{"id":47,"date":"2022-01-14T16:15:26","date_gmt":"2022-01-14T21:15:26","guid":{"rendered":"https:\/\/www.shipbob.com\/au\/3pl\/fulfillment-process\/"},"modified":"2025-10-28T20:56:37","modified_gmt":"2025-10-28T20:56:37","slug":"fulfillment-process","status":"publish","type":"page","link":"https:\/\/www.shipbob.com\/au\/3pl\/fulfillment-process\/","title":{"rendered":"3PL Fulfilment Process"},"content":{"rendered":"\n<section class=\"wp-block-shipbob-blocks-section-hero-standard-form hero-standard\"><div class=\"container row\"><div class=\"col hero-standard-content\"><h1 class=\"hero-standard-title \"><strong>3PL Fulfilment Process<\/strong><\/h1>\n<p>If you\u2019re considering working with a 3PL, what goes on in a&nbsp;<a href=\"https:\/\/www.shipbob4.wpengine.com\/blog\/differences-warehouse-fulfillment-center\/\">fulfilment centre<\/a>&nbsp;may seem like a black box. But the fulfilment process doesn\u2019t have to be a mystery, nor should it be!<\/p>\n\n\n\n<p>This page will shed some light on the fulfilment centre operations that take place between checkout and when the order arrives on your customer\u2019s doorstep.<\/p>\n<\/div><div class=\"col hero-standard-form offset-1  \"><div class=\"card hero-home-customer-card form-card\"><h3 class=\"form-title\"><strong>Request Fulfilment Pricing<\/strong><\/h3><h3 class=\"h4 form-subtitle\"><\/h3><p class=\"form-copy\"><\/p><div class=\"card-body form-2c853f60-8374-4dbc-937d-1fecb0e842f2\" data-controller=\"form-controller\" data-form-controller-form-id-value=\"2c853f60-8374-4dbc-937d-1fecb0e842f2\" data-form-controller-form-container-query-value=\"form-2c853f60-8374-4dbc-937d-1fecb0e842f2\"><\/div><p class=\"form-note\">We\u2019ll get back to you within 24 hours. <a href=\"\/privacy-policy\/\">Privacy Policy<\/a><\/p><\/div><\/div><\/div><\/section>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-3pl-fulfillment-process\">The 3PL fulfilment process<\/h2>\n\n\n\n<p>Depending on the 3PL, the scope of services offered varies greatly. Some offer basic pick, pack, &amp; ship services, while others offer kitting &amp; returns management. Here are the primary 3PL fulfilment processes even the most basic 3PLs follow.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The Order Fulfillment Process Explained in 3 Minutes\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/PWMrsDd36vE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-receiving\">Receiving<\/h3>\n\n\n\n<p>Your 3PL can\u2019t ship orders if they don\u2019t have your inventory! The receiving of inventory is one of the top&nbsp;<a href=\"https:\/\/www.shipbob.com\/blog\/warehousing\/\">warehousing operations<\/a>&nbsp;that has to take place before your 3PL can start fulfilling orders for your online store. Receiving refers to the acceptance of incoming inventory followed by its storage.<\/p>\n\n\n\n<p>Each 3PL has its own processes for receiving and storing inventory. For example, at ShipBob, we require clients to fill out a&nbsp;<a href=\"https:\/\/support.shipbob.com\/s\/article\/Send-Inventory-to-ShipBob-WRO\/\">Warehouse Receiving Order<\/a>&nbsp;(WRO) so that we know which products we will be receiving and how many units.<\/p>\n\n\n\n<p>This helps us stay organised and timely with receiving, meaning we can start fulfilling your orders more quickly and efficiently.<\/p>\n\n\n\n<p>Once we receive your inventory, we store your items in our fulfilment centres. Each&nbsp;<a href=\"https:\/\/www.shipbob.com\/blog\/how-to-find-sku-number\/\">SKU<\/a>&nbsp;has a separate dedicated storage location, either on a shelf, in a bin, or on a pallet.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"445\" width=\"700\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b4ee74809570c8f4607159fced9b0b6d.jpg?w=1000\" alt=\"Freight loaded into truck at warehouse\" class=\"wp-image-23208\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b4ee74809570c8f4607159fced9b0b6d.jpg?w=1000 1000w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b4ee74809570c8f4607159fced9b0b6d.jpg?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b4ee74809570c8f4607159fced9b0b6d.jpg?