last letter in May<\/a>.<\/p>\n\n\n\nIt\u2019s been nearly six months since we began preparing for the unknowns of the COVID-19 pandemic. While we\u2019ve been able to adapt to this new normal, it looks like we have a long way to go until it is behind us.<\/p>\n\n\n\n
Total Coronavirus cases in the US are on the rise and some states are going back into lockdown, closing again, and backtracking their reopening plans (including California where we have a fulfilment centre).<\/p>\n\n\n\n
ShipBob continues to plan and adapt as we see this pandemic will be here for a while. We make all changes and improvements with you, our customers, in mind.<\/p>\n\n\n\n
We are closely monitoring how the economy and our industry are reacting, so we can allow you to stay ahead of your competition in your fulfilment execution and customer experience. For example, Amazon instituted quantity limits and storage restrictions for sellers across all categories on top of their impending storage increases in Q4.<\/p>\n\n\n\n
Be assured that we will not be restricting your storage capabilities at ShipBob and we will not be increasing our storage rates in Q4 2020, which is when most of you rely on us most.<\/p>\n\n\n\n
This is a partnership and we are in this together.<\/p>\n\n\n\n
Below I outline what we\u2019ve been doing behind the scenes and how we\u2019re preparing for the holiday season.<\/p>\n\n\n\n
A look at our operations<\/h2>\n\n\n\n
We have seen a 29% increase in order volume over the last 6 weeks as compared to our 2019 peak season. Throughout our six years of operations, we have never seen an increase like this during the summer months.<\/p>\n\n\n\n
We are currently fulfilling over 97.2% of all orders within the same day and 99.99% of orders within our extended SLA (Expedited, Overnight, and 2-Day orders will continue to be fulfilled the same day). We are working to reduce this even more and hope to have an update on the fulfilment SLA going back to its original timeline for you soon.<\/p>\n\n\n\n
Prioritization of tasks<\/h3>\n\n\n\n
Inside our fulfilment centres, we prioritize outbound orders first. We do this so we can get your orders out as quickly as possible. To prioritize outbound orders, we are pulling labour from our inbound dock and receiving stations, which includes returns. This way, we can have a full force of employees working outbound orders.<\/p>\n\n\n\n
Even with pulling some labour from our inbound docks, we are still receiving 80% of all inbound shipments within 3 days and 99.9% within 5 days (our receiving SLA). We have been able to accomplish this because we have hired 287 fulfilment associates across our network since March.<\/p>\n\n\n\n
Before COVID-19 hit, our average receiving time was 0.89 days across our entire network. We are working hard to get back to those timelines as quickly as possible by hiring additional staff.<\/p>\n\n\n\n
![\"\"](\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2020\/07\/Image-from-iOS-34-700x295.jpg?w=1280px\")
<\/p>\n\n\n\n
Updates since my last letter<\/h3>\n\n\n\n
Here\u2019s a glimpse at what\u2019s changed:<\/p>\n\n\n\n
![\"\"](\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2020\/07\/MV-Lead-Graduates--700x335.jpg?w=1280px\")
<\/p>\n\n\n\n![\"Dhruv](\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2020\/05\/dhruv-signature-250x61.png?w=1280px\")
\nDhruv Saxena\nCEO of ShipBob<\/p>\n","protected":false},"excerpt":{"rendered":"