{"id":939,"date":"2026-01-07T05:00:00","date_gmt":"2026-01-07T05:00:00","guid":{"rendered":"https:\/\/www.shipbob.com\/uk\/blog\/switching-3pls\/"},"modified":"2026-02-26T20:26:46","modified_gmt":"2026-02-26T20:26:46","slug":"switching-3pls","status":"publish","type":"blog","link":"https:\/\/www.shipbob.com\/uk\/blog\/switching-3pls\/","title":{"rendered":"Switching 3PLs: How to Know it\u2019s Time to Change Fulfilment Providers &amp; What to Look for in a New 3PL"},"content":{"rendered":"\n<div class=\"wp-block-shipbob-blocks-single-toc single-toc\" data-controller=\"blog-toc-controller\" data-action=\"scroll@window-&gt;blog-toc-controller#scrollChanged:passive\" id=\"toc-component\"><div class=\"single-toc-overview\"><p>Table of Contents<\/p><div class=\"single-toc-read-time\"><p>** Minutes<\/p><\/div><\/div>\n<p><a href=\"#h-a-note-on-meeting-customer-expectations\">A note on meeting customer expectations<\/a><\/p>\n\n\n\n<p><a href=\"#h-knowing-when-it-s-time-to-switch-3pls\">Knowing when it\u2019s time to switch 3PLs<\/a><\/p>\n\n\n\n<p><a href=\"#h-3-questions-to-ask-a-potential-3pl\">3 questions to ask a potential 3PL<\/a><\/p>\n\n\n\n<p><a href=\"#h-how-to-transition-to-a-new-3pl\">How to transition to a new 3PL<\/a><\/p>\n\n\n\n<p><a href=\"#h-shipbob-has-helped-thousands-of-merchants-like-you\">ShipBob has helped thousands of merchants like you<\/a><\/p>\n\n\n\n<p><a href=\"#h-what-you-ll-receive-from-shipbob\">What you\u2019ll receive from ShipBob<\/a><\/p>\n\n\n\n<p><a href=\"#h-switch-to-shipbob\">Switch to ShipBob<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"has-text-align-center\">What do you want to learn?<\/p>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#learn\"><strong>When It\u2019s Time to Switch 3PLs<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#approach\"><strong>How to Approach the Transition<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote\/\"><strong>Request Fulfilment Pricing from ShipBob<\/strong><\/a><\/div>\n\n\n\n<p>If you\u2019ve ever worked with a<a href=\"https:\/\/www.shipbob.com\/3pl\/companies\/\"> third-party logistics (3PL) provider<\/a>, the following may sound familiar:<\/p>\n\n\n\n<p>Not all <a href=\"https:\/\/www.shipbob.com\/3pl\/\">3PLs<\/a> are created equal, and working with one that isn\u2019t meeting your business\u2019s needs can lead to stunted growth or even loss of customers.<\/p>\n\n\n\n<p>Between contracts, perceived risks, and logistical hassles, it may never seem like the right time to change providers \u2014 but taking a critical look at your current 3PL and <a href=\"https:\/\/www.shipbob.com\/blog\/retail-fulfillment\/\">retail fulfilment<\/a> strategy is vital to set your business up for future success. And as it turns out, switching 3PLs is not as hard as you may think.<\/p>\n\n\n\n<p>In this article, we\u2019ll cover how to figure out whether your business needs to change 3PLs, how to choose a new <a href=\"https:\/\/www.shipbob.com\/\">ecommerce fulfilment company<\/a>, and steps on how to make a seamless transition.<\/p>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote\/\"><strong>Request a Quote from ShipBob<\/strong><\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-note-on-meeting-customer-expectations\">A note on meeting customer expectations<\/h2>\n\n\n\n<p>Before we get into the details of when and how to switch 3PLs, it\u2019s important to understand the impact that your 3PL can have on your business.<\/p>\n\n\n\n<p>It\u2019s no secret that today\u2019s customers have high expectations, and the delivery experience is no exception:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.metapack.com\/state-of-ecommerce-delivery\/\">38% of customers<\/a> say they\u2019ll never shop with a retailer again following a negative delivery experience.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.comscore.com\/Insights\/Presentations-and-Whitepapers\/2012\/Online-Shopping-Customer-Experience-Study?cs_edgescape_cc=US\">73% of shoppers<\/a> expect affordable, fast deliveries.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.prnewswire.com\/news-releases\/retailers-must-deliver-on-fulfillment-to-drive-conversions-a-new-study-by-arvato-reveals-668024593.html\">24% of customers<\/a> cancel an order due to slow shipping.<\/li>\n<\/ul>\n\n\n\n<p>If your 3PL isn\u2019t helping you provide a best-in-class customer experience, you could be missing out on potential customers and revenue. If you can\u2019t offer your customers the fast, affordable shipping they\u2019ve come to expect, they\u2019re likely to find stores that can.