{"id":3179,"date":"2022-09-19T06:00:00","date_gmt":"2022-09-19T06:00:00","guid":{"rendered":"https:\/\/www.shipbob.com\/uk\/blog\/supply-chain-operations\/"},"modified":"2025-08-18T22:12:13","modified_gmt":"2025-08-18T22:12:13","slug":"supply-chain-operations","status":"publish","type":"blog","link":"https:\/\/www.shipbob.com\/uk\/blog\/supply-chain-operations\/","title":{"rendered":"Understanding Supply Chain Operations"},"content":{"rendered":"\n<div class=\"wp-block-shipbob-blocks-single-toc single-toc\" data-controller=\"blog-toc-controller\" data-action=\"scroll@window-&gt;blog-toc-controller#scrollChanged:passive\" id=\"toc-component\"><div class=\"single-toc-overview\"><p>Table of Contents<\/p><div class=\"single-toc-read-time\"><p>** Minutes<\/p><\/div><\/div>\n<p><a href=\"#h-what-are-supply-chain-operations\">What are supply chain operations?<\/a><\/p>\n\n\n\n<p><a href=\"#h-the-seven-supply-chain-operation-components\">The seven supply chain operation components<\/a><\/p>\n\n\n\n<p><a href=\"#h-how-to-form-a-supply-chain-operation-strategy\">How to form a supply chain operation strategy<\/a><\/p>\n\n\n\n<p><a href=\"#h-use-shipbob-to-simplify-inventory-management-and-fulfillment\">Use ShipBob to simplify inventory management and fulfilment<\/a><\/p>\n\n\n\n<p><a href=\"#h-supply-chain-operations-faqs\">Supply chain operations FAQs<\/a><\/p>\n<\/div>\n\n\n\n<p>Building your supply chain can be one of the hardest parts of starting an ecommerce business. To build an effective supply chain, you&#8217;ll first need to understand the operational components that comprise one.&nbsp;<\/p>\n\n\n\n<p>Most supply chains include many operations, each of which has its own unique goals, requirements, and motions. These operations work together as a whole to move goods from your business to the customer \u2014 and because they all work together, every operational component has the potential to impact the other components, as well as the overall supply chain.&nbsp;<\/p>\n\n\n\n<p>As such, in order to keep your supply chain running smoothly, it is very important to understand precisely how each operation works, as well as how it contributes to revenue and affects efficiency.<\/p>\n\n\n\n<p>In this article, we\u2019ll cover what supply chain operations are, the seven operational components in a typical ecommerce supply chain, tips for creating a supply chain operations strategy, and more.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-are-supply-chain-operations\">What are supply chain operations?<\/h2>\n\n\n\n<p>Supply chain operations are the systems, activities, and processes that work together to move goods from the supplier to the merchant to the end customer. <\/p>\n\n\n\n<p>These operations must be carried out daily, and require coordination between multiple parties, including suppliers, manufacturers, <a href=\"https:\/\/www.shipbob.com\/blog\/warehousing\/\">warehousing<\/a> services, ecommerce businesses, and <a href=\"https:\/\/www.shipbob.com\/blog\/how-last-mile-delivery-works\/\">last-mile delivery<\/a> services.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-are-supply-chain-operations-important\">Why are supply chain operations important?<\/h3>\n\n\n\n<p>Supply chain operations are not usually glamorous, but they are absolutely essential to a business\u2019s success.&nbsp;<\/p>\n\n\n\n<p>You could develop an ingenious product, market it to perfection, and sell it through a state-of-the-art website; but if your business cannot effectively move it through the supply chain and onto the customer\u2019s doorstep, you\u2019ll struggle to achieve customer satisfaction and build a customer base.&nbsp;<\/p>\n\n\n\n<p>However, when your supply chain operations are all <a href=\"https:\/\/www.shipbob.com\/blog\/supply-chain-optimization\/\">optimised<\/a> for quality and efficiency, you can achieve the seamless order fulfilment your customers were expecting, and deliver a positive experience that leaves customers primed to purchase again.&nbsp;<\/p>\n\n\n\n<p>Efficient supply chain operations can also help boost your business\u2019s cost savings and improve your bottom line. Ultimately, the way your supply chain operations are <a href=\"https:\/\/www.shipbob.com\/blog\/supply-chain-planning\/\">planned<\/a> and carried out will help you increase revenue while saving time and cutting costs.