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b4ee74809570c8f4607159fced9b0b6d.jpg?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b4ee74809570c8f4607159fced9b0b6d.jpg?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/09\/b4ee74809570c8f4607159fced9b0b6d.jpg?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><figcaption class=\"wp-element-caption\">Freight loaded into truck at warehouse to be received<\/figcaption><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-picking\">Picking<\/h3>\n\n\n\n<p>When your customer places an order, it\u2019s time for the fulfilment process to begin! Some 3PLs require you to manually upload orders to their system; however, there are 3PLs (like ShipBob!) that can integrate with your online store and&nbsp;<a href=\"https:\/\/www.shipbob.com\/blog\/why-your-ecommerce-store-automatically-send-orders-fulfillment-warehouse\/#.WyK_PtMvzBI\">automatically push orders<\/a>&nbsp;to your fulfilment provider.<\/p>\n\n\n\n<p>This modern fulfilment software integrates with&nbsp;<a href=\"https:\/\/www.adamenfroy.com\/ecommerce-platforms\" rel=\"noreferrer noopener\">top ecommerce platforms<\/a>&nbsp;and marketplaces to bring orders, shipments,&nbsp;<a href=\"https:\/\/www.shipbob.com\/inventory-management\/inventory-tracking\/\">inventory levels<\/a>, and more together in one place.<\/p>\n\n\n\n<p>As soon as an order is sent to your 3PL, it is assigned to a&nbsp;<a href=\"https:\/\/www.shipbob.com\/warehouse-operations\/warehouse-order-picking\/\">warehouse picking<\/a>&nbsp;team or a picker. The picking team&nbsp;receives a&nbsp;<a href=\"https:\/\/www.shipbob.com\/blog\/picking-list\/\">picking list<\/a>&nbsp;of the items, quantities, and storage locations at the facility to&nbsp;collect the ordered products from their respective locations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-packing\">Packing<\/h3>\n\n\n\n<p>When all items in an order have been picked, it\u2019s time to get them securely packed up. Some 3PLs will charge for packing materials as a separate line item, while others include them as part of their fulfilment services.<\/p>\n\n\n\n<p>At ShipBob, for example, plain, standard packing materials \u2014 brown boxes, yellow bubble mailers,\u00a0<a href=\"https:\/\/www.shipbob.com\/blog\/poly-mailers\/\">white poly bags<\/a>, packing tape, and\u00a0<a href=\"https:\/\/www.shipbob.com\/blog\/what-is-dunnage\/\">dunnage<\/a>\u00a0\u2014 are included. We strive to choose the best packing materials to both protect your products and achieve the lowest practical\u00a0<a href=\"https:\/\/www.shipbob.com\/blog\/dimensional-weight-explained\/\">dimensional weight<\/a>. We also allow our clients to use\u00a0<a href=\"https:\/\/www.shipbob.com\/blog\/tips-choose-branded-box-shipping-online-orders\/\">custom packing materials<\/a>\u00a0to put their brand front and centre at an additional cost.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"525\" width=\"700\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/10\/8d7bf866afeeca51561c79578bc97542.jpeg?w=1280\" alt=\"Behind the scenes of a ShipBob packing station, where orders are packed and prepared for shipment\" class=\"wp-image-25044\" srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/10\/8d7bf866afeeca51561c79578bc97542.jpeg?w=5712 5712w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/10\/8d7bf866afeeca51561c79578bc97542.jpeg?w=160 160w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/10\/8d7bf866afeeca51561c79578bc97542.jpeg?w=400 400w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/10\/8d7bf866afeeca51561c79578bc97542.jpeg?w=768 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/10\/8d7bf866afeeca51561c79578bc97542.jpeg?w=700 700w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/10\/8d7bf866afeeca51561c79578bc97542.jpeg?w=1536 1536w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/10\/8d7bf866afeeca51561c79578bc97542.jpeg?w=2048 2048w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/10\/8d7bf866afeeca51561c79578bc97542.jpeg?w=1280 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2025\/10\/8d7bf866afeeca51561c79578bc97542.jpeg?w=240 240w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-shipping\">Shipping<\/h3>\n\n\n\n<p>The next step is shipping your order. Most 3PLs will purchase and print shipping labels on your behalf. Some 3PLs have preferred couriers with whom they partner, while others compare&nbsp;<a href=\"https:\/\/www.shipbob.com\/ecommerce-fulfillment\/fulfillment-costs\/\">shipping costs<\/a>&nbsp;from a variety of couriers.