Partners / Returnly

Delight your customers, lower CX costs & convert returns into repurchases with Returnly x ShipBob

Returnly helps ShipBob merchants deliver a refreshingly seamless return process that exceeds expectations to ensure customers become loyal and repeat shoppers.

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ShipBob + Returnly

Why use ShipBob + Returnly integration for your returns management?

easy integration

Lower your CS and operations costs

Process returns faster and easier with your own self-serve, on-brand Returns Center from Returnly that includes automated authorizations and flexible policy controls with fully-brandable shopper touchpoints.

Guaranteed 2-day shipping

Get the best of ShipBob and Returnly

This seamless integration lets you sync Returnly return merchandise authorization (RMA) data and auto-generate an advance shipping notice (ASN) within ShipBob’s system.

inventory management

Get your customers the right items before they return the wrong one

Customers make mistakes. Don’t make them weeks to correct them. With Returnly Credit, you can ship out the right order and Returnly will bear the risk of the customer returning the wrong one.

order

WOW your customers with a 91 CSAT rating

Get the right items in your customers’ hands and convert more returns into seamless exchanges, as supported by ShipBob’s fast fulfillment.

shipping

Built for growth

Returnly works with merchants of all sizes. You have the ability to scale with additional Returnly products (e.g., order and return tracking, credit, international, green returns, and other integrations) as you grow to give customers the experiences they expect.

Support

Frequently Asked Questions

What are the requirements to leverage the ShipBob and Returnly integration?

The ShipBob and Returnly integration is only available for merchants on Shopify and Shopify Plus.

How do I get started with Returnly?

Sign up for a free trial by downloading Returnly’s certified app on the Shopify App Store.

Which Returnly plan is right for my store?

Shopify Plus merchants are required to be on an annual plan. Shopify merchants have the option for either a monthly or annual plan. Find more plan information here and reach out to Returnly with any questions.

I already use both ShipBob and Returnly. How do I get started with the integration?

Email [email protected] your store URL and request your Returnly API token for the integration. Returnly will reply back and the ShipBob team will take care of the rest. If you are on an annual Returnly plan, your onboarding project manager will help you out.