{"id":904,"date":"2021-04-20T13:46:23","date_gmt":"2021-04-20T18:46:23","guid":{"rendered":"https:\/\/www.shipbob.com\/au\/shipbob-reviews\/"},"modified":"2026-03-26T15:35:10","modified_gmt":"2026-03-26T15:35:10","slug":"reviews","status":"publish","type":"page","link":"https:\/\/www.shipbob.com\/au\/reviews\/","title":{"rendered":"ShipBob Reviews"},"content":{"rendered":"\n<section class=\"wp-block-shipbob-blocks-section-container section section-container  theme-denim\"><div class=\"container section-info section-info-align-none u-hidden\"><h6 class=\"section-title \"><\/h6><h1 class=\"section-content h1\"><\/h1><p class=\"section-copy u-hidden\"><\/p><\/div><div class=\"container flex-container direction-row-reverse justify-space-between align-center flex-wrap\">\n<div class=\"wp-block-shipbob-blocks-single-column single-column direction-col col-sm-12 col-md-12 col-lg-6 col\">\n<div class=\"wp-block-shipbob-blocks-image image-container portrait\"><img decoding=\"async\" class=\"image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2025\/04\/43af8d9c6c54b3efd5957268d7917629.jpeg?w=1280px\" loading=\"lazy\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2025\/04\/43af8d9c6c54b3efd5957268d7917629.jpeg?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2025\/04\/43af8d9c6c54b3efd5957268d7917629.jpeg?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2025\/04\/43af8d9c6c54b3efd5957268d7917629.jpeg?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2025\/04\/43af8d9c6c54b3efd5957268d7917629.jpeg?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2025\/04\/43af8d9c6c54b3efd5957268d7917629.jpeg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-column single-column direction-col col-sm-12 col-md-12 col-lg-5 col\">\n<h6 class=\"wp-block-heading has-text-align-left is-style-default has-medium-font-size\" id=\"h-shipbob-reviews\" style=\"font-style:normal;font-weight:500\">ShipBob Reviews<\/h6>\n\n\n\n<h2 class=\"wp-block-heading is-style-h1\" id=\"h-shipbob-reviews-what-real-merchants-say\"><strong><mark style=\"color:#ffd61a\" class=\"has-inline-color\"><strong>ShipBob Reviews:<\/strong><\/mark> <strong>What Real Merchants Say<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-left\">Industry-leading brands all over the world are using ShipBob\u2019s fulfilment solutions to power success, enjoying boosted efficiency, accuracy, and cost savings.<\/p>\n\n\n\n<p class=\"has-text-align-left\">But don\u2019t just take our word for it! Hear what real merchants have to say about ShipBob\u2019s solutions, and why they\u2019re glad they went with us.<\/p>\n\n\n\n<div class=\"wp-block-shipbob-blocks-flex-container flex-container direction-row justify-none align-none flex-wrap\"><\/div>\n<\/div>\n<\/div><div class=\"cta-container u-hidden\"><a class=\"btn btn-primary \" href=\"\"><\/a><\/div><\/section>\n\n\n\n<div class=\"wp-block-shipbob-blocks-blog-arrow-card blog-arrow-card\">\n<p class=\"has-text-align-center has-large-font-size\"><em>\u201cWe love our team at ShipBob. They are so supportive and are truly an extension of our team \u2013 it\u2019s not like an outsourced partner. It\u2019s as if we\u2019re one team, not two separate businesses. And we really lean on ShipBob for their supply chain expertise.\u201d<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size\">Jessica Cedarleaf, VP of Operations at Tonies&nbsp;<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-merchants-love-about-shipbob\">What merchants love about ShipBob<\/h2>\n\n\n\n<p>Between seamless go-lives, fast and affordable shipping, and stellar support, there\u2019s a lot to love about ShipBob\u2019s service. Here are just some highlights and favorite features that merchants call out time and time again:<\/p>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">Ease of onboarding and implementation<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI barely remember our&nbsp;ShipBob&nbsp;onboarding because it was so quick and easy. We were also doing a platform migration at the same time, for all regions, and it was also pre-Q4! ShipBob&nbsp;made sure it happened for us without hiccups.\u201d<\/em><\/p>\n\n\n\n<p>Danica Quilty, Ecommerce Director of Lyres<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cThe ShipBob onboarding experience was really smooth, even from the other side of the world. Our inventory landed quickly, and the implementation was seamless. The ease of entering the US market was great.