Multichannel Inventory Management Services

Part of the beauty of running an online store today is the ability to sell across multiple sales channels to reach more customers and increase sales.

But one of the biggest challenges ecommerce businesses face is managing inventory across channels, including an online store, a physical store, major marketplaces like Amazon, Walmart Marketplace, and even social platforms.

Fortunately, if you partner with a 3PL like ShipBob, you can easily manage inventory across channels while minimizing costs and optimizing profit.

Learn more about ShipBob’s multichannel inventory solutions.

We want to continue to become a more multichannel brand and work with bigger retailers. We’ve done some B2B orders with ShipBob, including Urban Outfitters, and now we’re in talks with some larger wholesale accounts. We’re also testing subscription box partnerships.

Manuel de la Cruz,

CEO at Boie

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What is multichannel inventory?

Multichannel inventory refers to optimizing inventory levels each sales channel based on demand. It requires the basic inventory management tasks, such as the ability to track stock levels in real time, manage reorders, and forecast inventory.

Managing multichannel inventory requires the use of technology and access to a multichannel distribution infrastructure to meet customer demand and expectations no matter where they make a purchase.

ShipBob’s multichannel inventory solutions

ShipBob is an international 3PL powered by best-in-class technology that can help you better manage multichannel logistics.

With ShipBob, you can easily sync your online store and other sales channels to our fulfillment software. From there, you can ship inventory in one or more fulfillment locations across the US and take advantage of our global fulfillment locations.

ShipBob helps fulfill not only website orders but also has a B2B fulfillment suite and EDI capabilities, enabling merchants to sell throughout the entire B2B ecosystem, powering retail dropshipping (fulfilling orders placed on big box retailers’ websites) and wholesale shipping (including brick-and-mortar stores), which can connect with all the major retailers.

No matter where the point of sale is made, as soon as an order is placed, it is sent to the closest fulfillment center to be fulfilled and shipped. You can track, manage, and view all orders in real time from the ShipBob dashboard.

“Direct-to-consumer makes up the vast majority of our orders at this point, but ShipBob also helps with our B2B needs. We offer products though Whole Foods in the Northeast and are looking to expand our wholesale channels.”

Michael Peters, VP of E-Commerce Operations at TB12

ShipBob’s built-in inventory management tools reduces risks related to common inventory management challenges, such as inventory shrinkage, inaccurate inventory reports, stockouts, and backorders.

Read on to learn more about ShipBob’s capabilities.

Distributed inventory

With ShipBob’s network of fulfillment centers, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations.

Distributed inventory also helps you stay competitive by offering fast shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and carrier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.

Go Global Easily

If you’re looking to expand into the United States, ShipBob has 2-Day Express Shipping that provides 100% coverage in the continental US from even just one fulfillment center.

You can also distribute your inventory across ShipBob’s fulfillment centers across all regions of the United States. We leave it up to you to decide where you want us to store your inventory.

Order management

At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfillment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or carrier service), and get a quick snapshot of any orders that require action.

With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.

Inventory management

At ShipBob, we empower merchants to manage their inventory with the right tools and guidance. It’s easy to view the status of inventory and quantity on hand across locations at any point in time, identify slow-moving inventory with high storage costs, and gain insights into the performance of units sold over time by channel.

Our inventory management software helps you set reminders to proactively replenish inventory with reorder notifications, bundle your products for promotions, make inventory transfer requests, and much more.

Reporting and analytics

To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making.

Data can be a competitive advantage, and our reports show an analysis of which fulfillment centers you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfillment cost per order, storage cost per unit, and much more.

End-to-end customer experience

We care about the customer experience as much as you and strive to be an extension of your team. From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations.

As soon as an order ships, tracking is pushed back to your store. We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.

Save on fulfillment costs

Coffee creamer brand Prymal joined ShipBob in 2019 and was quickly able to save $8,000 per month on fulfillment costs, while at the same time achieving 4x growth.

Learn more about Prymal’s growth

Improve your conversion rate

Not only was BAKblade able to scale internationally by partnering with ShipBob, but they found adding 2-Day Shipping increased their conversions as well.

Learn more about BAKblades’s growth

Store, ship, and grow internationally

Sunglasses brand Ombraz distributed their inventory across 3 fulfillment centers in two different countries. This has allowed them to ship to 55 countries on seven continents.

Learn more about Ombraz’s growth