<\/p>\n\n\n\n<p>Either way, it\u2019s vital to your success as an ecommerce merchant that you partner with 3PL that can help you meet rising customer expectations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-knowing-when-it-s-time-to-switch-3pls\">Knowing when it\u2019s time to switch 3PLs<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.shipbob.com\/ecommerce-fulfillment\/outsourced-fulfillment\/\">Outsourcing fulfilment<\/a> is a step above shipping orders from home, but it\u2019s important to make sure your 3PL is a good fit. Here are some signs that your current 3PL might not be the best choice for your business \u2014 and lessons learned by other ecommerce brands who have been in the same situation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-they-re-messing-up-orders\">They\u2019re messing up orders<\/h3>\n\n\n\n<p>Your reputation is on the line when you outsource any part of your business. When it comes to holding inventory and shipping orders in a secure, consistent, and timely way, your 3PL has to get it right for you.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWe were working with a 3PL that did not keep promises and had a lot of order errors. As an emerging company, brand recognition and loyalty were key to our business, so we ultimately decided to move to ShipBob. <\/em><\/p>\n\n\n\n<p><em>From day one of transitioning to ShipBob, we\u2019ve appreciated the hands-on time spent with us. They are really committed to their customers and keeping themselves accountable.\u201d<\/em><\/p>\n\n\n\n<p>Pablo Gabatto, Business Operations Manager at <a href=\"https:\/\/www.shipbob.com\/blog\/ample-foods\/\">Ample Foods<\/a><\/p>\n<\/blockquote>\n\n\n\n<p>Fulfilment is not a perfect science and errors are of course bound to occur, especially as things happen while in transit. Make sure your 3PL is a partner that will make it right.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-they-re-not-continuously-advancing-and-improving\">They\u2019re not continuously advancing and improving<\/h3>\n\n\n\n<p>Ecommerce is constantly evolving, and customer expectations are doing the same. Can your 3PL keep up with the constant shift? If your fulfilment provider hasn\u2019t changed or expanded their technology, operations, or facilities since you started working with them, they aren\u2019t thinking ahead \u2014 and they probably don\u2019t have your customer\u2019s expectations in mind.<\/p>\n\n\n\n<p>\u201cGood enough\u201d is the wrong mindset when it comes to ensuring fulfilment and your technology, processes, and orders are streamlined and optimised for scale.<\/p>\n\n\n\n<p>Not all 3PLs have the resources necessary to keep technology and operations up-to-date, meaning they don\u2019t have the resources to help you continue to scale. ShipBob has received hundreds of millions of dollars in funding and uses that capital to make improvements for its customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-you-ve-outgrown-the-3pl-or-have-plans-to-soon\">You\u2019ve outgrown the 3PL (or have plans to soon)<\/h3>\n\n\n\n<p>If your shipping volume is growing exponentially as your business scales, there may come a time when your current 3PL can no longer support you. This is especially true if you\u2019re working with a local mom-and-pop shop whose focus is mainly small businesses.<\/p>\n\n\n\n<p>In addition to the ability to scale operations, different 3PLs have different <a href=\"https:\/\/www.shipbob.com\/warehouse-operations\/inventory-storage\/\">inventory storage systems<\/a>. You also want to make sure they have deep fulfilment expertise and their own fulfilment centres and <a href=\"https:\/\/www.shipbob.com\/3pl\/distribution\/\">distribution network<\/a> so it\u2019s not just an <a href=\"https:\/\/www.shipbob.com\/blog\/the-downside-of-on-demand-warehousing\/\">on-demand warehousing<\/a> solution. It\u2019s important to work with a 3PL that has more than enough warehouse space for your current inventory \u2014 as your product line and order volume grow, your 3PL storage should be able to scale with you.<\/p>\n\n\n\n<p>If you\u2019re trying to expand internationally, you can either add additional 3PLs to your roster or fully switch to a <a href=\"https:\/\/www.shipbob.com\/ecommerce-fulfillment\/international-fulfillment\/\">global fulfilment company<\/a> (for example, having one 3PL in the US, one in Europe, and one in Australia).