Outsource your customer service for as little as $6 an hour.
TalentPop helps fast growing e-commerce businesses manage their customer service by connecting brands with dependable, trustworthy talent for as low as $6 an hour.
As a Los Angeles based customer service management agency, our goal is to turn your customer service from a cost centre to a profit generator.
ShipBob + TalentPop
Expertly Trained Virtual Assistants
We Do The Heavy Lifting
TalentPop takes on all of the heavy lifting when it comes to recruiting, training, and onboarding your virtual customer service team. On top of that, we also build out a full Standard Operating Procedure that your team can utilise when handling incoming enquiries.
Affordable
TalentPop offers support for as little as $6/Hour, which is less than one third of the cost of hiring an in-house customer service representative.
Scale Up & Down
There’s no long term contracts when working with TalentPop so you have the freedom to remain flexible if you need to scale up during seasonal peaks and product launches or scale down when things get quieter.
2-3 Weeks To Go Live
We get you up and running FAST in just 2-3 weeks. This time-frame includes a customised recruitment process, training, and on-boarding your agent.
Only The Best Talent
TalentPop Goes through a 5 phase recruitment process to bring on the perfect agent. This consists of a written test, oral test, customer service test and 2 live video interviews. From there we send you over the top candidates, and allow you to make the final selection of your agent!
Compatible
TalentPop integrates directly into your existing customer service management platform. Wheather you’re on Gorgias, Zendesk, Re:Amaze or anything else, we’ve got your back!
Customer Stories
What TalentPop customers have to say
From communication to onboarding to getting the work done, this whole experience has been fantastic. I highly recommend Talentpop to anyone looking to outsource tedious admin e-commerce tasks.
E-commerce Manager at Affinity Medwear,
Talentpop is the best solution for e-commerce businesses that can use additional manpower, but don’t want to take on all of the additional expenses that come on with full-time employees.
Founder at Bloomy Wellness,
We have used Talentpop to both integrate Gorgias into our business systems and to source and train suitable CSR candidates for our business, Wildash London. They have provided exemplary service & support every step of the way, matching us with candidates who would be most suited to the business, training reps and providing ongoing support. I would 100% recommend these guys if you are looking to take a lot of the headache out of finding good, reliable CSR staff.
CEO at Wildash London,
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