{"id":19865,"date":"2024-07-01T23:00:40","date_gmt":"2024-07-01T23:00:40","guid":{"rendered":"https:\/\/www.shipbob.com\/uk\/partners\/yuma\/"},"modified":"2025-02-28T13:37:08","modified_gmt":"2025-02-28T13:37:08","slug":"yuma","status":"publish","type":"page","link":"https:\/\/www.shipbob.com\/uk\/partners\/yuma\/","title":{"rendered":"ShipBob Partners | Yuma AI"},"content":{"rendered":"\n<section class=\"wp-block-shipbob-blocks-section-hero\"><div class=\"container row\"><div class=\"col hero-home-content\"><h1 class=\"hero-home-title \">Automate over 50% of Ecommerce customer support with Yuma AI<\/h1>\n<p>We are building the first orchestration platform to deploy AI Support Agents dedicated to customer service and merchants at scale. Our main focus is to equip these AI Agents with the same capabilities that human support agents have, delivering an ever-increasing support automation rate to merchants (our customers automate up to 50% of all support tickets). Think Devin for support in e-commerce.<\/p>\n\n\n\n<p>Learn more at https:\/\/yuma.ai. <\/p>\n<\/div><div class=\"col hero-home-customer offset-1 decoration-primary-dotted decoration-primary-box-d decoration-primary-align-bottom-right decoration-primary-color-cobalt decoration-secondary-solid decoration-secondary-box-e decoration-secondary-align-center-center decoration-secondary-color-paper\"><div class=\"hero-home-customer-alt-image-container\"><img decoding=\"async\" is=\"responsive-img\" class=\"image-alt\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/07\/c534defe7f4ecf7ab61edcf579edbb75.png\"  \/><\/div><div class=\"hero-home-customer-image-container\"><img decoding=\"async\" is=\"responsive-img\" class=\"hero-home-customer-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/07\/a98a683e36c124673b29320d3afb8e8d.png\"  \/><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-section-container section section-container  separatopr-top-bottom\"><div class=\"container section-info section-info-align-center \"><h6 class=\"section-title \">ShipBob + yuma ai<\/h6><h2 class=\"section-content h2\">Transform your e-commerce customer service with AI.<\/h2><p class=\"section-copy u-hidden\"><\/p><\/div><div class=\"container flex-container direction-row justify-none align-none flex-wrap\">\n<div class=\"wp-block-shipbob-blocks-content-single content-single direction-col  col-4 object-fit-scale-down\"><div data-controllers=\" \" class=\"image-container square square-1 \"><img decoding=\"async\" is=\"responsive-img\" class=\"content-single-media\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/05\/PART-Personalization-2.svg\" alt=\"Image Media\" loading=\"lazy\"  \/><\/div><div class=\"content-single-childs\">\n<h3 class=\"wp-block-heading\" id=\"h-true-automation\">True Automation<\/h3>\n\n\n\n<p>Yuma goes beyond basic AI bots and automated Q&amp;A. We understand that many tickets require actual actions that are mostly performed by human agents, which is why we\u2019ve built Yuma to be able to autonomously take action. <\/p>\n\n\n\n<p>Our AI Agents are capable of following custom processes and performing tasks 100% autonomously such as: Managing orders, Managing subscriptions, Managing customer accounts, Troubleshooting, and a lot more.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-content-single content-single direction-col  col-4 object-fit-scale-down\"><div data-controllers=\" \" class=\"image-container square square-1 \"><img decoding=\"async\" is=\"responsive-img\" class=\"content-single-media\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/05\/PART-CS.svg\" alt=\"Image Media\" loading=\"lazy\"  \/><\/div><div class=\"content-single-childs\">\n<h3 class=\"wp-block-heading\" id=\"h-unparalleled-support\">Unparalleled Support<\/h3>\n\n\n\n<p>With Yuma, you have the flexibility to begin at your own pace by automating the most common requests first. Afterwards, we can monitor your progress and continue improving. We offer dedicated support throughout the implementation process and onwards. We understand that AI is new and we are want to walk with you through the whole journey.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-content-single content-single direction-col  col-4 object-fit-scale-down\"><div data-controllers=\" \" class=\"image-container square square-1 \"><img decoding=\"async\" is=\"responsive-img\" class=\"content-single-media\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/05\/PART-Automation.svg\" alt=\"Image Media\" loading=\"lazy\"  \/><\/div><div class=\"content-single-childs\">\n<h3 class=\"wp-block-heading\" id=\"h-gpt-power-with-full-control\">GPT Power with Full Control<\/h3>\n\n\n\n<p>We leverage the latest advancements in AI and machine learning to deliver a solution that&#8217;s both personalised and scalable. Yuma enables e-commerce businesses to automate a significant portion of all support tickets (up to 50% for top customers), from handling routine requests to executing complex tasks autonomously.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-content-single content-single direction-col  col-4 object-fit-scale-down\"><div data-controllers=\" \" class=\"image-container square square-1 \"><img decoding=\"async\" is=\"responsive-img\" class=\"content-single-media\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/05\/PART-Personalization-3.svg\" alt=\"Image Media\" loading=\"lazy\"  \/><\/div><div class=\"content-single-childs\">\n<h3 class=\"wp-block-heading\" id=\"h-made-for-e-commerce\">Made for E-commerce<\/h3>\n\n\n\n<p>Yuma is built for e-commerce businesses and is trusted by a growing number of merchants worldwide, delivering significant ROI through reduced response times, increased customer satisfaction, and higher sales.