<\/p>\n\n\n\n<p>ShipBob is a global fulfilment company with locations in different countries across the world to help merchants offer more <a href=\"https:\/\/www.shipbob.com\/blog\/domestic-shipping\/\" target=\"_blank\" rel=\"noreferrer noopener\">domestic shipping<\/a> no matter where their customers are located.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-you-need-better-support\">You need better support<\/h3>\n\n\n\n<p>If you have a problem with an order or need an update on <a href=\"https:\/\/www.shipbob.com\/blog\/inventory-levels\/\">inventory levels<\/a>, do you know who to reach out to at your current 3PL? And do you get the answers you need in a timely manner?<\/p>\n\n\n\n<p>A good 3PL will offer customer support that goes above and beyond answering FAQs. Your 3PL should be a partner, not just a provider; They should be able to give you a transparent, holistic view into your business\u2019s fulfilment operations, as well as help connect you to other partners in the ecommerce space that can help you grow your business.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cHaving a helpful, dedicated account manager at ShipBob that we can go to who responds quickly and has a good understanding of our products and company is really important to us. It\u2019s given us extra support we wouldn\u2019t have with a different 3PL.\u201d<\/em><\/p>\n\n\n\n<p>Oded Harth, CEO &amp; Co-Founder of <a href=\"https:\/\/www.shipbob.com\/blog\/mdacne\/\">MDacne<\/a><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-their-technology-is-too-basic-or-archaic\">Their technology is too basic or archaic<\/h3>\n\n\n\n<p>First and foremost, a 3PL today must offer fulfilment software with <a href=\"https:\/\/www.shipbob.com\/blog\/order-management\/\">order management<\/a> capabilities. Full stop. If you don\u2019t have insight into the status of every order that passes through the warehouse, it\u2019s impossible to address customer concerns or assess the quality of the experience you\u2019re offering customers.<\/p>\n\n\n\n<p>Oftentimes, however, being able to track orders isn\u2019t enough. If you have to manually upload orders to your fulfilment provider\u2019s system, you\u2019re losing a lot of time \u2014 and your customer\u2019s orders likely aren\u2019t going out as soon as they should be. You should be able to sync your order fulfilment software with your ecommerce platform to automatically push orders as soon as they\u2019re placed.<\/p>\n\n\n\n<p>If your current setup requires you to use several different systems to keep things running, you risk producing inconsistent data or duplicating SKUs or orders. Keeping things streamlined through just one or two platforms can reduce clutter and chaos.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWith my old 3PL, I could never just open a page and get the info I wanted. I had to click several times, then export it, and try to make sense of it. ShipBob lets you manage your inventory while providing important data in a very digestible way.\u201d<\/em><\/p>\n\n\n\n<p>Wes Brown, Head of Operations at <a class=\"ProsemirrorEditor-link\" href=\"https:\/\/www.shipbob.com\/blog\/black-claw\/\">Black Claw LLC<\/a><\/p>\n<\/blockquote>\n\n\n\n<p>Your 3PL should also automatically push tracking info back to your store as soon as the order ships. This two-way push of data helps ensure that orders are shipped quickly and that you and your customer are both kept in the loop.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-you-re-not-getting-your-money-s-worth\">You\u2019re not getting your money\u2019s worth<\/h3>\n\n\n\n<p>The cheapest 3PL isn\u2019t always the best one, but if you\u2019re paying a premium for order fulfilment, the value to your business should be clear. The technology, <a href=\"https:\/\/www.shipbob.com\/warehouse-management\/\">warehouse managemen<\/a>t capabilities, customer support, customisation options, and geographic footprint can all add value over a traditional 3PL.<\/p>\n\n\n\n<p>There might be hidden <a href=\"https:\/\/www.shipbob.com\/blog\/logistics-costs\/\">logistics costs<\/a> you\u2019re not necessarily aware of, such as freight costs to move inventory from a port city to a rural location \u2014 just to ship orders back out to the coasts. The cost of these inefficiencies adds up over time.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cOther 3PLs pass fees onto the client for work they do related to manual processes because they lack the fulfilment technology needed to meet customer expectations.