Simplify Healthcare Product Fulfilment With a Tech-Enabled Partner Built To Help You Scale
Deliver orders faster and more cost-effectively, so you can focus on growing your brand.
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What healthcare product brands need from a fulfilment partner
Multiple storage and traceability options
Temperature-sensitive products often require specific storage, detailed lot tracking, and real-time visibility. Look for a fulfilment partner that offers temperature-controlled, GMP- and/or GFSI-certified facilities (depending on your needs), and provides lot and expiration date tracking for better inventory control.
Controlling shipping speed and cost for recurring orders
Frequent subscription shipments can become unprofitable when every box travels long distances. Select a fulfilment partner that helps you reduce transit times and costs by distributing inventory closer to your customers — and automates subscription workflows to keep deliveries fast and shipping costs predictable.
Orchestrating omnichannel growth without adding headcount
Selling across DTC sites, marketplaces, and retail can create inventory blind spots and manual work. Choose a platform that unifies all channels, supports EDI for retail partners, and gives you one source of truth for inventory, so your team can scale efficiently.
Managing returns and reverse logistics
For healthcare products, consider a fulfilment partner with clear return preferences. Work with a fulfilment partner that allows you to set clear return actions — such as restock, quarantine, or disposal — to streamline the process and minimise disruptions. With ShipBob, you can even choose to have your returns sent to another non-ShipBob facility.
Serving both direct-to-patient subscriptions and bulk b2b clinic orders
Fulfilling single-pick refills and case-packed wholesale orders from separate inventories can lead to overselling and excess carrying costs. Choose a solution that lets you fulfil DTC parcels, wholesale B2B orders, and retail EDI orders from one shared inventory pool, preventing overselling and reducing carrying costs as you scale.
Expanding into new countries or markets
Global expansion can stall when long transit times and duties complicate fulfilment. Use a 3PL with a global fulfilment network to strategically place inventory closer to international customers. In addition, your 3PL should also offer simplified Delivered Duty Paid (DDP) for international shipping.
Shipbob’s fulfilment solutions that healthcare product brands care about
Certified storage options
ShipBob offers select fulfilment centres that are temperature-controlled, GFSI-certified, and/or GMP certified, depending on your needs. Our network supports brands with products that demand certified storage environments and are handled according to industry best practices.
Distributed inventory network
ShipBob empowers brands to strategically store inventory across a global network of fulfilment centres, minimising shipping distances and reducing costs for frequent or recurring orders. Our platform automates order routing and subscription workflows, ensuring fast, reliable delivery.
Unified inventory analytics
ShipBob’s analytics dashboard gives you real-time visibility into inventory across every channel and fulfilment centre, with reorder notifications and replenishment recommendations, and insights into the performance of units sold. This unified approach streamlines operations, reduces manual work, and empowers your team to make smarter, faster decisions as you scale across DTC, marketplaces, and retail.
Simple returns management
Returned items are processed according to your specific instructions — restock, quarantine, or dispose. ShipBob’s lot tracking features support traceability for consumable goods and aid in managing products that require specific standards.
Unified omnichannel fulfilment
ShipBob enables brands to fulfil direct-to-consumer (DTC) subscriptions, bulk B2B clinic orders, and EDI retailer shipments from a single, centralised inventory pool. Our platform seamlessly manages single-pick refills for subscriptions, case-packed wholesale orders, and complex retail requirements, all while providing real-time inventory visibility and data-driven replenishment recommendations for inventory planning.
Global healthcare product fulfilment
ShipBob’s global fulfilment network and partnerships can facilitate expansion into new countries with local fulfilment centres for in-country inventory storage. Alternatively, you can opt for international shipping with simple Delivered Duty Paid (DDP).
Types of healthcare products that companies fulfil with ShipBob
Class I or II medical devices only (subject to vetting of special requirements) — we do not handle any class III devices. We do not label or assemble any medical devices. Please see our prohibited and restricted items policy for up-to-date information regarding this product category.
- Medical Supplies and First Aid
- Personal Protective Equipment (PPE)
- Diagnostic and Monitoring Devices
- Respiratory and Speciality Devices
- Daily Health and Wellness
- Mobility and Support Aids
- Personal and Preventive Care
- Professional and Educational Lightweight Instruments
Success story: Semaine health reduced fulfilment costs and improved operational accuracy
Semaine Health, a science-driven health and wellness brand, turned to ShipBob to streamline fulfilment and improve operational accuracy. By leveraging ShipBob’s nationwide network and advanced software, Semaine Health was able to cut average shipping times and reduce fulfilment costs compared to their previous 3PL.
For consumable products like Semaine Health’s, ShipBob’s lot tracking and expiration date management features help reduce waste by prioritizing orders based on expiration dates (FEFO logic), which contributes to improved order accuracy. With full visibility into inventory and orders, Semaine Health gained the confidence and scalability needed to focus on delivering high-quality products to their customers.
Success story: Nood scales retail distribution and saves significant ops time
Nood moved from self-fulfilment to ShipBob’s omnichannel solution across DTC, Amazon, and retail, enabling a nationwide Target rollout. Leveraging ShipBob’s EDI-enabled retail distribution and unified platform, Nood automated POs/ASNs and FBA prep to cut manual work while maintaining reliability. With expert support and scalable fulfilment, the team gained time back and expanded efficiently across channels without adding headcount.