<\/p>\n\n\n\n<p>ShipBob does the latter to make sure that our clients receive the most affordable pricing possible for the delivery speed their customers choose.<\/p>\n\n\n\n<p>Couriers such as DHL, USPS, and UPS pick up orders from fulfilment centres to ship. Once the order ships, you should automatically receive tracking info from your 3PL. With ShipBob, as soon as the order ships,&nbsp;<a href=\"https:\/\/support.shipbob.com\/s\/article\/View-Shipment-Tracking-Information\/\">tracking info<\/a>&nbsp;is pushed back to our clients\u2019 stores.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Intro to Ecommerce Shipping | Everything You Need to Know about the Methods and Strategies\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/zMJsouiuQxI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p>We hope this post demystifies the basics of the fulfilment process. Of course, there may be variations in this process from 3PL to 3PL. Unlike an&nbsp;<a href=\"https:\/\/www.shipbob.com\/blog\/the-downside-of-on-demand-warehousing\/\">on-demand warehousing<\/a>&nbsp;company, 3PLs are the experts in fulfilment, not just excess storage needs.<\/p>\n\n\n\n<p>At ShipBob, every action we take while fulfilling your order has an automatic, corresponding digital counterpart in our dashboard, which keeps our&nbsp;<a href=\"https:\/\/www.shipbob.com\/ecommerce-fulfillment\/\">ecommerce fulfilment<\/a>&nbsp;processes efficient and consistent. Each step is directed by information that is automatically populated in the dashboard when an order is submitted.<\/p>\n\n\n\n<p>For example, in the picking step, the ShipBob dashboard shows our fulfilment associates exactly which SKUs will go in which order,&nbsp;and where in the fulfilment centre to find those SKUs. This takes the guesswork out of fulfilment and helps us fulfil orders for hundreds of clients each day.<\/p>\n\n\n\n<p>For more info on how to choose the best 3PL for your needs, check out our guide below.<\/p>\n\n\n\n<div class=\"wp-block-shipbob-blocks-flex-container flex-container direction-row justify-center align-none flex-wrap\">\n<a class=\"wp-block-shipbob-blocks-button btn  btn-primary btn-lg\" href=\"https:\/\/resources.shipbob.com\/how-to-choose-a-3pl-for-your-ecommerce-business\">Download The Guide<\/a>\n<\/div>\n\n\n\n<section class=\"wp-block-shipbob-blocks-section-container section section-container  max-width-blog\"><div class=\"container section-info section-info-align-none \"><h6 class=\"section-title \"><\/h6><h2 class=\"section-content h2\" id=\"3pl-fulfillment-process-faqs\">3PL Fulfilment Process FAQs<\/h2><p class=\"section-copy u-hidden\"><\/p><\/div><div class=\"container flex-container row justify-none align-none flex-wrap\">\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col  col-8\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">What is 3PL fulfilment?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\" \/><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n\n<p>3PL (third-party logistics) fulfilment refers to outsourcing the&nbsp;<a href=\"https:\/\/www.shipbob.com\/blog\/retail-fulfillment\/\">retail order fulfilment process<\/a>&nbsp;to a team of experts. This includes receiving orders, picking and packing, inventory management, shipping, and&nbsp;<a href=\"https:\/\/www.shipbob.com\/blog\/warehousing\/\">warehousing<\/a>. By outsourcing fulfilment to a 3PL, you\u2019re able spend less time fulfilling orders and more time on developing your business.<\/p>\n\n<\/div><\/div><\/div>\n\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col  col-8\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">What does a 3PL do?