{"id":9492,"date":"2023-09-15T14:24:08","date_gmt":"2023-09-15T14:24:08","guid":{"rendered":"https:\/\/www.shipbob.com\/au\/blog\/semaine-health\/"},"modified":"2024-08-16T18:57:06","modified_gmt":"2024-08-16T18:57:06","slug":"semaine-health","status":"publish","type":"blog","link":"https:\/\/www.shipbob.com\/au\/blog\/semaine-health\/","title":{"rendered":"How Semaine Health Saves $2\/Order With 4x the Volume &#038; 99.95% Order Accuracy With ShipBob [Case Study]"},"content":{"rendered":"\n<div class=\"wp-block-shipbob-blocks-single-toc single-toc\" data-controller=\"blog-toc-controller\" data-action=\"scroll@window-&gt;blog-toc-controller#scrollChanged:passive\" id=\"toc-component\"><div class=\"single-toc-overview\"><p>Table of Contents<\/p><div class=\"single-toc-read-time\"><p>** Minutes<\/p><\/div><\/div>\n<p><a href=\"#h-key-metrics\">Key metrics<\/a><\/p>\n\n\n\n<p><a href=\"#h-about-semaine-health\">About  Semaine Health<\/a><\/p>\n\n\n\n<p><a href=\"#h-finding-shipbob-after-outgrowing-prior-fulfillment-partner\">Finding ShipBob after outgrowing prior fulfilment partner<\/a><\/p>\n\n\n\n<p><a href=\"#cutting-transit-times\">Cutting transit times by a third through ShipBob\u2019s Inventory Placement Program<\/a><\/p>\n\n\n\n<p><a href=\"#Automating-B2B-fulfillment\">Automating B2B fulfilment for Target, Walgreens, and other retail stores<\/a><\/p>\n\n\n\n<p><a href=\"#Improving-the-customer\">Improving the customer experience with higher accuracy and branded touches&nbsp;<\/a><\/p>\n\n\n\n<p><a href=\"#achieving-our-mission\">Achieving our mission with partners like ShipBob<\/a><\/p>\n\n\n\n<p><a href=\"#Looking-to-the-future\">Looking to the future<\/a><\/p>\n\n\n\n<p><a href=\"#h-semaine-health-s-team-at-shipbob\">Semaine Health&#8217;s team at ShipBob<\/a><\/p>\n\n\n\n<p><a href=\"#h-get-started-with-shipbob\">Get started with ShipBob<\/a><\/p>\n<\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>&#8220;We quadrupled our order volume this year, and because our fulfilment and shipping costs have gotten so much cheaper, we\u2019ve been able to support that scale.&#8221;<\/em><\/p>\n\n\n\n<p>Matt Crane, Co-Founder and Chief Science Officer at Semaine Health<\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-shipbob-blocks-blog-callout blog-callout\">\n<p><strong>Customer Profile<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.semainehealth.com\/\">Semaine Health<\/a> is a supplement brand devoted to taking women\u2019s health seriously. While their flagship product is specially designed to alleviate menstrual symptoms (including mood swings, bloating, and cramps), their catalogue  of plant-based, clinically-developed products provide solutions to issues such as menstrual pain, hormonal imbalances, UTIs, and menopause symptoms.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"498\" width=\"700\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/87015b45677402f149661629fed15624-700x498.jpg?w=1280px\" alt=\"\" class=\"wp-image-9508\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/87015b45677402f149661629fed15624-700x498.jpg?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/87015b45677402f149661629fed15624-700x498.jpg?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/87015b45677402f149661629fed15624-700x498.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/87015b45677402f149661629fed15624-700x498.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/87015b45677402f149661629fed15624-700x498.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/div>\n\n\n\n<p><em><em>Le<\/em>arn how supplement brand Semaine Health cut shipping times, optimised costs, and even improved accuracy leveraging ShipBob&#8217;s Inventory Placement Program. <\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-metrics\">Key metrics<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>4 ShipBob fulfilment centres in the US<\/li>\n\n\n\n<li>$2.16 lower fulfilment cost per order on average<\/li>\n\n\n\n<li>1.6 days cut from average transit time: from 5.2 days to 3.6 days<\/li>\n\n\n\n<li>4X order volume increase in 6 months&nbsp;&nbsp;&nbsp;<\/li>\n\n\n\n<li>99.95% order accuracy rate (a 10X reduction in the error rate over previous 3PL)<\/li>\n\n\n\n<li>4 fully automated B2B wholesale retailer partners with ShipBob EDI<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-about-semaine-health\">About  Semaine Health<\/h2>\n\n\n\n<p>Lauren Lee had always had really painful periods \u2013 but as she got older and the pain only got worse, she began to suspect that something was very wrong.&nbsp;&nbsp;<\/p>\n\n\n\n<p>After 15 years, lots of her own research, and a surgery, Lauren finally achieved an official diagnosis: she had endometriosis. But by that point, decades of high painkiller doses had caused problems with her stomach lining and rendered regular pain treatments a non-starter.