ShipBob Reviews
ShipBob Reviews: What Real Merchants Say
Industry-leading brands all over the world are using ShipBob’s fulfilment solutions to power success, enjoying boosted efficiency, accuracy, and cost savings.
But don’t just take our word for it! Hear what real merchants have to say about ShipBob’s solutions, and why they’re glad they went with us.
“We love our team at ShipBob. They are so supportive and are truly an extension of our team – it’s not like an outsourced partner. It’s as if we’re one team, not two separate businesses. And we really lean on ShipBob for their supply chain expertise.”
Jessica Cedarleaf, VP of Operations at Tonies
What merchants love about ShipBob
Between seamless go-lives, fast and affordable shipping, and stellar support, there’s a lot to love about ShipBob’s service. Here are just some highlights and favorite features that merchants call out time and time again:
Ease of onboarding and implementation
“Usually, partners show you the software, leave you to figure it out on your own, and tell you to reach out to support for questions. ShipBob was nothing like that – the onboarding was so hands-on, from beginning to end.”
Tim Poyer, VP of Operations and Logistics at Elwood Clothing
“Onboarding with ShipBob was incredibly smooth, and the ShipBob dashboard was super easy to adopt, too. I like that it’s simple – simple enough for pretty much anybody to be able to hop in and figure out. Because it’s so intuitive to navigate, we’re able to train people to use it very quickly, and the analytics and data it displays are quite comprehensive.”
Ilya Andre, Founder and Director of Pick Peanut
- Hands-on implementation for a smooth transition
- Fast onboarding, even during peak periods
- Dedicated Account Manager for one-on-one support
- Expert consultation on warehouse efficiency and change management
Brands like Taste Salud found the implementation process to be “seamless.” With experts guiding every stage of the onboarding journey, merchants can easily send their inventory to ShipBob, integrate their ecommerce store with ShipBob’s software (or implement ShipBob’s WMS in their own warehouses), and start fulfilling orders with the flip of a switch.
“The onboarding process was really, really easy – and that’s coming from someone that didn’t understand shipping at all! We were assigned an Implementation Specialist, and she helped us with everything: integrating our Shopify store to ShipBob’s dashboard, getting all of our inventory sent and stored in our first ShipBob fulfilment centre, and making sure we had what we needed. It was all very seamless.”
Tyler McCann, Co-Founder of Taste Salud
Fulfilment operations and network coverage
“When we ran the numbers, on paper, our old 3PL and ShipBob came out about even in terms of pricing. But our previous 3PL sprang all these extra little costs and fees on us, and they ended up being far more expensive. ShipBob, on the other hand, gave us transparent pricing, and our invoices have been very true to their initial quotes. Cost-wise, we saved 50% in our first month alone with ShipBob.”
Ilya Andre, Founder and Director of Pick Peanut
“We’re constantly impressed by ShipBob’s turnaround times and ability to meet SLAs for our DTC orders. We joke ShipBob is too fast because sometimes we’ll receive an email from a customer asking to change their order and we’ll have to tell them, ‘sorry, it’s already gone to packing,’ and the customer literally ordered 5 minutes ago. Even though we have the ability to add delay to order processing, ShipBob is so quick, and we love that.”
Connor Stewart, Head of Operations + Impact at ARTAH
- Global scalability with a network of dozens of fulfilment centres worldwide
- Shorter transit times achieved through strategic inventory distribution
- Cost-savings on shipping that protect margins and delight customers
- Late cut-offs and weekend pick and pack to reduce time in fulfilment centre
- Direct injection into carrier ‘super’ hubs to reduce time in transit
Brands like TopBuxus are thrilled with how much time, money, and hassle they save by having access to ShipBob’s global fulfilment centre network.
“We always wanted a fulfilment partner that was global. We needed to be in the UK, the USA, and beyond. I wanted that one partner to help us achieve that.
ShipBob has been that partner for us. They have a global network of fulfilment centres, including locations in the UK, Europe, and dozens across the US, all of which make it really easy and cost-effective to reach local and international customers.