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-seven-supply-chain-operation-components\">The seven supply chain operation components<\/h2>\n\n\n\n<p>While not every ecommerce supply chain is the same, many include at least seven different operations, which function sequentially. Below we\u2019ll walk through each.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-demand-planning\">Demand planning<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.shipbob.com\/blog\/demand-planning\/\">Demand planning<\/a> (also called <a href=\"https:\/\/www.shipbob.com\/blog\/demand-forecasting\/\">demand forecasting<\/a>) is the first and one of the most vital components in your supply chain operations. <\/p>\n\n\n\n<p>You must carefully forecast demand for each product to ensure that you order or create just enough inventory to meet customer demand for a certain time period.&nbsp;<\/p>\n\n\n\n<p>Your demand planning operations may involve using historical sales data to pinpoint purchasing patterns, which inform predictions on future demand. Knowing how goods sold in the past provides insight into demand patterns rooted in seasonality or trends, so you can accurately plan your inventory purchases or prepare your production schedules accordingly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-purchasing\">Purchasing<\/h3>\n\n\n\n<p>Purchasing operations include all activities involved in procuring raw materials to be used in production. To complete these operations, purchasing or procurement teams may be tasked with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.shipbob.com\/blog\/product-sourcing\/\">Sourcing<\/a>, researching, and evaluating suppliers<\/li>\n\n\n\n<li>Negotiating price points<\/li>\n\n\n\n<li>Preparing and finalizing purchase agreements<\/li>\n\n\n\n<li>Assessing the number of raw materials required<\/li>\n\n\n\n<li>Creating purchase orders<\/li>\n\n\n\n<li>Coordinating transportation of purchased materials to the manufacturer or business\u2019s warehouse or <a href=\"https:\/\/www.shipbob.com\/blog\/choose-order-fulfillment-center-location-outsourcing-3pl\/\">fulfilment centres<\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-manufacturing\">Manufacturing<\/h3>\n\n\n\n<p>After the <a href=\"https:\/\/www.shipbob.com\/blog\/raw-materials-inventory\/\">raw materials inventory<\/a> is procured, the next supply chain operation is manufacturing. <\/p>\n\n\n\n<p>Manufacturing involves converting or transforming raw materials into <a href=\"https:\/\/www.shipbob.com\/blog\/finished-goods-inventory\/\">finished products<\/a>. Some ecommerce businesses manufacture their own products, while others purchase finished goods from 3rd party manufacturers.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-inventory-management\">Inventory management<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.shipbob.com\/inventory-management\/\">Inventory management<\/a> operations control how a business receives, stores, and tracks its finished goods. <\/p>\n\n\n\n<p>Inventory management operations begin with counting and checking the finished inventory (especially if it was delivered by a manufacturer) to ensure that they have received the correct quantities of the correct items.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.shipbob.com\/warehouse-operations\/inventory-storage\/\">https:\/\/www.shipbob.com\/warehouse-operations\/inventory-storage\/<\/a>Next, a business must store the inventory, so that it can be found and accessed easily in later supply chain operations. This may require optimising and organising your storage space so that pickers can quickly find the items they need and travel between different aisles, and take into account product features such as perishability and size.\u00a0<\/p>\n\n\n\n<p>Inventory management operations also include tracking inventory as it moves through the supply chain, and monitoring <a href=\"https:\/\/www.shipbob.com\/blog\/inventory-levels\/\">inventory levels<\/a> to make sure there is enough stock to fulfil customer orders.