SMB Shipping & Fulfilment

ShipBob is a tech-enabled 3PL that helps small to mid-size businesses scale their shipping and fulfilment strategy with best-in-class logistics so your customers don’t go elsewhere. ShipBob offers the infrastructure, technology, expertise, and support you need to deliver an exceptional experience for your customers and stay competitive.

With a reliable and growing fulfilment network powered by proprietary technology, ShipBob can help you reduce shipping costs and transit times and expand your customer reach, while spending less time and energy on logistics.

I felt like I couldn’t grow until I moved to ShipBob. Now I am encouraged to sell more with them. My CPA even said to me, ‘thank god you switched to ShipBob.’

Courtney Lee,

Founder & CEO of Prymal

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How ShipBob Improves SMB Shipping & Fulfilment

ShipBob can help you streamline your shipping and fulfilment strategy at every stage of growth. With ShipBob, you have access to a growing fulfilment network across the globe, built-in inventory management software, analytics and reporting, and world-class customer support.

ShipBob has partnered with fast-growing brands in a wide range of industries to help reduce shipping costs and transit times, and even expand into new markets with international shipping capabilities.

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Distributed inventory

With ShipBob’s network of fulfilment centres, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.

Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and courier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.

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100% Coverage Across the Continental US

If you’re looking to expand into the United States, ShipBob has 2-Day Express Shipping that provides 100% coverage in the continental US from even just one fulfilment centre.

You can also distribute your inventory across ShipBob’s fulfilment centres across all regions of the United States. We leave it up to you to decide where you want us to store your inventory.

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Order management

At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfilment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or courier service), and get a quick snapshot of any orders that require action.

With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.

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Reporting and analytics

To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.

Data can be a competitive advantage, and our reports show an analysis of which fulfilment centres you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfilment cost per order, storage cost per unit, and much more.

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End-to-end customer experience

We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.

As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.

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Save on fulfilment costs

Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfilment costs, while at the same time achieving 4x growth.

Learn more about Prymal’s growth

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Improve your conversion rate

After switching to ShipBob, RIFRUF was able to offer 2-day shipping, which helped increased their conversions.

Learn more about RIFRUF’s growth

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Store, ship, and grow internationally

Sunglasses brand Ombraz distributed their inventory across 3 fulfilment centres in two different countries. This has allowed them to ship to 55 countries on seven continents.

Learn more about Ombraz’s growth