<\/p>\n\n\n\n<p>So, Lauren and her husband Matt Crane began exploring plant-based alternatives to ibuprofen. As a faculty member at the University of Washington\u2019s medical school, Matt turned to research on dysmenorrhea (extremely painful periods), and quickly discovered that certain plant extracts work similarly to common painkillers without causing the same stomach side effects.&nbsp;<\/p>\n\n\n\n<p>Matt used that research to develop a smoothie to help manage Lauren\u2019s pain \u2013 and it worked! The pair shared their solution with Lauren\u2019s sister and their friends, where it was met with rave reviews. Soon after, the couple pivoted their solution into a supplement and brought it to market as Semaine Health \u2013 and have only grown since.&nbsp;<\/p>\n\n\n\n<p>We sat down with Matt Crane to discuss how ShipBob\u2019s inventory placement program, B2B solutions, and order accuracy has helped support them as they scale.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\" id=\"h-finding-shipbob-after-outgrowing-prior-fulfillment-partner\">Finding ShipBob after outgrowing prior fulfilment partner<\/h2>\n\n\n\n<p><strong>As told to ShipBob by Matt Crane, Co-Founder and Chief Science Officer of Semaine Health.<\/strong>&nbsp;<\/p>\n\n\n\n<p>We started out fulfilling orders ourselves, then switched to a 3PL that was recommended to us by our advisors. <\/p>\n\n\n\n<p>That partnership worked for a while, because we were really small \u2013 but a year and a half into working with this 3PL, we realized they would not be able to scale with us.&nbsp;<\/p>\n\n\n\n<p>There were just so many issues \u2013 they were making tons of mistakes with our DTC orders, their software was a mess and didn\u2019t connect well with Shopify, and the cost and transit times of shipping from just one fulfilment centre was creating more customer service headaches than it was solving.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"tiktok-embed\" cite=\"https:\/\/www.tiktok.com\/@semaine_health\/video\/7236836539001589034\" data-video-id=\"7236836539001589034\" data-embed-from=\"oembed\" style=\"max-width:605px; min-width:325px;\"> <section> <a target=\"_blank\" title=\"@semaine_health\" href=\"https:\/\/www.tiktok.com\/@semaine_health?refer=embed\">@semaine_health<\/a> <p>@AsianCajuns Lar tells us how she takes our PMS &#038; Period Support. <a title=\"ceo\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/ceo?refer=embed\">#ceo<\/a> <a title=\"periodprobs\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/periodprobs?refer=embed\">#periodprobs<\/a> <\/p> <a target=\"_blank\" title=\"\u266c original sound - SemaineHealth\" href=\"https:\/\/www.tiktok.com\/music\/original-sound-7236836551312018222?refer=embed\">\u266c original sound &#8211; SemaineHealth<\/a> <\/section> <\/blockquote> <script async src=\"https:\/\/www.tiktok.com\/embed.js\"><\/script>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>We started looking for a true fulfilment partner, and pretty soon narrowed the list down to ShipBob and one of its competitors. In talking with the ShipBob team and getting some demos of ShipBob\u2019s software, I got a really thorough understanding of what working with them would be like, and knew they would be a good fit for us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cutting-transit-times\">Cutting transit times by a third through ShipBob\u2019s Inventory Placement Program<\/h2>\n\n\n\n<p>Right after we partnered with ShipBob, we joined their Inventory Placement Program, which streamlines inventory distribution across the US, taking multi-location inbound shipments, inventory allocation, and rebalancing off merchants\u2019 plates.&nbsp;<\/p>\n\n\n\n<p>Since launching in the program, we\u2019ve been able to allocate our inventory across 4 of ShipBob\u2019s fulfilment centres in the United States, which cut our shipping times by a third \u2013 from 5.2 days down to about 3.6 days. Not only has transit time dropped, but at the same time we reduced fulfilment costs by over $2 per order compared with our old 3PL. This combination has been key to profitable growth this year.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"370\" width=\"700\" data-id=\"13832\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/f8f04e788210489bc1f64d055e39be9f-700x370.png?w=1280px\" alt=\"\" class=\"wp-image-13832\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/f8f04e788210489bc1f64d055e39be9f-700x370.png?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/f8f04e788210489bc1f64d055e39be9f-700x370.png?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/f8f04e788210489bc1f64d055e39be9f-700x370.png?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/f8f04e788210489bc1f64d055e39be9f-700x370.png?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/f8f04e788210489bc1f64d055e39be9f-700x370.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"370\" width=\"700\" data-id=\"13833\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/a4b2ee825ffcea1f31c9ab93befa856b-700x370.png?w=1280px\" alt=\"\" class=\"wp-image-13833\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/a4b2ee825ffcea1f31c9ab93befa856b-700x370.png?