\u201d<\/em><\/p>\n\n\n\n<p>Carl Protsch, Co-Founder, <a href=\"https:\/\/www.shipbob.com\/blog\/fleo-shorts\/\">FLEO<\/a><\/p>\n<\/blockquote>\n\n\n\n<p>Many 3PLs are notorious for hidden costs and fees for every little movement. <a href=\"https:\/\/www.shipbob.com\/ecommerce-fulfillment\/fulfillment-costs\/\">Fulfilment pricing<\/a> and cost structures can be confusing.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cOur other fulfilment company made empty promises to us about costs and failed to mention all the other line items that factor into the total costs, unlike with ShipBob, where everything was bundled into a few line items. With pricing being way too high, we realized we were sold the \u201cperfect\u201d solution. <\/em><\/p>\n\n\n\n<p><em>Additionally, the other 3PL didn\u2019t file claims for damaged shipments for us like ShipBob.\u201d<\/em><\/p>\n\n\n\n<p>Lindsay Louise, Fulfilment &amp; Retail Manager at <a href=\"https:\/\/www.shipbob.com\/blog\/synchro\/\">Synchro<\/a><\/p>\n<\/blockquote>\n\n\n\n<p>When a 3PL is the right fit for your business, the cost should be more than worth it. Order fulfilment can even be a revenue driver for your business \u2014 giving customers a great variety of shipping options can help reduce cart abandonment while offering free or expedited shipping over a certain spend can <a href=\"https:\/\/www.shipbob.com\/blog\/average-order-value\/\">increase average order value<\/a>.<\/p>\n\n\n\n<p>[Download: <a href=\"https:\/\/resources.shipbob.com\/shipbob-2-day-express-booklet\">ShipBob\u2019s 2-Day Express Shipping: How to Drive Revenue Through Ecommerce Fulfilment<\/a>]<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-satisfaction-is-suffering\">Customer satisfaction is suffering<\/h3>\n\n\n\n<p>At the end of the day, your customers get the final say on whether or not your order fulfilment is up to par. If it\u2019s not, they\u2019re sure to let you know, whether that\u2019s through a surge in support tickets, bad reviews, critical social media posts, or simply a decline in sales. If your customers are consistently unhappy with the delivery experience, you\u2019re using the wrong 3PL.<\/p>\n\n\n\n<p>If you&#8217;re looking to change fulfilment providers, get in touch with ShipBob today. <\/p>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote\/\"><strong>I Want to Talk to ShipBob<\/strong><\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-questions-to-ask-a-potential-3pl\">3 questions to ask a potential 3PL<\/h2>\n\n\n\n<p>Thinking about making the switch? Here are five questions to ask a potential 3PL to gauge whether they\u2019re the right fit for your business so you can be confident in your move.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-how-are-you-different-from-our-current-3pl\">1. How are you different from our current 3PL?<\/h3>\n\n\n\n<p>When outsourcing order fulfilment, it\u2019s important to look for a scalable solution that goes beyond the traditional pick, pack, and ship model used by many legacy and mom-and-pop providers alike.<\/p>\n\n\n\n<p>This means that the 3PL coordinates with all aspects of the <a href=\"https:\/\/www.shipbob.com\/blog\/ecommerce-supply-chain\/\">ecommerce supply chain<\/a>, rather than only taking care of one isolated part of the <a href=\"https:\/\/www.shipbob.com\/ecommerce-logistics\/\">ecommerce logistics process<\/a>.<\/p>\n\n\n\n<p>Making sure every piece of your <a href=\"https:\/\/www.shipbob.com\/blog\/supply-chain-optimization\/\">supply chain is optimised<\/a> can give your customers a better overall experience by helping you make more informed decisions about inventory and operations.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI was just a name and number to my past 3PLs. ShipBob was automatically different. Our past 3PL would give preference to the huge brands they worked with. ShipBob offers fairness and equality across all brands. It feels like we\u2019re working with a company that\u2019s on the same path as us with perpetual growth.\u201d<\/em><\/p>\n\n\n\n<p>Wes Brown, Head of Operations at <a class=\"ProsemirrorEditor-link\" href=\"https:\/\/www.shipbob.com\/blog\/black-claw\/\">Black Claw LLC<\/a><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-how-does-your-technology-work-with-ours\">2. How does your technology work with ours?<\/h3>\n\n\n\n<p>One of the most important elements of choosing a fulfilment solution is finding technology that works not just for you, but with you.<\/p>\n\n\n\n<p>There are two main technological elements to look for: how the 3PL\u2019s software will connect to your online store, and how your 3PL\u2019s software will help you understand how to improve your business.