Warehouse Optimisation Guide
Your ability to receive, store, and ship products efficiently can not only save you money but also improve a customer’s experience with your brand. A quality post-purchase experience is what gets your customers talking, leaving positive reviews, and returning for more.
The thing is, warehousing and product fulfilment can get complicated. An increasing number of SKUs, manual processes, and outdated warehouse systems all contribute to creating bottlenecks.
In this article, we’ll discuss the benefits of warehouse optimisation, a few tips on how you can take your warehouse to the next level, and the advantages of partnering with an end-to-end fulfilment expert.
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What is warehouse optimisation?
Warehouse optimisation is the strategic process of improving the efficiency, productivity, and accuracy of warehouse operations. The objective is to minimise costs, maximise throughput, and enhance the customer experience through a combination of improved warehouse layout design, technology integration, process reengineering, and employee training.
In the context of ecommerce, this optimisation aims to streamline receiving, picking, packing, shipping, and return processes. Thus, ensuring orders are processed in the quickest and most cost-effective way possible.
Here’s why you need to optimise your warehouse
A warehouse is more than just a storage facility; it’s the place where you get to prove why your customers should put their trust in you. It’s what enables you to create a memorable unboxing experience or provide affordable 2-day shipping.
Yet, despite its central role, warehouse efficiency isn’t always at the top of mind for ecommerce businesses. Why, you ask? It can be expensive, complicated, and time-consuming.
However, those willing to spend the time, money, and resources to invest in improving their warehouse will benefit from these three key advantages:
- Improved productivity: An optimised warehouse streamlines every process. This means less time wasted, quicker turnaround, and the ability to handle a larger volume of orders.
- Greater customer satisfaction: When customers receive their orders on time and in perfect condition, they’re likely to come back for more. On the flip side, delayed or incorrect orders can have an outsized negative impact. An optimised warehouse helps you consistently meet or exceed customer expectations, turning one-time buyers into repeat customers and potentially even becoming part of your brand community.
- Increased profitability: The quicker you can move products in and out of your warehouse, the better your cash flow will be. Additionally, efficient space utilisation can reduce storage and labour costs—contributing directly to your bottom line.
The benefits of warehouse optimisation
Warehouse optimisation offers benefits that go far beyond just operational improvements. It has the power to reshape a business’s logistical capabilities—enabling a brand to scale further.
Let’s dig deeper into a few of the most important benefits of warehouse optimisation.
Slick inventory management
Inventory management is no small task—especially when your business offers hundreds, thousands, or even tens of thousands of SKUs. Manually keeping track of which ones are running low versus ones that are overstocked is a cumbersome process that’s prone to human error.
But with real-time inventory management systems, businesses have access to instantaneous data regarding stock levels, order status, product locations, and more.
“We have a Shopify store but do not use Shopify to track inventory. In terms of tracking inventory, we use ShipBob for everything — to be able to track each bottle of perfume, what we have left, and what we’ve shipped, while getting a lot more information on each order.”Ines Guien, Vice President of Operations at Dossier
By leveraging these real-time insights, companies can:
- Reduce stockouts: Nothing turns off a potential customer more than finding out their desired product is out of stock. Real-time inventory updates help businesses react swiftly, ensuring stock levels match the demand.
- Optimise storage space: Understand which products are fast-moving and which are not—ensuring efficient use of storage space.
- Forecast better: Accurate inventory data means better demand forecasting, helping businesses plan for the future more effectively.
Accurate order picking
In ecommerce, warehouse picking and packing errors are costly—not just in terms of monetary loss but also in terms of customer trust. Through a combination of smart order picking software and easily readable labels and barcodes on pallets, shelving units, aisles, and floors—pickers are much less likely to make mistakes.
By increasing order picking accuracy businesses can:
- Reduce return rates: The cost and hassle of handling returns due to picking errors can be significant. Accurate picking minimizes this risk.
- Enhance customer trust: Delivering the correct product on time, every time, enhances customer trust and loyalty.
