End-to-End Fulfilment Solutions
DTC brands usually don’t have the expertise, funds, or technology required to manage an ecommerce supply chain, from inventory management to shipping, to managing returns.
That’s where a 3PL like ShipBob comes in.
ShipBob is a tech-enabled 3PL that offers an international fulfilment network and proprietary software that helps to improve transit times, lower shipping costs, and complete the end-to-end fulfilment solution.
For our ecommerce tech stack, we use ShipBob, Klaviyo, Shopify Plus, Recharge, and Gorgias. What I love is how they all work together to manage communications and the customer experience in a streamlined way.
Michael Peters,
VP of E-Commerce Operations at TB12
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Automated order fulfilment
ShipBob makes it easy to sync your online store with ShipBob’s technology. This way, orders placed at your store will automatically be sent to a ShipBob fulfilment centre where inventory is stored. From there, we pick, pack, and ship the order for you.
Inventory management
By storing inventory in one or more of ShipBob’s fulfilment centres, you can track inventory levels in real-time all from one dashboard. ShipBob also offers a free analytics and reporting tool that helps you determine how much inventory to order and keep on hand. We also partner with leading inventory and order management solutions to further simplify the inventory management process.
Returns management
Creating a solid ecommerce returns process can be a huge undertaking. ShipBob’s retail fulfilment solution gives you several different options on how to manage returns. We make it easy to manage all returns from one dashboard, and with every item returned, you have the option to have it restocked, quarantined, or disposed. We partner with leading returns solutions to help you enhance your returns management process.
Distributed inventory
With ShipBob’s network of fulfilment centres, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.
Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and carrier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.
Go Global Easily
ShipBob´s Shipping Program enables fast and cost effective delivery for all UK, European and Global destinations. Working with any of our ecommerce store integrations, you can reach your customers with the best local and international carrier options.
Whether you ship from one or multiple fulfilment centre locations, you can offer fast delivery options to all your customers. Our proprietary algorithm does all the hard work to give you the most cost effective and in-demand delivery options.
Order management
At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfilment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or carrier service), and get a quick snapshot of any orders that require action.
With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
Reporting and analytics
To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.
Data can be a competitive advantage, and our reports show an analysis of which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.
End-to-end customer experience
We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.
As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.
How ShipBob improves your fulfilment and logistics
Save on fulfilment costs
Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfilment costs, while at the same time achieving 4x growth.
Improve your conversion rate
Not only was BAKblade able to scale internationally by partnering with ShipBob, but they found adding 2-Day Shipping increased their conversions as well.
Store, ship, and grow internationally
Sunglasses brand Ombraz distributed their inventory across 3 fulfilment centres in two different countries. This has allowed them to ship to 55 countries on seven continents.