\u201d<\/em><\/p>\n\n\n\n<p>Roger Cook, COO &amp; Co-Founder of Lucent Globe<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hands-on implementation for a smooth transition<\/li>\n\n\n\n<li>Fast onboarding, even during peak periods<\/li>\n\n\n\n<li>Dedicated Account Manager for one-on-one support<\/li>\n\n\n\n<li>Expert consultation on warehouse efficiency and change management<\/li>\n<\/ul>\n\n\n\n<p>Brands like <a href=\"https:\/\/www.shipbob.com\/blog\/taste-salud\/\">Taste Salud<\/a> found the implementation process to be \u201cseamless.\u201d With experts guiding every stage of the onboarding journey, merchants can easily send their inventory to ShipBob, integrate their ecommerce store with ShipBob\u2019s software (or implement ShipBob\u2019s WMS in their own warehouses), and start fulfilling orders with the flip of a switch.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large has-small-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>\u201cThe onboarding process was really, really easy \u2013 and that\u2019s coming from someone that didn\u2019t understand shipping at all! We were assigned an Implementation Specialist, and she helped us with everything: integrating our Shopify store to ShipBob\u2019s dashboard, getting all of our inventory sent and stored in our first ShipBob fulfilment centre, and making sure we had what we needed. It was all very seamless.\u201d<\/em><\/p>\n<cite>Tyler McCann, Co-Founder of Taste Salud&nbsp;<\/cite><\/blockquote>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">Fulfilment operations and network coverage<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cDistributing inventory across the world with ShipBob drastically cut our transit times. When we were only shipping from our Miami, FL warehouse, it would take us 25 days to deliver an order to a customer in the EU, while using ShipBob\u2019s UK fulfilment centre, it takes only 3 days. That\u2019s an 88% reduction in shipping time for those international customers!\u201d<\/em><\/p>\n\n\n\n<p>Rachel Tannenholz, President of Aroma360&nbsp;<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cExpanding our warehouse network from 2 to 4 warehouses has translated into $1.5 million in freight cost savings for Our Place. It also cut our fulfilment and shipping times in half, from 5 or 6 days to just 2.5 days.\u201d<\/em><\/p>\n\n\n\n<p>Ali Shahid, COO of Our Place&nbsp;<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Global scalability with a network of dozens of fulfilment centres worldwide<\/li>\n\n\n\n<li>Shorter transit times achieved through strategic inventory distribution<\/li>\n\n\n\n<li>Cost-savings on shipping that protect margins and delight customers<\/li>\n<\/ul>\n\n\n\n<p>Brands like <a href=\"https:\/\/www.shipbob.com\/blog\/semaine-health\/\">Semaine Health<\/a> are thrilled with how much time, money, and hassle they save by distributing their inventory across ShipBob\u2019s global fulfilment centre network. They also love that ShipBob\u2019s Inventory Placement Program automates inventory allocation based on real order data to minimise transit times and costs, and how ShipBob takes care of physically distributing inventory regionally.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large has-small-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>\u201c<em>Right after we partnered with ShipBob, we joined their Inventory Placement Program, which streamlines inventory distribution across the US, taking multi-location inbound shipments, inventory allocation, and rebalancing off merchants\u2019 plates. <\/em><\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em><em>Since launching in the program, we\u2019ve been able to allocate our inventory across 4 of ShipBob\u2019s fulfilment centres in the United States, which cut our shipping times by a third \u2013 from 5.2 days down to about 3.6 days. Not only has transit time dropped, but at the same time we reduced fulfilment costs by over $2 per order compared with our old 3PL<\/em><\/em>.<em>\u201d<\/em><\/p>\n<cite><em>Matt Crane, Co-Founder and Chief Science Officer at Semaine Health&nbsp;<\/em><\/cite><\/blockquote>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">Technology and integrations<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI can&#8217;t say enough about ShipBob\u2019s software and reporting capabilities. It really has made things easy for us to look at the data and make better decisions.