Let’s start with this stat.
If a customer is not satisfied with purchasing from your brand, 13% will share that poor experience with ~15 other people (Esteban Kolsky).
Think about that for a moment.
Providing a poor experience leads to a damaged reputation, lost revenue, and hampered growth for your company. We’re here to help you mitigate this by providing a seamless, end-to-end shopper experience at the intersection of operations and brand marketing.
Listen to our recent Digital Shopper Experience Summit presented by ShipBob and partners Simplr, Metric Digital, Stitch Labs, and noissue, all of whom work with top DNVBs that are at the forefront of customer experiences.
Take a Look at Some of the Sessions:
- How High-Growth Brands Meet Customer Shipping Expectations
- Using AI to Enhance & Scale Up Your Customer Service
- How to Structure Paid Ad Campaigns to Maximize Customer Lifetime Value
- Driving Growth Through Unique Customer Experiences