&nbsp;<\/p>\n\n\n\n<p>Many businesses utilise <a href=\"https:\/\/www.shipbob.com\/inventory-management\/software\/\">inventory management software<\/a> that provides real-time visibility into the quantities of each unique product variety (or <a href=\"https:\/\/www.shipbob.com\/blog\/how-to-find-sku-number\/\">SKU<\/a>) at a glance, so a merchant knows when to reorder.\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe are very impressed by ShipBob\u2019s transparency, simplicity, and intuitive dashboard. So many 3PLs have either bad or no front-facing software, making it impossible to keep track of what\u2019s leaving or entering the warehouse. <\/p>\n\n\n\n<p>On the supply chain side, I just throw in what we placed at the factory into a WRO in the ShipBob dashboard, and I can see how many units we have on-hand, what\u2019s incoming, what\u2019s at docks, and so on. I can see all of those numbers in a few seconds, and it makes life so much easier.\u201d<\/p>\n\n\n\n<p><em>Harley Abrams, Operations Manager of <a href=\"https:\/\/www.shipbob.com\/blog\/superspeed-golf\/\">SuperSpeed Golf, LLC<\/a>&nbsp;<\/em><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-fulfillment-amp-warehousing-nbsp\">Fulfilment &amp; Warehousing&nbsp;<\/h3>\n\n\n\n<p>Finished inventory remains in storage until a customer places an order. When an order comes in, fulfilment and warehousing operations commence.<\/p>\n\n\n\n<p>Fulfilment and warehousing operations include processing and confirming orders, <a href=\"https:\/\/www.shipbob.com\/warehouse-operations\/warehouse-order-picking\/\">picking<\/a> the units of inventory specified in each order, packing those units into a box or <a href=\"https:\/\/www.shipbob.com\/blog\/poly-mailers\/\">poly mailer<\/a>, and setting it aside to be shipped to the end customer.\u00a0<\/p>\n\n\n\n<p>Growing ecommerce businesses may find that fulfilling orders through one warehouse or fulfilment centre is not efficient enough, and choose to operate multiple fulfilment centres in different locations. <\/p>\n\n\n\n<p>Fulfilment and warehousing operations like picking and packing must be carried out at every fulfilment centre, with available inventory divided and <a href=\"https:\/\/www.shipbob.com\/blog\/3-benefits-using-more-than-one-warehouse-ecommerce-fulfillment\/\">distributed between the locations<\/a> depending on what\u2019s in demand locally.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-shipping-amp-transportation\">Shipping &amp; Transportation<\/h3>\n\n\n\n<p>Shipping and transportation operations transfer packages from a business\u2019s warehouse or fulfilment centre to the end customer. Last-mile transportation operations are not usually within a business\u2019s control, and are usually delegated to couriers like <a href=\"https:\/\/www.shipbob.com\/blog\/usps-vs-ups-vs-fedex\/\">USPS, UPS, FedEx<\/a>, and more.<\/p>\n\n\n\n<p>Your transportation operations may involve software that provides real-time tracking information and updates on where each order is. That way, you can instantly get notified of any delays or setbacks that could prevent your customers from getting their orders on time, and act accordingly.&nbsp;&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-customer-service\">Customer service<\/h3>\n\n\n\n<p>Your supply chain operations don\u2019t end once the customer receives their order. Customer service operations involve supporting your customers even after a package is placed on a customer\u2019s doorstep.&nbsp;<\/p>\n\n\n\n<p>Customer service operations include assisting your customers with complaints, returns, replacements, refunds, and repairs even after they\u2019ve received their orders. These activities are typically carried out via phone, email, and live chat.<\/p>\n\n\n\n<p>To ensure that your customer service operations are executed seamlessly, you\u2019d need to invest in a powerful CMS platform that integrates with your other tools. That way, you can easily process return and refund requests, set up a time for repair, or replace customer orders in one place.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-form-a-supply-chain-operation-strategy\">How to form a supply chain operation strategy<\/h2>\n\n\n\n<p>With multiple moving parts and players involved, you\u2019ll need to maintain your operations through diligent maintenance and an overarching supply chain strategy. Here are some best practices to help you design and maintain efficient supply chain operations.