\u201d<\/em><\/p>\n\n\n\n<p>Ryan Steffenson, Senior Manager, Channel Operations at Tonies&nbsp;<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cRather than a 3PL that doubles in tech, ShipBob is a tech-based company that has improved the fulfilment experience. All the integrations in the ShipBob App Store is another big draw, talking directly to the tools we use like Shopify Plus, Klaviyo, and even Gorgias, which is a huge time-saver.\u201d<\/em><\/p>\n\n\n\n<p>Jonathan Byrt, Director &amp; Co-founder at memobottle&nbsp;<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Real-time inventory visibility to make data-driven decisions<\/li>\n\n\n\n<li>Key reports on orders, fulfilment, shipping, warehouse operations that deliver insight into supply chain performance&nbsp;<\/li>\n\n\n\n<li>Timely shipping updates for enhanced transparency<\/li>\n\n\n\n<li>Seamless integrations with leading ecommerce tools<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">Supporting business growth<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cThanks to ShipBob, we were able to ensure we were fully stocked with Amazon for Black Friday \u2013 and with 50% faster receiving during peak season, that was incredible.\u201d <\/em><\/p>\n\n\n\n<p>Jessica Stoller, Director of Supply Chain and Operations at Arrae<br><\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cShipBob has proved that they can weather sudden and intense spikes in demand without compromising on fulfilment speed or quality. ShipBob\u2019s ability to staff appropriately as demand ebbs and flows has been a huge advantage for us, especially during peak.\u201d<\/em><\/p>\n\n\n\n<p>Molly Noonan, Senior Manager, Supply Chain at Tonies&nbsp;<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flexible fulfilment solutions to scale with growing order volume<\/li>\n\n\n\n<li>B2B and retail distribution services for seamless omnichannel expansion&nbsp;<\/li>\n\n\n\n<li>Integrations for ecommerce marketplaces like Amazon and Walmart<\/li>\n<\/ul>\n\n\n\n<p>Between steady growth and sudden surges, brands like Dossier appreciate that ShipBob has all the features and capability they need to scale, so they don\u2019t have to switch partners as they expand.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large has-small-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\"><em>\u201c<\/em><em>Growing so fast has really underscored for us the importance of having a partner that can scale as fast as you do. Scaling is great, but it also comes with certain headaches \u2013 and while it\u2019s a good problem to have, you need a partner that can handle your volume, even as it\u2019s skyrocketing to over a million orders. With ShipBob, that capacity was never in doubt \u2013 and that was huge for us.\u201d<\/em>&nbsp;<\/p>\n<cite><em>Sergio Tache, Founder and CEO of Dossie<\/em>r<\/cite><\/blockquote>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-shipbob-blocks-single-heading-accordion single-heading-accordion container max-width-blog\" data-controller=\"accordion-controller\" data-accordion-controller-open-value=\"false\"><div class=\"single-heading-accordion-heading-container\" data-accordion-controller-target=\"actionElement\"><h3 class=\"single-heading-accordion-title h3\">Customer support and success<\/h3><\/div><div class=\"single-heading-accordion-inner-content\" data-accordion-controller-target=\"innerContent\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cAll the support we\u2019ve received from ShipBob has been so fast, so efficient, and so personal. There\u2019s a level of care that we don\u2019t see with suppliers and other service partners we work with that we get from ShipBob, with detailed effort always being put into fixing any problems that come up.\u201d <\/em><\/p>\n\n\n\n<p>Ilya Andre, Founder and Director of Pick Peanut&nbsp;<br><\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cThe customer service and communication we\u2019ve received from ShipBob has been really excellent. We enjoy the partnership we have with ShipBob and they really seem to prioritize us as a customer. If there are any hitches, our Merchant Success Manager, Andrew, is always on top of it. He works so urgently, and we always feel like he keeps us top of mind.