Customisation Suite  

ShipBob’s Customizations Suite enables your business to create unforgettable unboxings that will delight your customers. Brands can use their own custom branded boxes and poly mailers, include marketing inserts to encourage repeat purchasing, and even give customers the option to include personalised gift notes. 

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Lot tracking

Managing inventory with lot codes and expiration dates is essential for brands selling consumable goods. ShipBob’s lot tracking feature ensures full visibility and control over these products, from receiving to storage and fulfilment. Our system automatically prioritizes picking items based on expiration dates (FEFO), ensuring compliance and reducing waste.  

Merchants can easily designate lot products within the ShipBob dashboard, which triggers automated workflows for receiving and storage. Following industry best practices, each lot is stowed separately based on lot at time of receipt and our fulfilment centres track which lot codes are used in each order. In the event of returns, merchants can choose to dispose of, quarantine, or restock (for return-to-sender orders only) lot-controlled items, with expiration date photos submitted for verification.  

In the event of a recall, ShipBob can identify and isolate the affected lot according to the local traceability requirements of the regulatory body, whether domestic or international, and GFSI guidelines without disrupting the rest of your operations. We can track impacted inventory, orders, pick events, and customers, as we work with our team in the warehouse to dispose of inventory compliantly as needed.

Kit orders & bundle SKUs 

ShipBob’s kitting and bundling capabilities make it easier than ever to streamline customisable fulfilment, increase average order value, and deliver memorable unboxing experiences that delight shoppers. Whether you need to create curated sets, bundled bestsellers, one-off promotional boxes, or retail displays for in-store shoppers at your brick-and-mortar partners, our team has you covered. You can easily set packaging preferences and product configurations in your ShipBob dashboard, so orders are automatically picked and packed to your specifications. Want to use your own custom packaging that brings your brand to life? ShipBob supports it. Need to verify how a kit or bundle was assembled? Our on-site support managers are available via video call to provide validation and peace of mind.

Omnichannel fulfilment through a single partner 

ShipBob makes it easy to fulfil retail dropshipping and distribution orders via automated EDI for major retailers like Sephora, Ulta, Target, and more, so you can reach customers wherever they shop while accessing real-time visibility and control across sales channels. Our solution lets you keep a shared pool of inventory that can be used for any DTC, B2B, or marketplace order. This flexibility helps prevent overstocking and stockouts, keeping cash flow healthy by ensuring you’re not tying up capital in excess inventory for a single channel. Our B2B fulfilment associates adhere to strict retailer guidelines to preserve your relationships and mitigate chargebacks, manage routing, and handle different carton configurations with expertise. 

Subscription fulfilment & custom packaging

Subscription models are critical growth drivers for beauty brands, fueling predictable recurring revenue and maximising customer lifetime value. ShipBob’s subscription fulfilment puts your recurring orders on autopilot, ensuring each one is picked, packed and delivered on time, every time. Our end-to-end solution supports orders from major ecommerce platforms like Shopify, custom packaging and bundles, and integrates with leading subscription solutions like Ordergroove and Recharge. 

Plus, with our deep courier partnerships and a variety of ship options, you can ensure every subscription order – starting with the first – arrives as quickly as your customers expect, leaving a lasting first impression.

GMP & GFSI Certifications

Choosing a fulfilment provider that is not GMP or GFSI certified can put your business at risk and lead to compliance issues, costly disruptions, potential recalls, and even lost retailer partnerships. As an expert in beauty fulfilment, ShipBob helps you avoid these risks with GMP and GFSI certified fulfilment centres with temperature-controlled storage to ensure your products meet the highest industry standards.  

Our industry expertise and strict compliance protocols safeguard your inventory and keep you prepared for potential audits. With ShipBob, you get a fulfilment partner that prioritizes quality, safety, and regulatory compliance, so you can focus on growing your business.  

Connectivity & integrations

ShipBob’s turnkey integrations with all major ecommerce channels and tools – including Shopify, NetSuite, SPS Commerce, Gorgias, Klaviyo, Loop, After Ship, and more – enable you to grow your business smarter, faster, and stronger than ever before. 

You can access the 40+ integrations on our App Store directly from your ShipBob dashboard to connect your tech stack to power your business and leverage ShipBob’s Developer API for custom builds.