ShipBob services all customers benefit from
- Connectivity & integrations: ShipBob’s 50+ turnkey integrations with all major ecommerce channels and tools – including Shopify, Gorgias, Klaviyo, NetSuite, Loop, AfterShip, and more – enable you to grow your business smarter, faster, and stronger than ever before. In addition to the ShipBob App Store that lets you instantly connect your tech stack, you can also leverage ShipBob’s Develop API for custom builds.
- Transparent, cost-effective pricing: Unlike many 3PLs, ShipBob has easy-to-predict billing that makes it easy to plan for spend, without too many line items. ShipBob also negotiates rates with couriers and passes those savings on to you.
- Real-time visibility: Track shipments, orders, and inventory across locations from one dashboard. Manage one pool of inventory across sales channels and push stock levels back to your store so you don’t oversell.
- Full-stack fulfilment platform: With ShipBob, you get an all-in-one OMS, IMS, WMS, RMS, TMS, and analytics for a consolidated tech stack. ShipBob’s platform acts as a mini-ERP, being a single source of truth for your orders and inventory.
- Easy, comprehensive onboarding: We’ve onboarded thousands of ecommerce merchants and helped some of the fastest-growing brands scale effortlessly. Our implementation team sets you up for success with everything from configuring your ship options, to syncing your online store.
- Support for growth: ShipBob aims to be the last fulfilment partner you’ll need. Whether you’re shipping 1,000 orders per month or 200,000, we have you covered. With a large fulfilment network to scale into, new channels to expand into, and additional capabilities to tap into, you won’t outgrow ShipBob.
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How it works
How ShipBob goes from your online store to your customer’s door
1. Connect
Connect your store, import your products, then send us your inventory.
2. Store
We store your inventory in any combination of our fulfilment centers.
3. Ship
As soon as a customer places an order, we ship it from the nearest fulfilment centre.
FAQs about healthcare fulfilment
What types of storage facilities does ShipBob offer for healthcare product brands?
ShipBob operates select fulfilment centres that are temperature-controlled, GMP-certified or GFSI-certified. Our processes and technology, including lot tracking and expiration date management, help brands manage their inventory in real time from a single dashboard.
Can ShipBob handle temperature-sensitive products?
Yes, depending on your needs, ShipBob offers temperature-controlled facilities in select locations. Our services include lot tracking and expiration date management to help brands maintain product integrity and seamlessly manage inventory.
What packaging options does ShipBob offer for healthcare products?
ShipBob supports custom packaging and allows brands to set packaging preferences and product configuration instructions in the dashboard.
How does ShipBob manage inventory for both DTC and B2B healthcare product orders?
With ShipBob, you can fulfil direct-to-consumer subscriptions, wholesale clinic orders (regular B2B), and retail EDI shipments for US-based major retailers from a single inventory pool. This approach prevents overselling, and streamlines operations across all channels.
Can ShipBob integrate with my ecommerce platform and connect to healthcare-focused retailers?
Yes, ShipBob integrates with all major ecommerce platforms such as Shopify, WooCommerce, and BigCommerce, alongside leading EDI solutions to ship to retailers like CVS, Walgreens, GNC, Vitamin Shoppe, and many more. Our open API and extensive partner network allow you to easily connect your existing tech stack.
How does ShipBob help healthcare product brands scale globally?
With dozens of fulfilment centres across the US, Canada, UK, EU, and Australia, ShipBob enables you to strategically distribute inventory closer to customers globally.
Can ShipBob manage products with expiration dates?
ShipBob uses lot tracking, expiration management, and lot storage for healthcare products. Our technology provides traceability and real-time visibility into your inventory.
How does ShipBob handle returns and reverse logistics for healthcare products?
In the event of returns, brands can choose to dispose of, quarantine, or restock (for return-to-sender orders only) lot-controlled items, with expiration date photos submitted for verification. These workflows are managed through a centralised dashboard, supporting your inventory management efforts.
How does ShipBob support recurring orders and subscription-based healthcare product brands?
ShipBob automates subscription order workflows and works with leading subscription platforms like Ordergroove and Recharge. This makes it easy to manage recurring shipments and helps maintain high customer satisfaction for subscription-based brands.
What kind of analytics and reporting does ShipBob provide for healthcare product brands?
ShipBob’s platform offers real-time analytics for inventory, order status, and shipping performance. You can monitor SKU performance, track lot codes and expiration dates (with automatic prioritization based on expiration dates/FEFO), and receive replenishment recommendations.
Shipping costs are variable in nature, based on weight, dimensions, destination, service, and more. Request your custom quote here: https://www.shipbob.com/quote/.
INTEGRATE ALL OF YOUR TOOLS
Connect to 50+ few-click integrations from our App Store, or build directly with our developer-friendly API
Ship from 60+ global locations
We use our network of fulfilment centres to help you strategically split and manage your inventory to reduce shipping costs and transit times.
FEATURED REPORT
What are healthcare brands’ top priorities for shipping and fulfilment this year? Find out
There’s no question that the last several years have thrown a multitude of challenges at ecommerce brands. Despite this, brands are navigating the ever-changing landscape with plans to expand this year.