\u201d <\/em><\/p>\n\n\n\n<p>Lizzie Vance, Sales Director at P.F. Candle Co.&nbsp;<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Responsive support and quick troubleshooting<\/li>\n\n\n\n<li>On-site or virtual WMS implementation<\/li>\n\n\n\n<li>Chat support for real-time assistance<\/li>\n<\/ul>\n\n\n\n<p>When unexpected challenges arise, brands like <a href=\"https:\/\/www.shipbob.com\/blog\/elle-sera\/\">Elle Sera<\/a> are thankful they have a partner like ShipBob to help them fix problems fast. With dedicated support and multiple avenues for issue resolution, merchants can trust that expert support will be there when they need it most.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large has-small-font-size is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-medium-font-size\">\u201cI&#8217;m a big believer in raving about really good quality service \u2013 especially when it comes to customer support. We hold ourselves to an extremely high standard for customer support, and we expect the same from our partners. The same can be said of everyone on the ShipBob team, down to the people picking and packing orders in the fulfilment centre. <\/p>\n\n\n\n<p class=\"has-medium-font-size\">To not only pinpoint an issue right away but understand the impact it would have on me personally, and take the initiative to fix it, no questions asked \u2013 that proactivity is what makes ShipBob a truly fantastic partner and helps me trust that they have everything under control.\u201d<\/p>\n<cite>Kelly Bond, Operations Manager at Elle Sera&nbsp;<\/cite><\/blockquote>\n<\/div><\/section>\n\n\n\n<h2 class=\"wp-block-heading\">We\u2019re always getting better<\/h2>\n\n\n\n<p>As the logistics landscape evolves, we are constantly evolving our services and solutions to better meet merchants\u2019 needs. That means consistent feature enhancements and new fulfilment solutions driven by merchant feedback, and we\u2019re always open to suggestions on how we can improve.<\/p>\n\n\n\n<p>For brands like <a href=\"https:\/\/www.shipbob.com\/blog\/ez-bombs\/\">EZ Bombs<\/a>, ShipBob\u2019s annual event, Fulfilled, provided the perfect opportunity to share feedback directly with the leadership team.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1600\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/652e6aa0d9798f8219cddb6427bd26d5.jpeg?w=1280px\" alt=\"\" class=\"wp-image-19334\" style=\"width:372px;height:auto\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/652e6aa0d9798f8219cddb6427bd26d5.jpeg?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/652e6aa0d9798f8219cddb6427bd26d5.jpeg?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/652e6aa0d9798f8219cddb6427bd26d5.jpeg?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/652e6aa0d9798f8219cddb6427bd26d5.jpeg?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/03\/652e6aa0d9798f8219cddb6427bd26d5.jpeg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWe took a tour of ShipBob&#8217;s Moreno Valley fulfilment centre and attended their annual merchant event, Fulfilled. Being able to see the inner workings of the facility, spend time with the ShipBob team, meet the co-founders, and talk with brands that were already working with ShipBob laid a great foundation. Making those connections and getting a behind-the-scenes glimpse at the fulfilment operations helped us get a good understanding that ShipBob was a good-sized company that could not only handle our current order volume but could continue supporting our growth as we scaled.\u201d<\/em><\/p>\n\n\n\n<p>Brandon Castaneda, founder and CEO of EZ Bombs&nbsp;<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-what-outside-reviews-say-and-our-response\">What outside reviews say (and our response)<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>&#8220;ShipBob is too expensive.&#8221;<\/td><td>Our customers save more over time with fewer errors, optimised shipping zones, and automation.<\/td><\/tr><tr><td>&#8220;The setup took longer than expected.&#8221;<\/td><td>We\u2019ve invested in onboarding tools, dedicated reps, and an easier onboarding flow.<\/td><\/tr><tr><td>&#8220;ShipBob&#8217;s shipping costs are higher because they use dimensional weight.&#8221;<\/td><td>With major couriers, like FedEx, UPS, and USPS using dimensional weight, this approach helps us take a straightforward approach to pricing our fulfilment services so you avoid hidden fees. We also negotiate and compare rates across couriers to keep shipping costs low for our customers.