{"id":818,"date":"2021-01-19T18:09:04","date_gmt":"2021-01-19T18:09:04","guid":{"rendered":"https:\/\/www.shipbob.com\/uk\/blog\/reshipment\/"},"modified":"2025-09-27T04:18:05","modified_gmt":"2025-09-27T04:18:05","slug":"reshipment","status":"publish","type":"blog","link":"https:\/\/www.shipbob.com\/uk\/blog\/reshipment\/","title":{"rendered":"Reshipment Meaning and How to Reship an Order Efficiently"},"content":{"rendered":"\n

Table of Contents<\/p>

** Minutes<\/p><\/div><\/div>\n

What is the definition of reshipment?<\/a><\/p>\n\n\n\n

What are the causes for reshipping an order?<\/a><\/p>\n\n\n\n

Reshipment best practices<\/a><\/p>\n\n\n\n

How to efficiently reship an order with ShipBob<\/a><\/p>\n\n\n\n

How ShipBob\u2019s Merchant Care team handles reshipment issues<\/a><\/p>\n\n\n\n

Conclusion<\/a><\/p>\n\n\n\n

Reshipment FAQs<\/a><\/p>\n<\/div>\n\n\n\n

Let\u2019s face it \u2014 mistakes happen, especially when you\u2019re an ecommerce business owner juggling dozens of tasks at once. And there will inevitably be times when <\/span>shipping<\/span> an order doesn\u2019t go as planned. <\/span><\/p>\n\n\n\n

If you send the wrong order to a customer, or a package arrives damaged or gets lost in transit, you\u2019ll need to replace the items orders and process a reshipment, which requires a process that can reship an order as quickly as possible.<\/span><\/p>\n\n\n\n

In this article, we\u2019ll cover what a reshipment is, what the requirements are for reshipment claims, and how you can easily reship an order with ShipBob by following a few simple steps.<\/span><\/p>\n\n\n\n

What is the definition of reshipment?<\/h2>\n\n\n\n

Reshipment is the process of replacing an order and shipping a new order to a customer a second time after the original shipment was incorrect, arrived damaged, was lost in transit, or any other reason that would require a replacement order.<\/span><\/p>\n\n\n\n

What are the causes for reshipping an order?<\/h2>\n\n\n\n

There are several shipping issues that can lead to a business needing to reship an order. In these circumstances, reshipping an order is not only the best course of action to maintain customer loyalty<\/span>, but it is also the right thing to do. Here are three of the most common shipping errors that warrant a reshipment.<\/span><\/p>\n\n\n\n

An order arrived damaged<\/h3>\n\n\n\n

When shipping large quantities, you\u2019re bound to have a few hiccups, including shipping damages<\/a>. W<\/span>hether the damage is the result of an error on the merchant\u2019s end (e.g., not enough dunnage<\/a> to secure the items), a shipping carrier\u2019s mistake, carelessness during last-mile delivery<\/a>, or some combination of the above, it is the merchant\u2019s responsibility to reship the order so that the customer receives the items they initially orders but free of damage.<\/span><\/p>\n\n\n\n

The wrong order was delivered<\/h3>\n\n\n\n

While <\/span>order accuracy<\/span><\/a> can be optimised with the right fulfilment processes in place to reduce picking errors, it\u2019s also almost impossible to maintain a 100% order accuracy rate, especially if you\u2019re shipping a high volume of orders. But most brands hold an order accuracy rate between 96%-98%, so it\u2019s important to have a process in place for when there is a misshipment<\/a> \u2014 or when an order is delivered wrong. If a customer receives an order meant for someone else, contains the wrong items, or is missing some of the items purchased, reshipment is a must. <\/span><\/p>\n\n\n\n

An order is lost in transit<\/h3>\n\n\n\n

Items can also be lost in transit and never arrive at their destination. There are several factors that <\/span>can contribute to a package being lost that are outside the business owner\u2019s control, including anything from <\/span>damaged labels<\/span><\/a>, wrong shipping address,<\/span>or theft. <\/span>When a package is lost in transit, it falls to the merchant to communicate with customers and set things right by reshipping the order.<\/span><\/p>\n\n\n\n

Reshipment best practices<\/h2>\n\n\n\n

Building customer trust<\/a><\/span> is absolutely critical if an ecommerce business is to maintain its customer base. Even if the issue was beyond your control, you should still invest in making your reshipment process both smooth and reliable to maintain a great customer experience.<\/span><\/p>\n\n\n\n

Here are a few of the best practices that ecommerce businesses should implement in their reshipment process.<\/span><\/p>\n\n\n\n

1. Provide shipping insurance for high-value orders<\/h3>\n\n\n\n

If your orders are of high value, we recommend that you invest in <\/span>shipping insurance<\/span><\/a> to avoid losing more money. Shipping insurance will reimburse the shipper the cost of any broken, lost, or stolen packages that are not delivered to the final destination or are damaged upon arriving at their destination. <\/span><\/p>\n\n\n\n

The cost of shipping insurance can vary depending on the value of the items shipped and on the carrier you ship with. While shipping insurance might not be a must-have if you\u2019re shipping items that do not cost much to replace, it\u2019s generally better to opt for shipping insurance than to forgo it.<\/span><\/p>\n\n\n\n

2. Keep a digital paper trail<\/h3>\n\n\n\n

You will need to provide proof of any shipping issues, so make sure you have the relevant paperwork, order details, and screenshots, which will speed up the process. Following this paper trail will be much easier if you utilise an order management<\/a> system, particularly if that system includes the means to track orders from shipment to delivery. <\/span><\/p>\n\n\n\n

By having the tools in place to track ecommerce orders<\/a>,<\/span> you can arrange for both you and your customer to be sent confirmation emails, tracking numbers, and other resources when an order is shipped, so you refer to this information u when investigating delivery issues. <\/span><\/p>\n\n\n\n

3. Maintain communication with the customer<\/h3>\n\n\n\n

The only thing worse for customers than receiving a lost or damaged order is hearing nothing from the merchant once the error is discovered. It\u2019s important to g<\/span>o the extra mile to keep your customers in the loop when a customer notifies you of an issue and requests a replacement. Communicating effectively with your will help maintain their trust and loyalty to your brand. <\/span><\/p>\n\n\n\n

4. Take every step to prevent future mistakes<\/h3>\n\n\n\n

While mistakes are to be expected throughout the ecommerce supply chain<\/a>, there is no reason for those mistakes to be repeated. After discovering a shipping error, merchants should not simply reship the customer\u2019s order, but rather find ways <\/span>to prevent future errors. Be sure to take the time to investigate what happened and determine at what stage in the supply chain the issue occurred, then take the appropriate actions to make improvements.<\/span><\/p>\n\n\n\n

How to efficiently reship an order with ShipBob<\/h2>\n\n\n\n

At ShipBob, we do our best to keep a high order accuracy rate \u2014 but if you need a reshipment for any reason at all, we\u2019ve got you covered. <\/span><\/p>\n\n\n\n

ShipBob specializes in all aspects of <\/span>supply chain management<\/span><\/a>, from inventory management<\/a> to automated shipping<\/a> and ecommerce returns<\/a>,\u00a0so no matter what shipment issue you encounter, ShipBob is capable of reshipping your order correctly and quickly.\u00a0<\/span><\/p>\n\n\n\n

\n