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\" \/><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n\n<p>3PLs go beyond just fulfilling orders, but not all 3PLs are the same. Depending on the 3PL, fulfilment logistics services may include: storing and managing&nbsp;<a href=\"https:\/\/www.shipbob.com\/ecommerce-inventory\/\">ecommerce inventory<\/a>, 2-day shipping, distributed inventory,&nbsp;<a href=\"https:\/\/www.shipbob.com\/blog\/new-free-analytics-reporting-tool\/\">fulfilment analytics and reporting<\/a>, returns management, and more.<\/p>\n\n<\/div><\/div><\/div>\n\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col  col-8\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">What is outsourced fulfilment?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\" \/><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n\n<p><a href=\"https:\/\/www.shipbob.com\/ecommerce-fulfillment\/outsourced-fulfillment\/\">Outsourced fulfilment<\/a>\u00a0refers to hiring a 3PL to take care of all order fulfilment-related tasks from receiving inventory to shipping orders. Outsourcing fulfilment comes with several benefits including cost and time savings,\u00a0<a href=\"https:\/\/www.shipbob.com\/blog\/supply-chain-optimization\/\">optimised supply chain<\/a>, and the ability to ship orders to customers, across the country or globally, faster.<\/p>\n\n<\/div><\/div><\/div>\n\n\n<div class=\"wp-block-shipbob-blocks-single-faq single-faq direction-col  col-8\" data-controller=\"faq-controller\" data-faq-controller-open-value=\"true\"><div class=\"single-faq-title-contianer\"><h4 class=\"single-faq-title\">What is a 3PL vs. a 4PL?<\/h4><div class=\"single-faq-expand\" data-faq-controller-target=\"expand\"><img decoding=\"async\" src=\"\/wp-content\/themes\/shipbob-2022\/resources\/svg\/plus-solid.svg\" \/><\/div><\/div><div class=\"single-faq-childs\" data-faq-controller-target=\"answer\"><div>\n\n<p>A 4PL adds an additional degree of separation between ecommerce merchants and their 3PL partner. A 4PL manages and arranges 3PL services for the merchant; this is sometimes referred to as \u201cdouble brokering.\u201d A 4PL offers an end-to-end supply chain management solution which includes 3LP services, manufacturing, and more.<\/p>\n\n<\/div><\/div><\/div>\n\n<\/div><div class=\"cta-container u-hidden\"><a class=\"btn btn-primary \" href=\"\"><\/a><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>The 3PL fulfilment process Depending on the 3PL, the scope of services offered varies greatly. Some offer basic pick, pack, &amp; ship services, while others offer kitting &amp; returns management. Here are the primary 3PL fulfilment processes even the most basic 3PLs follow. Receiving Your 3PL can\u2019t ship orders if they don\u2019t have your inventory! [&hellip;]<\/p>\n","protected":false},"author":149,"featured_media":0,"parent":46,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"hub.php","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-47","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3PL Fulfilment Process - ShipBob Australia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipbob.com\/au\/3pl\/fulfillment-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"3PL Fulfilment Process\" \/>\n<meta property=\"og:description\" content=\"The 3PL fulfilment process Depending on the 3PL, the scope of services offered varies greatly. Some offer basic pick, pack, &amp; ship services, while others offer kitting &amp; returns management. Here are the primary 3PL fulfilment processes even the most basic 3PLs follow. Receiving Your 3PL can\u2019t ship orders if they don\u2019t have your inventory! 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Some offer basic pick, pack, &amp; ship services, while others offer kitting &amp; returns management. Here are the primary 3PL fulfilment processes even the most basic 3PLs follow. Receiving Your 3PL can\u2019t ship orders if they don\u2019t have your inventory! 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