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/a4b2ee825ffcea1f31c9ab93befa856b-700x370.png?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/a4b2ee825ffcea1f31c9ab93befa856b-700x370.png?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/a4b2ee825ffcea1f31c9ab93befa856b-700x370.png?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2024\/06\/a4b2ee825ffcea1f31c9ab93befa856b-700x370.png?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/figure>\n\n\n\n<p class=\"has-text-align-center\">The before and after images show how Semaine Health&#8217;s shipping zones changed after they shifted from using 1 fulfilment centre to using 4 fulfilment centres.<\/p>\n\n\n\n<p class=\"has-text-align-center\">Key: Green = Zones 1-3, Yellow = Zones 4-6, Orange = Zones 7-8<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWe technically offer 2-day shipping to customers at checkout for a premium. But with the Inventory Placement Program\u2019s strategic inventory distribution, most of our standard orders are delivered in two days anyway! <\/em><\/p>\n\n\n\n<p><em>It&#8217;s been incredible watching our shipping times get shorter and shorter just using standard delivery, simply because we expanded to more fulfilment centres through ShipBob.\u201d&nbsp;<\/em><\/p>\n\n\n\n<p>Matt Crane, Co-Founder and Chief Science Officer at Semaine Health<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"9505\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/2172538f67827077ea0d99e7116ba40b-700x700.webp?w=1280px\" alt=\"\" class=\"wp-image-9505\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/2172538f67827077ea0d99e7116ba40b-700x700.webp?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/2172538f67827077ea0d99e7116ba40b-700x700.webp?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/2172538f67827077ea0d99e7116ba40b-700x700.webp?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/2172538f67827077ea0d99e7116ba40b-700x700.webp?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/2172538f67827077ea0d99e7116ba40b-700x700.webp?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"9507\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/0101c55b8d1e2b39e76d9f29a35b6d07-700x700.jpg?w=1280px\" alt=\"\" class=\"wp-image-9507\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/0101c55b8d1e2b39e76d9f29a35b6d07-700x700.jpg?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/0101c55b8d1e2b39e76d9f29a35b6d07-700x700.jpg?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/0101c55b8d1e2b39e76d9f29a35b6d07-700x700.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/0101c55b8d1e2b39e76d9f29a35b6d07-700x700.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/0101c55b8d1e2b39e76d9f29a35b6d07-700x700.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"699\" width=\"700\" data-id=\"9506\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f8be8e3d17023fa590e3222b2b54e00-700x699.jpg?w=1280px\" alt=\"\" class=\"wp-image-9506\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f8be8e3d17023fa590e3222b2b54e00-700x699.jpg?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f8be8e3d17023fa590e3222b2b54e00-700x699.jpg?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f8be8e3d17023fa590e3222b2b54e00-700x699.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f8be8e3d17023fa590e3222b2b54e00-700x699.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f8be8e3d17023fa590e3222b2b54e00-700x699.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/figure>\n\n\n\n<p>And the cost to split inventory this way? It\u2019s a no-brainer. It costs less for us to deliver all inventory to one location that\u2019s close to our manufacturer partners in NJ, and let ShipBob take care of splitting the inventory between the four different warehouses than it would for us to ship and handle logistics ourselves. We quadrupled our order volume this year, and because our fulfilment and shipping costs have gotten so much cheaper, we\u2019ve been able to support that scale.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cI ran the numbers to see what it would cost to ship pallets directly to different fulfilment centres, and it\u2019s so much more expensive than sending it to one hub and letting ShipBob distribute it for us. The Inventory Placement Program\u2019s model is much cheaper, and we don\u2019t have to think about distribution. It\u2019s saved us so many headaches, and now we just arrange one pickup from a manufacturer and one delivery. It&#8217;s so cheap, and so easy.