<\/p>\n\n\n\n<p>These two elements make up what we call a tech-enabled 3PL. A tech-enabled 3PL is a <a href=\"https:\/\/www.shipbob.com\/blog\/logistics-service-provider\/\">logistics service provider<\/a> that helps with everything from order and inventory management to <a href=\"https:\/\/www.shipbob.com\/blog\/ecommerce-order-tracking\/\">tracking ecommerce orders<\/a> and managing ecommerce returns \u2014 while pushing data between all platforms involved.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cShipBob\u2019s analytics dashboard is quite helpful and straightforward. It\u2019s really helpful to have that level of visibility so we don\u2019t have to constantly email back and forth, asking when things will be completed. It saves a lot of time and helps set expectations appropriately.\u201d<\/em><\/p>\n\n\n\n<p>Peter Liu, Co-Founder of <a href=\"https:\/\/www.shipbob.com\/blog\/rifruf\/\">RIFRUF<\/a><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-how-many-fulfillment-centers-do-you-have-and-where-are-they-located\">3. How many fulfilment centres do you have and where are they located?<\/h3>\n\n\n\n<p>This two-part question helps you keep shipping costs low and is particularly important if you plan to <a href=\"https:\/\/www.shipbob.com\/blog\/guide-offering-affordable-2-day-shipping\/\">offer your customers 2-day shipping<\/a> or other expedited delivery options \u2014 without breaking the bank.<\/p>\n\n\n\n<p>If you\u2019re only shipping from one location, you\u2019re limiting your business\u2019s reach in key markets where your customers reside \u2014 and probably paying too much for shipping.<\/p>\n\n\n\n<p>Working with a 3PL that has <a href=\"https:\/\/www.shipbob.com\/blog\/differences-warehouse-fulfillment-center\/\">fulfilment centres<\/a> in major US cities allows you to split your inventory across several locations. In turn, this puts your inventory closer to your shipping destinations, meaning packages ship to lower <a href=\"https:\/\/www.shipbob.com\/ecommerce-shipping\/shipping-zones\/\">shipping zones<\/a> and therefore cost less for you and your customers.<a id=\"approach\"><br><\/a><\/p>\n\n\n\n<p>You can also offer two-day <a href=\"https:\/\/www.shipbob.com\/blog\/ground-shipping\/\">ground shipping<\/a> for customers in areas surrounding the fulfilment centres, which can be much cheaper than <a href=\"https:\/\/www.shipbob.com\/blog\/expedited-shipping\/\">expedited air shipping<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-transition-to-a-new-3pl\">How to transition to a new 3PL<\/h2>\n\n\n\n<p>Making the switch to a new 3PL can be overwhelming if you don\u2019t have a plan in place. Many brands have moved from other 3PLs to ShipBob for a seamless experience:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.shipbob.com\/blog\/prymal\/\">How  Prymal Regained Trust in 3PLs and Grew 4x with ShipBob<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.shipbob.com\/blog\/ample-foods\/\">How Ample Foods Brought 13% Cost Savings to Their Bottom Line Switching to ShipBob<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.shipbob.com\/blog\/ocean-and-co\/\">Why Ocean &amp; Co. Came Back to ShipBob to Properly Grow their Multi-Million Dollar Brand<\/a><\/li>\n<\/ul>\n\n\n\n<p>Below are some important steps to take as part of the transition to a new fulfilment provider.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-review-your-supply-chain\">Review your supply chain<\/h3>\n\n\n\n<p>With a new 3PL comes at least one new fulfilment centre. Unless your new fulfilment centre is in the same city as your old one, you will have new transit times for inventory to be sent from your manufacturer to your fulfilment centre(s).<\/p>\n\n\n\n<p>Make sure you keep this in mind when figuring out when to reorder inventory and the exact <a href=\"https:\/\/www.shipbob.com\/blog\/reorder-quantity-formula\/\">reorder quantity<\/a>, especially if your new fulfilment centre is farther away from your manufacturer than the old one.<\/p>\n\n\n\n<p>Make sure to also share your new fulfilment centre\u2019s address with your manufacturer to ensure that inventory is routed to the right place. And of course, be sure to understand and follow the new 3PL\u2019s inbound receiving process and communicate any changes in labelling and organisation to your manufacturer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-phase-out-the-old-fulfillment-center\">Phase out the old fulfilment centre<\/h3>\n\n\n\n<p>First and foremost, make sure the time is right to make the switch. You may still have a year left in your old contract and cannot break it, but it\u2019s never too early to start researching a new solution.