{"id":7687,"date":"2023-03-24T08:30:00","date_gmt":"2023-03-24T08:30:00","guid":{"rendered":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/"},"modified":"2025-03-05T22:46:12","modified_gmt":"2025-03-05T22:46:12","slug":"pit-viper","status":"publish","type":"blog","link":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/","title":{"rendered":"How Pit Viper Increased Order Accuracy from 92% to 99.7% with ShipBob\u2019s WMS [Case Study]"},"content":{"rendered":"\n<div class=\"wp-block-shipbob-blocks-single-toc single-toc\" data-controller=\"blog-toc-controller\" data-action=\"scroll@window-&gt;blog-toc-controller#scrollChanged:passive\" id=\"toc-component\"><div class=\"single-toc-overview\"><p>Table of Contents<\/p><div class=\"single-toc-read-time\"><p>** Minutes<\/p><\/div><\/div>\n<p class=\"wp-block-paragraph\"><a href=\"#h-key-metrics\">Key metrics<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#h-about-pit-viper\">About Pit Viper<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#overhauling-fulfillment\">Overhauling fulfilment processes to become more efficient<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#implementing-a-WMS\">Implementing a WMS &amp; receiving hands-on onboarding and support<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#using-shipBobs-wms\">Using ShipBob&#8217;s WMS to eliminate 2,100+ mispicks\/year<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#outsourcing-global-fulfillment\">Outsourcing global fulfilment to ShipBob<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#what-is-next\">What\u2019s next for Pit Viper<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#h-pit-viper-s-team-at-shipbob\">Pit Viper&#8217;s team at ShipBob<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"#h-get-started-with-shipbob\">Get started with ShipBob<\/a><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><em><em>Learn how <a href=\"https:\/\/www.pitviper.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pit Viper<\/a> went from trading their trendy shades for ski lift tickets to scaling into a global 8-figure sunglasses brand.&nbsp;<\/em><\/em><\/p>\n\n\n\n<div class=\"wp-block-shipbob-blocks-blog-callout blog-callout\">\n<p class=\"wp-block-paragraph\"><strong>Customer Profile<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.pitviper.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pit Viper<\/a> was born because founder, Chuck Mumford needed sunglasses for the ski slopes. Over a decade later, consumers from all over the globe have adopted Pit Vipers as part of their everyday attire for activities ranging from skateboarding to surfing to just hanging out. Pit Vipers have become a cultural phenomenon, representing fun, fearlessness, and living boldly. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-cofounders.jpeg?w=1280px\" alt=\"\" class=\"wp-image-7697\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-cofounders.jpeg?w=700px 650w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-cofounders.jpeg?w=860px 768w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-cofounders.jpeg?w=1180px 1080w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-cofounders.jpeg?w=1400px 1280w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-cofounders.jpeg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-metrics\">Key metrics<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>80 total employees&nbsp;<\/li>\n\n\n\n<li>20 fulfilment centre employees<\/li>\n\n\n\n<li>1 PitViper fulfilment centre: 16k sq. ft. in Salt Lake City, Utah<\/li>\n\n\n\n<li>2 ShipBob fulfilment centres: Melbourne, AU and Ontario, CA<\/li>\n\n\n\n<li>99.7% accuracy rate achieved with ShipBob&#8217;s WMS<\/li>\n\n\n\n<li>2,100 mispicks eliminated annually with ShipBob&#8217;s WMS<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-about-pit-viper\">About Pit Viper<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Chuck Mumford needed better sunglasses. After days of hitting the ski slopes and nights of partying with friends, he found that there wasn\u2019t a sunglasses brand that could keep up with his lifestyle.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When he visited a military surplus store in 2012, Chuck was inspired by the durable sunglasses he found there and decided to put his own spin on the shades. Chuck, along with his friend and Pit Viper co-founder, Chris Garcin, splatter painted the sunglasses in bright colours and began selling them out of his garage in Utah. The wraparound shades offered maximum protection from the elements, and the bold design looked effortlessly cool, making them the perfect sunglasses for any activity.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The retro-inspired, larger-than-life shades were an instant success. Chuck and Chris sold out of their unique, high-quality sunglasses and turned to Kickstarter to get Pit Viper off the ground. In 2014, Chuck and his team exceeded their goal of raising $30,000 and were able to bring Pit Vipers to the masses.