Improve operational efficiency: Fewer errors mean fewer re-picks, saving both time and money.
“One of the biggest reasons we went with ShipBob is the multiple checks from start to finish. The WMS makes it really hard to send out the wrong product. It still happens on rare occasions – but it happens a lot less than before. Before we implemented ShipBob’s WMS, our order accuracy rate was around 92%. Now we’re at 99.7% for order accuracy, which equates to 2,100 less mispicks a year on average.”Jourdan Davis, Operations Manager at Pit Viper
Effective kitting & assembly
Kitting is essentially the process of preparing inventory to be sent out. This can be anything from removing an item from the warehouse’s packaging to combining multiple SKUs into a single package so that they can be sold as a “kit”. Assembly on the other hand refers to partly assembling a product.
Both of these processes take time, attention to detail, and are prone to errors when the correct workflows aren’t in place. By optimising your warehouse for effective kitting and assembly you benefit from:
- Cost savings: An efficient kitting and assembly process reduces the amount of time it takes to prepare each order, saving on labour costs.
- Enhanced product offerings: An unoptimized warehouse may not be able to offer “kits” or pre-assembled products. Offering these can differentiate a business in a crowded market and lead to higher average order values.
- Inventory efficiency: Tracking inventory becomes more streamlined when items are kitted, reducing potential errors and stockouts.
Fast shipping & receiving
The speed of shipping can make or break a customer’s experience. Similarly, if your warehouse is unable to quickly unload, inspect, and store products this can lead to significant bottlenecks, inaccurate inventory numbers, and missed sales opportunities.
An optimised warehouse facilitates faster and more efficient shipping and receiving processes resulting in:
- Enhanced customer satisfaction: Meeting or exceeding delivery expectations leads to satisfied customers and more positive reviews.
- Competitive edge: Offering expedited shipping options can provide a competitive advantage in a market where customers expect fast delivery.
- Operational savings: Faster warehouse receiving processes mean products are available for sale sooner, reducing potential lost sales due to stockouts.
Swift returns processing
Returns are an inevitable part of ecommerce, but an optimised warehouse can turn this challenge into a strategic advantage. Having an optimised warehouse that can streamline the returns process helps with:
- Customer retention: The average commerce return rates range between 20-30%. A hassle-free and efficient return process can lead to higher levels of customer satisfaction and retention.
- Inventory turnover: Efficiently processed returns can be restocked and resold more quickly, reducing holding costs.
- Data insights: Tracking and analising returns can provide valuable insights into product quality, customer preferences, and potential areas of improvement.
“About a year and a half after building out our business, we figured it was time to optimise some of our processes, including returns. The ability to work with one of the co-founders of ShipBob to launch a new, custom returns process was awesome. Returns were taking a lot of time and resources to process on our end, but ShipBob was super helpful and critical in creating a solution for us.”Nikolai Paloni, Co-Founder of Ombraz Sunglasses
7 warehouse optimisation tips (from the experts)
A truly optimised warehouse means having a balance between integrating the right technology, adopting streamlined warehouse processes, and acquiring the proper training. Only when these three things align will a business experience the full benefits of an efficient warehouse.
That being said, there are a few key things you should consider to guide you through your warehouse optimisation journey.
1. Assess & understand your current warehouse setup
First things first: you can’t fix what you don’t know is broken.
Start with a detailed assessment of your current warehouse setup, staffing levels, and technology. Are employees tripping over each other due to a cluttered layout? Is half your warehouse space gathering dust? Does your order accuracy decline when order volume increases?
Think of this stage as a diagnostic test; the results will indicate what needs to be improved.
Maybe you discover an opportunity to better organise your warehouse, invest in new equipment, or upgrade your racks and shelving systems. Whatever it may be, this initial evaluation is your roadmap for actionable changes.
2. Define your objectives & pain points
Now that you’ve audited your current setup, you need to define what it is you’re trying to achieve.
Ask yourself, what are you aiming for? Is it:
- Reducing shipping times to improve customer satisfaction?
- Cutting down operational costs to improve profitability?
