfilment and logistics
Save on fulfilment costs
Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfilment costs, while at the same time achieving 4x growth.
Improve your conversion rate
Not only was BAKblade able to scale internationally by partnering with ShipBob, but they found adding 2-Day Shipping increased their conversions as well.
Store, ship, and grow internationally
Sunglasses brand Ombraz distributed their inventory across 3 fulfilment centres in two different countries. This has allowed them to ship to 55 countries on seven continents.
With ShipBob’s network of fulfilment centres, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.
Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and courier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.
At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfilment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or courier service), and get a quick snapshot of any orders that require action.
With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
Reporting and analytics
To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.
Data can be a competitive advantage, and our reports show an analysis of which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.
End-to-end customer experience
We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.
As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.