Today we announced a partnership with Returnly.com, a leading post-purchase technology provider for online retailers to help expedite returns and refunds. The integration between ShipBob and Returnly will allow online store owners to seamlessly connect their platforms, sync their return merchandise authorization data, and automatically process returns and refunds from their ShipBob dashboard, making refunds painless for shoppers and merchants alike.
The quick setup to integrate the two platforms requires no developer work for business owners, making it easier than ever for e-commerce store owners to automate returns through the ShipBob platform. Returnly’s financial technology incentivizes repurchases through the online product returns flow by issuing instant credit to shoppers at the start of the return. As a result, the process builds loyalty and fuels new revenue by crediting customer returns right away, risk-free.
“We are excited to partner with Returnly as returns can be a major pain point for e-commerce merchants,” said Dhruv Saxena, ShipBob CEO and Co-Founder. “ShipBob is committed to partnering with organizations that add value to our customers’ bottom line and allow them to focus on growing their business.”
“ShipBob was a natural partner for us as a leading ecommerce fulfillment and technology provider in the e-commerce space,” said Eduardo Vilar, Returnly CEO and Founder. “The integration will help customers deliver the best, most seamless returns and refund experience for their shoppers, in a way that’s hands-off for their team.”
This integration can be found under the Store Integration section of the Quick Setup, once merchants have created a ShipBob account.
[Related webinar: 5 Steps to Build Loyalty Through Online Returns]