ShipBob Data Subprocessor List
Scope
To support the delivery of our services, ShipBob may engage and use data processors (“Subprocessors”) with access to certain personal information related to our customers. This document provides important information about the identity, location, and purpose of each Subprocessor we use.
Definitions
| Controller: | The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. |
| Processor: | The natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller. |
| Subprocessor: | An external service or provider that is enlisted by ShipBob (with ShipBob acting as a Processor) to deliver our solutions and services to our customers (who act as Controllers). |
Subprocessor List
ShipBob utilizes the following Subprocessors in conjunction with the ShipBob services as listed below:
| Subprocessor | Purpose | Location |
| Amazon Web Services | SMTP Service | United States |
| Atlassian Inc. | Issue Ticketing and Tracking, Internal Wiki | United States |
| Avanan | Email Security, Data Loss Prevention | United States |
| Chorus | Webcasting and Conference Calling | United States |
| CloudFlare | Web Application Firewall and Load Balancing | United States |
| EasyPost | Address Validation and Carrier Label Purchasing | United States |
| Flavorcloud | Address Validation and Carrier Label Purchasing | United States |
| Google Workspace | Business Applications, Email, and Collaboration Tools | United States |
| Hellosign | Contract Administration and Signature Tool | United States |
| Hubspot | Marketing Platform | United States |
| Intercom | Chat-based Support System | United States |
| Ironclad | Contract Management Platform | United States |
| Mailgun | Transactional Email | United States |
| Microsoft Azure | Application Services, Infrastructure, and Storage | United States |
| Outreach | Sales Engagement | United States |
| Pendo.io | Platform User Experience Analytics and Marketing | United States |
| Proposify | Contract Administration | Canada |
| Retool | Software Customization and Development | United States |
| Salesforce | CRM Software / Customer Support | United States |
| SendCloud | Address Validation and Carrier Label Purchasing | Germany |
| SendGrid | Transactional Email | United States |
| Seismic | Sales Enablement Platform | United States |
| Shippo | Address Validation and Carrier Label Purchasing | United States |
| Slack | Communication Software | United States |
| Stripe | Payment Processing | United States |
| Tableau | Data Analytics and Reporting | United States |
| Talk Desk | Call Center Software | United States |
ShipBob also maintains a list of all of the fulfillment network providers where goods may be stored and shipped from based on merchant distribution channels. Information about these providers can be requested by ShipBob merchants.