<\/p>\n\n\n\n<p>It might seem tempting to pull all of your inventory out of your old fulfilment centre as soon as possible, but it\u2019s important to keep stock there until you\u2019ve fully transitioned. Keeping inventory in your old fulfilment centre while shipping inventory to your new 3PL can help prevent <a href=\"https:\/\/www.shipbob.com\/inventory-kpis\/stockout-costs\/\">stockouts<\/a> and <a href=\"https:\/\/www.shipbob.com\/inventory-kpis\/backorder\/\">backorders<\/a> while you get set up with the new provider.<\/p>\n\n\n\n<p>Once you are fully onboarded and have ample stock levels in the new 3PL\u2019s fulfilment centre, consider running a sale to clear out the inventory in the old location \u2014 but make sure your backend technology is set up to route those orders to the old 3PL.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-keep-your-customers-in-the-loop\">Keep your customers in the loop<\/h3>\n\n\n\n<p>No matter how well the transition between 3PLs goes, there\u2019s always a chance that the unexpected will happen and your customers may experience delays in shipping. For this reason, let your customers know that you\u2019re switching 3PLs to improve the shipping options and experience.<\/p>\n\n\n\n<p>Leverage product pages, email, social media, and banners on your website to give as much of a heads up as possible. Transparency is a best practice in customer communications, and this shows that you\u2019re working to improve the customer experience.<\/p>\n\n\n\n<p>This can be especially effective if the switch is going to allow you to offer new, more appealing shipping promotions, such as <a href=\"https:\/\/www.shipbob.com\/blog\/international-shipping\/\">international shipping<\/a>&nbsp;or free 2-day shipping. This can give customers something to look forward to while keeping them proactively in the know.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-shipbob-has-helped-thousands-of-merchants-like-you\">ShipBob has helped thousands of merchants like you<\/h2>\n\n\n\n<p>If you\u2019re looking for a fulfilment provider that checks all of the boxes we\u2019ve talked about in this article, consider switching to ShipBob.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"ShipBob Fulfillment Center Guided Tour - 3D 360\u00b0 VR Video\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/YdTbM4XlizY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>We know that moving from the familiar to the unfamiliar can be uncomfortable, but ShipBob is here to provide a controlled, well-managed experience that mitigates risk and helps set you up for success in the long-term.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cShipBob feels like a partner. I\u2019ve been passed around the 3PL world, and I\u2019m glad to put roots down with ShipBob. I can\u2019t stress enough how much easier my life has gotten since.\u201d<\/em><\/p>\n\n\n\n<p>Wes Brown, Head of Operations at <a class=\"ProsemirrorEditor-link\" href=\"https:\/\/www.shipbob.com\/blog\/black-claw\/\">Black Claw LLC<\/a><\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote\/\"><strong>Get Started With ShipBob<\/strong><\/a><\/div>\n\n\n\n<p>ShipBob has a comprehensive playbook to help you switch 3PLs. Our approach ensures a successful transition, including answers to frequently asked questions by ecommerce businesses like yours.<\/p>\n\n\n\n<p>Hear from one merchant that made the switch to ShipBob from another 3PL:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cBefore ShipBob, my first experience with a 3PL wasn\u2019t good. They underestimated the amount of time they would spend on shipping our products, they didn\u2019t integrate easily with Shopify, and they always had plenty of excuses \u2014 not to mention, they were expensive to work with. Nothing seemed to come easy. <\/em><\/p>\n\n\n\n<p><em>Even getting a <a href=\"https:\/\/www.shipbob.com\/blog\/reshipment\/\">reshipment<\/a> was nearly impossible. I felt like I had to babysit them. Everything was done on spreadsheets and it was very difficult to get the fulfilment data I needed.<\/em><\/p>\n\n\n\n<p><em>There was zero trust that they would deliver on what my business needed. I felt sidelined \u2014 emotionally and financially \u2014 because all I could think about was troubleshooting errors and reconciling with the high costs. <\/em><\/p>\n\n\n\n<p><em>When it was time to switch 3PLs, I got on the phone with several of them, but I had a hard time understanding how they operated and a lot of the conversations seemed too transactional.