Our Trustpilot reviews are a testament to ShipBob’s speed. They’ve proven to us that ShipBob can easily scale to match large fluctuations in demand and still maintain high-quality service. They’ve really helped us unlock our UK growth.“
Kevin Lammers, International Business Manager at TopBuxus
Technology and integrations
“I can’t say enough about ShipBob’s software and reporting capabilities. It really has made things easy for us to look at the data and make better decisions.”
Ryan Steffenson, Senior Manager, Channel Operations at Tonies
“Rather than a 3PL that doubles in tech, ShipBob is a tech-based company that has improved the fulfilment experience. All the integrations in the ShipBob App Store is another big draw, talking directly to the tools we use like Shopify Plus, Klaviyo, and even Gorgias, which is a huge time-saver.”
Jonathan Byrt, Director & Co-founder at memobottle
- Real-time inventory visibility to make data-driven decisions
- Key reports on orders, fulfilment, shipping, warehouse operations that deliver insight into supply chain performance
- Timely shipping updates for enhanced transparency
- Seamless integrations with leading ecommerce tools
Brands like ARTAH love that ShipBob’s technology is designed to empower ecommerce businesses to scale. Whether it’s through direct integrations, real-time analytics, or an intuitive merchant dashboard, leading brands rely on ShipBob to deliver the software and solutions they need to scale.
“ShipBob’s dashboard and systems are incredibly easy to use, and it puts fulfilment into layman’s terms. We have fulfilment information at our fingertips and anyone at the company can easily use the dashboard. Having access to advanced, real-time technology is really important for us, especially now as we continue to scale our brand. We wanted to work with a partner that was continually evolving and could place tech at the forefront. That’s exactly what we’ve gotten with ShipBob.”
Connor Stewart, Head of Operations + Impact at ARTAH
Supporting business growth
“Selling on so many different channels can be unpredictable. One day, QVC will take off and the next, TikTok Shop orders are flying. What makes it extra challenging is some retailers will punish you if you don’t fulfil orders in time.
With ShipBob, we can ensure all customers, regardless of the channel they ordered from, are getting their orders on time.”
Michael Harper, Co-Founder at CRIMPiT
“ShipBob has proved that they can weather sudden and intense spikes in demand without compromising on fulfilment speed or quality. ShipBob’s ability to staff appropriately as demand ebbs and flows has been a huge advantage for us, especially during peak.”
Molly Noonan, Senior Manager, Supply Chain at Tonies
- Flexible fulfilment solutions to scale with growing order volume
- B2B and retail distribution services for seamless omnichannel expansion
- Integrations for ecommerce marketplaces like Amazon and Walmart
Between steady growth and sudden surges, brands like Dossier appreciate that ShipBob has all the features and capability they need to scale, so they don’t have to switch partners as they expand.
“Growing so fast has really underscored for us the importance of having a partner that can scale as fast as you do. Scaling is great, but it also comes with certain headaches – and while it’s a good problem to have, you need a partner that can handle your volume, even as it’s skyrocketing to over a million orders. With ShipBob, that capacity was never in doubt – and that was huge for us.”
Sergio Tache, Founder and CEO of Dossier
Customer support and success
“All the support we’ve received from ShipBob has been so fast, so efficient, and so personal. There’s a level of care that we don’t see with suppliers and other service partners we work with that we get from ShipBob, with detailed effort always being put into fixing any problems that come up.”
Ilya Andre, Founder and Director of Pick Peanut
“We’ve been with ShipBob for several years now and we’ve built great relationships with the team, who really understands Hairburst, our products, and how we work across operations, finance, and customer service teams. We can tell that ShipBob really does care about their brands. They truly feel like members of our team.”
Callum Jones, Director of Operations & Marketplace at Hairburst
- Responsive support and quick troubleshooting
- On-site or virtual WMS implementation
- Chat support for real-time assistance
When unexpected challenges arise, brands like Elle Sera are thankful they have a partner like ShipBob to help them fix problems fast. With dedicated support and multiple avenues for issue resolution, merchants can trust that expert support will be there when they need it most.