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Utilising cheeky slogans, innovative marketing strategies, and a range of athlete endorsements, Pit Viper skyrocketed in popularity. Due to their growth, Pit Viper needed a fulfilment process that could make their in-house order picking more efficient while giving them options to scale internationally.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s when they turned to ShipBob\u2019s hybrid fulfilment solution: ShipBob&#8217;s warehouse management system (or WMS) for their in-house fulfilment, coupled with ShipBob\u2019s outsourced global fulfilment centres in Canada and Australia.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ShipBob sat down with Jourdan Davis, Pit Viper\u2019s Operations Manager, to learn more about how they maximise warehouse efficiency (and fun).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overhauling-fulfillment\">Overhauling fulfilment processes to become more efficient<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>As told to ShipBob by Jourdan Davis, Pit Viper\u2019s Operations Manager<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/Screen-Shot-2023-03-21-at-11.29.43-AM-700x921.png?w=1280px\" alt=\"\" class=\"wp-image-7696 size-full\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/Screen-Shot-2023-03-21-at-11.29.43-AM-700x921.png?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/Screen-Shot-2023-03-21-at-11.29.43-AM-700x921.png?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/Screen-Shot-2023-03-21-at-11.29.43-AM-700x921.png?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/Screen-Shot-2023-03-21-at-11.29.43-AM-700x921.png?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/Screen-Shot-2023-03-21-at-11.29.43-AM-700x921.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">At Pit Viper, we\u2019ve always done self-fulfilment. The company started out as a small operation with several founding members doing everything from making the sunglasses to shipping them out. But as we started to grow, we moved into a warehouse and hired 5 to 10 shippers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then two years ago, we moved into a larger warehouse and added more people, which became a fulfilment team of about 20.&nbsp;&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">I was hired as Warehouse Manager to revamp the fulfilment process. At the time, we were using a label generator software to get orders shipped out. It obviously didn\u2019t serve as a warehouse management system, but simply a way to create our shipping labels. There was no way to optimise efficiencies within our warehouse.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We were outgrowing that solution and our own warehouse, and weren\u2019t able to keep up with shipping deadlines. Customer service is one of our biggest priorities and that was falling behind, so we decided to move toward a hybrid fulfilment model.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We wanted to outsource international fulfilment to alleviate the pressure put on our in-house team (and high costs and long transit times for our customers), while dialing in on making our own warehouse more efficient.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We began vetting warehouse management systems that would provide structure and make our processes and workflows more efficient. I met with ShipBob and felt like they would be a good partner because they could offer all of the solutions we needed.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" height=\"221\" width=\"700\" src=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-1-700x221.png?w=1280px\" alt=\"\" class=\"wp-image-7693\" style=\"width:800px;height:auto\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-1-700x221.png?w=700px 650w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-1-700x221.png?w=860px 768w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-1-700x221.png?w=1180px 1080w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-1-700x221.png?w=1400px 1280w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-1-700x221.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"implementing-a-WMS\">Implementing a WMS &amp; receiving hands-on onboarding and support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Onboarding with ShipBob\u2019s WMS was our first time connecting to a warehouse management system, so we had to get data and SKUs synced with the platform, do warehouse mapping, and get our various integrations (like Shopify and NetSuite) set up. Once everything was in place, we just had to flip a switch to start fulfilling orders.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The ShipBob team even came out to our facility for a week to show us how to do everything. It was a super straightforward process. It\u2019s a very plug-and-play solution that is also customisable to our workflows.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From the beginning, the ShipBob team has been really receptive to our ideas. We\u2019ll ask for something, and it will go into the product feature request queue. We also have a great working relationship with Blair and Emily from ShipBob\u2019s Merchant Success team with open lines of communication.