Fulfiling coffee and tea comes with some challenges, including quality control, shipping rules and regulations, shipping fragile items, and safe warehousing.
That’s why many fast-growing coffee and tea brands partner with ShipBob, a best-in-class 3PL that offers the distribution network, technology, and industry expertise to fulfil orders safely, accurately, and quickly.
I felt like I couldn’t grow until I moved to ShipBob. Our old 3PL was slowing us down. Now I am encouraged to sell more with them. My CPA even said to me, ‘thank god you switched to ShipBob.’
founder of Prymal
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What is coffee and tea fulfilment?
Coffee and tea fulfilment involves the process of picking, packing, and shipping orders with coffee and tea products, including accessories like creamers, mugs, and milk steamers.
How ShipBob has helped coffee and tea brands
ShipBob has partnered with fast-growing coffee and tea brands to help them scale their logistics operations, reduce shipping and fulfilment costs, and speed up last-mile delivery. For instance, Prymal offers dairy- and sugar-free coffee creamers in a variety of delicious flavours, plus coffee accessories. When Prymal’s brand was growing, they switched from their old 3PL to ShipBob.
ShipBob offered the distribution network, technology, and visibility into the entire fulfilment process that helped the Prymal brand grow while saving on costs.
“Last July, Prymal reached $40,000 in revenue. After switching to ShipBob just four months later in November, we are reaching $160,000 a month in revenue — that’s 300% growth. We’re also saving $8,000 per month in fulfilment costs.”
ShipBob makes it easy to outsource fulfilment. ShipBob offers direct integration with leading ecommerce platforms, including Shopify and Shopify Plus, WooCommerce, Squarespace, Wix, Square, and Square Online.
“50% of my time spent was packing boxes. Not only that, but it was a constant interruption. I would sit down to do an email marketing campaign, have to attend to new orders, and completely lose my train of thought and flow. I spent about 3 minutes per order on fulfilment. I almost didn’t want orders to come in. ShipBob was the exact solution I was looking for.”
Once you connect your store with ShipBob’s technology, you can choose which fulfilment centre locations (across the US and in Canada, Australia, the EU, and the UK) to store inventory in. Once we receive and store your inventory, orders placed on your online store will automatically be sent to ShipBob to be picked, packed, and shipped.
You can track the entire fulfilment process from the ShipBob’s dashboard, and you can view inventory levels and order status all in real time.
With ShipBob’s network of fulfilment centres, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.
Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and courier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.
100% Coverage Across the Continental US
If you’re looking to expand into the United States, ShipBob has 2-Day Express Shipping that provides 100% coverage in the continental US from even just one fulfilment centre.
You can also distribute your inventory across ShipBob’s fulfilment centres across all regions of the United States. We leave it up to you to decide where you want us to store your inventory.
At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfilment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or courier service), and get a quick snapshot of any orders that require action.
With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
Reporting and analytics
To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.
Data can be a competitive advantage, and our reports show an analysis of which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.
End-to-end customer experience
We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.
As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.
How ShipBob improves your fulfilment and logistics
Save on fulfilment costs
Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfilment costs, while at the same time achieving 4x growth.