Customisation Suite

A custom branded experience can influence purchasing decisions, generate social buzz, and boost customer loyalty and retention. 

Creating an unforgettable unboxing experience with ShipBob’s Customisation Suite will help your brand stand out from the competition and leave a lasting impression.

Manuel de la Cruz

CEO at Boie

We use noissue for our eco-friendly mailers that are 100% compostable, and ShipBob ships orders out for us in our custom branded packaging. ShipBob is a fulfilment partner that is truly an extension of our brand.

Branded packaging

55% of shoppers are more likely to return to a brand’s website if their order arrives in branded packaging.

We make it easy for you to incorporate custom packaging with support for both custom boxes and mailers.

Our proprietary box algorithm uses a triple Cubiscan process to input product dimensions and weights, along with your selected SKU-level packaging preferences.


Customise how your inventory is prepared for customers and expedite fulfilment with ready-to-ship kits.

From constructing a branded box and placing multiple SKUs in a kit to adding stickers, labels, and barcodes to items, we support a variety of kitting actions.

Our easy-to-submit, transparent kitting process and price estimator are in your ShipBob dashboard, allowing you to duplicate and edit prior requests.

Marketing Inserts

Make receiving a package from your brand feel like receiving a gift by including marketing inserts for your customers.

Use inserts as a promotional opportunity, from discount codes for future purchases and special offers, to thank you notes and passionate words from your brand such as highlighting a charity near and dear to your heart.

Customizable gift notes

From the friend sending wedding wishes from afar. From the proud parents of a new graduate. Make the unboxing experience even more memorable when you let your customers giving gifts add their own heartfelt notes to their recipients when checking out.

Want to send a gift note from your brand? You can also add custom gift notes for individual customers by editing orders before they are packed.

Gift notes print when orders are packed and can display your brand logo on the gift note if desired.

Customisation costs

Creating a custom branded experience doesn’t have to be complex or expensive.

No cost with ShipBob: 

  • Custom sender labels (your brand name on the shipping label)
  • Our standard, plain packaging 
  • Using custom-branded boxes or marketing inserts (just pay a monthly storage fee for each SKU!)

Small fees: 

  • Printed gift notes (only $0.50/note!)
  • Kitting (quotes available and dependent on action. Learn more about our kitting pricing here.)
We placed a kitting order in the ShipBob dashboard and it was easy for them to take care of it. The order was fulfiled in a custom box, included a custom packing slip, and it was shipped using a prepaid label. It’s all done behind the scenes. We didn’t have to lift a finger.

Jordan Rondel

Owner of The Caker

ShipBob offers the option to customise packaging and tell a story through our products when shipping to our customers, giving us more control over our business and brand.

Matt Dryfhout,

Founder and CEO of BAKblade

I reached out to ShipBob about additional inclusions for my orders like stickers from noissue. I can maintain my brand experience. It doesn’t end on my store — it lasts through that unboxing experience.

Tracey Wallace,

Founder of Doris Sleep