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"using-shipBobs-wms\">Using ShipBob&#8217;s WMS to eliminate 2,100+ mispicks\/year<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For us, one of the greatest benefits in using ShipBob&#8217;s WMS has been reducing mispicks. Before ShipBob, when we were just relying on label generation software, we didn\u2019t have a way to validate which products were going out to customers. The label would say \u201cpick 3 of these specific sunglasses\u201d but really, you could have sent any type of sunglasses since there was no validation \u2013 and that happened frequently.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8220;One of the biggest reasons we went with ShipBob is the multiple checks from start to finish. The WMS makes it really hard to send out the wrong product. It still happens on rare occasions \u2013 but it happens a lot less than before. Before we implemented ShipBob&#8217;s WMS, our order accuracy rate was around 92%. Now we&#8217;re at 99.7% for order accuracy, which equates to 2,100 less mispicks a year on average.&#8221;<\/p>\n<cite>Jourdan Davis, Operations Manager at Pit Viper <\/cite><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">When misshipments happen, we typically let customers keep the products because it\u2019s more work to have them return the items. So ShipBob\u2019s system for picking orders has cut down on labour costs, reduced lost inventory, and eliminated the need for double shipping. That\u2019s been huge for us.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our order picking and routing has also greatly improved with ShipBob. With ShipBob&#8217;s WMS, we can create the most efficient routes through the warehouse, which has cut down on an insane amount of time and made picking, packing, and shipping so much more efficient.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Running a warehouse is unpredictable. But ShipBob has definitely helped with that. Thanks to ShipBob&#8217;s WMS, we have access to more data. Now we know how many orders an employee can complete in an hour so we can forecast for labour a lot better than we did before.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" height=\"221\" width=\"700\" src=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-2-700x221.png?w=1280px\" alt=\"\" class=\"wp-image-7692\" style=\"width:800px;height:auto\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-2-700x221.png?w=700px 650w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-2-700x221.png?w=860px 768w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-2-700x221.png?w=1180px 1080w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-2-700x221.png?w=1400px 1280w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-2-700x221.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"outsourcing-global-fulfillment\">Outsourcing global fulfilment to ShipBob<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When we began outsourcing our international fulfilment to ShipBob, we initially started with Canada since it\u2019s our second largest market. Since then, we\u2019ve seen increased customer satisfaction because packages are going out faster and cheaper than before. It has also taken work off of our in-house warehouse staff in Utah.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The biggest lift when we expanded into the Canadian market was getting our products to the fulfilment centre and forecasting inventory. But we figured things out, which made expanding to Australia smooth sailing. We knew what we were doing at that point.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We know how to forecast really well now, so we sent our inventory to ShipBob\u2019s fulfilment centre in Melbourne and it\u2019s been really great. Just like in Canada, we\u2019re seeing improved customer satisfaction because customers in Australia don\u2019t have to wait between the typical 2 weeks to a month to get a package from the United States.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8220;ShipBob has been a big help with us hitting international markets, having one central system to fulfil orders in the US, Australia, and Canada. We are able to penetrate those markets better because more customers will actually get the glasses they ordered in days instead of weeks.&#8221;&nbsp;<\/p>\n<cite>Jourdan Davis, Operations Manager at Pit Viper <\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" height=\"221\" width=\"700\" src=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-3-700x221.png?w=1280px\" alt=\"\" class=\"wp-image-7691\" style=\"width:800px;height:auto\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-3-700x221.png?w=700px 650w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-3-700x221.png?w=860px 768w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-3-700x221.png?w=1180px 1080w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-3-700x221.png?w=1400px 1280w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/pit-viper-3-700x221.