- Increasing accuracy in picking and packing to reduce returns and associated costs?
- Improving space optimisation to satisfy growing customer demand?
Specific goals will offer you direction and purpose allowing you to better plan out your strategy.
During this stage, remember to keep the customer a priority. For example, if one of your objectives is to reduce costs but that in turn compromises the speed or accuracy of shipping, you might inadvertently affect customer satisfaction negatively.
Therefore, try to find a balance between operational efficiency and customer-centric goals.
3. Get your inventory management right, first
Once you’ve assessed your current setup and defined your objectives the first warehouse optimisation step to tackle is your inventory management.
Imagine this: you roll out a fantastic sale only to realise you’ve got very little left to sell. Or on the flip side, you have mountains of products collecting dust. Real-time tracking is the solution to this. Providing instant data on what’s running low or what’s overstaying its welcome.
Seasonal fluctuations in demand? That’s another area where inventory management tools and techniques can be a lifesaver. From reducing holding costs to improving cash flow, the right inventory control techniques and systems can drastically improve the efficiency of your warehouse.
4. Adopt a warehouse management solution (WMS)
A well-chosen warehouse management system (WMS) centralizes data and automates many of the tasks that would otherwise be labour-intensive and prone to error. Think receiving, shipping, storage, picking, kitting, packing, etc.
A WMS streamlines these processes and provides a single source of truth so you aren’t left guessing or cross-referencing multiple systems to figure out what’s happening in your warehouse.
Will there be an initial investment required to adopt warehouse management software? Of course. However, in the long run, the benefits far outweigh the costs. With a WMS you’ll be able to achieve:
- More accurate inventory counts
- Better order efficiency
- More productive warehouses
- A reduction in operational costs
- Faster shipping
5. Consider Lean warehousing techniques
Incorporating principles of Lean management helps reduce time spent on non-value-added activities. Originating from the manufacturing sector, Lean is all about doing more with less.
For example, are your employees walking an extra 200 steps just to pick an item that’s not strategically placed? Lean techniques would pinpoint this inefficiency which you can then work towards improving. It’s like feng shui for your warehouse; every element has a purpose and a place, thereby streamlining operations.
6. Invest in staff training
A warehouse is only as efficient as its least-trained employee. If employees aren’t properly trained they won’t perform tasks to the best of their abilities.
Holding periodic training sessions and implementing a labour management system to measure the efficacy of employees will help you identify areas where further training is needed. Investing in staff training ensures that everyone understands not just the what, but the why and the how of their tasks. This leads to fewer errors and less rework.
7. Outsource warehouse management to a 3PL
Optimising a warehouse to compete with today’s retail giants is no easy task. It takes time, significant investment, and expertise that many businesses simply don’t have in-house. This is where outsourcing to a 3PL can simplify things.
A 3PL specializes in all things logistics, from warehouse inventory management to warehouse putaway, picking, packing, shipping, and so much more. This means they have the experience and smart warehousing technology to optimise each step of the supply chain. By handing off your warehouse management to a 3PL, you’re essentially plugging into their existing infrastructure, benefitting from their economies of scale, and freeing yourself to focus on other core aspects of your business.
Moreover, 3PLs often have multiple distribution centers, enabling you to strategically place your inventory closer to your customer base. The case for multiple distribution centers continues to grow as it offers not only faster shipping times but also built-in redundancy. For example, if you run out of stock in warehouse A, you can continue to ship orders from warehouse B (an option only possible with a distributed inventory system).
Emerging trends and the future of warehouse management & optimisation
As technology progresses, businesses find ways to leverage its advancements to further optimise operations. And warehouse management is no exception.
Thanks to advancements like artificial intelligence (AI), robotics, and machine learning, these technologies are revolutionizing everything from inventory management to order fulfilment. AI algorithms can predict inventory needs with uncanny accuracy and robotics can improve warehouse efficiency by automating the picking process.