\u201d&nbsp;<\/em><\/p>\n\n\n\n<p>Matt Crane, Co-Founder and Chief Science Officer at Semaine Health<em>&nbsp;&nbsp;&nbsp;<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>The Inventory Placement Program has also made my life a lot easier. We only have 5 people on our whole team, and I handle most of the inventory shipments. Now that we&#8217;re in the IPP, it&#8217;s super easy for me to get the inventory where it needs to go \u2013 I just send it to one hub location, and it gets distributed across ShipBob\u2019s fulfilment centre network. Not having to worry about shipments and distribution saves me several hours every week.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"498\" width=\"700\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/c0a5f9b3f057feb1f054991c5c014868-700x498.jpg?w=1280px\" alt=\"\" class=\"wp-image-9503\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/c0a5f9b3f057feb1f054991c5c014868-700x498.jpg?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/c0a5f9b3f057feb1f054991c5c014868-700x498.jpg?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/c0a5f9b3f057feb1f054991c5c014868-700x498.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/c0a5f9b3f057feb1f054991c5c014868-700x498.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/c0a5f9b3f057feb1f054991c5c014868-700x498.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"Automating-B2B-fulfillment\">Automating B2B fulfilment for Target, Walgreens, and other retail stores<\/h2>\n\n\n\n<p>ShipBob\u2019s automated B2B solution has also been key in helping us scale. We partner with major retailers like Target and Walgreens, and rely on ShipBob to send B2B orders to their brick-and-mortar locations.&nbsp;<\/p>\n\n\n\n<p>Getting EDI connections set up is always complicated, but ShipBob\u2019s implementation team was amazing, and the way they treated us during the whole process was just fantastic. The team really worked hard to fix any issues, sort out any challenges, and make sure that we could get orders to retailers following all compliance guidelines.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWe use ShipBob\u2019s EDI connection to automate B2B retail distribution, and it\u2019s been really straightforward. Everything flows through the system so easily now; we get a purchase order from a retailer, it ships out, and we don\u2019t have to think about it. <\/em><\/p>\n\n\n\n<p><em>Our goal was always for B2B to essentially work the same way as our DTC business: something we could have on autopilot, that requires very little oversight from us. With ShipBob\u2019s B2B solution, we\u2019ve got that, and now our B2B is automated.\u201d&nbsp;<\/em><\/p>\n\n\n\n<p>Matt Crane, Co-Founder and Chief Science Officer at Semaine Health<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Improving-the-customer\">Improving the customer experience with higher accuracy and branded touches&nbsp;<\/h2>\n\n\n\n<p>Fulfilment is hard, so there\u2019s always going to be mistakes \u2013 and with our previous 3PL, we were used to having about a half of a percent error rate (meaning 0.5%-1% of the DTC orders that we shipped out were wrong in some way).&nbsp;<\/p>\n\n\n\n<p>With ShipBob, I feel like our error rate is a hundred times less. I\u2019m just stunned by how accurate our orders are, and our error rate is just vanishingly small now. Honestly, it&#8217;s been a game-changer for us, because we\u2019re experiencing way fewer customer service issues than before, while growing 4x.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-tiktok wp-block-embed-tiktok\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"tiktok-embed\" cite=\"https:\/\/www.tiktok.com\/@semaine_health\/video\/7266595122798726443\" data-video-id=\"7266595122798726443\" data-embed-from=\"oembed\" style=\"max-width:605px; min-width:325px;\"> <section> <a target=\"_blank\" title=\"@semaine_health\" href=\"https:\/\/www.tiktok.com\/@semaine_health?refer=embed\">@semaine_health<\/a> <p>Semaine swag is here! Subscribers get it for free! \ud83c\udf89 <a title=\"merch\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/merch?refer=embed\">#merch<\/a> <a title=\"wellness\" target=\"_blank\" href=\"https:\/\/www.tiktok.com\/tag\/wellness?refer=embed\">#wellness<\/a> <\/p> <a target=\"_blank\" title=\"\u266c All I Want Is You - Disco Lines\" href=\"https:\/\/www.tiktok.com\/music\/All-I-Want-Is-You-6990972856171497473?refer=embed\">\u266c All I Want Is You &#8211; Disco Lines<\/a> <\/section> <\/blockquote> <script async src=\"https:\/\/www.tiktok.com\/embed.js\"><\/script>\n<\/div><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>If our accuracy levels had stayed the same as they were before partnering with ShipBob, we would have had to hire more customer service members on our team just to handle all the issues and get orders out on time. If we were still with our old 3PL, we would not have been able to scale.