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-keep-communication-lines-open\">Keep communication lines open<\/h3>\n\n\n\n<p>Supply chain operations involve many players. In order to maintain good partnerships, <a href=\"https:\/\/www.shipbob.com\/blog\/supplier-relationship-management\/\">supplier relationships<\/a>, and customer relations, all stakeholders should all have easy means of raising concerns, pointing out issues, or sharing updates.&nbsp;<\/p>\n\n\n\n<p>Expectations, duties, roles, rules, due dates, and changes should be clearly communicated to relevant parties in a timely manner. That way, no one is left wondering what the next step is or whether they need to coordinate with any other member of the supply chain.<\/p>\n\n\n\n<p>To improve communication throughout supply chain operations, be sure to invest in tools that increase visibility and that integrate seamlessly with your partner\u2019s existing tech stack.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cNot all fulfilment companies are created equal. Before we partnered with ShipBob, we worked with a 3PL that was absolutely massive. Because we were such a small part of their business, they turned out to be completely unapproachable \u2014 we couldn\u2019t even talk to someone from their team on the phone. <\/p>\n\n\n\n<p>When we went viral in 2016 and suddenly had thousands of additional orders to fill, we knew we had to outsource to a different 3PL that could give us the attention we needed, regardless of our size. <\/p>\n\n\n\n<p>We moved to ShipBob right after that, and have received dedicated support ever since! We\u2019ve had a handful of Merchant Success Managers as our main point of contact at ShipBob, and each one has been stellar. With real individuals helping us troubleshoot and provide guidance, we know that the next time we go viral, we will always be ready.\u201d <\/p>\n\n\n\n<p><em>Juliana Brasil, Director of Operations at <a href=\"https:\/\/www.shipbob.com\/blog\/food-huggers\/\">Food Huggers<\/a><\/em><\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-stay-on-top-of-trends\">Stay on top of trends<\/h3>\n\n\n\n<p>Keeping up with seasonal and popular trends is crucial for demand forecasting operations; but those are not the only trends you should mind.&nbsp;<\/p>\n\n\n\n<p>The supply chain industry is constantly changing as new technologies are introduced, and your supply chain operations may benefit from adopting new software or <a href=\"https:\/\/www.shipbob.com\/blog\/supply-chain-automation\/\">automations<\/a>.&nbsp;<\/p>\n\n\n\n<p>Automating manual workflows or operations (such as purchase order and <a href=\"https:\/\/www.shipbob.com\/blog\/picking-list\/\">pick list<\/a> generation, invoice payment, and <a href=\"https:\/\/www.shipbob.com\/blog\/reorder-point-formula\/\">reorder<\/a> reminders) can save a business time and money while improving <a href=\"https:\/\/www.shipbob.com\/blog\/order-accuracy\/\">accuracy<\/a>. This streamlines your supply chain operations, so be on the lookout for supply chain technology developments that could give your supply chain a competitive advantage.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-build-resilience-and-agility\">Build resilience and agility<\/h3>\n\n\n\n<p>Supply chain operations work best when they\u2019re positioned to react to unforeseen events or changes in a market. While historical data is crucial for identifying patterns in consumer demand, it isn\u2019t enough to build <a href=\"https:\/\/www.shipbob.com\/blog\/supply-chain-resilience\/\">supply chain resilience<\/a> and <a href=\"https:\/\/www.shipbob.com\/blog\/supply-chain-agility\/\">agility<\/a>.&nbsp;<\/p>\n\n\n\n<p>You will need to create contingency plans in case of global supply chain delays, weather disasters, or <a href=\"https:\/\/www.shipbob.com\/blog\/supply-chain-bottlenecks\/\">other disruptions<\/a>. With backup suppliers, <a href=\"https:\/\/www.shipbob.com\/inventory-kpis\/safety-stock\/\">safety stock<\/a>, and an inventory distribution plan in place, you can maintain better <a href=\"https:\/\/www.shipbob.com\/inventory-management\/inventory-control\/\">inventory control<\/a> and resource allocation even in the face of challenges.