Big data and analytics also play a large role in the future of warehouse optimisation. As the volume of data generated by ecommerce businesses continues to grow, the need for sophisticated data collection and analysis tools becomes critical. These analytics can provide insights into customer behaviour, operational bottlenecks, and forecast future demand based on historical data.
So, where does ShipBob fit? At ShipBob, we’re a tech-enabled 3PL that’s committed to staying at the forefront of cutting-edge warehouse technology.
We understand that today’s warehousing solutions need to be flexible, scalable, and intelligent. By adopting these emerging technologies, we’re not just enhancing our capabilities; we’re setting the industry standard for modern and customer-focused warehousing solutions.
While nobody can predict the future with absolute certainty, the trends are clear: warehouse management is becoming smarter, faster, and more data-centric. Businesses that fail to adapt risk falling behind, not just in warehouse operations but in market competitiveness and customer satisfaction.
ShipBob: Your partner in warehouse optimisation & inventory management
As we’ve established throughout this article, effective warehousing isn’t just about storing products. It’s a critical component that influences your operational efficiency, customer satisfaction, and overall competitiveness in the marketplace.
Partnering with an end-to-end fulfilment partner like ShipBob can help you overcome the complexities and streamline every aspect of your operations.
Buttery-smooth inventory management
Inventory mismanagement can lead to overstocking, understocking, and a lot of headaches. ShipBob offers a real-time inventory management system that allows you to keep an eye on your stock levels, no matter where you are.
Easily distribute your inventory across multiple warehouses, sync your orders in real-time, and set inventory reorder points to ensure you always have enough stock to meet customer demand.
“We have access to live inventory management, knowing exactly how many units we have in Texas vs. Chicago vs. New York. It not only helps with our overall process in managing and making sure our inventory levels are balanced but also for tax purposes at the end of the year. ShipBob made simplified the entire process for our accountants and for us.”Matt Dryfhout, Founder & CEO of BAKblade
A WMS that never stops optimising
ShipBob’s WMS is a one-stop shop for everything you need to manage fulfilment. From order and transportation management to reporting and analytics, ShipBob’s WMS provides a holistic view of your entire supply chain operations.
No more stitching together various tools and hoping that the information is accurate.
“Using ShipBob’s warehouse management system and merchant application was a no-brainer. The thought of having to Frankenstein many tools and APIs together, plus the costs and uncertainty in performance, was a non-starter for other options.”Courtney Lee, founder of Prymal
Hand off all logistics to the leading outsourced fulfilment partner
If you’re feeling overwhelmed by the intricacies of warehousing and logistics, you’re not alone. Many ecommerce businesses find that their expertise lies in product development, marketing, and customer service, not in running a warehouse.
If this sounds like you, why not hand off all logistics operations to experts who live and breathe it? ShipBob’s end-to-end logistics solution offers a combination of experience and technology to seamlessly manage your entire fulfilment process. From receiving inventory and storing products to picking, packing, and shipping orders, ShipBob takes care of everything behind the scenes.
Warehouse optimisation FAQs
Below are answers to common questions about warehouse optimisation.
What role does technology play in warehouse optimisation?
Technology plays a major role in regards to optimising a warehouse. With so many moving parts, data can quickly get out of sync if you’re tracking things manually or attempting to integrate multiple technologies at once. Implementing a single warehouse management system can greatly reduce errors and make for a much smoother process.
How can efficient picking and packing processes improve my warehouse operations?
Efficient picking and packing processes reduce the time it takes to locate and dispatch items, leading to faster order fulfilment. Optimisation in these areas also minimizes errors, reducing the likelihood of costly returns.
How does shipping and returns management affect warehouse optimisation?
Efficient shipping and returns management creates more space for new inventory and streamlines reverse logistics. Poorly managed shipping and returns can lead to inaccurate inventory levels and increased storage costs.
How can I integrate the strategies discussed in this article into my existing warehouse operations?
To integrate new optimisation strategies, start by assessing your current operational weak points. Implement solutions gradually, measuring their impact before moving on to the next. Partnerships, like one with ShipBob, can significantly accelerate the optimisation process.