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-is-next\">What\u2019s next for Pit Viper<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We\u2019re going to be expanding our warehouse space from 10,000 sq. ft. to 16,000 sq. ft., and for getting started in the new space we won\u2019t even need ShipBob to come out and assist us with that move. They taught us how to do everything: get the locations up, map the warehouse, everything. We\u2019ll be able to onboard ourselves which is cool to see.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our goal is to maintain steady growth. Our order volume continues to increase. In 2022, we saw order volume increase, as we had over 500,000 orders. We\u2019re going to continue hitting our international markets to achieve growth. We\u2019ve been looking into the UK and EU as our future markets we enter geographically through ShipBob.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, we\u2019ve experienced a huge spike in our B2B orders. We\u2019ve partnered with some big names in the retail space, so our B2B orders will continue to grow as well as DTC. We\u2019re also diversifying our line of sunglasses with 12 new lines out now.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Overall, our growth and expansion has been monumental given our roots, and this in part due to the partners we have. Pit Viper sort of started as a joke. Our founders got started by handing out sunglasses for ski tickets, but now we\u2019re a multi-million dollar company. We\u2019ve grown from having our 2 founders doing everything, to a business with 80 employees.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We have signs in the office that remind us that \u201cwe are a business\u201d because we have a warehouse management system, a really dialed-in marketing team, and a strong customer service team. The progression of the business and team in the 2 years I\u2019ve been here has been crazy. We\u2019re competitive with all the other sunglass companies out there, while still having the most fun.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" height=\"576\" width=\"700\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/pit-viper-business-700x576.jpeg?w=1280px\" alt=\"\" class=\"wp-image-7689\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/pit-viper-business-700x576.jpeg?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/pit-viper-business-700x576.jpeg?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/pit-viper-business-700x576.jpeg?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/pit-viper-business-700x576.jpeg?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/03\/pit-viper-business-700x576.jpeg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-pit-viper-s-team-at-shipbob\">Pit Viper&#8217;s team at ShipBob<\/h2>\n\n\n\n<div class=\"wp-block-shipbob-blocks-flex-container flex-container direction-row justify-none align-none flex-wrap  max-width-blog\">\n<div class=\"wp-block-shipbob-blocks-single-team-member single-team-member  direction-col col-3 align-none\"><div class=\"single-team-member-image-container\"><img decoding=\"async\" class=\"image single-team-member-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/08\/blair-britt.jpeg?w=1280px\" loading=\"lazy\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/08\/blair-britt.jpeg?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/08\/blair-britt.jpeg?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/08\/blair-britt.jpeg?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/08\/blair-britt.jpeg?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/08\/blair-britt.jpeg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/div><div class=\"single-team-member-container\"><p class=\"single-team-member-title\">Blair Britt<\/p>\n<p class=\"has-text-align-center wp-block-paragraph\">Blair is a Merchant Success Manager at ShipBob and supports the Pit Viper team along with other ShipBob WMS customers. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-team-member single-team-member  direction-col col-3 align-none col-2 align-center u-text-centered\"><div class=\"single-team-member-image-container\"><img decoding=\"async\" class=\"image single-team-member-image\" src=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/nick-hendricks.jpeg?w=1280px\" loading=\"lazy\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/nick-hendricks.jpeg?w=700px 650w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/nick-hendricks.jpeg?w=860px 768w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/nick-hendricks.jpeg?w=1180px 1080w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/nick-hendricks.jpeg?w=1400px 1280w, https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/nick-hendricks.jpeg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/div><div class=\"single-team-member-container\"><p class=\"single-team-member-title\">Nick Hendricks <\/p>\n<p class=\"wp-block-paragraph\">Nick is a Enterprise Account Executive &#8211; Team Lead at ShipBob. He helped bring Pit Viper onboard with ShipBob. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-team-member single-team-member  direction-col col-3 align-none col-2 align-center u-text-centered\"><div class=\"single-team-member-image-container\"><img decoding=\"async\" class=\"image single-team-member-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/01\/Jivko-Bojinov.jpeg?w=1280px\" loading=\"lazy\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/01\/Jivko-Bojinov.jpeg?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/01\/Jivko-Bojinov.jpeg?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/01\/Jivko-Bojinov.jpeg?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/01\/Jivko-Bojinov.jpeg?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2022\/01\/Jivko-Bojinov.jpeg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/div><div class=\"single-team-member-container\"><p class=\"single-team-member-title\">Jivko Bojinov<\/p>\n<p class=\"wp-block-paragraph\">As ShipBob co-founder and SVP of Strategy, Jivko serves as Pit Viper&#8217;s Executive Sponsor.  <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-started-with-shipbob\">Get started with ShipBob<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a hybrid fulfilment solution sounds like the strategy your brand needs in order to scale, request a quote to connect with the ShipBob team. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3e41869c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote-plus\/\">Request a Quote<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how sunglasses brand Pit Viper utilises ShipBob&#8217;s hybrid fulfilment solution to increase warehouse efficiency, improve order accuracy, and penetrate global markets in this case study. <\/p>\n","protected":false},"author":193,"featured_media":7698,"parent":0,"template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"blogcategories":[4,54,57,58,59,55],"class_list":["post-7687","blog","type-blog","status-publish","has-post-thumbnail","hentry","blogcategories-case-studies","blogcategories-mid-market-case-studies","blogcategories-retail-b2b-case-studies","blogcategories-apparel-accessories-case-studies","blogcategories-hybrid-case-studies","blogcategories-wms-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Pit Viper Reached 99.7% Order Accuracy with ShipBob<\/title>\n<meta name=\"description\" content=\"Learn how sunglasses brand Pit Viper utilizes ShipBob&#039;s hybrid fulfillment solution to increase warehouse efficiency and scale worldwide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Pit Viper Increased Order Accuracy from 92% to 99.7% with ShipBob\u2019s WMS [Case Study]\" \/>\n<meta property=\"og:description\" content=\"Learn how sunglasses brand Pit Viper utilizes ShipBob&#039;s hybrid fulfillment solution to increase warehouse efficiency and scale worldwide.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/\" \/>\n<meta property=\"og:site_name\" content=\"ShipBob UK\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-05T22:46:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/spencer-sideways-scroll_x800.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/pit-viper\\\/\",\"url\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/pit-viper\\\/\",\"name\":\"How Pit Viper Reached 99.7% Order Accuracy with ShipBob\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/pit-viper\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/pit-viper\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/wp-content\\\/uploads\\\/sites\\\/32\\\/2023\\\/03\\\/spencer-sideways-scroll_x800.png\",\"datePublished\":\"2023-03-24T08:30:00+00:00\",\"dateModified\":\"2025-03-05T22:46:12+00:00\",\"description\":\"Learn how sunglasses brand Pit Viper utilizes ShipBob's hybrid fulfillment solution to increase warehouse efficiency and scale worldwide.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/pit-viper\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/pit-viper\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/pit-viper\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/wp-content\\\/uploads\\\/sites\\\/32\\\/2023\\\/03\\\/spencer-sideways-scroll_x800.png\",\"contentUrl\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/wp-content\\\/uploads\\\/sites\\\/32\\\/2023\\\/03\\\/spencer-sideways-scroll_x800.png\",\"width\":1200,\"height\":800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/pit-viper\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How Pit Viper Increased Order Accuracy from 92% to 99.7% with ShipBob\u2019s WMS [Case Study]\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/#website\",\"url\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/\",\"name\":\"ShipBob UK\",\"description\":\"Just another ShipBob Network site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How Pit Viper Reached 99.7% Order Accuracy with ShipBob","description":"Learn how sunglasses brand Pit Viper utilizes ShipBob's hybrid fulfillment solution to increase warehouse efficiency and scale worldwide.