<\/em><\/p>\n\n\n\n<p><em>When I spoke to ShipBob, it was the most personable phone call I\u2019ve had with a 3PL. They really wanted to help solve my unique problems and shared a lot of the ways that ShipBob could help. <\/em><\/p>\n\n\n\n<p><em>When I switched to ShipBob, it was game over! I could finally start growing my business. My CPA even said to me, \u2018Thank God you switched to ShipBob.\u2019\u201d<\/em><\/p>\n\n\n\n<p>Courtney Lee, founder of <a href=\"https:\/\/www.shipbob.com\/blog\/prymal\/\">Prymal<\/a><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-you-ll-receive-from-shipbob\">What you\u2019ll receive from ShipBob<\/h2>\n\n\n\n<p>No two businesses are alike. We work with you to find the best solution for your unique needs. Here are a few highlights of what you get when you make the move to ShipBob to ensure the transition is beyond perfect.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-dedicated-implementation-specialist\">Dedicated Implementation Specialist <\/h3>\n\n\n\n<p>ShipBob\u2019s Implementation Specialist are subject matter experts that make it simple for your business to get started by catering the process to meet your most important needs. This is your dedicated point person throughout implementation (pre-, during, and post-3PL transition).<\/p>\n\n\n\n<p>Throughout this time, there will be at least three dedicated training sessions including account configurations and other preparations prior to your first shipment, and more check-ins throughout your first 30 days of shipping.<\/p>\n\n\n\n<p>You will also have someone onsite in the <a href=\"https:\/\/www.shipbob.com\/blog\/ecommerce-warehousing\/\">ecommerce warehouse<\/a> to help with new customer launches, serving as the project manager on the ground floor to make sure that implementation, operations, product, and tech are all aligned and set up for success.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cShipBob made the move from my prior 3PL fast and easy, and I saw the benefits of working with them right away. Even if you\u2019re working with a 3PL currently, there could be a better option out there, which is why ShipBob should be considered. ShipBob is a tech-enabled 3PL that seamlessly provides data to help us make business decisions.\u201d<\/em><\/p>\n\n\n\n<p>Courtney Lee, founder of <a href=\"https:\/\/www.shipbob.com\/blog\/prymal\/\">Prymal<\/a><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-dedicated-support\">Dedicated support<\/h3>\n\n\n\n<p>In addition to having an Implementation Engineer help set your business up for a successful fulfilment transition to ShipBob, multiple teams are here to support your business!<\/p>\n\n\n\n<p>As soon as you\u2019re introduced to your Sales Implementation Engineer, you\u2019ll be paired with a dedicated Merchant Care team through phone, and email tickets for all day-to-day questions, requests, or issues you have for prompt resolution.<\/p>\n\n\n\n<p>Once Implementation is complete, you\u2019ll work with a Merchant Success Manager, who is your dedicated consultative advocate. They will continue to understand and deliver against your business\u2019s strategic needs through the duration of the partnership and discuss proactive opportunities for your business.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cShipBob has worked hard to understand our needs and offered more flexibility than other 3PLs. They have used their expertise to give us business-specific solutions that have really made a difference.\u201d<\/em><\/p>\n\n\n\n<p>Pablo Gabatto, Business Operations Manager at <a href=\"https:\/\/www.shipbob.com\/blog\/ample-foods\/\">Ample Foods<\/a><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-capacity-and-experience\">Capacity and experience<\/h3>\n\n\n\n<p>ShipBob has onboarded thousands of customers. We continue to adapt and optimise the implementation process to ensure a successful transition, with additional steps for merchants that do the largest volume of orders with the most complex needs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-technology-configurations-for-your-unique-needs\">Technology configurations for your unique needs<\/h3>\n\n\n\n<p>With ShipBob\u2019s proprietary technology, you can use our built-in integrations or go as custom as building something yourself with our open API.