Hospitality Fulfillment With the 3PL Network and Technology Your Brand Deserves
Delight guests year-round by unifying inventory and fulfillment through one trusted partner.
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What hospitality brands need from a fulfillment partner
Hospitality brands manage everything from hotel amenities to curated gift drops, often across multiple channels and locations. Here are the key challenges to solve when choosing a fulfillment partner.
Coordinating one inventory pool for property and ecommerce sales
Splitting stock between separate B2B and DTC systems often leads to overselling, manual reconciliations, and operational headaches. Look for a fulfillment partner that maintains a single real-time inventory count across all channels and can ship both bulk replenishment cases and individual orders from the same facilities.
Handling volume spikes during peak travel and event seasons
Order volumes can surge ahead of holidays, conferences, or resort-wide promotions, quickly overwhelming in-house teams. A scalable 3PL with a distributed fulfillment network can help absorb spikes in demand while controlling costs.
Maintaining a five-star unboxing experience
Guests expect mailed amenities to match the polish they enjoyed on-property, and generic packaging can cheapen your brand. Look for a logistics partner that supports storing your branded boxes, marketing inserts, and gift notes so every delivery feels premium.
Executing curated gift drops for weddings, conferences, and VIP stays
Coordinating product bundles to arrive on a precise date at one venue or hundreds of addresses strains warehouse space and staff. Find a provider that offers digital bundles that can work with you to schedule releases exactly when and where you need them.
Launching limited-edition amenity lines without overstock
Seasonal refreshes of scents, towel designs, or souvenir collections can lead to slow-moving SKUs that consume storage and budget. Work with a fulfillment partner that provides real-time inventory analytics and flexible storage options so you can phase out old stock and inbound new lines with ease.
Serving a global guest base who order from home
Travelers often return home expecting seamless delivery of products such as branded robes, candles, or beach totes. However, cross-border shipping and returns can be complex to manage internally. Choose a 3PL that offers DDU and DDP options for international shipping, and can also fulfill domestically from multiple countries, keeping inventory closer to customers worldwide.
ShipBob’s fulfillment solutions for hospitality brands
ShipBob’s 3PL platform helps hospitality and hotel brands unify inventory, handle seasonal surges, and deliver a premium guest experience. Here’s how our fulfillment network supports the industry.
Unified inventory management
ShipBob enables brands to manage omnichannel fulfillment for DTC, B2B, and marketplace orders from a single, real-time inventory pool. This includes EDI-compliant fulfillment for major retailers and other B2B shipments. Our platform syncs inventory across every channel, eliminating the need to split stock or reconcile counts manually.
Scalable fulfillment network
ShipBob’s globally distributed network of dozens of fulfillment centers and flexible operations is designed for scalable fulfillment to handle order surges year-round, including peak seasons and promotions. Our technology and teams adapt quickly to spikes in demand, ensuring customers receive their orders on time.
Branded unboxing at scale
ShipBob enables brands to deliver a premium unboxing experience with a suite of customization options. You can provide and store your custom branded boxes and mailers, and include marketing inserts, gift notes, and leverage product bundling, all managed in ShipBob’s system. Each package is packed consistently using ShipBob’s boxing algorithm and precise packing workflows, ensuring customers receive a polished brand experience with every delivery.
Smart inventory planning
ShipBob empowers brands to launch new product lines and seasonal collections with confidence. ShipBob’s inventory analytics and replenishment tools provide real-time visibility into SKU performance trends and inventory across all fulfillment centers. With ShipBob’s focus on fast inventory turnover and inventory placement recommendations, brands can efficiently phase out slow-moving items and introduce new products while optimizing storage and shipping costs.
Global shipping and returns
ShipBob helps brands reach customers worldwide through international shipping, offering both International DDU and DDP shipping options. With fulfillment centers in the US, UK, EU, Canada, and Australia, you can even store inventory closer to customers for faster, more cost-effective delivery. ShipBob also simplifies returns, letting you choose to restock, quarantine, or dispose of items and also has integrations with partners such as AfterShip and Loop that make initiating returns and exchanges easier.
Types of hospitality products that companies fulfill with ShipBob
Guest room essentials and comfort
- Toiletries and amenity kits
- Travel-size personal care products
- Bathrobes, slippers, and laundry bags
- Eye masks, sleep kits, earplugs, sewing kits
- Travel adapters and chargers
Branded and promotional Items
- Keycards, door hangers, and feedback cards
- Pens, notepads, mugs, and glassware
- Tote bags, swag bags, welcome and loyalty gifts
- Reusable straws and cutlery sets
- Custom water bottles
Staff and operations
- Branded umbrellas
- Uniform accessories (scarves, ties, name badges)
- Concierge desk supplies
- Training materials
- Tabletop accessories (coasters, placemats, menu covers/holders)
Success Story: Aroma360 cut shipping costs and improved inventory efficiency
Aroma360, a luxury scenting brand, needed a smarter way to manage inventory across multiple fulfillment centers and keep costs down as they scaled. By leveraging ShipBob’s Inventory Placement Program, they strategically distributed products across the network instead of shipping everything from one US warehouse. This reduced average transit times, eliminated inventory discrepancies, and lowered outbound shipping costs — making fulfillment more efficient and cost-effective.
