Click-to-Delivery Services

Customers expect fast and affordable shipping. And it all starts with an omnichannel fulfilment approach.

Partnering with an omnichannel fulfilment provider can help you improve your click-to-delivery performance.

ShipBob offers inventory, fulfilment, and shipping solutions for multi-channel ecommerce brands. Read on to learn more.

Being an omnichannel brand is critical for us, so we can reach more pet lovers from more places. We’re glad that ShipBob helps us keep up with demand from all the places we reach our customers.

Stephanie Lee,

COO at PetLab

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What is click-to-delivery services?

Click-to-delivery services refers to third-party logistics solutions that help to improve the customer experience from order processing to faster fulfilment, to last-mile delivery.

Many businesses are starting to track click-to-delivery performance to ensure that orders are processed fast and accurately, and then are routed to the nearest warehouse to be picked, packed, and shipped quickly.

Benefits of partnering ShipBob to improve click-to-delivery

By partnering with ShipBob, you can easily integrate multiple sales channels to ShipBob’s cloud-based WMS. ShipBob’s cloud-based WMS powers operations at one or multiple warehouses with unlimited users, making remote access easy regardless of where they are located.

This makes it easy to process orders from multiple sources (from social media platforms to marketplaces) and have them routed to your warehouse.

You can use ShipBob’s WMS to power your own warehouse and manage orders and inventory more efficiently. Or, better yet, you can partner with ShipBob to take over the fulfilment process.

Grow your business with ShipBob

Partner with ShipBob and take advantage of our global fulfilment network. You can store inventory in one or more of our fulfilment centre locations across the US or the globe.

Once you connect your store to ShipBob’s fulfilment platform, you can ship inventory to us. From there, you can track orders and inventory levels in real time.

As soon as an order is placed, it is routed to the nearest fulfilment centre to be picked, packed, and shipped. ShipBob partners with national, worldwide, and regional shipping couriers to improve delivery and provide discounted shipping rates.

Read on to learn more about ShipBob’s services that can great improve your click-to-delivery performance.

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Distributed inventory

With ShipBob’s network of fulfilment centres, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.

Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and carrier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.

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100% Coverage Across the Continental US

If you’re looking to expand into the United States, ShipBob has 2-Day Express Shipping that provides 100% coverage in the continental US from even just one fulfilment centre.

You can also distribute your inventory across ShipBob’s fulfilment centres across all regions of the United States. We leave it up to you to decide where you want us to store your inventory.

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Order management

At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfilment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or carrier service), and get a quick snapshot of any orders that require action.

With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.

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Reporting and analytics

To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.

Data can be a competitive advantage, and our reports show an analysis of which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.

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End-to-end customer experience

We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.

As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.

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Save on fulfilment costs

Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfilment costs, while at the same time achieving 4x growth.

Learn more about Prymal’s growth

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Improve your conversion rate

Not only was TB12 able to achieve 25% cost savings by switching to ShipBob, leveraging ShipBob’s network to offer 2-day shipping increased their conversions as well. 

Learn more about TB12’s growth

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Store, ship, and grow internationally

Sunglasses brand Ombraz distributed their inventory across 3 fulfilment centres in two different countries. This has allowed them to ship to 55 countries on seven continents.

Learn more about Ombraz’s growth