Townsville Fulfillment Solutions
In 2020, ecommerce revenue exceeded $34.5 billion in Australia, and is expected to grow 6.2% annually 2021-2026.
Whether you’re a Townsville-based business or a global brand looking to better serve Australian customers, ShipBob has you covered.
ShipBob offers global fulfillment solutions with a growing fulfillment network, including an Australia-based fulfillment center location.
Learn more about how ShipBob can help you sell more to Australia customers while also expanding into new markets outside the country.
As an Australian business, we’re excited to gain access to ShipBob’s fulfillment solutions in our home country. With physical distance, time zones, and regulatory differences always playing a factor when expanding internationally, finding a trusted 3PL years ago was definitely not easy.
Head of Operations at Karst
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Provide a Great Customer Experience for Australian-Based Customers
ShipBob is an international 3PL that offers exceptional customer experience for your Australian-based customers by reducing shipping costs and transit times.
By fulfilling orders within Australia, you can save money while also better serving customers from all over the globe. It works by bulk shipping inventory to our Sydney and/or Melbourne fulfillment centers, as well as other locations of your choice (located in the US, Canada, the UK, mainland Europe, and more).
When it comes to dealing with customs, import duties, and becoming a non-resident importer, ShipBob will walk you through the process of sending freight to any of our fulfillment centers. We’ll work with your current carrier or freight partners, or you can leverage ShipBob’s relationships with cross-border freight shipping specialists.
You can learn more about our Australia-based fulfillment center here.
Why partner with ShipBob?
ShipBob is a best-in-class international fulfillment provider. Our entire distribution network is powered by the same technology, which provides more visibility, transparency, and consistency throughout your supply chain.
No matter if you bulk ship inventory to our Sydney and/or Melbourne locations or any other location within our network, ShipBob’s warehouse management system, SLAs, and support team provide the same level of world-class fulfillment, consistency, and transparency.
“I can’t tell you how much of a godsend it was that ShipBob opened an Australia fulfillment center. I hope it dominates that market — the alternatives are terrible. ShipBob truly empowers the world of small businesses.”
Nathan Garrison, Co-Founder and CEO of Sharkbanz
ShipBob is trusted by over 5,000 fast-growing ecommerce brands that have successfully expanded into new markets, saved on costs, and have grown their business faster — all while spending less time and money on logistics.
“It’s so helpful knowing that we have the options to expand so easily. We know that we can compare markets simply, and because ShipBob has already set up multiple fulfillment centers in various countries, it’s a simple choice. We don’t need to compare the logistics as intensely.”
Nakisah Williams, Founder of Craft Club Co.
How ShipBob improves your fulfillment and logistics
Save on fulfillment costs
Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfillment costs, while at the same time achieving 4x growth.
Improve your conversion rate
Not only was BAKblade able to scale internationally by partnering with ShipBob, but they found adding 2-Day Shipping increased their conversions as well.
Store, ship, and grow internationally
Sunglasses brand Ombraz distributed their inventory across 3 fulfillment centers in two different countries. This has allowed them to ship to 55 countries on seven continents.
With ShipBob’s network of fulfillment centers, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.
Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and carrier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.
100% Coverage Across the Continental US
If you’re looking to expand into the United States, ShipBob has 2-Day Express Shipping that provides 100% coverage in the continental US from even just one fulfillment center.
You can also distribute your inventory across ShipBob’s fulfillment centers across all regions of the United States. We leave it up to you to decide where you want us to store your inventory.
At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfillment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or carrier service), and get a quick snapshot of any orders that require action.
With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
Reporting and analytics
To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.
Data can be a competitive advantage, and our reports show an analysis of which fulfillment centers you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfillment cost per order, storage cost per unit, and much more.
End-to-end customer experience
We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.
As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.