<\/p>\n\n\n\n<p>ShipBob also gives us the ability to automatically add marketing inserts, branded packaging, and other customised touches to our orders. <\/p>\n\n\n\n<p>For instance, we have little sticker sheets that we&#8217;ll sometimes send out with orders if someone has been a subscriber for a while. Before ShipBob, we were editing orders manually to add the sticker sheets. <\/p>\n\n\n\n<p>Now, we\u2019ve set up an automation rule in the ShipBob dashboard, so all we have to do is add a tag to an order (which is easy), and the order gets customised correctly. It\u2019s been really helpful, because those extra elements can make a huge impact on customers.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"achieving-our-mission\">Achieving our mission with partners like ShipBob<\/h2>\n\n\n\n<p>At Semaine Health, we\u2019re passionate about helping people whose pain has been overlooked, ignored, and dismissed. Our goal is to be able to continue providing solutions that are high quality, yet affordable \u2013 and ShipBob enabling us to reduce fulfilment costs helps us achieve that mission.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p>Using high-quality ingredients means that our products cost a lot to make, so for a long time, bringing a higher-quality product to more people has been tricky. But by leveraging ShipBob\u2019s Inventory Placement Program to lower shipping costs and speeds for DTC customers, and streamlining B2B with their automation, ShipBob has really helped us broaden access to pain solutions for more people and get them our products faster.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-style-blog is-layout-flow wp-block-quote-is-layout-flow\">\n<p><em>\u201cWe literally would not have been able to expand this year without ShipBob. In the past six months, we\u2019ve quadrupled the number of orders that we\u2019re shipping out. You might expect that that jump in volume would cause issues \u2013 but fulfilment has only gotten faster and better. That\u2019s not how it typically works! ShipBob\u2019s solutions have been game-changing for our brand.\u201d&nbsp;<\/em><\/p>\n\n\n\n<p>Matt Crane, Co-Founder and Chief Science Officer at Semaine Health<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"9502\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/aca76359801520e72389f07afc7b2380-700x700.jpg?w=1280px\" alt=\"\" class=\"wp-image-9502\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/aca76359801520e72389f07afc7b2380-700x700.jpg?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/aca76359801520e72389f07afc7b2380-700x700.jpg?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/aca76359801520e72389f07afc7b2380-700x700.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/aca76359801520e72389f07afc7b2380-700x700.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/aca76359801520e72389f07afc7b2380-700x700.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"700\" width=\"700\" data-id=\"9497\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f13264aa3881ac59581ca7a50d09b40-700x700.jpg?w=1280px\" alt=\"\" class=\"wp-image-9497\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f13264aa3881ac59581ca7a50d09b40-700x700.jpg?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f13264aa3881ac59581ca7a50d09b40-700x700.jpg?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f13264aa3881ac59581ca7a50d09b40-700x700.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f13264aa3881ac59581ca7a50d09b40-700x700.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/6f13264aa3881ac59581ca7a50d09b40-700x700.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"697\" width=\"700\" data-id=\"9501\" src=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/723716b7326e7084164ded945d9fc46f-700x697.jpg?w=1280px\" alt=\"\" class=\"wp-image-9501\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/723716b7326e7084164ded945d9fc46f-700x697.jpg?w=700px 650w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/723716b7326e7084164ded945d9fc46f-700x697.jpg?w=860px 768w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/723716b7326e7084164ded945d9fc46f-700x697.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/723716b7326e7084164ded945d9fc46f-700x697.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/au\/wp-content\/uploads\/sites\/33\/2023\/09\/723716b7326e7084164ded945d9fc46f-700x697.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Looking-to-the-future\">Looking to the future<\/h2>\n\n\n\n<p>We\u2019ve already scaled so much, it\u2019s honestly hard to imagine what the future holds!&nbsp;<\/p>\n\n\n\n<p>We&#8217;re really excited to keep growing with ShipBob\u2019s support. We&#8217;ve got some big additional retail partners in the pipeline, and we\u2019re thrilled about all of the B2B expansion that ShipBob is doing. ShipBob\u2019s retail distribution solution has already made our life a whole lot easier, so we\u2019re eager to see how ShipBob will make it even better.