<\/td><\/tr><tr><td>&#8220;Response times are too long.&#8221;<\/td><td>ShipBob offers every merchant a dedicated support team that\u2019s available 16 hours a day, 7 days a week via phone, email, and chat, so you can contact an expert and troubleshoot quickly.&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Fast-growing brands partner with ShipBob<\/h2>\n\n\n\n<p>Whether you&#8217;re just starting to grow or looking to manage complex logistics across channels and countries, ShipBob gives you the tools and infrastructure to grow without limits.&nbsp;<\/p>\n\n\n\n<p>DTC and B2B brands worldwide are leveraging ShipBob\u2019s omnichannel fulfilment solutions, intelligent inventory placement, powerful in-house WMS, real-time analytics dashboard, and global network to drive efficiency and support scaling long-term.&nbsp;<\/p>\n\n\n\n<p>Most importantly, we\u2019re continuously improving our platform based on real merchant feedback to help you stay ahead and build the future of fulfilment \u2014 together.<\/p>\n\n\n\n<p>Ready to experience the ShipBob difference for yourself? Click the button below to get in touch.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote\/\">Request a quote<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions-about-shipbob\">Frequently asked questions about ShipBob<\/h2>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">Are ShipBob\u2019s shipping times fast and convenient?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\" \/><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n<p>ShipBob offers fast and convenient fulfilment, with 99.8% of orders shipping on time. Our global network of fulfilment centres also means that you can store your inventory closer to end customers, facilitating faster deliveries.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">How responsive is ShipBob\u2019s customer support team?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\" \/><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n<p>ShipBob offers every merchant a <a href=\"https:\/\/support.shipbob.com\/s\/article\/How-do-I-get-in-touch-with-ShipBob-s-Merchant-Care-team\">dedicated support team<\/a> that\u2019s available 16 hours a day, 7 days a week via phone, email, and chat, so you can contact an expert and troubleshoot quickly.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">What companies use ShipBob?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\" \/><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n<p>Small businesses, fast-growing mid-market brands, and companies scaling past $100M in sales use ShipBob. This includes names like Bloom Nutrition, Dossier, CLEARSTEM, Spikeball, Our Place, Tonies, and PetLabCo.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">Does ShipBob handle returns?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\" \/><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n<p>ShipBob offers a comprehensive returns management solution. Our team handles your returns, and merchants can arrange for items to be restocked, discarded, or even quarantined via their ShipBob dashboard. ShipBob\u2019s platform also integrates with leading returns management platforms like AfterShip and Loop Returns to further streamline the returns process.<\/p>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>What merchants love about ShipBob Between seamless go-lives, fast and affordable shipping, and stellar support, there\u2019s a lot to love about ShipBob\u2019s service. Here are just some highlights and favorite features that merchants call out time and time again: We\u2019re always getting better As the logistics landscape evolves, we are constantly evolving our services and [&hellip;]<\/p>\n","protected":false},"author":185,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-904","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ShipBob Reviews - ShipBob Australia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipbob.com\/au\/reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ShipBob Reviews\" \/>\n<meta property=\"og:description\" content=\"What merchants love about ShipBob Between seamless go-lives, fast and affordable shipping, and stellar support, there\u2019s a lot to love about ShipBob\u2019s service. 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