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-content-single content-single direction-col  col-4 object-fit-scale-down\"><div data-controllers=\" \" class=\"image-container square square-1 \"><img decoding=\"async\" is=\"responsive-img\" class=\"content-single-media\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2021\/05\/PART-Listings_Management.svg\" alt=\"Image Media\" loading=\"lazy\"  \/><\/div><div class=\"content-single-childs\">\n<h3 class=\"wp-block-heading\" id=\"h-detailed-automation-dashboard\">Detailed Automation Dashboard<\/h3>\n\n\n\n<p>Monitor your automation rate and identify optimisation opportunities with an intuitive dashboard. Our customers often use the dashboard to share the impact with the whole company.<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\"><\/h3>\n<\/div><div class=\"cta-container u-hidden\"><a class=\"btn btn-primary \" href=\"\"><\/a><\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-section-container section section-container  separatopr-top-bottom\"><div class=\"container section-info section-info-align-none \"><h6 class=\"section-title \">Customer Stories<\/h6><h2 class=\"section-content h2\">What Yuma AI customers are saying\u2026<\/h2><p class=\"section-copy u-hidden\"><\/p><\/div><div class=\"container flex-container direction-row justify-none align-none flex-wrap\">\n<div class=\"wp-block-shipbob-blocks-single-testimonial single-testimonial direction-col  col-4\"><div class=\"image-container square square-1 \"><img decoding=\"async\" is=\"responsive-img\" class=\"image single-testimonial-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/07\/178280342b9d7a99003463527c8e08ab.png\" loading=\"lazy\"  \/><\/div><div class=\"single-testimonial-content\"><blockquote><q class=\"single-testimonial-blockquote\">After testing various AI CX automation tools and spending over $20,000, Yuma has emerged as the superior choice for us. Its ability to accurately handle customer inquiries has allowed us to discontinue using several solutions from Gorgias Automate in favour of Yuma. Today, we&#8217;re at 45% full automation (and growing).<\/q><\/blockquote><cite><h4 class=\"single-testimonial-name\">Augustus Wiesel<\/h4><p class=\"single-testimonial-role\">CEO at MFI Medical<\/p><\/cite><\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-testimonial single-testimonial direction-col  col-4\"><div class=\"image-container square square-1 \"><img decoding=\"async\" is=\"responsive-img\" class=\"image single-testimonial-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/07\/bf700f4c903f430c8e3eeafff5ab6206.png\" loading=\"lazy\"  \/><\/div><div class=\"single-testimonial-content\"><blockquote><q class=\"single-testimonial-blockquote\">Yuma was frankly the only team that we met again, after the initial call. We were blown away by Yuma\u2019s product in contrast to our previous provider and we were promised a 1 or 2 days turn around for support. I\u2019ll be honest, I have heard that before and did not entirely buy it first. However, in just the first month or two I was so amazed by the product and the team\u2019s support that all my worries disappeared.<\/q><\/blockquote><cite><h4 class=\"single-testimonial-name\">Gabe Walker<\/h4><p class=\"single-testimonial-role\">Customer Service Manager at Clove<br><\/p><\/cite><\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-testimonial single-testimonial direction-col  col-4\"><div class=\"image-container square square-1 \"><img decoding=\"async\" is=\"responsive-img\" class=\"image single-testimonial-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2024\/07\/77002c5b698dc97fc1203d0e96a0bed8.png\" loading=\"lazy\"  \/><\/div><div class=\"single-testimonial-content\"><blockquote><q class=\"single-testimonial-blockquote\">This year, our ticket volume increased from 4000 to over 10,000 tickets per month. By using Yuma, we were able to automate 32% of our tickets in just 2 months, resulting in a 51% decrease in first response time. Yuma is user-friendly and allows us to create new automation scenarios independently. I highly recommend it to anyone seeking to enhance customer service productivity.<\/q><\/blockquote><cite><h4 class=\"single-testimonial-name\">Martin<\/h4><p class=\"single-testimonial-role\">Founder &amp; CMO at MyVariations<\/p><\/cite><\/div><\/div>\n<\/div><div class=\"cta-container u-hidden\"><a class=\"btn btn-primary \" href=\"\"><\/a><\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-section-container section section-container\"><div class=\"container section-info section-info-align-center \"><h6 class=\"section-title \"><\/h6><h2 class=\"section-content h2\">Speak to an Expert!<\/h2><p class=\"section-copy\">Enter your details below and we\u2019ll be in touch to learn more about your business.<\/p><\/div><div class=\"container flex-container direction-col justify-center align-center flex-wrap\">\n<div class=\"wp-block-shipbob-blocks-hubspot-form card form-card justify-none align-none\" data-controller=\"form-controller\" data-form-controller-form-id-value=\"3d5bb270-dced-4bcc-91a8-2b4245c9b3f8\" data-form-controller-form-container-query-value=\"form-3d5bb270-dced-4bcc-91a8-2b4245c9b3f8\"><h1 class=\"form-title\"><strong>Request Fulfilment Pricing<\/strong><\/h1><h3 class=\"form-subtitle\"><\/h3><p class=\"form-copy\"><\/p><div class=\"card-body form-3d5bb270-dced-4bcc-91a8-2b4245c9b3f8\"><div class=\"loader\"><div class=\"loader-ring\"><div><\/div><div><\/div><div><\/div><div><\/div><\/div><\/div><\/div><p class=\"form-note\">A fulfilment expert will get back to you shortly. <a href=\"\/privacy-policy\/\">Privacy Policy<\/a><\/p><\/div>\n<\/div><div class=\"cta-container u-hidden\"><a class=\"btn btn-primary \" href=\"\"><\/a><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":208,"featured_media":1598,"parent":1586,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-19865","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.4 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ShipBob Partners | Yuma AI - ShipBob UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipbob.com\/uk\/partners\/yuma\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ShipBob Partners | Yuma AI\" 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