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/","og_locale":"en_GB","og_type":"article","og_title":"How Pit Viper Increased Order Accuracy from 92% to 99.7% with ShipBob\u2019s WMS [Case Study]","og_description":"Learn how sunglasses brand Pit Viper utilizes ShipBob's hybrid fulfillment solution to increase warehouse efficiency and scale worldwide.","og_url":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/","og_site_name":"ShipBob UK","article_modified_time":"2025-03-05T22:46:12+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/spencer-sideways-scroll_x800.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"10 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/","url":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/","name":"How Pit Viper Reached 99.7% Order Accuracy with ShipBob","isPartOf":{"@id":"https:\/\/www.shipbob.com\/uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/#primaryimage"},"image":{"@id":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/#primaryimage"},"thumbnailUrl":"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/spencer-sideways-scroll_x800.png","datePublished":"2023-03-24T08:30:00+00:00","dateModified":"2025-03-05T22:46:12+00:00","description":"Learn how sunglasses brand Pit Viper utilizes ShipBob's hybrid fulfillment solution to increase warehouse efficiency and scale worldwide.","breadcrumb":{"@id":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/#primaryimage","url":"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/spencer-sideways-scroll_x800.png","contentUrl":"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/spencer-sideways-scroll_x800.png","width":1200,"height":800},{"@type":"BreadcrumbList","@id":"https:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.shipbob.com\/uk\/"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/www.shipbob.com\/uk\/blog\/"},{"@type":"ListItem","position":3,"name":"How Pit Viper Increased Order Accuracy from 92% to 99.7% with ShipBob\u2019s WMS [Case Study]"}]},{"@type":"WebSite","@id":"https:\/\/www.shipbob.com\/uk\/#website","url":"https:\/\/www.shipbob.com\/uk\/","name":"ShipBob UK","description":"Just another ShipBob Network site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.shipbob.com\/uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/shipbob.com\/uk\/blog\/pit-viper\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"WebPage","headline":"How Pit Viper Increased Order Accuracy from 92% to 99.7% with ShipBob\u2019s WMS [Case Study]","url":"http:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/www.shipbob.com\/uk\/blog\/pit-viper\/"},"thumbnailUrl":"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/spencer-sideways-scroll_x800.png?w=160","image":{"@type":"ImageObject","url":"https:\/\/www.shipbob.com\/uk\/wp-content\/uploads\/sites\/32\/2023\/03\/spencer-sideways-scroll_x800.png"},"articleSection":"Uncategorized","author":[{"@type":"Person","name":"Meredith Flora"}],"creator":["Meredith Flora"],"publisher":{"@type":"Organization","name":"ShipBob UK","logo":""},"keywords":[],"dateCreated":"2023-03-24T08:30:00Z","datePublished":"2023-03-24T08:30:00Z","dateModified":"2025-03-05T22:46:12Z"},"rendered":"<script type=\"application\/ld+json\" class=\"wp-parsely-metadata\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"WebPage\",\"headline\":\"How Pit Viper Increased Order Accuracy from 92% to 99.7% with ShipBob\\u2019s WMS [Case Study]\",\"url\":\"http:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/pit-viper\\\/\",\"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"http:\\\/\\\/www.shipbob.com\\\/uk\\\/blog\\\/pit-viper\\\/\"},\"thumbnailUrl\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/wp-content\\\/uploads\\\/sites\\\/32\\\/2023\\\/03\\\/spencer-sideways-scroll_x800.png?w=160\",\"image\":{\"@type\":\"ImageObject\",\"url\":\"https:\\\/\\\/www.shipbob.com\\\/uk\\\/wp-content\\\/uploads\\\/sites\\\/32\\\/2023\\\/03\\\/spencer-sideways-scroll_x800.png\"},\"articleSection\":\"Uncategorized\",\"author\":[{\"@type\":\"Person\",\"name\":\"Meredith Flora\"}],\"creator\":[\"Meredith Flora\"],\"publisher\":{\"@type\":\"Organization\",\"name\":\"ShipBob UK\",\"logo\":\"\"},\"keywords\":[],\"dateCreated\":\"2023-03-24T08:30:00Z\",\"datePublished\":\"2023-03-24T08:30:00Z\",\"dateModified\":\"2025-03-05T22:46:12Z\"}<\/script>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/shipbob.com\/p.js"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.shipbob.com\/uk\/wp-json\/wp\/v2\/blog\/7687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shipbob.com\/uk\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.shipbob.com\/uk\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.shipbob.com\/uk\/wp-json\/wp\/v2\/users\/193"}],"version-history":[{"count":2,"href":"https:\/\/www.shipbob.com\/uk\/wp-json\/wp\/v2\/blog\/7687\/revisions"}],"predecessor-version":[{"id":20006,"href":"https:\/\/www.shipbob.com\/uk\/wp-json\/wp\/v2\/blog\/7687\/revisions\/20006"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.shipbob.com\/uk\/wp-json\/wp\/v2\/media\/7698"}],"wp:attachment":[{"href":"https:\/\/www.shipbob.com\/uk\/wp-json\/wp\/v2\/media?parent=7687"}],"wp:term":[{"taxonomy":"blogcategories","embeddable":true,"href":"https:\/\/www.shipbob.com\/uk\/wp-json\/wp\/v2\/blogcategories?post=7687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}