Box sizing, filler, shipping times and return handling are a few basic areas that often get overlooked when getting a logistics operation up and running. Here are some areas that new businesses tend to overlook.
Misconception #1: It’s as simple as putting my items in a box and shipping them out.
Reality: There is a science to choosing which box and packing materials to use.
Misconception #2: Everything will get delivered to the end customer seamlessly.
Reality: Packages are bound to get misplaced. It happens. You have to be prepared for those that don’t get delivered and how to solve for them.
Misconception #3: Once the order gets delivered, I’ll be off the hook.
Reality: Some customers are going to want to return your product. Having a solid returns process is essential for a seamless customer experience.
Hear more on the topic from ShipBob Co-Founder & CEO, Dhruv Saxena.
Did you know that ShipBob helps customers better manage their ecommerce fulfilment?
Learn how to compete with giant retailers by meeting customer expectations around 2-day shipping. Download the “ShipBob 2-Day Express Shipping” eguide.