ShipBob’s Operations Performance Data
See how ShipBob is performing week-over-week across its US fulfillment network, and get updates on transit times, quality metrics, and other fulfillment-related performance benchmarks.
ShipBob at a glance
200M+
Orders fulfilled
through the ShipBob Network
60+
Fulfillment centers
across the world
99.97%
Accuracy rate
in fulfilling orders
99.6%
Of orders ship on time
within SLA
Same-Day Fulfillment SLA
The data below shows ShipBob’s 2pm SLA achievement for standard outbound direct-to-consumer orders that were fulfilled by the local cutoff for same-day shipping (averages shown per week).
Order Accuracy
The data below shows ShipBob’s direct-to-consumer outbound order accuracy rate (e.g., orders without a missing item, wrong item, wrong quantity, etc.; averages shown per week).
Receiving SLA
The data below shows ShipBob’s SLA achievement for inbound receiving (averages shown per week).
Delivery Estimate Accuracy (DEA)
The data below measures the percentage of orders that were successfully delivered within their expected transit window from when an order is imported into the ShipBob dashboard (averages shown per week).
Inventory Shrinkage
The data below measures the amount of product that is lost, damaged, or can’t be located during warehouse handling (averages shown per week).
Click to Delivery Performance
The data below shows ShipBob’s end-to-end transit times, from order imported into ShipBob to delivery to the end consumer, for merchants using 3+ fulfillment centers (averages shown per week).
Weekly Uptime
The data below measures the percentage of time ShipBob’s software platforms are operational and available to users without unplanned interruptions.