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cShipBob has an open API that allowed our tech-savvy company to operate exactly how we wanted. Other 3PL companies only had simple technology like a very basic Shopify integration. <\/em><\/p>\n\n\n\n<p><em>We provide a personalised product that requires unique configurations, so we couldn\u2019t rely on an out-of-the-box solution like Shopify and what other 3PLs offered. <\/em><\/p>\n\n\n\n<p><em>With ShipBob, we can write a few lines of code instead of creating a manual kit for each possible order combination as we\u2019d have to do in a tool like Shopify.\u201d<\/em><\/p>\n\n\n\n<p>Oded Harth, CEO &amp; Co-Founder of <a href=\"https:\/\/www.shipbob.com\/blog\/mdacne\/\">MDacne<\/a><\/p>\n<\/blockquote>\n\n\n\n<p>For the not-as-technological customers, our software already seamlessly integrates with popular ecommerce platforms, making it possible for you to link your store with the click of a button, and then import your products and orders. The backend work is already done for you, so it\u2019s easy to start automatically fulfilling orders. For setting up more complex aspects, like bundles and merged products, our team is here to help.<\/p>\n\n\n\n<p>Once an order has shipped, ShipBob\u2019s technology can push tracking information back to your ecommerce store, so your customers stay in the loop throughout the delivery process without compromising your brand experience.<\/p>\n\n\n\n<p>We enable clients to distribute inventory across our network of fulfilment centres in major US cities, and our software automatically routes the order to the fulfilment centre that can ship the order to your customer in the fastest and most affordable way. This helps ecommerce businesses <a href=\"https:\/\/www.shipbob.com\/ecommerce-shipping\/reduce-shipping-costs\/\">reduce shipping costs<\/a> and transit times exponentially over time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-strategic-and-data-driven-insights\">Strategic and data-driven insights<\/h3>\n\n\n\n<p>ShipBob also has an analytics tool that provides your business with insights to make data-driven decisions. It show you the following <a href=\"https:\/\/www.shipbob.com\/blog\/distribution-metrics\/\">distribution metrics<\/a> at a glance:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How quickly products are selling and which items are best-sellers or slow-movers<\/li>\n\n\n\n<li>How many days of inventory you have until you are expected to run out based on SKU velocity<\/li>\n\n\n\n<li>Where your customers are and where you\u2019re shipping from (with the ability to compare current and ideal distribution)<\/li>\n\n\n\n<li>How your current demand compares to previous time periods<\/li>\n\n\n\n<li>A breakdown of transit times and average cart value by shipping method (to see which shipping methods are most attractive to your customers)<\/li>\n\n\n\n<li>How much inventory you were holding at any ShipBob fulfilment centres at any point in the past<\/li>\n\n\n\n<li>And much more<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cShipBob\u2019s analytics tool is really cool. It helps us a lot with planning inventory reorders, seeing when SKUs are going to run out, and we can even set up email notifications so that we\u2019re alerted when a SKU has less than a certain quantity left. There is a lot of value in their technology.\u201d<\/em><\/p>\n\n\n\n<p>Oded Harth, CEO &amp; Co-Founder of <a href=\"https:\/\/www.shipbob.com\/blog\/mdacne\/\">MDacne<\/a><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-switch-to-shipbob\">Switch to ShipBob<\/h2>\n\n\n\n<p>If ShipBob sounds like it might be a good fit for your business, and you\u2019re looking to switch 3PLs, we\u2019d love to connect. Fill out the form linked below and someone from our team will be in touch to discuss your business\u2019s specific needs and share more information.<\/p>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote\/\"><strong>Request a Quote<\/strong><\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Not all 3PLs are created equal. Hear lessons learned from other brands, tips on switching 3PLs, and key steps for a smooth transition.<\/p>\n","protected":false},"author":110,"featured_media":27741,"parent":0,"template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"blogcategories":[2,7,13],"class_list":["post-939","blog","type-blog","status-publish","has-post-thumbnail","hentry","blogcategories-3pl-third-party-logistics","blogcategories-fulfillment","blogcategories-shipping"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Switching 3PLs: When to Change Fulfillment Providers [+Tips]<\/title>\n<meta name=\"description\" content=\"Not all 3PLs are created equal. 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