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The cost of shipping and how long it takes are two of the most important factors an ecommerce customer will consider when choosing whether or not to buy a product. The higher the cost and the longer the ship times, the more likely they are to abandon their cart or spend less. This is becomes an even bigger challenge when it comes to international shipping, where the rates are significantly higher and the ship times longer.
If you’re looking to ship to customers outside of your home country, finding ways to reduce shipping costs and last-mile deliver times is critical to success. However, this is easier said than done, especially if your distribution is based in the US and you want to ship to customers in Vienna, or vice versa. The solution? An international third-party logistics (3PL) provider.
ShipBob is a 3PL with fulfilment centres across the globe. We have experience and expertise in international fulfilment, and the distribution network to bring down your costs and delivery timelines. Partner with us and you can distribute your inventory across any of our fulfilment centre locations.
For instance, if you want to ship to customers in Vienna, then you can bulk ship your inventory to our European fulfilment centre and we’ll distribute it from there; no need to ship each order across the Atlantic! Distributing your inventory will enable lower costs and faster deliveries, which ultimately leads to less cart abandonment and more sales.
“We are all about the entire customer experience, so international shipping is very important to us. We ship to 55 different countries and all 50 states. When I found out ShipBob was expanding into both Canada and Europe, I knew we wanted to expand our physical footprint with them.”
Nikolai Paloni, Co-Founder of Ombraz Sunglasses
Ecommerce order fulfilment services in Vienna
Interested in shipping to customers in Rome? ShipBob’s international fulfilment capabilities makes it easy. Here’s how ShipBob works:
- Get started by connecting your store to ShipBob’s platform. This doesn’t require any programming or coding and can be completed quickly.
- Check your data and determine where your customers live.
- Choose the ShipBob fulfilment centres closest to your customers, and ship your inventory to those fulfilment centres.
- ShipBob is notified when orders are placed at your store, picking lists are auto-generated at our fulfilment centre, and our team picks, packs, and ships the order.
- You and the customer receive tracking info on the order.
Estimating international shipping costs can be difficult, and customers are more likely to get hit with unexpected charges. By hiring an international 3PL like ShipBob you can ship at domestic rates and costs are easier to calculate. Also, with lower shipping rates comes more sales and higher average order value (AOV).
Speed up deliveries
Not only are international shipments more expensive, they also take longer — sometimes much longer. And shipping costs are extremely high if you want to offer 2-day shipping options via methods like air. You may have to take a loss or pass along substantial costs to the customer (which makes them less likely to buy). Distributing your products from one or multiple ShipBob’s fulfilment centres allows you to offer fast, affordable shipping options to more customers.
Manage your inventory and orders
ShipBob’s platform comes with built-in inventory and order management tools that makes running your day-to-day operations simple and straightforward. Using the ShipBob dashboard, you can closely track inventory levels at each location, view order status in real-time, identify slow-moving inventory, set reorder points to avoid stockouts, and much more.
You can also manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
Choosing ShipBob for you Vienna order fulfilment
Scaling an ecommerce company can be a challenging endeavor — especially if you’re trying to expand internationally. ShipBob can help you get started with international fulfilment, so you can focus on more important tasks like product development, marketing, and customer service.
Lower fulfilment costs
ShipBob’s distributed inventory methodology and advanced fulfilment technology streamlines the entire fulfilment process from end-to-end, saving you money with efficiency and lower shipping rates. Our platform also searches the top mail carriers and automatically finds the fastest, most affordable rate for each order.
One of our partners, eco-friendly beach brand Ocean & Co., was able to lower their fulfilment costs by 33% compared to their previous 3PL, all while generating $2 million in sales in their first year.
“While many 3PLs utilise a complex pricing model that makes forecasting expenses nearly impossible, ShipBob has a clear pricing model so we know exactly what we’re going to be billed.”
Gerard Ecker, Founder & CEO of Ocean & Co.
Less time spent on fulfilment
Many ecommerce founders spend much, or most, of their time handling the ins and outs of retail fulfilment. Coordinating logistics operations, responding to questions about orders, and staying on top of inventory counts are just a few of the time-consuming tasks that can eat up your day. One of our partners, sunglasses brand Rainbow OPTX, saved 120 hours each week by outsourcing fulfilment to ShipBob.
“It felt like all I did in the busy season was eat, sleep, and pack orders. It was my entire life. I even had 2 other people helping, each working 8 hours a day, 5-6 days a week. I had reached my limit. I had to make a transition in order to scale.”
Noel Churchill, Owner and CEO of Rainbow OPTX
Offer more affordable shipping options
Since shipping costs are a major determiner of whether or not customers will purchase, the better shipping options you can offer, the more you’ll convert. And, distributing your inventory with ShipBob allows you to save on shipping and pass that savings along to the customer. Bathorium, a luxury bath brand, reduced their shipping cost by significantly after partnering with ShipBob.
We’ve seen a reduction of 70% on shipping costs in the US, which helps keep conversions high. When we joined ShipBob, only 20% of our customers were in the US. By the end of the year, that number will be around 40%.
Greg MacDonald, CEO & Founder of Bathorium
How to know when it’s the right time to outsource fulfilment
The best time to outsource fulfilment to a 3PL is when there are certain parts of the fulfilment process that you’re struggling with and that are holding you back from scaling. A 3PL can take these processes off your hands and let your business thrive without having to worry about inventory management, order management, or the pick, pack and ship process.
Here are some common signs that, if you recognize them, probably indicate it’s time to outsource:
- You’re interested in expanding (either domestically or globally) but don’t want to overpay on shipping.
- You spend a lot of time and money on administrative tasks related to fulfilment.
- Your order volume is increasing rapidly and you need help keeping up.
- Your fulfilment team makes frequent errors and you want to professionalize the process.
- Your business experiences seasonal fluctuations and you need help at certain times of the year.
Ready to get started with an international 3PL? Fill out the form below to request a quote from ShipBob. A fulfilment expert will be in touch to discuss custom pricing and how ShipBob works.
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