“I’m a big believer in raving about really good quality service – especially when it comes to customer support. We hold ourselves to an extremely high standard for customer support, and we expect the same from our partners. The same can be said of everyone on the ShipBob team, down to the people picking and packing orders in the fulfilment centre.
To not only pinpoint an issue right away but understand the impact it would have on me personally, and take the initiative to fix it, no questions asked – that proactivity is what makes ShipBob a truly fantastic partner and helps me trust that they have everything under control.”
Kelly Bond, Operations Manager at Elle Sera
We’re always getting better
As the logistics landscape evolves, we are constantly evolving our services and solutions to better meet merchants’ needs. That means consistent feature enhancements and new fulfilment solutions driven by merchant feedback, and we’re always open to suggestions on how we can improve.
For brands like EZ Bombs, ShipBob’s annual event, Fulfilled, provided the perfect opportunity to share feedback directly with the leadership team.
“We took a tour of ShipBob’s fulfilment centre and attended their annual merchant event, Fulfilled. Being able to see the inner workings of the facility, spend time with the ShipBob team, meet the co-founders, and talk with brands that were already working with ShipBob laid a great foundation. Making those connections and getting a behind-the-scenes glimpse at the fulfilment operations helped us get a good understanding that ShipBob was a good-sized company that could not only handle our current order volume but could continue supporting our growth as we scaled.”
Brandon Castaneda, founder and CEO of EZ Bombs
What outside reviews say (and our response)
| “ShipBob is too expensive.” | Our customers save more over time with fewer errors, optimised shipping, later cut-off times and automation. Because of our scale we’re able to offer bigger discounts than the majority of brands can achieve on their own. |
| “The setup took longer than expected.” | We’ve invested in onboarding tools, dedicated reps, and an easier onboarding flow. With over 70+ native integrations and our own appstore, the majority of merchants launch with ShipBob in just 1-2 weeks. |
| “ShipBob’s shipping costs are higher because they use dimensional weight.” | With major international couriers, like DHL, UPS, and Fedex using dimensional weight, this approach helps us take a straightforward approach to pricing our fulfilment services so you avoid hidden fees. We also negotiate and compare rates across couriers to keep shipping costs low for our customers. |
| “Response times are too long.” | ShipBob offers every merchant a dedicated support team that’s available 16 hours a day, 7 days a week via phone, email, and chat, so you can contact an expert and troubleshoot quickly. |
Fast-growing brands partner with ShipBob
Whether you’re just starting to grow or looking to manage complex logistics across channels and countries, ShipBob gives you the tools and infrastructure to grow without limits.
DTC and B2B brands worldwide are leveraging ShipBob’s omnichannel fulfilment solutions, intelligent inventory placement, powerful in-house WMS, real-time analytics dashboard, and global network to drive efficiency and support scaling long-term.
Most importantly, we’re continuously improving our platform based on real merchant feedback to help you stay ahead and build the future of fulfilment — together.
Ready to experience the ShipBob difference for yourself? Click the button below to get in touch.
Frequently asked questions about ShipBob
Are ShipBob’s shipping times fast and convenient?
ShipBob offers fast and convenient fulfilment, with 99.8% of orders shipping on time. Our global network of fulfilment centres also means that you can store your inventory closer to end customers, facilitating faster deliveries.
How responsive is ShipBob’s customer support team?
ShipBob offers every merchant a dedicated support team that’s available 16 hours a day, 7 days a week via phone, email, and chat, so you can contact an expert and troubleshoot quickly.
What companies use ShipBob?
Small businesses, fast-growing mid-market brands, and companies scaling past millions in sales use ShipBob. This includes names like Hairburst, CRIMPIT, Elle Sera, NutriPaw, Bloom Nutrition, Dossier, CLEARSTEM, Spikeball, Our Place, Tonies, and PetLabCo.
Does ShipBob handle returns?
ShipBob offers a comprehensive returns management solution. Our team handles your returns, and merchants can arrange for items to be restocked, discarded, or even quarantined via their ShipBob dashboard. ShipBob’s platform also integrates with leading returns management platforms like AfterShip and Loop Returns to further streamline the returns process.