Success Story: memobottle consolidated 5 disparate 3PLs into 1
memobottle, an eco-friendly drinkware brand, replaced a patchwork of five 3PLs with ShipBob to centralize DTC and B2B fulfillment under one partner across key regions. Fragmented systems and inconsistent processes across countries slowed the team — ShipBob’s unified platform and hands-on implementation made rollout straightforward. Since then, the brand has grown 600% and now ships to 100+ countries each month, with one partner powering global operations end to end.
ShipBob services all customers benefit from
- Connectivity & integrations: ShipBob’s 50+ turnkey integrations with all major ecommerce channels and tools – including Shopify, Gorgias, Klaviyo, NetSuite, Loop, AfterShip, and more – enable you to grow your business smarter, faster, and stronger than ever before. In addition to the ShipBob App Store that lets you instantly connect your tech stack, you can also leverage ShipBob’s Develop API for custom builds.
- Transparent, cost-effective pricing: Unlike many 3PLs, ShipBob has easy-to-predict billing that makes it easy to plan for spend, without too many line items. ShipBob also negotiates rates with carriers and passes those savings on to you.
- Real-time visibility: Track shipments, orders, and inventory across locations from one dashboard. Manage one pool of inventory across sales channels and push stock levels back to your store so you don’t oversell.
- Full-stack fulfillment platform: With ShipBob, you get an all-in-one OMS, IMS, WMS, RMS, TMS, and analytics for a consolidated tech stack. ShipBob’s platform acts as a mini-ERP, being a single source of truth for your orders and inventory.
- Easy, comprehensive onboarding: We’ve onboarded thousands of ecommerce merchants and helped some of the fastest-growing brands scale effortlessly. Our implementation team sets you up for success with everything from configuring your ship options, to syncing your online store.
- Support for growth: ShipBob aims to be the last fulfillment partner you’ll need. Whether you’re shipping 1,000 orders per month or 200,000, we have you covered. With a large fulfillment network to scale into, new channels to expand into, and additional capabilities to tap into, you won’t outgrow ShipBob.
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How it works
How ShipBob goes from your online store to your customer’s door
1. Connect
Connect your store, import your products, then send us your inventory.
2. Store
We store your inventory in any combination of our fulfillment centers.
3. Ship
As soon as a customer places an order, we ship it from the nearest fulfillment center.
FAQs about hospitality fulfillment
How can ShipBob help hospitality brands manage both B2B and DTC fulfillment?
ShipBob’s platform supports both bulk B2B shipments and individual DTC orders from a unified inventory pool, streamlining operations and reducing manual work. This helps hospitality brands serve multiple channels efficiently without splitting stock or risking overselling.
Can ShipBob integrate with my property management or booking software?
ShipBob offers integrations with leading ecommerce platforms, marketplaces, and ERPs, and can connect with hospitality systems through APIs or third-party tools, enabling seamless data flow between your online store and property management software.
How does ShipBob handle seasonal spikes or event-driven order surges?
ShipBob’s distributed fulfillment network and flexible operations help absorb demand spikes, ensuring timely deliveries during peak travel seasons, holidays, or large events without overwhelming your internal teams.
What options does ShipBob offer for branded packaging and guest experience?
ShipBob’s Customization Suite enables hospitality brands to deliver a premium, consistent unboxing experience that matches on-property standards. Brands can provide and store their own custom branded boxes and poly mailers, and include marketing inserts and personalized gift notes (printed on demand), all managed as SKUs in ShipBob’s system.
How does ShipBob help with inventory management across multiple locations?
ShipBob provides real-time inventory visibility and syncing across sales channels and fulfillment centers, making it easy to track stock levels, prevent overselling, and replenish inventory from a single dashboard.
How does ShipBob help control shipping costs while maintaining fast delivery?
By leveraging a global network of strategically located fulfillment centers, ShipBob helps reduce average shipping zones and costs, while order routing selects the most economical delivery option for each order. For those interested in shipping to customers in the US, ShipBob’s Inventory Placement Program (IPP) automates strategic inventory distribution, further minimizing shipping costs and transit times.
Can ShipBob support limited-edition or seasonal product launches without overstock?
Yes, ShipBob’s Product Catalog makes it easy to create and manage SKUs for limited-edition or seasonal items, so you can introduce new products without disrupting your existing assortment. With real-time visibility into SKU performance and inventory levels across all fulfillment centers, you can also phase out slow-moving items, launch new lines with confidence, and avoid tying up capital in excess stock.
What kind of support and reporting does ShipBob provide for hospitality brands?
ShipBob offers dedicated support, real-time analytics, and reporting tools, giving you visibility into orders, inventory, and fulfillment performance to help you make informed decisions and deliver great guest experiences.
Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Request your custom quote here: https://www.shipbob.com/quote/.
INTEGRATE ALL OF YOUR TOOLS
Connect to 50+ few-click integrations from our App Store, or build directly with our developer-friendly API
Ship from 60+ global locations
We use our network of fulfillment centers to help you strategically split and manage your inventory to reduce shipping costs and transit times.
FEATURED REPORT
What are hospitality brands’ top priorities for shipping and fulfillment this year? Find out
There’s no question that the last several years have thrown a multitude of challenges at ecommerce brands. Despite this, brands are navigating the ever-changing landscape with plans to expand this year.