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-semaine-health-s-team-at-shipbob\">Semaine Health&#8217;s team at ShipBob<\/h2>\n\n\n\n<div class=\"wp-block-shipbob-blocks-flex-container flex-container direction-row justify-none align-none flex-wrap section-spacing-md  max-width-blog\">\n<div class=\"wp-block-shipbob-blocks-single-team-member single-team-member  direction-col col-3 align-center\"><div class=\"single-team-member-image-container\"><img decoding=\"async\" class=\"image single-team-member-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/077551049132e66eb68d22b27e9bf708-e1694823392956.jpg?w=1280px\" loading=\"lazy\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/077551049132e66eb68d22b27e9bf708-e1694823392956.jpg?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/077551049132e66eb68d22b27e9bf708-e1694823392956.jpg?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/077551049132e66eb68d22b27e9bf708-e1694823392956.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/077551049132e66eb68d22b27e9bf708-e1694823392956.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/077551049132e66eb68d22b27e9bf708-e1694823392956.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/div><div class=\"single-team-member-container\"><p class=\"single-team-member-title\">Jordan Altamuro<\/p>\n<p class=\"has-text-align-center\">Jordan is an Implementation Consultant at ShipBob that onboarded Semaine Health.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-team-member single-team-member  direction-col col-3 align-none\"><div class=\"single-team-member-image-container\"><img decoding=\"async\" class=\"image single-team-member-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/bf079ea9283d43e72d515de821ba9b16-e1694787553707.jpg?w=1280px\" loading=\"lazy\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/bf079ea9283d43e72d515de821ba9b16-e1694787553707.jpg?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/bf079ea9283d43e72d515de821ba9b16-e1694787553707.jpg?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/bf079ea9283d43e72d515de821ba9b16-e1694787553707.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/bf079ea9283d43e72d515de821ba9b16-e1694787553707.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/09\/bf079ea9283d43e72d515de821ba9b16-e1694787553707.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/div><div class=\"single-team-member-container\"><p class=\"single-team-member-title\">Jeremy Whitaker<\/p>\n<p class=\"has-text-align-center\">Jeremy is the Account Executive that helped Semaine Health get started with ShipBob.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-shipbob-blocks-single-team-member single-team-member  direction-col col-3 align-none\"><div class=\"single-team-member-image-container\"><img decoding=\"async\" class=\"image single-team-member-image\" src=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/10\/7fda3580bdc455afe1e0801e9cca34bc.jpg?w=1280px\" loading=\"lazy\" data-responsive-img srcset=\"https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/10\/7fda3580bdc455afe1e0801e9cca34bc.jpg?w=700px 650w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/10\/7fda3580bdc455afe1e0801e9cca34bc.jpg?w=860px 768w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/10\/7fda3580bdc455afe1e0801e9cca34bc.jpg?w=1180px 1080w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/10\/7fda3580bdc455afe1e0801e9cca34bc.jpg?w=1400px 1280w, https:\/\/www.shipbob.com\/wp-content\/uploads\/2023\/10\/7fda3580bdc455afe1e0801e9cca34bc.jpg?w=1600px 1440w\" fetchpriority=\"low\" \/><\/div><div class=\"single-team-member-container\"><p class=\"single-team-member-title\">Aaditya Singh<\/p>\n<p class=\"has-text-align-center\">Aaditya is the Merchant Success Manager at ShipBob who supports Semaine Health.&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-started-with-shipbob\">Get started with ShipBob<\/h2>\n\n\n\n<p>Want to improve your&nbsp;<a href=\"https:\/\/www.shipbob.com\/ecommerce-fulfillment\/\">ecommerce fulfilment strategy<\/a>&nbsp;and scale your business? Discover if ShipBob is the right fit for your brand and request a fulfilment quote below.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.shipbob.com\/quote\/\">Get in touch with shipBob<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how supplement brand Semaine Health cut shipping times and costs and improved accuracy using ShipBob&#8217;s Inventory Placement Program. <\/p>\n","protected":false},"author":194,"featured_media":9504,"parent":0,"template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"blogcategories":[4],"class_list":["post-9492","blog","type-blog","status-publish","has-post-thumbnail","hentry","blogcategories-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Semaine Health Saves $2\/Order on 4x the Volume With ShipBob<\/title>\n<meta name=\"description\" content=\"Learn how supplement brand Semaine Health cut shipping times and costs and improved accuracy using ShipBob&#039;s Inventory Placement Program.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipbob.com\/au\/blog\/semaine-health\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Semaine Health Saves $2\/Order With 4x the Volume &amp; 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