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-use-shipbob-to-simplify-inventory-management-and-fulfillment\">Use ShipBob to simplify inventory management and fulfilment<\/h2>\n\n\n\n<p>For many ecommerce merchants, managing inventory and other supply chain operations like <a href=\"https:\/\/www.shipbob.com\/blog\/order-fulfillment\/\">fulfilment<\/a>, warehousing, and shipping is not a good use of their limited time.&nbsp;<\/p>\n\n\n\n<p>When you <a href=\"https:\/\/www.shipbob.com\/ecommerce-fulfillment\/outsourced-fulfillment\/\">outsource<\/a> these operations to ShipBob, our expert team will store your inventory in one of our dozens of global fulfilment centres. ShipBob\u2019s proprietary software enables you to view inventory levels at these locations in real-time, as well as historical data to improve demand forecasting and key analytics to help you avoid costly <a href=\"https:\/\/www.shipbob.com\/inventory-kpis\/stockout-costs\/\">stockouts<\/a>.&nbsp;<\/p>\n\n\n\n<p>From there, ShipBob streamlines fulfilment and warehousing operations for cost optimisation and efficiency. Rather than accumulating your own warehouse, utilities, insurance, staffing, and labour costs, ShipBob\u2019s teams of supply chain professionals will pick and pack your orders, and send them out to last-mile couriers at discounted bulk shipping rates.&nbsp;<\/p>\n\n\n\n<p>With years of experience in logistics management and the trust of thousands of ecommerce brands, ShipBob is here to make supply chain operations management easier, so that you can take your business operations to the next level of growth.&nbsp;&nbsp;<\/p>\n\n\n\n<p>If you want to learn more about how ShipBob can streamline your supply chain operations, click the button below and request a quote.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote\/\">Request Fulfilment Pricing<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-supply-chain-operations-faqs\">Supply chain operations FAQs<\/h2>\n\n\n\n<p>Here are answers to some common questions about supply chain operations.<\/p>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">What is the supply chain?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\"><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n\n<p>The term &ldquo;supply chain&rdquo; refers to a network of functions, resources, companies, and individuals that work together to create products, sell them, and deliver them from the manufacturers and merchants to the end consumers.<\/p>\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">How can ShipBob help me with my supply chain operations?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\"><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n\n<p>ShipBob can help you with your supply chain operations by taking on your inventory storage, fulfilment, warehousing, and shipping activities, while optimising all for efficiency and accuracy.<\/p>\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">What&rsquo;s the difference between supply chain operations and supply chain management?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\"><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n\n<p>Supply chain operations refer to the business processes, systems, and activities that are involved in planning and executing the flow of goods throughout the supply chain. Meanwhile, <a href=\"https:\/\/www.shipbob.com\/blog\/supply-chain-management\/\">supply chain management <\/a>(or SCM) refers to the management of those operations, and the work of ensuring that different supply chain processes are seamlessly executed.<\/p>\n\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Discover the seven operational components in a typical ecommerce supply chain, plus tips for honing your operational strategy.<\/p>\n","protected":false},"author":194,"featured_media":21946,"parent":0,"template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"blogcategories":[14],"class_list":["post-3179","blog","type-blog","status-publish","has-post-thumbnail","hentry","blogcategories-supply-chain"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Supply Chain Operations: Definition, Components &amp; 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